STRIVR

JULY 8, 2022

People will be called upon to resolve issues for customers or their fellow co-workers. How do you train your front-facing customer service employees to handle challenging conversations? Unfortunately, most employees learn how to handle a disgruntled customer while on the job. Director of Learning, Walmart.

Innovation 52

Innovation Diversity Training Simulations Customer Service 52

Dashe & Thomson

FEBRUARY 25, 2011

I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Properly d.

Social Networks 133

Social Networks Blended Learning Social Learning Blogging 133

Dashe & Thomson

DECEMBER 27, 2010

Do you want to sell the client a focused product/service or a solution? Our director of training development called us an Enterprise Training Partner today. Crafting the appropriate message is a balancing act. There’s a sales adage about whether you as a company should sell drills vs. holes. Depends on the client.

Social Networks 100

Social Networks Social Learning Blended Learning Blogging 100

Dashe & Thomson

MARCH 22, 2011

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Liam McCoy: Thanks for this.

Blended Learning 145

Blended Learning Social Networks Blended Social 145

Gyrus

NOVEMBER 9, 2016

Blog #2 Customer Service Excellence during Implementation. In my last article I shared how providing good customer service should never be your goal. Excellent customer service flows naturally from a corporate commitment to excellence in all areas. He was all-in. His cast is all-in. His crew is all-in.

Music 145

Music Customer Service Communication Services 145

Dashe & Thomson

MAY 4, 2011

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Liam McCoy: Thanks for this.

Social Networks 182

Social Networks Social Learning Social Blended Learning 182

Edume

FEBRUARY 7, 2022

Our platform is designed for businesses with a remote, deskless workforce that require continuous learning and ongoing skills training of all kinds (Health & Safety, customer service, compliance and onboarding), and immediate access to role-related information. What do existing customers say about eduMe? Daniel L.,

Custom 52

Custom Compliance Training Metrics Lesson 52

dVinci Interactive

OCTOBER 26, 2017

Arby’s Has the Learning to Support its Brand With more than 3,500 restaurants and team members ranging in age from 16 to their late 80’s, Arby’s needs to support performance in delivering a quality product and quality customer service.

Performance Support 100

Performance Support Support Customer Service Director 100

Dashe & Thomson

JANUARY 30, 2011

My Favorite Things: Tools and Tips to Facilitate Content Development → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. A link back would be great!

Social Networks 124

Social Networks Blended Learning Web Wiki 124

Talented Learning

FEBRUARY 12, 2018

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? It primarily refers to frequency and depth of product or service use. I get it. We can’t.

Custom 73

Custom Education Guide Adoption 73

Litmos

MARCH 29, 2019

How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything. But how do we improve customer satisfaction?

Custom 64

Custom Roles Brandon Hall SAP 64

Dashe & Thomson

DECEMBER 9, 2010

Aside from all of these great things, however, what separates Jeffrey from other sales trainers both in my mind and in wallet size, is the importance he places on giving his customers value upfront. On Jeffrey’s website, he states: “I give value first. I help other people. I strive to be the best at what I love to do. Properly d.

Social Networks 100

Social Networks Wiki Blended Learning Delicious 100

Dashe & Thomson

DECEMBER 9, 2010

Aside from all of these great things, however, what separates Jeffrey from other sales trainers both in my mind and in wallet size, is the importance he places on giving his customers value upfront. On Jeffrey’s website, he states: “I give value first. I help other people. I strive to be the best at what I love to do. Properly d.

Social Networks 100

Social Networks Wiki Blended Learning Delicious 100

Dashe & Thomson

JANUARY 21, 2011

I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Properly d.

Performance Support 100

Performance Support Social Networks Brain Blended Learning 100

Dashe & Thomson

FEBRUARY 22, 2010

I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. my spare time I read, play with my kiddos, and train with the Dashe & Thomson running team.

Wiki 100

Wiki Social Networks Brain Blended Learning 100

Dashe & Thomson

FEBRUARY 22, 2010

I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. my spare time I read, play with my kiddos, and train with the Dashe & Thomson running team.

Wiki 100

Wiki Social Networks Blended Learning Brain 100

Edume

DECEMBER 10, 2019

A brief history of Customer Success By now you are probably familiar with the term ‘Customer Success’. And if you aren’t, let us bring you up to speed… The concept arose in relation to a problem, which was that Software as a Service (SaaS) companies - think: Trello, DropBox, Salesforce - were facing high sign up to low renewal rates.

Custom 64

Custom Unison Sales Productivity 64

Dashe & Thomson

DECEMBER 13, 2010

Thomas Fingar, Deputy Director of National Intelligence for Analysis , describes how Intellipedia was used to create an article about how Iraqi insurgents were using chlorine in improvised explosive devices: They developed it in a couple of days interacting in Intellipedia … No bureaucracy, no mother-may-I, no convening meetings.

Wiki 100

Wiki Social Networks Security Blended Learning 100

Dashe & Thomson

DECEMBER 12, 2010

Thomas Fingar, Deputy Director of National Intelligence for Analysis , describes how Intellipedia was used to create an article about how Iraqi insurgents were using chlorine in improvised explosive devices: They developed it in a couple of days interacting in Intellipedia … No bureaucracy, no mother-may-I, no convening meetings.

