[from gminks] Social Learning Measurement : eLearning Technology

Tony Karrer

However, this metric is far too hard to directly measure and impact and thus we might say that there are intermediate factors such as customer satisfaction (based on surveys), recent contact, staff knowledge, etc. Pretty soon, well also see the advent of reputation management, auto-generated ONA maps, and new reports on stuff like sentiment analysis, key influencers, and "hot" topics. eLearning Technology Tony Karrers eLearning Blog on e-Learning Trends eLearning 2.0