Games Can Help Your Customer Service Level Up

Clarity Consultants

Luckily, customer service procedures are shifting away from traditional paradigms. By incorporating gamification, the experience can be more satisfying of customers and employees alike, improving the experience at every level.

In the world of contact centers—customer services rules all

Axonify

Customer service is important to most businesses but when you work for a telecom company?—?it BT Consumer , a division of British Telecommunications Group, which is responsible for consumer fixed-voice and broadband services, was determined to move ahead of a highly competitive pack of telecom competitors by offering a customer service experience that was second to none. As a first step, BT decided to conduct a survey to find out what its customers wanted.

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8 Reasons To Invest In A Gamified LMS For Your Customer Service Department

eLearning Industry

Your customer service team is the front line for your consumers. Is your online training delivery keeping up with the need for great customer experience? In this article, I highlight 8 notable reasons to invest in a gamified LMS for your service department.

5 ways to deliver customer service training

Ed App

Are you one of the many organizations ready to make customer service training a top priority? Here are 5 ways to deliver customer service training effectively, regardless of the nature and size of your organization. Also, when the on-site delivery method is used, managers can observe the customer service reps’ behaviour, tone, body language, etc. This is handy in customer service training and evaluating how meaningful the information is to them.

How Gamification Captures Employee Engagement

Allencomm

Customer service jobs are hard to keep filled. Use gamification to improve corporate training. Better training means better employee engagement, retention, and customer service. The post How Gamification Captures Employee Engagement appeared first on AllenComm.

The Role of Gamification in Corporate Learning

Your Training Edge

Gamification has far-flung effects on the corporate learning. In this post, I am going to share the role of gamification in corporate learning. This article will open up the ways to find out about advantages of gamification and ease of ameliorating corporate learning.

How to use gamification in training (with actual examples)

TalentLMS

There’s something called gamification in learning. The following sections will help you learn everything that matters about employee training gamification. Defining gamification in training. Examples of gamification in corporate training (and how to do it yourself).

How a Modern Approach to Learning Invigorated Training at MCAP and Boosted Customer Service by Shelly Woodley

Learning Solutions Magazine

This is the story of how a mortgage financing company used gamification and adaptive learning to improve its already exceptional training programs. If goal statements for learning and development programs are to be more than aspirational, it takes a systematic approach that makes use of what we know about learning and performance to meet those goals and to generate results.

Growth Engineering & Game Win Award For Outstanding Customer Experience

Growth Engineering

GAME, working in partnership with Growth Engineering, have won the silver gong at the Customer Excellence Awards UK 2017 (CX Awards). They earned this prestigious award for using our gamified Academy LMS to deliver a training initiative that created an outstanding customer experience!

Winson Group Boosts Learner Engagement and Delivers Award-winning Service Training

Litmos

A proudly all-Australian, family-owned business since 1968, the Winson Group has been delivering trusted services across the country for more than 50 years. An established Australian success story, the Winson Group thrives on close, trusted relationships with their team members and customers.

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Gamification in Corporate Training: Your Checklist for Training Success

Hurix Digital

There are several advantages of gamification in corporate training and learning. Gamification adds a fun element to learning and provides learners a more immersive and engaging experience. Globally, the gamification market was valued at $ 6.8

Training Industry Selected Gyrus Systems as a 2018 Gamification Watch List Company

Gyrus

Gyrus Systems , a leading Learning Management Systems (LMS) vendor, announced today it has been selected as a 2018 Gamification Watch List company by Training Industry.com. The companies selected for the Top 20 Gamification List lead the way in engaging learners through innovative techniques, virtual reality, augmented reality, virtual worlds and simulations,” said Ken Taylor, president of Training Industry, Inc. News eLL Gamification LMS LMS Award

LMS and Gamification

TalentLMS

Do you have a learning management system in place but cannot figure out how to use gamification? Have you finally started reporting some growth sales figures due to improved customer service training? Well, look no further beyond gamification. Tips gamification LMS

Gyrus Systems Selected for TrainingIndustry.com’s 2017 Gamification Watch List

Gyrus

Gyrus Systems , a leading Learning Management Systems (LMS) vendor, announced today it has been selected as a 2017 Gamification Watch List company by Training Industry.com. “This year’s 2017 Top 20 Gamification Companies are leading the way in developing and implementing innovative gaming techniques to engage and improve the corporate learning experience,” said Ken Taylor, president of Training Industry, Inc. News Gamification LMS Award

How technology is changing training in the airline industry

Litmos

Customer experience. Customer experience is important in all industries, but on airplanes — where customers are seated together for hours on end, sometimes in stressful situations — customer experience is paramount.

Gamification in Corporate Training: Your Checklist for Training Success

Hurix Digital

As is obvious from the name, gamification traces its roots to games; however, unlike games which are primarily meant for entertainment and recreation, gamification includes several end goals and well-defined paths with several milestones to help learners achieve these goals.

Application of Gamification in FMCG Industry

Ed App

They have been able to provide the same wholesome customer buying and servicing experience as the big industry players. Customer engagement has thus become a differentiating factor for the players in this highly competitive FMCG market. Gamification strategy.

