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In the world of contact centers—customer services rules all

Axonify

Customer service is important to most businesses but when you work for a telecom company?—?it BT Consumer , a division of British Telecommunications Group, which is responsible for consumer fixed-voice and broadband services, was determined to move ahead of a highly competitive pack of telecom competitors by offering a customer service experience that was second to none. As a first step, BT decided to conduct a survey to find out what its customers wanted.

Customer Service and eLearning

OpenSesame

With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. Thankfully, elearning can be done at a self-paced rate, adjusting to most learning styles.

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The Powerful Secret Behind Your Learning Style

Learnnovators

What’s your learning style? It’s a hard choice, especially since according to one comprehensive study there are over 71 learning styles from a range of different models. The good news is that there is a powerful secret behind your learning style.

Rants on Buzz Words, E-Learning Style

eLearning 24-7

A learning experience. I’ve been hearing it quite a bit in the e-learning world. In all seriousness though, every LMS, learning platform and various subsets since the days of them going online, include learning experiences. A learning experience.

Better Training Needed for Financial Services Frontline Employees

CLO Magazine

A new study shows that frontline employees in the financial services industry need more in-depth and ongoing training to provide a more positive impact on customers. They deal with regulations and compliance and often learn the material as part of the onboarding process.

How to use your LMS to Improve Customer Relationships

TalentLMS

When we think of who benefits from a Learning Management System, the first people who come to mind are employees. Because there is a second group that stands to benefit from your team’s use of an LMS — your customers. Improve customer onboarding to get started on the right foot.

The Transfer of Knowledge: Customization of Content Counts

Inkling

We’ve come to expect customization and personalization from all of our media, and work media is no exception. Use customization as a means of transferring knowledge more effectively. Find out what information your team needs to access regularly by conducting dialogues, surveys, or checking out analytics, and provide customized content to meet their needs. Learn from your smart content. Netflix knows your name and what episode of The Good Wife you’re on.

Odessa College Builds Student Success with TechSmith Relay

TechSmith Camtasia

Incorporating blended learning technology throughout an entire college campus can be difficult if you don’t have the right tools, resources, and buy-in to help along the way. They needed a tool that was easy to use, cost efficient, and one that provided high-quality customer support.

Learning on the Fly

CLO Magazine

Imagine if companies could customize their training so that it met the exact needs of every learner, giving them only the lessons they need and making sure they learned those skills before moving on. He sees adaptive learning as a proxy for one-to-one coaching. “It

Staff Education Challenges for Global Business

Your Training Edge

The age of Artificial Intelligence has arrived and while most of the businesses are focused on how it will affect their operations like R&D and manufacturing, only a few are wondering about the other crucial business areas such as learning & development (L&D). Learning Styles.

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LMS to the Rescue – Overcoming Challenges of Workforce Training and Learning Management for the Aviation Sector

G-Cube

Online courses as per the pertinent learning needs are provided through modern Learning Management Systems (LMSs) to boost workforce engagement and knowledge retention. In today’s digital era, the airline industry faces various challenges when it comes to meeting diverse learning needs.

How Better Onboarding Training Improves Your Bottom Line

eLamb

Staff training experiences should be as well planned as customer experience – are your team given the right information and support to do a good job? You can let staff choose the learning styles they prefer (such as videos, text, quizzes and face to face training).

Building a Corporate University: Assessment

Your Training Edge

In our next ten-part series, we will look at each phase of the University project, beginning with across the board assessment of learning needs. Before any solid plans are made for the Corporate University, you have to know the scope of the learning that will be required.

Engaging Participants 1: Keys to Engagement

Your Training Edge

Adults tend to learn when they have an experience to “pair” with the knowledge. Although it’s difficult to do this with abstract topics or for subjects with which the participants have little experience, it’s still possible to make learning relevant.

Evaluating Your eLearning

eFront

Similarly, research in game studies has generally focused upon approaches based upon playing leisure games, and therefore do not take enough account of factors including the context, learning theory and practice and the attributes of the learner and learner group.” (de

Online Learning Trends Enhancing Employee Productivity in 2017

TOPYX LMS

One industry that is constantly changing is online learning, also referred to as eLearning. New online learning trends consistently rear their heads. Corporate Online Learning Trends Can Boost Employee Productivity . Each year brings a colorful array of online learning trends, especially in the corporate realm. Various eLearning trends have marked 2017 as one of the most influential and evolutionary years in the history of online learning. 1) Learning paths.

