Custom Customer Service Enterprise 2.0 Productivity 
Mindflash
JUNE 20, 2012
Of all the sections in my book on critical skills learning professionals need to know now, “enterprise 2.0 That’s where enterprise 2.0 While there’s a lot of overlap between “social learning” and these enterprise 2.0 What Is Enterprise 2.0 Enterprise 2.0
Mindflash
MAY 23, 2012
Each week for the next five weeks, I will write a blog post on each of the five critical skills: business acumen, rapid instructional design, social/informal learning, enterprise 2.0 In the book, I tell a story about an interaction I had with a director of customer service, who was my boss, about what she needed from me.
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E-Learning Provocateur
SEPTEMBER 3, 2009
But of course, tweet scanning also falls into the Customer Service portfolio. Twitter is used by many as a loudspeaker to vent their displeasure at bad service. What an opportunity to win new customers! The release of a new product. • The trick is to keep your tweets customer-centric instead.
E-Learning Provocateur
AUGUST 26, 2012
But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. Li’s an expert in socratic selling and knows your product specs off by heart, but did you know she’s halfway through a Master of International Business degree? That’s her job.
Clark Quinn
MAY 17, 2010
The convener had heard me speak on the performance ecosystem (via Enterprise 2.0, We also discussed the analogy to learning in that the move is from content production to content production facilitation. And, of course, me. My inclusion shouldn’t be that much of a surprise. My background in interface design (e.g.
E-Learning Provocateur
AUGUST 26, 2012
But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. Li’s an expert in socratic selling and knows your product specs off by heart, but did you know she’s halfway through a Master of International Business degree? That’s her job.
Tony Karrer
MARCH 3, 2008
There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. Spending or Wasting Time on Web 2.0
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