9 Simple Hacks to Write Better Knowledge Base Articles
AUGUST 10, 2020
A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes. Knowledge bases are used by customer service, customer support, and customer education teams. After you create your headers, you can shift the focus to your intro.