9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

The complete guide to effective customer service training

TalentLMS

Today, people have access to customized products and services from around the world, and in mass. So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. What skills do you need for customer service?

LIVE BLOG - Craig Weiss 'eLearning 2020' Seminar

Unicorn Training

Live updates throughout the day from Craig Weiss' 'eLearning 2020' Seminar at The Kia Oval. Need to create and manage all that content. All self-service now - Articulate v successful as have 'eLearning Heroes' so can go through and figure out by posting questions so have tutorials etc. If charge, marketing, mine the data, build community, create brand. Super MOOC - pick from bits of MOOCs wanted to create tailored course.

TIS to Present New Mobile Learning Service at Industry Event

CLO Magazine

The seminar will address the current challenge of providing learning interventions, or performance support, which can be accessed from multiple operating systems and devices. 23 Tata Interactive Systems (TIS), a developer of learning services, will present its learning products at the Learning Technologies conference on Jan. will be conducting the seminar “So you think you can author for mobile learning?”

Creating Connections: From Association Education to Employment

WBT Systems

Making connections with these academic institutions also creates potential to raise the profile of your association with future members. This is where the association can help to create additional value for members and for your industry with connection programs.

Jeffrey Gitomer's Reciprocation: The Old Give and Take…and Take.

Dashe & Thomson

Ralph Waldo Emerson Last week I attended Jeffrey Gitomer’s sales seminar here in Minneapolis. I had never heard Jeffrey speak before, but after reading a couple of his books, I had fairly high expectations going into the seminar.

7 Ways To Use LMS Metrics To Create More Targeted eLearning Resources

TalentLMS

They examine our habits and generate the products and services we want. You can access eLearning course material in video format, audio clips, web seminars, games, charts, and much more. However, it plays a significant role in creating targeted online training resources.

50 Ways to Lever Learning

The Performance Improvement Blog

Instructor-facilitated seminar – meeting convened by an instructor; learners discuss a topic relevant to their work and chosen by instructor. to create an experience that is interactive and fun. (My apologies to Paul Simon.).

Big Niches and Creating an Ecosystem Around Your Tribe with Avery White of Third Person Creative

LifterLMS

Big niches and creating an ecosystem around your tribe with Avery White of Third Person Creative in this episode of LMScast with Chris Badgett of LifterLMS. Avery created a course on his site that walks people through how to get to a functioning WordPress site from nothing.

Cammy Beans Learning Visions: Adobe/Bersin Overview of the eLearning Industry

Learning Visions

Tuesday, May 22, 2007 Adobe/Bersin Overview of the eLearning Industry I listened in this afternoon to the Adobe seminar: Overview of the eLearning Industry. Example: On-Demand architecture create content in smaller chunks leverage it across delivery formats chats, PDF, etc. LMS vs. LCMS LMS -- manage training transactions and student date LCMS more with content creating (moving more to on-demand) Training Platform/Suite -- brings these together.

Gamification Basics

Web Courseworks

Gamification Strategies for Instructional Designers and Trainers skills seminar I led at the recent ASTD Chicagoland Chapter meeting at the DePaul University School for New Learning on September 18 th. Think of ways to create relevant context for learning experiences.

Web Conferencing: Voices from the Underground

eLearning 24-7

Let’s see, I have a training seminar that needs to be presented to my five sites across the nation on Wednesday. Three of the sites will be able to attend, but one site who has 39 employees will only have 50% of them viewing from their cubicles, and the other site has only overnight staff, so I have to figure out how I can have them view the seminar… This is learning in 2010.

Voice 40

Gamification Basics

Web Courseworks

Gamification Strategies for Instructional Designers and Trainers skills seminar I led at the recent ASTD Chicagoland Chapter meeting at the DePaul University School for New Learning on September 18 th. Think of ways to create relevant context for learning experiences.

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. For example, simply providing customer service is not a high performance attribute. Once you have defined high performance, you must create a structure to achieve it.

Teams 158

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. For example, simply providing customer service is not a high performance attribute. Once you have defined high performance, you must create a structure to achieve it.

Teams 141

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. For example, simply providing customer service is not a high performance attribute. Once you have defined high performance, you must create a structure to achieve it.

Teams 151

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. For example, simply providing customer service is not a high performance attribute. Once you have defined HP, you must create a structure to achieve it.

Teams 141

6 Dirty Myths About eLearning People Still Believe

Your Training Edge

They can listen to the lectures, attend seminars, and submit their papers using the Internet. The developers of different platforms, educational, financial, and even informational, know these needs and create software and apps that are totally secure and reliable.

