9 Simple Hacks to Write Better Knowledge Base Articles

TechSmith Camtasia

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes.

3 Reasons Performance Support Is Vital

eLearning Brothers

It’s time to take a moment and give performance support its due. But first, what is performance support? Performance support can take many forms, but in essence, it is task-specific guidance, support, or resources delivered at the moment of need. A printed resource guide is an example of performance support, but so is a detailed how-to video. Why is performance support so important? . Performance support can save money.

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3 Ways to foster a knowledge based organization

SkyPrep

3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. However, only a few rightly comprehend what it means or how to achieve the modifications necessary to transform into a knowledge based organization. What is a Knowledge based Organization?

MOOCs in Performance Support

ID Reflections

The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. IMHO, here are some of the characteristics of a MOOC that offer the possibilities of PS: MOOCs go beyond fixed courses to dynamic context sharing – The “Discussion Forum” that surrounds a MOOC lend itself to dynamic knowledge sharing thus keeping the course content “alive”.

12 Ways to Get the Most Out of Your Authoring Tool

the latest Performance Management Maturity Model. and more video capability, screen capture-based. In a knowledge-sharing sense, user-generated videos put learners in the driving. voluntarily sharing knowledge on a daily basis, so offering them a simple way of doing.

MOOCs and Performance Support

Your Training Edge

Trainings are too often evaluated based on hours of seat-time, rather than by any real assessment of knowledge and skills. The trick now is for companies to realize value from that content, which in training and development means knowledge and skills that can be immediately applied on the job—in other words, providing relevant training that employees can actually use. A combination of knowledge transfer and performance support.

The foundations of innovation in L&D

E-Learning Provocateur

From the get-go, a false idol that must fall is the belief that the role of the L&D department is to create all the training to meet the organisation’s learning needs. So my second building block is an in-house knowledge base. Whether the underlying technology is an intranet, CMS or wiki, again the pedagogical purpose is the same: to provide your people with on-demand access to bespoke content that improves performance.

Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. Performance Support: complete processes and tasks, make decisions software help (sims, walk-throughs, etc.) That will help you identify where to provide work-based solutions.

How a Performance Support System Can Boost Employee Productivity

Epilogue Systems

To resolve your issue, you search your training notes, use the help menu, ask colleagues for assistance, and call the support team. A performance support system, on the other hand, eliminates these productivity-draining ways of seeking help by providing support at the point of work. Here’s a look at three ways a performance support system can not only guide you through “stuck moments,” but increase your productivity.

Make Learning Supportive and Available Everywhere

Integrated Learnings

One thing that struck me was how often Masie recommended that just-in-time electronic performance support would often meet an organization's needs instead of traditional training. There are a few things driving this, but primarily it's the speed at which we need (and are accustomed to receiving) information and also that smartphones and tablets, high bandwidth, and an explosion of blogs and other knowledge bases are putting that information right in our hands.

What Is Performance Support And Why Should You Use Performance Support Tools?

EI Design

In this article, I outline the significance of Performance Support Tools (PSTs) and how they can boost learning. Why You Should Use Performance Support Tools. Let’s first understand what exactly Performance Support Tools (PSTs) are and why you should invest on them. What Are Performance Support Tools (PSTs) And How Can They Be Used? They are designed to support and guide employees when at work.

Using an LMS to Support Blended Learning

B Online Learning

As the continuation for this series of blogs on the how’s and why’s of developing and delivering a good blended learning experience for the learner, we will now delve into the platforms that support the delivery. Most people are aware of the existence and purpose of LMS’s however they tend to view them as compliance platforms and not much else, in fact some vendors in the learning space use this narrow focus and mix it with fear to create their sales dogma “Are you compliant?

Webinar: Performance Support Tools – The Superheroes of Effective Learning

eLearning Brothers

We were pleased to host our own Jenn Fairbanks, Senior Instructional Designer in a webinar last week discussing Performance Support tools. In the moment of need, who or where do learners turn to get answers to perform the task at hand? Maybe a long, complex search through the company’s knowledge base. The result is reduced productivity and performance that impacts the bottom line.

Performance Improvement Strategy: Webinar Digest

Web Courseworks

In this Performance Improvement webinar, Andy kicks off the session by giving a list of key terms in the field of Performance Improvement. HPI – Human Performance Improvement. PI CME – Performance Improvement Continuing Medical Education. A FitBit records real world performance data of the individual wearing it. The wearable technology gives constant feedback about your activity levels and performance and it provides rich analysis of the user’s data.

Performance Based eLearning

TalentLMS

If there is one thing that fails an eLearning course, it’s the capability to differentiate performance of its learners from pre-course to post-course. For such reasons, it is critical to define the type of improvement you wish to achieve through your eLearning course: Is it information based? Measuring performance is an essential tool to determine if the eLearning course has been effective. How do you achieve a performance boost in your learners?

