Mindflash

MAY 30, 2012

If trainers don’t truly understand how a business works, what it expects out of its training department, or what it ultimately wants its employees to be able to do, they simply can’t be effective. Go out to lunch with the customer service managers. Effectiveness is about producing more with what you already have.

Business 95

Business Management Training Train 95

Mindflash

JUNE 6, 2012

Most trainers can’t just go to the VP of customer service and tell them they need 11 months to create that new-hire training program. If you do customer service training, take calls in class. What could be more effective than that? Image used under Creative Commons by Flickr user alantankenghoe.

Instructional Design 105

Instructional Design Instructional Instruction Design 105

Mindflash

MARCH 30, 2012

When he complained to the manager of his local Michaels in New York about the absurdly long checkout line, she explained that the store effectively had its hands tied by the dictates of distant management: “The problem is rooted in Michaels’ corporate headquarters in Texas. Image used under Creative Commons by Flickr user Ed Yourdon.

Training 77

Training Train Creative Commons Write Blog 77

Performance Learning Productivity

NOVEMBER 24, 2014

Effective Metrics for Learning and Development I wonder what Shaw would think if he saw the way learning and development is predominantly measured in organisations today. For example a study of 829 companies over 31 years showed diversity training had "no positive effects in the average workplace."

Metrics 186

Metrics Personal Personalization Diversity Training 186

Mindflash

JUNE 20, 2012

Effective learning designs make use of activities in which learners create their own learning. Learning departments should reject their secluded offices for desks where the sales, customer service, or operations teams sit. Image used under Creative Commons by Flickr user drumm. Technology.

Enterprise 2.0 93

Enterprise 2.0 Collaboration Authoring Tools Enterprise 93

Learning Visions

FEBRUARY 6, 2009

Hit Us Hard 31% Hurt A Little 33% Not Much Effect 33% Helped Us 3% (Is "it hasnt hurt us yet, but Im nervous" an answer?) If program is about improving customer service -- then ask customers. You could go all out and separate the effects of training by using control groups. Sometimes the manager does know.

Authoring Tools 100

Authoring Tools Metrics Wiki Develop 100

Infopro Learning

JULY 11, 2017

Here are 9 cost-effective ways to revamp outdated online training content as quickly as possible. De-cluttering your eLearning course design can give it a cost-effective makeover. As a result, you’re able to customize the online training content to help them achieve their learning objectives.

Compliance Training 280

Compliance Training Budget Authoring Tools Content 280