CASE Professional Development Portal

Association eLearning

The mission of CASE is to serve as the dynamic voice for education leadership in all Colorado public schools, and it is organized around three pillars of service: professional learning, legislative and advocacy services, and communications and networking.

Portal 130

Camtasia, Cammpus Help Companies Build Branded Universities

TechSmith Camtasia

Teaching online using Camtasia Studio took some trial and error, but it became such a critical part of the company’s success that in 2011 they launched Cammpus , a professional education service for any industry.

Top 10 eLearning Resources You May Not Have Thought Of

eLearning Brothers

An increased number of educators, organizations, institutions, and individuals of various industries are creating online courses that enable them to grow as professionals and gain more knowledge. The professional edition of Scate Ignite 4 can assist in creating interactive courses and quizzes.

Top 5 Things Associations can Learn from Corporate Training Departments

Association eLearning

With stronger educational components, we believe that associations can become the learning centers of the future, providing a vibrant learning community for industry, while augmenting traditional post-secondary educational offerings and better servicing the employees and industry alike.

5 keys for Section 508 Compliance and Web Accessibility

Web Courseworks

Individuals with disabilities, who are members of the public seeking information or services from a Federal agency, to have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities.

Web 247

Growing Your Business With Online Programs

Petra Mayer

Yet, simply growth for the purpose of growth is not very satisfying, particularly not for Service Professionals. Many Service Professionals target more revenue, engaging with our ideal clients leading to a more satisfying business and a great life-style.

Engaging Participants 1: Keys to Engagement

Your Training Edge

For example, if customer service training dives into a technical or “behind the scenes” explanation of a product or service, it’s easier for them to tune out the knowledge.

Double Your eLearning Return on Investment

eLearning Architect

My seminar was called ‘How to Double your eLearning Return on Investment’ - and following a lively seminar with lots of questions, I wanted to share some highlights. Create a network of eLearning champions Most organisations will start an eLearning program with a small team.

LMS for Nursing Associations

Association eLearning

State associations around the country are scrambling to coordinate seminars and workshops to educate nursing professionals on everything from nursing fundamentals to handling psychiatric emergencies.

LMS for School Executives Associations

Association eLearning

State associations around the country are scrambling to coordinate seminars and workshops to educate school executives on everything from leadership development to educator effectiveness.

How to Offer CPE & Compliance Training Online

learnWorlds

Most of the times, professionals are required to attend a series of seminars, complete a course, or carry out some field-specific work to get the CPE credits and be able to practice their profession. ducational courses or seminars (online and in-person). Training seminars or classroom material. In the UK: ASIC (Accreditation Service for International Schools, Colleges and Universities). Create a beautiful online school without any technical skills.

How to Upgrade Your Workforce Skill Level in 5 Easy Steps

Your Training Edge

You can improve your products, invest in excellent marketing campaigns, grow your online visibility, and make sure that your customer service is outstanding, and so on. Create business books, seminars, and provide access to online resources on topics relevant to your business.

Why Your Organization Needs a Learning Culture

The Performance Improvement Blog

Classroom, workshop, and seminar experiences do not have the desired impact on organizational performance. Creating a learning culture takes conscious effort on the part of leaders.

LMS for Real Estate Associations and Schools

Association eLearning

State associations and education providers around the country are scrambling to coordinate seminars and workshops to educate real estate professionals on everything from fair housing laws to real estate taxation.

LMS for Real Estate Associations and Schools

Association eLearning

State associations and education providers around the country are scrambling to coordinate seminars and workshops to educate real estate professionals on everything from fair housing laws to real estate taxation.

How To Be More Successful With Your Email Marketing Campaigns

mysimpleshow

Definition Let’s see what a campaign is, before going through with the rest: An email campaign is sent from a brand, service, business, you name it, to every email address on an email list, in order to let them know about… Well, something. Maybe you’d like to promote a seminar.

5 Examples on How to Use Explainer Videos in Marketing

mysimpleshow

Explainer videos that describe products have appeared as a solution to the hesitation of consumers to purchase products or services online. All visitors will get a quick idea about your brand and feel more engaged to find out more about your products or services.

7 eLearning and Ed Tech Trends You Must Try

eLearning Brothers

Dozens of informative resources have been created to guide them and provide some help: experts on different fields build online societies, blogs, groups, and communities to offer consultations. By choosing eLearning, more and more learners use their schools as a service (SaaS) today.

Trends 183

Better Participation Through Rewarding Users

eFront

The notion of “gamification”, for example, is all about adding game elements to a service or application in order to boost competitiveness between the users and increase their engagement. For an enterprise e-learning service you should probably not take it that far.