Create Knowing Doing Gap Lesson Services 
Jay Cross
JULY 12, 2011
Intangibles — know how, know who, ideas, and the tacit lessons of experience — have limitless potential; plant and equipment can be millstones that hold you back. What’s required today is a wholesale shift to a new way of doing things. developing new products and services. responding to change.
Limestone Learning
JUNE 28, 2019
Tuesday, July 2, 2019, 8AM – 9AM PT: Customer Service Training Discussion with Lisa Crockett and Host Kristen Hayden Safdie Join EngageTHEM.org Founder, Lisa Crockett and Host Kristen Hayden Safide, as they discuss customer service training—with a bonus discussion about developing a portfolio. You’ll: Examine key drivers of change.
Jay Cross
JUNE 20, 2011
Creating the new book raises some interesting issues. I asked “What’s the optimal process for creating a book/ebook for managers? I received these responses: Design with intentional gaps in the knowledge of the book to encourage high bandwidth communication might be fatal. The book wasn’t going where I wanted it to go.
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