Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Unboxed

OCTOBER 18, 2018

According to HubSpot, growing companies are nearly twice as likely as stagnating companies to prioritize customer service training as “very important.” We get it: On the surface, customer service training games and activities may seem frivolous. Customer Service Training Games and Activities.

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Customer Service Services Ideas Custom 40

Litmos

MARCH 9, 2020

Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. Remember, Customer Service is a Really Hard Job.

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Customer Service Services Custom Teams 52

CHRP-INDIA

FEBRUARY 2, 2021

The Retail Industry mainly deals with the customers; hence several companies are conducting training programs for their employees on dissimilar topics and aspects of their jobs that are unique and productive. It is often said that the employee should be smart enough not only to focus on sales but build high levels of customer service.

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Solution Industry eLearning Custom eLearning Development 80

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation, training, and work-life balance.

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Performance Support Support Teams Custom 93

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

Customer Service 40

Customer Service Services Blended Learning Custom 40

learnWorlds

JANUARY 22, 2024

Creative entrepreneurs and business owners have affluent opportunities to sell their unique digital creations and products today. Etsy – one of the most renowned online marketplaces has emerged as a vibrant hub where artists, designers, and creators can showcase their products and connect with a global audience. Why Sell on Etsy?

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Digital Productivity Product Policies 59

LearnDash

NOVEMBER 21, 2023

Here are 10 things to consider: Prioritizing new members over existing ones Neglecting user experience Not delivering fresh content Sacrificing quality for quantity Not building trust Making big changes too frequently Spamming members Giving sub-par customer service Not surveying your members Reinventing the wheel Let’s take a closer look.

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Site Customer Service Trust Community 227

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Time Management.

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Customer Service Compliance Training Services Custom 49

Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 40

Customer Service Compliance Training Services Custom 40

Litmos

JANUARY 31, 2019

I would argue everyone should be putting customer experience at the center of their cultural transformation today. Here are a few ideas for moving your organization from a product-first business to a customer-first company. A customer-focused mission includes your aspirations for your customer experience.

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Culture Ideas Custom Communication 74

learnWorlds

DECEMBER 20, 2023

In this blog post, you will find a list of exciting and diverse online business ideas tailored to helping you become your own boss. Your professional looking Academy in a few clicks Start FREE Trial Profitable Business Ideas for Women Entrepreneurs Starting your own business begins with determining the perfect business idea for you.

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Ideas Business Portfolio Internationalization 52

Docebo

APRIL 23, 2020

With a growing list of clients in Europe, including Deliveroo, Heineken, HP, L’Oréal, Revolut, Samsung, and TUV, we will also look to our customers to provide essential advice on their L&D journeys to success. – Engage their people & improve productivity. – Engage their people & improve productivity.

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Learning Rebels

NOVEMBER 8, 2023

This engagement translates into a wealth of ideas, where experiences are shared organically and knowledge gaps are bridged collaboratively. Enhancing Customer Service Skills: A customer service excellence community solves the ongoing challenge of delivering top-tier customer support.

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Community Diversity Training Customer Service Learning 130

LearnDash

APRIL 11, 2024

After all, you are building your membership site to maintain customers, not to lose them. Understanding membership refunds There are many different reasons why your customers might request a membership refund after they’ve already become paying members, including: They forgot to cancel their membership prior to renewal.

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Management Site Policies Custom 200

Docebo

NOVEMBER 11, 2019

So, what about what our peers, managers, and customers have to say? In business, listening is one of the most important skills that you can have , especially if you take care of a team or have a customer-facing role. Learning organizations have to be more service minded.”. Why you Should Listen to Your Customers.

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Custom Benefits Docebo Business 113

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Final Thoughts on Product Knowledge Training.

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Knowledge Productivity Product Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Final Thoughts on Product Knowledge Training.

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Knowledge Productivity Product Blended Learning 52

Litmos

DECEMBER 17, 2020

Apple isn’t the only company that’s changed its customer training. The pandemic has changed the way we connect with each other, and that extends to your customers as well. Fortunately, extended enterprise training is a safe way to engage your current customers and reach out to new ones — even during a pandemic.

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Custom Apple Enterprise Classes 98

KnowledgeCity

MAY 11, 2020

If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. Now is not the time to let your customer service standards slip. Best Practices in Customer Service. With competitors at every turn, customers have a lot of options.