The Long-Term Benefits of Gamification in Microlearning

Ed App

Gamification is more than just a buzzword in the corporate training circles. Gamification works since employees are inherently motivated to complete the game and win rewards in return. Gamification psychology through behavioral change. eLearning gamification microlearning

How Two Businesses Scored Big with Gamification (Case Studies)

Paradiso

Gamification in Simulation Training, the Current Need of the Hour! How McDonald’s got it Right with Gamification ? The intention was to train their customer service reps quickly without investing a lot of money. How the SAP Community Network leveraged Gamification ?

LMS and Gamification

TalentLMS

Do you have a learning management system in place but cannot figure out how to use gamification? Have you finally started reporting some growth sales figures due to improved customer service training? Well, look no further beyond gamification. In this article, we talk about the many ways you can overcome the gamification struggle in your learning management system. Measure results Gamification is known to boost the psychological impact in a desired activity.

How to use your LMS to Improve Customer Relationships

TalentLMS

Because there is a second group that stands to benefit from your team’s use of an LMS — your customers. Improve customer onboarding to get started on the right foot. One of the most critical points of contact you have with a customer is the first — their onboarding experience.

Webinar Summary: Using Gamification to Deliver Business Value

Axonify

How would you define gamification? . Gamification is about more than just playing games. If you’ve been following Axonify for a while, then you know we’ve delivered webinars on the topic of gamification in the past, but this time we tried to put a different spin on things.

Creating Relevant Badges in Gamification

Training Industry

Whenever clients ask for “gamification,” you can be assured that many instructional designers are thinking, “That’s easy, we just need to add a badge.” Badges are one of the most used, talked-about, criticized, and maligned (sometimes for good reason) gamification elements.

Psychology & Technology: 4 Ways to Engage Learners With Gamification

Litmos

The term was coined in 2002 by Nick Pelling , a programmer, but most most people probably became aware of gamification around 2010, when businesses started adding gamification to things like reward systems. Why is gamification important in workforce training?

Next-gen Retail Training: Can Salespeople Really Change Lives?

Litmos

Today, customer experience is more powerful even than the quality and/or cost of your products, as proven by study after study. In the case of cosmetics retailer Lush: Lush is well-known for going the extra mile for those customers that.

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Gamification of Courses v’s Gamification of an LMS: A Need-based Decision!

Paradiso

Gamification in eLearning brings in an effective yet informal learning environment which helps the learners practice real-life situations and challenges in an engaging environment. Therefore, gamification is the recommended approach when you are looking out for your learners to retain and recall their knowledge in a better way. . Gamification of Courses v’s Gamification of an LMS. Look for an LMS that has the gamification modules.

7 compelling business reasons to use gamification

Sponge UK

Gamification is helping to transform workplace learning for forward-thinking organisations around the world, but not everyone’s convinced. There are a range of factors stopping organisations reaping the benefits of gamification including scepticism, lack of evidence and misinformation.

What Branding Can Do for Gamification

Training Industry

Recently a gamification RFP landed on my desk that started me thinking, “How can branding, applied to a ‘gamified’ solution, help enhance emotional engagement with learners?”

GETOGETHER 2017: Celebrating Customer Success!

Growth Engineering

It was Growth Engineering’s annual customer conference, The GETOGETHER 2017. Our awesome customers flew in from around the world, and truly wowed us and each other at this year’s GETOGETHER. The event celebrates everything our customers have achieved over the past year.

Gamification Company Bunchball Makes Interesting Announcement

Kapp Notes

Eariler this morning, the gamification company, Bunchball made an interesting announcement about the personalization of gamification, which ties nicely into my posting the other day– What Happened to the Promise of One-to-One Online Learning? (of

How Using Gamification in Business Drives Better Outcomes

Gameffective

Over the past several years, gamification has found itself assuming an ever-increasing role within organizations. Looking for a new way to engage, teach, reward, and retain employees, Companies now turn to gamification when dealing with HR-related issues. A rapidly growing field, Game-mechanics are now instrumental in improving performance in sales, customer service and training. Gamification 101. Gamification does not equate to games.

Gamification, Serious Games, and Simulations: The Differences

Designing Digitally

All types of game-based learning, simulation , and gamification are commonly put under the umbrella of “gamification.” The concept of gameful design is relevant because it acknowledges that there are differences between gamification, serious games, and simulations. .

How Recruiters Can Use Gamification To Attract And Engage New Employees

The Game Agency

The Rise Of Gamification In Recruitment. According to one report, the “global gamification market was valued at $6.8 I see firsthand how often businesses are adopting gamification for multiple purposes, and one of them is recruitment. Gamification in recruitment allows applicants to put their money where their mouth is before filling a role by showcasing their skills. Gamification can help to immediately engage potential employees.

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Webinar Summary: Using Gamification to Deliver Business Value

Axonify

How would you define gamification? . Gamification is about more than just playing games. If you’ve been following Axonify for a while, then you know we’ve delivered webinars on the topic of gamification in the past, but this time we tried to put a different spin on things. . When we polled the webinar audience, with the question: “Where are you currently at with gamification?” How does gamification fit with a leadership audience?

3 Ways to Use Gamification for Onboarding Staff

Ed App

You may hear about it a lot but still be unsure what it is, which is why we are here to tell you all about gamification! Gamification is a technique used not only as a façade of fun employee training, but also to seamlessly onboard new employees. Gamification is a powerful tool for onboarding staff, boosting employee performance in a multitude of different roles and departments. Make sure gamification is packed with intrinsic motivation.