A new framework for supporting learning and performance in the social workplace
MARCH 20, 2012
Here is an updated version (V3) of the WSD Framework with more charts and descriptions, and now available as a PDF to download under a Creative Commons Licence. What will be required is a completely new range of services – which we might call non-training services – that are focused on supporting continuous performance improvement and learning in the workflow as people do their jobs. 2 – Performance Support Services.