Hurix Digital

SEPTEMBER 25, 2023

When you ask the AI bot what ChatGPT for customer service can do, it generates, “ChatGPT empowers customer support professionals with lightning-fast responses, automated solutions, and data-driven insights, supercharging efficiency.” How is Its Training Relevant for Customer Service Efficiency?

Customer Service 52

Customer Service Services Custom Performance Support 52

Learning Pool

MARCH 2, 2022

Globally recognized Learning Pool is thrilled to have achieved success at the 2022 Stevie® Awards for Sales and Customer Service, scooping Gold for ‘Front-line Customer Service Team of the Year – Business Service Industries’. For more than a decade, we’ve retained a customer recommendation rate of 98%.

Customer Service 89

Customer Service Sales Services Custom 89

Coursera

NOVEMBER 7, 2023

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. Akamai Customer Consulting and Support Professional Certificate by Akamai Are you interested in end-to-end project management? What will you learn next?

Customer Service 52

Customer Service Services Project Custom 52

SweetRush

NOVEMBER 30, 2023

November 29, 2023 – Bridgestone Americas, a global leader in tire technology and service, and SweetRush, a leading provider of custom learning solutions, announced the launch of an award-winning, mobile-friendly, high-engagement sales training and performance program: Consumer Tire Education (CTE). San Francisco, Calif.,

Sales 82

Sales Innovation Brandon Hall Diversity Training 82

Hurix Digital

APRIL 24, 2024

Read more to find out the top 9 insights about Leveraging Large Language Models for Business Innovations. LLMs have enabled AI to automate processes, give problem-solving insights, interact with customers, and personalize the e-commerce industry for dedicated shopping experiences. For example, LLMs help with coding.

Innovation 40

Innovation Business Pattern Statistics 40

Infopro Learning

JUNE 19, 2023

We work closely with our clients to identify business objectives, assess skill gaps, and design customized learning solutions that enable employees to acquire the necessary skills and knowledge to drive business success. We continually seek feedback from customers to identify areas for improvement. #5.

Services 221

Services Management Agile Metrics 221

Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Customer Service 59

Customer Service Services Custom Brandon Hall 59

MobileTrain

APRIL 11, 2024

In fact, according to research venture capitalists are allocating more than $17 billion towards HR tech innovations. This surge signals significant transformations on the horizon for the Human Resources technology. Companies expect to see results in increased operational efficiency fuelled by data and technology.

Integrate 52

Integrate Technology Predictions Performance Support 52

Infopro Learning

MARCH 30, 2023

It encompasses various financial services, including banking, insurance, and investment management. Employees must remain abreast of the latest trends and technologies as the industry evolves and encounters new challenges. Customers expect seamless and personalized experiences when dealing with financial institutions.

Industry 221

Industry Compliance Training eLearning Consultant eLearning Strategy 221

Learning Pool

MARCH 5, 2020

Today, Learning Pool is delighted to announce a Gold win for Customer Service Success in the Sales and Customer Services program at the 2020 Stevie® Awards for “customer centricity to be proud of.” ” Commenting on this most recent win, Head of Customer Success, Aine Bradley said: .

Customer Service 59

Customer Service Services Custom Streaming 59

Epilogue Systems

FEBRUARY 27, 2024

Today’s customer journey unfolds on a digital tapestry, vibrant threads weaving through websites, apps, and social media squares. It’s a labyrinth of possibilities, but navigating it successfully requires a new kind of compass: a digitized customer experience (DCX). Digitizing Customer Experience (DCX): What is DCX?

Digital 52

Digital Custom Customer Service Metrics 52

Fly Plugins

MARCH 26, 2024

Technology Conclusion In today’s fast-paced business landscape, employee training plays a crucial role in the success of any enterprise. It not only helps improve productivity but also ensures compliance, enhances customer satisfaction, and fosters a culture of continuous learning. Agriculture 5. Logistics 6. Manufacturing 7.

LMS 177

LMS Learning Management System Enterprise Compliance Training 177

Integranxt

JANUARY 10, 2024

In a world where technology dictates progress, AI and Large Language Models (LLMs) emerge as key drivers of business innovation. These groundbreaking technologies are not merely add-ons but fundamental forces reshaping how businesses operate, interact with customers, and make pivotal decisions.

