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Ultimate Guide to Customer Service eLearning

Academy of Mine

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. That’s according to Gartner VP Tiffani Bova , a titan of business analysis. Why You Ought To Lean On eLearning for Your Customer Service Training.

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Ultimate Guide to Customer Service eLearning

Academy of Mine

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. That’s according to Gartner VP Tiffani Bova , a titan of business analysis. Why You Ought To Lean On eLearning for Your Customer Service Training.

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The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What skills do you need for customer service? Don’t take our word for it.

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Driving Performance Excellence in BFSI: Focus Areas for L&D Initiatives in 2023

Infopro Learning

Important BFSI employee metrics for L&D initiatives Customer satisfaction In BFSI, customer satisfaction is the most critical metric for success. Therefore, the employees’ ability to deliver outstanding customer experience is vital.

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Customer Service Training Mistakes to Avoid

Infopro Learning

Customer experiences have a significant impact on factors that directly affect revenue. They influence purchasing decisions, customer loyalty, and brand perception. It was recently found that improvements in customer experiences can lead to as much as a $1 billion increase over three years (1). Infrequent Content Updates.

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How Artificial Intelligence Improves Learning Programs and Business Performance

Infopro Learning

Gartner projects AI bots will power 85 percent of customer service interactions by 2020 and will drive up to $33 trillion of annual economic growth. These benefits of AI drive time-and-cost savings, and lead to increased efficiency and productivity and a variety of other positive business outcomes.

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How Artificial Intelligence Improves Learning Programs and Business Performance

Infopro Learning

Gartner projects AI bots will power 85 percent of customer service interactions by 2020 and will drive up to $33 trillion of annual economic growth. These benefits of AI drive time-and-cost savings, and lead to increased efficiency and productivity and a variety of other positive business outcomes.