Student Performance Analytics: Our Most-Requested New Feature!

CourseArc

Yes, CourseArc was built to help you create high quality online courses quickly and easily, but how do you know if your students or employees are actually learning? All organizations now have the option to track user performance. This information empowers instructors to make any helpful interventions or instructional decisions that may be necessary to support online students, especially if they’re struggling to succeed.

Increase Course Performance with These 7 Tips for Bite-Sized eLearning

Docebo

Here are 7 tips and tricks for creating microlearning materials for your bite-sized eLearning program: 1. Social media sites can be used to create bite-sized eLearning content. For example, posting a link to a noteworthy eLearning article or video will give online learners the chance to expand their knowledge base. Then they can choose the eLearning activity they’d like to complete next, based on their needs and goals. Have A Support System In Place.

Better Support with Snagit: 4 Tips to Make Your Help Desk More Helpful

TechSmith Camtasia

And when that happens, our tech support team is there to help. Every support team has the same general goals: engage with customers and hopefully solve their issues quickly and with ease. The TechSmith support team, however, has a secret weapon: Snagit. Snagit works wonders for support. In this post, I’ll go through the top four ways Snagit can help your support team limit email back and forths and reduce your average handle time. Bulk up your knowledge base.

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Video-based learning is not an unknown concept. In fact, the method has full support of the learning and development industry. Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Creating learning videos or micro-learning videos is a blessing in disguise. In this article, we will explore the different verticals of video-based learning. Why Video-Based Learning? This knowledge is for a lifetime.

Sage Advice for Delivering Strong and Reliable Tech Support

ReadyTech

ReadyTech recently received a letter from a customer, thanking us for our great tech support. The letter complimented our support team’s “responsive, professional and courteous” assistance. We are perfectionists with our classes, and ReadyTech’s support meshes well with that expectation of perfection for our classes. The truth is that providing excellent tech support is quite challenging. After all, who calls tech support to give compliments?

Addressing On-Demand Learning and Performance Needs #LCBQ | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Addressing On-Demand Learning and Performance Needs #LCBQ by Andrea on May 9, 2011 in performance support Each month, Tony Karrer at The Learning Circuits Blog posts a “Big Question&# for the learning and development community (Twitter hashtag #LCBQ). In my opinion, it’s not that providing on-demand learning and performance solutions is a new idea.

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Video-based learning is not an unknown concept. In fact, the method has full support of the learning and development industry. Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Creating learning videos or micro-learning videos is a blessing in disguise. In this article, we will explore the different verticals of video-based learning. Why Video-Based Learning? This knowledge is for a lifetime.

How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

While Vanessa was struggling to create high-quality images for the DFCU Financial IT knowledgebase, tellers at branches across the state were also struggling with the limitations of the built-in tools. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. The simplified process has also decreased the number of helpdesk support calls from tellers. How do we document the knowledge of our most experienced staff if they retire?

10 Killer Examples Of Mobile Learning To Boost Employee Engagement And Performance

Adobe Captivate

In this article, I touch upon key facets of mobile learning and how can you use it to impact your employee engagement and performance. How To Use Mobile Learning To Boost Employee Engagement And Performance. Let us see how mobile learning can be used to drive higher employee engagement and performance. All these factors are driving the usage of mobile learning to engage learners and boost their performance. Scenario-based learning.

They Might Not Need Training, Just a Little Support

Mindflash

This is horrifying considering we spend so much effort creating quality training programs. The good news is that this “forgetting” can be overcome if we implement evidence-based interventions, and performance support is an effective intervention that can help people remember what they learned, when they need it, in order to perform. Performance support is about helping people solve the problem, “What do I need to know now to perform this task?”

Why You Should Use Content Curation To Support Your Corporate Training – 5 Questions Answered

Adobe Captivate

In this article, I outline how you can use the content curation strategy to support your corporate training. 5 Questions Answered: Why Should You Use Content Curation To Support Your Corporate Training? Let us have an analytical look at some questions that explain why you should use content curation to support your corporate training. Our definition is based on its relevance for both businesses and learners. Social learning and performance gain.

10 eLearning Strategies to Create Employee Development Training

EI Design

From a “good to have” mode, eLearning is fast becoming the preferred mode of employee development training and performance enhancement. The last 5 years have seen dramatic shifts in the way eLearning strategies are transforming learning and impacting employee performance. eLearning based employee development training: Aligns to the way modern learners want to learn. What eLearning Strategies Can Help You Create High Impact Employee Development Training?

