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9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Back in 2011, Carl Knerr was the Services Director at Avaya. Using YouTube for training. Customer Stories

Complete Guide To Promote Your YouTube Video

mysimpleshow

People may have different reasons for wanting to know how to promote YouTube videos online. Some people might want to promote YouTube video to promote their product or website online. YouTube also gives you the option to associate a video description for your video as well.

Improve Government Customer Service? Look to the Workforce

Avilar

Forest Service must deliver recreation passes and permits to people who want to visit our national forests. “To Yet many government services have notoriously poor reputations for service delivery, fraught with long lines, long “hold” times, and long waiting periods for application results.

How to Make a YouTube Video: The Definitive Guide

TechSmith Camtasia

It’s no secret that YouTube is the ultimate place to post video content. YouTube has over 1.9 Top YouTube content creators can make hundreds — if not thousands — of dollars a day, but ironically, being successful on YouTube has little to do with actually making a video.

All You Need to Know About Measuring Your Customer Training ROI

Your Training Edge

Customer training is an important part of your business activities because you get an opportunity to teach the customer about your product. The training provides great benefit as it helps the customers fully comprehend your product and not only use it for once-off purposes.

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7 Creative Ways To Use YouTube Videos In Your Online Training Courses

TalentLMS

In this article, we’ll share 7 creative ways to incorporate YouTube videos into your online training courses. How To Use YouTube Videos In Online Training Courses. But how can you use YouTube to your employees’ advantage? Customized Microlearning Online Training Libraries.

How we lost our official YouTube channel

TalentLMS

This is the story of how we lost our official YouTube channel and the related Google+ page for TalentLMS. It is also the story of how big companies lose sight of the customer or, similarly, why small companies will always have a place in our world.

How we lost our official YouTube channel

TalentLMS

This is the story of how we lost our official YouTube channel and the related Google+ page for TalentLMS. It is also the story of how big companies lose sight of the customer or, similarly, why small companies will always have a place in our world.

5 Steps to Creating a Customer Story Video

TechSmith Camtasia

The best person to sell your product or service is not you. You best generator of new sales is likely an existing customer who has been wowed with a great customer experience and an outstanding product. . They want to hear or read good reviews from existing customers.

The importance of training your customers

Litmos

You train your employees and sell to your customers, right? Well, yes, but you should be training your customers, too. . How do customers use your product, for example? The most important reason for training your customers, however, isn't the learning itself.

Office 365 Video: Your Corporate YouTube

TechSmith Camtasia

YouTube is a great service for sharing videos and screencasts publicly with the world. Office 365 Video addresses the gap left by YouTube’s wide open security. It is a great place to host training videos you create in Camtasia or Snagit.

SCORM-ify YouTube Videos with ScoTube

Corporate eLearning Strategies and Development

Many eLearning professionals are locked into creating SCORM compliant courses for their customers and that has been limiting in regards to new user-generated content on services such as YouTube. tools compliance standards scorm corporate eLearning youtube

4 Reasons to Invest in Training Gig Workers

Litmos

Most companies in the sharing economy rely on independent contractors to provide their services — these workers sign up to do a job without becoming employees. There’s the fact that creating good training costs money. You want them to have the same approach to customer service as well.

Creating a Video Course in Only 5 Minutes

LearnDash

Using LearnDash, you can create a video course in a matter of minutes by leveraging the content you already have put the time into creating. Why Create a Video Course? It’s one reason why YouTube has become one of the most popular sites that people use today.

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[Video] How to Modify Custom Articulate Storyline 2 Skins

eLearning Brothers

Since the announcement of Articulate Storyline 2 , we have been busy creating new Storyline 2 templates. Video on How to Modify Custom Articulate Storyline 2 Skins. Watch video on YouTube.).

Video Search: Quick Tools for Making Your Videos & Video Libraries Searchable and SEO-Friendly

3Play Media

The first step to search within a video is to create a transcript and add closed captions to your video. To let users begin enjoying Playlist Search, all you need to do is enable the add-on, customize your settings, and embed the code into your webpage.

7 Technical Tips for Creating Video Lectures

eLearning Brothers

Create engaging educational videos with no hassle or specific training? Check out 7 tips for creating video lectures on how to put together text, visuals and audio for the ultimate video lecturing experience. Creating video lectures these days is a piece of cake.

The Ultimate Guide to Creating an Online Course in 2018

learnWorlds

Therefore, creating and selling courses online can be quite profitable with many professionals achieving 6- and 7-figure incomes. – How can I create a profitable course? Well, we created this massive guide to answer all those questions for you. Health and related services.

