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In the world of contact centers—customer services rules all

Axonify

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

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Interactive and Immersive: Gamification in our Custom eLearning Solutions

Brilliant Teams

Interactive and Immersive: Gamification in our Custom eLearning Solutions In the digital age, education and training have evolved significantly, with eLearning becoming an indispensable tool for imparting knowledge and skills. This is where gamification steps in as a transformative approach to custom eLearning solutions.

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The Role of Instructional Design in Creating Effective Sales Enablement Programs

Clarity Consultants

The B2B sales world has completely changed over the last few years, and businesses all over the world are struggling to keep up. This makes a sales enablement program a vital tool when running a business. This makes a sales enablement program a vital tool when running a business. Not sure where to start?

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10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. Through such platforms, you can easily create and deliver training materials such as courses, quizzes, and dialogue simulations. Cost: Free.

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5 Ways to Improve Employee Product Knowledge

Infopro Learning

To provide exceptional experience to these customers, whether they are selling or servicing, representatives need to have a deeper understanding of their products than ever before. When creating training content, try breaking it down into bite sized pieces. Gamification. Gamification is a way to encourage user engagement.

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Driving Performance Excellence in BFSI: Focus Areas for L&D Initiatives in 2023

Infopro Learning

However, to create an effective L&D program, it is essential to identify the right employee performance metrics that require attention. The L&D program should focus on training employees to provide exceptional customer service, handle complaints, and resolve customer issues.

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Increase Learner Engagement on an LMS – Advanced Strategies Using Gamification

AbaraLMS

Increase Learner Engagement on an LMS – Advanced Strategies Using Gamification Abara LMS Abara LMS - Learning Management Systems - Learning Management System Vendor Learner Engagement on an LMS and the Role of Gamification Gamification is the process of using game design and mechanics in non-game contexts to motivate and engage users.

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