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Custom Customer Service Services Stock 72

Infopro Learning

SEPTEMBER 16, 2022

In recent years, heavy expenditures have been made on training salespeople to deliver excellent customer service. Sales performance is proportionate to the time spent with customers and prospects, building a network, and brainstorming with management and leaders. Taking the Time to Hear and Explore Customer’s Concerns.

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Behavior Sales Metrics Oracle 221

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter? Organisational strategy.

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Performance Support Services Support Custom 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter? Organisational strategy.

Performance Support 52

Performance Support Services Support Custom 52

Ed App

MARCH 15, 2021

Here are 10 sales training topics you can consider when selecting course ideas: Sales Training Topic Idea #1 – Effective Communication. Communication between a salesperson and a customer is about finding the right balance between talking and listening that keeps your customer engaged.

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Sales Ideas Training Train 52

LearnDash

FEBRUARY 8, 2021

From understanding threats (phishing attacks, password breaches, and software vulnerabilities) to creating a crisis response plan (identifying and responding to a security breach, assessing the damage, and preventing future incidents), instructors should have no end of course ideas on this front. Customer service. Communication.

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Skills Blended Learning Training Train 267

CLO Magazine

OCTOBER 11, 2013

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers. How did the firm turn it around? Did They Like It?

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Customer Service Services Culture Custom 61

Matrix

OCTOBER 5, 2022

So, what is customer training in this greater picture, and why is it important for your company? What is customer training? As the name indicates, customer training is learning designed specifically for the people using your company’s products or services. Why is customer training beneficial for companies?

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Blended Learning Custom Benefits Create 73

fewStones

MAY 1, 2023

Are you looking for corporate video production in Singapore? Get an Instant Quote Our Services Live Action Video 2D Animation Video Personalised Video Live Streaming Find out more about us Check out our guide below Over the years, we’ve seen the churn for corporate videos that are meant for marketing. Get in touch with us.

Productivity 52

Productivity Product Video Guide 52

Enyota Learning

JULY 31, 2018

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. How is this different? How is this different?

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Custom Customer Service Training Train 94

KnowledgeCity

SEPTEMBER 30, 2022

How Practicing Mindfulness in the Workplace Can Ease Stress and Improve Productivity. The reverse is also true – an Oxford study from 2019 reported that happy workers were 13% more productive for their organizations. . A leader’s stress levels have a direct impact on how productive their employees are.

Productivity 98

Productivity Product Multitasking Diversity Training 98

Rustici Software

JUNE 3, 2021

At Rustici, we’ve always prided ourselves on our customer service. Even from its early days , the focus for our customer support team has been one word: delight. I had certainly been ‘satisfied’ in the past with various customer support interactions, but ‘delighted’? It felt a bit. over-the-top. Not really.

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Support Custom Trust Issue 88

learnWorlds

JULY 8, 2022

Are you putting enough focus on customer satisfaction in your business? Besides, you already know this – it’s all about the customer. Customer satisfaction should be a top priority of every business because happy customers are more likely to stick around and recommend your business to others.

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Custom Metrics Business Score 52

LearnDash

JULY 13, 2021

But it is a more portable form of professional development for your learners, unlike organization- or product-based certification. Their initial training program not only covers drink preparation, but also introduced new hires to the history of Starbucks, their company values, and details about their production and harvesting methods.

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Course Mash-up Mashups Reputation 299

LearnDash

OCTOBER 8, 2020

And when employees are satisfied with their work, they are often more productive as a result. If you’re thinking about what kinds of employee training courses you might develop for your workforce, these six types of training courses might give you an idea of where to start. In fact, offering these courses online is often an advantage.

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Compliance Training Diversity Training Online Training 281

Spark Your Interest

APRIL 11, 2024

Rephrase.ai – Rephrase Studio is a text-to-video generation platform that eliminates the complexity of video production, enabling you to create professional-looking videos with a digital avatar in minutes. Using data and algorithms, it can create learner profiles, segment audiences, and customize learning paths for each.

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Benefits Course Training Train 147

Talented Learning

JANUARY 22, 2019

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program?

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Custom Education Program Metrics 100