Wiki 100

Wiki Social Networks Security Blended Learning 100

Dashe & Thomson

JANUARY 14, 2011

I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality.

Social Networks 113

Social Networks Blended Learning Wiki Delicious 113

Dashe & Thomson

JANUARY 14, 2011

I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality.

Social Networks 113

Social Networks Social Learning Blended Learning Blogging 113

Dashe & Thomson

APRIL 28, 2011

I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Properly d.

Social Media 124

Social Media Social Networks Blended Learning Network 124

Dashe & Thomson

APRIL 12, 2011

→ Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Liam McCoy: Thanks for this. Ive been looking for some ammo t.

Social Networks 140

Social Networks Blended Learning Personal Personalization 140

Learning Pool

MAY 30, 2022

Harper takes up this role following the recent acquisition of True Office Learning , a US-based eLearning and analytics company, where she was Director of Compliance Insights and Strategy for 3 years. She brings extensive experience in leading compliance and ethics programs, driving product strategy and providing industry thought leadership.

Leadership 89

Leadership Compliance Training Brandon Hall Teams 89

Dashe & Thomson

MARCH 13, 2011

Where Facebook and LinkedIn serve mainly as social dashboards for our personal and professional networks, respectively, I see Twitter as a customized information portal. This is where you can create your customized information portal. Follow – Following people is a great way to start your Twitter journey. Liam McCoy: Thanks for this.

Social Networks 163

Social Networks Twitter Social Learning Blended Learning 163

Dashe & Thomson

MARCH 11, 2011

I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Properly d.

Social Networks 124

Social Networks Social Learning Blended Learning Games 124

eLearning Brothers

APRIL 10, 2017

Last week, eLearning Brother’s Executive Director of Custom Services , Bill West, hosted Richard Lowenthal of The Game Agency in a webinar discussing the benefits of games in eLearning. Eight seconds: That’s the time you have to grab an employee’s attention. Five minutes: That’s how long you can hold it.

Attention 0

Attention Games eLearning Customer Service 0

PulseLearning

DECEMBER 9, 2020

Tralee, December 2020 – Global eLearning solutions company PulseLearning announced today executive leadership changes as the company integrates its Custom Services business with I Am Here, the company’s global mental health and wellbeing product, which was established in 2018.

Integrate 52

Integrate Change Business Management 52

Dashe & Thomson

NOVEMBER 24, 2010

John states: “We’re committed to providing flexible, accessible, and customized learning opportunities. Customers don’t want to be sold but they love to buy. Going forward, our retail associates can learn where, when and how they choose.” As a salesman I’ve been taught to avoid selling situations for buying ones. Properly d.

Blended Learning 100

Blended Learning Social Networks Roles Mobile 100

Dashe & Thomson

NOVEMBER 24, 2010

John states: “We’re committed to providing flexible, accessible, and customized learning opportunities. Customers don’t want to be sold but they love to buy. Going forward, our retail associates can learn where, when and how they choose.” As a salesman I’ve been taught to avoid selling situations for buying ones. Properly d.

Blended Learning 100

Blended Learning Social Networks Roles Mobile 100

Learning Pool

JUNE 15, 2021

Learning Pool’s integrated suite of digital learning products and services has enabled more than 1,100 companies to migrate their training initiatives to modern cloud technology, including global brands like The FA, Intercontinental Hotels Group, Sky, and Swiss Re. public-sector customers. . & U.S.

Compliance Training 83

Compliance Training Brandon Hall Director Global 83

Dashe & Thomson

APRIL 19, 2011

View all posts by Paul → ← Kirkpatrick Revisited Embracing Innovation in Learning → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality.

Social Networks 124

Social Networks Social Learning Social Blended Learning 124

PDG

MAY 11, 2023

Or perhaps it’s to increase customer satisfaction, with easier and more reliable transactions. If a Sales organization puts a new Customer Relationship Management (CRM) system in place, goals are likely to be improved customer communication, better opportunity identification, and higher sales.

System 52

System Case Study Compliance Training Training 52

Dashe & Thomson

JANUARY 7, 2011

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Liam McCoy: Thanks for this.

Social Networks 100

Social Networks Facebook Blended Learning Enterprise 100

Dashe & Thomson

JANUARY 7, 2011

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Liam McCoy: Thanks for this.

Social Networks 100

Social Networks Facebook Blended Learning Enterprise 100

Talented Learning

NOVEMBER 20, 2018

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions. Winery Visit 1: Our Customer Experience. Let me explain. REPLAY THE WEBINAR NOW!

Custom 84

Custom Business Blended Learning Compliance Training 84

HT2 Labs

JUNE 5, 2019

Leading online learning company, Learning Pool, has today announced the acquisition of HT2 Labs, the Oxfordshire-based learning innovation company best known for its market-leading Learning Locker and Curatr products. The combined product roadmap we’ve drawn up means that we can make that future available to customers right now.”.

Diversity Training 75

Diversity Training Brandon Hall Analytics Solution 75