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Have You Thought of Video-based Training for Your Customers?

CommLab India

Can you build a house by watching YouTube instructional videos? Source: Inside Edition YouTube Channel. Aided by her four kids, a small bank loan, and a big dream, she constructed the two-story, five-bedroom house by watching YouTube videos.

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What is Customer Training and Why You Should be Doing it

LearnUpon

But what about customer training? Why provide training for your customers? In this post, we answer all of your customer training questions. What is a customer training program? Customer training is a branch of eLearning called the extended enterprise.

Custom eLearning Development: 4 Tips to Deliver Compelling and Engaging Content

Obsidian Learning

In all seriousness, any conscientious designer who creates training or learning assets designed to influence human behavior or elicit change perpetually seeks the ways and means to make the content more compelling and more engaging. Acknowledge or Create Complexity? Create Cliffhangers?

50 Ways to Lever Learning

The Performance Improvement Blog

Instructor-facilitated workshop – meeting convened by an instructor; participants learn from experience of working together on solving a problem or creating something new. to create an experience that is interactive and fun. (My apologies to Paul Simon.).

5 Reasons Why You Should Customize Your eLearning Courses

TalentLMS

Given this over-abundance of eLearning material, does it really make sense for a company to develop its own custom eLearning courses? In this post, we’ll give you 5 reasons why you should invest in custom eLearning development. Enter custom eLearning development.

Micro-learning Tutorial: how to create micro-learning in under 1 hour

eLearningArt

4: Create your micro content. What’s your best tip for addressing that with customers? What’s the single best thing you’ve been doing when communicating the [PRODUCT] with customers? What’s your #1 tip for [ACME customer service reps] to [handle an angry customer]?

The Lonely eLearner: Creating Social Learning Anchors | Social.

Dashe & Thomson

So how can we, as instructional designers and eLearning developers, avoid the problems created by eLearning-in-a-vacuum? These are just a few ideas for social anchors that might help create a more social learning enabled environment for the lonely eLearner.

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Chad Riddersen’s 7 Tips for Creating High-Converting Sales Proposals

TechSmith Camtasia

This is the second time Chad is sharing his sales expertise on the TechSmith blog, after a break for a very informative webinar on leveraging video to create high-converting sales proposals. Create an Open Loop. It has analytics that you simply can’t get with YouTube.

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How to Train Faculty to Create Quality Online Courses

TechSmith Camtasia

As online learning continues to grow, it’s more important than ever to make sure instructors know how to create quality online courses, including custom video. Training faculty to create quality online courses, however, can be challenging. Student-created videos.

Social media: Prevention is better than cure

E-Learning Provocateur

Traditionally this is called marketing, customer service or public relations. From a learning perspective, it might also be called educating your customers. The best service providers around the world make it really easy for customers to lodge complaints.

52 eLearning Experts Share their Best Tip for Creating Engaging eLearning

eLearningArt

That’s why I decided to ask the leading eLearning industry experts to share their single best tip for creating engaging learning. In that case, make them visually interesting and create a story around the content rather than screens of bullet points. Create movement on the screen.

Best Content Authoring Tools for Flash to HTML5 Conversion

Hurix Digital

Adobe is still in the game with its Adobe Captivate , originally created as a software program to help develop training simulations. The tool also allows users access to create content on a wide variety of platforms like computers, iPads, and other hand-held devices.

Fueling Growth in a Market on the Move

TechSmith Camtasia

Meet Brian Javeline, president and cofounder of MyOnlineToolbox , a cutting edge company fueling a need for the growing market of home remodeling and maintenance services. Now, more than ever, customers are looking to the Internet to find these referrals.

6 Tips To Create A Communication Strategy For Compliance Online Training

EI Design

In this article, I’ll share 6 tips for creating an effective communication strategy for compliance online training. How To Create A Communication Strategy For Compliance Online Training. For instance, a member of your customer service team has an issue with your return process.

Snagit Captures Google Adwords Accounts

TechSmith Camtasia

a custom on hold message provider and web marketing firm. Since then, he’s added Google Adwords to the services he offers, creating quick screencasts with Snagit to break down the wealth of information Google provides for his clients.

Odessa College Builds Student Success with TechSmith Relay

TechSmith Camtasia

One college in Texas sought out a lecture capture solution that not only recorded class lessons, but also gave faculty the ability to create an engaging, blended learning environment. They needed a tool that was easy to use, cost efficient, and one that provided high-quality customer support.