Innovation 52

Innovation Business Search Analysis 52

Hurix Digital

OCTOBER 18, 2023

In today’s digital landscape, businesses constantly seek innovative ways to enhance customer engagement and provide exceptional user experiences. One technology that holds immense promise in this regard is chatbots. It ensures that customers receive prompt responses, improving satisfaction and engagement.

Custom 52

Custom Metrics Customer Service Performance Support 52

Integranxt

JANUARY 15, 2024

As we stand on the brink of a technological revolution, the role of Artificial Intelligence (AI) in shaping business strategies and operational models has become undeniable. The benefits of these solutions include: Cost Efficiency : Typically more affordable than custom-built solutions, offering budget-friendly access to AI technology.

Diversity Training 52

Diversity Training Comparison Analytics Custom 52

Ed App

JANUARY 24, 2019

Are you one of the many organizations ready to make customer service training a top priority? Here are 5 ways to deliver customer service training effectively, regardless of the nature and size of your organization. This is handy in customer service training and evaluating how meaningful the information is to them.

Customer Service 40

Customer Service Services Custom Training 40

Integranxt

FEBRUARY 22, 2024

The customer journey has undergone a remarkable transformation in recent years, driven by the relentless march of technology. Gone are the days of static websites and impersonal interactions; today’s customers crave dynamic, personalized experiences that anticipate their needs and exceed expectations.

Conversation 52

Conversation Personal Personalization Custom 52

Learning Pool

JUNE 6, 2023

We’re delighted to have been named one of Training Industry’s ‘Top Custom Content Development Companies’ for 2023. Recognition as a ‘Top Custom Content Development Company’ is an improvement on our previous position as a ‘Custom Content Development Company to Watch’ which we have held for the previous two years.

Content Developer 80

Content Developer Blended Learning Companies Industry 80

Hurix Digital

JULY 17, 2023

Table of Contents How is RPA Revolutionizing Customer Experience? RPA does this by automating repetitive tasks, reducing human error, and freeing up time for employees to focus on more strategic and customer-centric activities. How is RPA Revolutionizing Customer Experience? RPA offers a game-changing approach.

Services 52

Services Custom Metrics Customer Service 52

Instancy

FEBRUARY 26, 2024

Introduction: For decades, Learning Management Systems (LMS) have served as the backbone of corporate training and customer education. Let’s explore how LLMs are transforming both corporate training and customer education. Beyond the Horizon: The future of LLMs in corporate training and customer education is bright.

Blended Learning 52

Blended Learning Custom Education LMS 52

Learning Pool

JULY 14, 2022

For its efforts in creating custom e-learning content that has compelling instructional design and gamification, Learning Pool is elated to have secured top 3 on the 2022 list for ‘Top Content Providers for Custom eLearning’ by eLearning Industry. You can view the full list by eLearning Industry here. .

Custom eLearning Development 92

Custom eLearning Development Diversity Training Providers Brandon Hall 92

Aptara

SEPTEMBER 27, 2023

Immersive learning combines cutting-edge technologies, such as virtual reality (VR), augmented reality (AR), and gamification , to create engaging and interactive training experiences. Technology Integration : Select appropriate immersive learning tools and platforms, ensuring compatibility with existing eLearning infrastructure.

Simulations 52

Simulations Technology Augmented Reality Authoring Tools 52

Paradiso Solutions

OCTOBER 30, 2023

In today’s digital era, various industries are embracing technology-driven solutions for employee training, and the Banking, Financial Services , and Insurance (BFSI) industry is no different. The key to success in this industry lies in innovation and the ability to adapt to market changes swiftly.

LMS 52

LMS Industry Technology Compliance Training 52

Learning Pool

MAY 19, 2022

At Learning Pool, we are thrilled to have appeared on the ‘Custom Content Development Companies to Watch’ list by Training Industry for the second year running. . This is the second time we’ve been featured on the Training Industry ‘Custom Content Development Companies’ list.

Blended Learning 88

Blended Learning Content Developer Brandon Hall Companies 88

KnowledgeCity

DECEMBER 3, 2020

When it comes to innovative companies, Apple tops the list. Apple hasn’t just been on the cutting edge of technology. At the foundation of their company is a culture of innovation. Senior leadership can model innovation through their choices about company direction. What Exactly Is Innovation?

Innovation 80

Innovation Apple Culture Teams 80

IT Training Department Blog

JULY 24, 2023

Corporate IT training programs can be an invaluable resource for companies to stay competitive by keeping employees on top of new technology and processes. all while reducing mistakes and improving customer experiences. Enhance customer service. Customer Service Last, but not least, focus on enhancing customer service.