Adding LTI support and updating user roles in Content Controller v2.1

Rustici Software

In the beginning, Content Controller had a very simple user model; every user could perform any action within the application. Creating and deleting users, managing API credentials and changing system-wide settings are now capabilities limited to Administrative Users. This is a nifty feature for those looking to create different player styles for different clients or hoping to add branding to the title bar of multi-SCO courses. It’s here! Content Controller v2.1

Adopting Content Curation To Support Employee Training – Top 5 Questions Answered

Adobe Captivate

Content Curation provides an option to support both formal training and more significantly the Performance Support. Additionally, it encourages inclusive learning wherein users can contribute (subject to audit) and continuously enrich and enhance the knowledge base. Key value-adds of Content Curation are : Creation of a knowledge bank that is relevant and easy to use. Can offer recommendations based on the learner ’ s usage patterns.

On the brink with mobile– what learning executives say

Allison Rossett

My point then was that mobile offers immense potential for learning and support but that it is not yet making much of a difference in the enterprise. Performance support and mobile devices only rarely appeared in the organizational playbook they described. As we look at more recent data, we find an uptick for performance support, in general, but not yet for mobile delivery. In no way did I select them for their expertise in mobile learning and support.

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7 Tips To Create A Self-Paced eLearning Course

TalentLMS

In this article, we’ll share 7 helpful tips for creating effective and engaging courses for learners who want to learn at their own pace. How To Create A Self-Paced eLearning Course. Create Personalized eLearning Plans. Cultivate A Supportive Online Community. Fortunately, you can offer your online learners ongoing support by fostering a supportive online community. Create eLearning Content That Is Easily Digestible.

The Learning Continuum – Using the PDR Design Model

Living in Learning

Popular phrases like “just-in-time” learning, or as I like to call it, Performer Support, fall under the category of learning informally. We should also embrace the role of subject matter experts (SMEs), knowledge bases, coaching/mentoring, and the collaborative benefits of social media. These informal solutions better serve individualized needs flavored by varying degrees of immediacy and business risk when flawless performance is required.

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eLearning Trends In 2019: How To Use Them To Enhance Your Learning Strategy

Adobe Captivate

Ensure knowledge acquisition happens. The desired performance gain and ROI occurs. I have grouped them as follows: Section 1: I list the trends that help learners learn and, more significantly, apply this learning to show better performance or the required behavioral change. eLearning Trends In 2019 – Section 1: The Trends That Help Learners Learn And Apply This Learning To Show Better Performance Or Behavioral Change. Performance Support Tools.

5 Keys to Success With the Knowledge Guru Game Platform

Knowledge Guru

Want to make your first Knowledge Guru game roll-out a success? Knowledge Guru offers you two options: Quest or Legend. Here’s a few of the major things to consider: Do you HAVE to support IE8? Legend does not support video within the questions. Do you want to include “performance challenges” as well as the question/answer format? Our Knowledge Base has a great article on how to write iterative questions.

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5 Keys to Success With the Knowledge Guru Game Platform

Knowledge Guru

Want to make your first Knowledge Guru game roll-out a success? Knowledge Guru offers you two options: Quest or Legend. Here’s a few of the major things to consider: Do you HAVE to support IE8? Legend does not support video within the questions. Do you want to include “performance challenges” as well as the question/answer format? Our Knowledge Base has a great article on how to write iterative questions.

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Podcast 33: Training ROI in Action – With Ajay Pangarkar

Talented Learning

But basic knowledge can give you the competence and confidence to work more effectively. . And that foundation is based on finance and accounting rules that business leaders know. It’s also a way to measure cost center performance. But three years from now, can we say that an employee’s performance improvement is the direct result of a specific training experience? So you won’t see any type of knowledge accountability there.

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Coronavirus Update

CourseArc

A Letter to CourseArc Clients, We know that our clients are champions of high-quality online learning and are already creating and deploying online content for your learners. We are here to assist you in any way we can and want to share some specific supports we are implementing. Due to the anticipated increase in online learning and remote instruction learning, we will be dedicating more resources to ensure that our servers and databases are performing optimally.

Identifying the Right Product Knowledge Training Methodology for Your Business

Infopro Learning

However, you might be surprised to learn that the key to providing quality customer experiences is to improve your employee’s product knowledge skills. Product knowledge is an important component of providing quality service. Identifying Knowledge Gaps and Barriers to Training.

How to Increase Knowledge Retention Through Virtual Training

Coreaxis

Perhaps the most important step is to create content that conveys the learning objectives in an engaging manner. Content should be created by subject matter experts who can accurately convey the information or task at hand. One major benefit of virtual training is that the instructor has the ability and flexibility to assess the knowledge base of participants and cater the content to best serve them in real-time, enhancing learning outcomes.

15 ways a successful LMS for onboarding can ramp velocity for your organization ???

Docebo

As mentioned, the key purpose of customer , partner , member , or employee onboarding software is to create an orientation process that shines and enables your new recruits to come out of the gates “crushing it” as the hip sales reps say. . Improve channel partner performance.