Benefits 90

Benefits Program Customer Service Training 90

Braidio

MAY 5, 2023

From this, an ensuing wave has formed in the way that telecommunications and platform-based communications services have approached customer service offerings. Mobile engagement will become the gold standard for service. Customer experience will become the ultimate point of comparison.

Custom 52

Custom Streaming Enterprise Customer Service 52

BrainCert

FEBRUARY 2, 2024

Let's venture on an exciting journey into the dynamic convergence of two powerhouse systems that are reshaping the corporate landscape: Customer Relationship Management (CRM) and Learning Management Systems (LMS). Understanding CRM and LMS CRM: CRM stands for Customer Relationship Management.

LMS 52

LMS Corporate Learning Corporate eLearning Customer Service 52

Learning Pool

DECEMBER 18, 2020

Learning Pool today announced that it has ranked for the tenth consecutive year in the Deloitte Fast 50, a list of the 50 fastest-growing technology companies in Ireland. The Fast 50 is a ranking of the country’s 50 fastest-growing technology companies based on revenue growth over the last four years. About Learning Pool .

Technology 97

Technology Innovation Player Customer Service 97

Learning Pool

NOVEMBER 17, 2022

Building on our award success throughout 2022, we are thrilled to have scooped two awards at the Learning Technologies Awards 2022, including Bronze for ‘Learning Technologies Organisation of the Year’. . The Learning Technologies Awards are the most independent and sought-after awards in the industry. About Learning Pool.

Learning Technologies 52

Learning Technologies Compliance Training Technology Learning 52

Learning Pool

JULY 23, 2021

As providers of one of the most feature-rich learning suites on the market, Learning Pool, the leading e-learning solutions provider, is elated to have secured a place on the 2021 list for ‘Top Content Providers for Custom eLearning’ by eLearning Industry. . Customer retention. Customer reviews. Learning industry innovation.

Custom eLearning Development 98

Custom eLearning Development Compliance Training Providers Custom 98

Learning Pool

DECEMBER 16, 2021

Following a string of award success, Learning Pool, the global provider of elearning solutions, is thrilled to have achieved a double Silver award win at the Brandon Hall Excellence in Technology Awards 2021. . The 2021 Excellence in Technology awards program received hundreds of submissions from around the world. Find out more here.

Brandon Hall 82

Brandon Hall Technology Library eLearning Strategy 82

Aptara

JUNE 22, 2023

Immersive learning combines cutting-edge technologies, such as virtual reality (VR), augmented reality (AR), and gamification , to create engaging and interactive training experiences. Technology Integration : Select appropriate immersive learning tools and platforms, ensuring compatibility with existing eLearning infrastructure.

Simulations 52

Simulations Technology Augmented Reality Authoring Tools 52

Play.ht

APRIL 15, 2024

Have you ever called a customer service number and been greeted by a voice that seemed almost human, yet you knew it was a machine? This technology is reshaping how businesses handle customer calls, making interactions more efficient and often more pleasant. That’s conversational AI IVR at work.

Conversation 40

Conversation Customer Service Voice Text-to-Speech 40

CLO Magazine

AUGUST 30, 2021

billion in 2020 — close to half of all commercial investments in immersive technology. Here are three key benefits prospective buyers — namely chief learning officers and other learning leaders — should be looking for when navigating the complex and growing immersive technology market. Efficiency in workforce productivity and outcomes.

Learning Technologies 86

Learning Technologies Technology Simulations Guide 86

ReadyTech

MAY 24, 2023

And with the latest innovations, from personalized and gamified learning to augmented and virtual reality, the possibilities for immersive and engaging learning experiences are endless. In this blog, we’ll dive headfirst into the latest trends and innovations in cloud learning that are transforming how we learn and grow.

Association Learning Management System 52

Association Learning Management System Innovation Trends Authoring Tools 52

Learning Pool

JUNE 26, 2020

Learning Pool, the Derry-based leading elearning solutions provider is thrilled to announce its placement on the 2020 Training Industry list for the Top 20 Training Companies for Custom Content Development. View the full 2020 list of ‘Top 20 Custom Content Development Companies’ here. About Learning Pool .

Custom eLearning Development 83

Custom eLearning Development Content Developer Industry Companies 83