5 Ways to Utilize E-Learning Games in Employee Training

Unboxed

Simplifying the training experience is pinnacle to both effective learning and knowledge retention. . Gamification is a buzzword these days as one of the most popular learning styles for both learners and educators. Follow Follow Follow.

Introducing… The Generator 2.0

Global eTraining

Now it’s even easier to build and publish custom courses, capture and transfer knowledge, and collaborate across departments, companies, and even countries! The Generator is a collaborative knowledge management platform that allows organizations to capture and transfer knowledge by building custom eTraining courses. Customer Service Training. Build custom, on-demand workflows. Publish content to any Learning Management System (LMS).

Emerging Scope Of E-Learning To Transform The Aviation Industry

G-Cube

The aviation industry has been adopting technological innovations as per the changing learning needs and preferences. It helps improving the scope of using digital content to thrive in today’s modern learning scenario. e-Learning Aviation Industry

Online Learning Trends Enhancing Employee Productivity in 2017

TOPYX LMS

One industry that is constantly changing is online learning, also referred to as eLearning. New online learning trends consistently rear their heads. Corporate Online Learning Trends Can Boost Employee Productivity . Each year brings a colorful array of online learning trends, especially in the corporate realm. Various eLearning trends have marked 2017 as one of the most influential and evolutionary years in the history of online learning. 1) Learning paths.

Gamification, Serious Games, and Simulations: The Differences

Designing Digitally

All types of game-based learning, simulation , and gamification are commonly put under the umbrella of “gamification.” They are more likely to be engaged when they feel that they have ownership over their own learning.

The 6 Levels of Adaptive Learning – Science Fiction or Reality?

mLevel

The 6 Levels of Adaptive Learning Defined. What is Adaptive Learning? Data and sensors are where AV meets AL (adaptive learning). Clearly, we’re in the infancy of Adaptive Learning. But we think we can suggest a roadmap: Level 0 – No Adaptive Learning.

The Sound of Silence | Social Learning Blog

Dashe & Thomson

The usual rationale given for why eLearning needs both text and audio is that it accommodates multiple learning styles. Oddly enough, however, it’s a rare day when you hear people say “I learn so much better when my brain is trying to do two things at once.”

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Adaptive Learning: The New Personality Test

eLearningMind

Sometimes used as metrics for past learning or a description of learning style, personality tests usually have good intentions, but are ultimately skewed by the learner themselves. That’s why adaptive learning is so superior to other methods.

Never, Ever Stop Learning; The Key to Personal Improvement

OpenSesame

For most Americans, the thought of learning evokes memories of never-ending lessons, arduous exams, and the occasional blissful nap in the back of a classroom. Once we receive our elusive diploma, we sprint away from learning and vow never to return. This is a tragedy, because learning is foundational. Actively attempting to learn new things makes us better employees and people; here are three reasons that we should always strive to learn. .

Technology That is Changing The Future of Education

InWhatLanguage

81% of teachers believe that using upcoming technology enriches classroom learning and increases student engagement. E-Learning , for example, uses multimedia , dynamic and engaged storytelling, and even VR to engage and increase retention of educational material. . E-learning

9 Ways Microlearning Drives Employee Performance

Axonify

In fact, microlearning fosters 50% more engagement in learning. Employees who are engaged in learning, learn more and they are also more likely to engage with your company. When they’re more informed, they’ll provide better customer service, lower their risk of an accident, and increase their knowledge and expertise so they can perform at their best. High-performing learning organizations are increasingly using approaches like microlearning and it is paying off.

?Finding the right blend for training - the evolution of blended learning

Unicorn Training

There’s a lot going on in the learning and technology space at the moment, every week new technology is launched or new research completed claiming to provide a revolutionary approach to learning, something that will engage your employees like never before and make them retain more information than you could expect. Now we know what it is, how can we ensure we’re delivering the right blend of learning? Have you seen effective results in adopting this style of training

Three Ideas for New Learning Experience (LX) Designers

Mindflash

In thinking about what advice could be valuable for new LX designers, I decided to turn to my personal learning network. Third, learning design is not about the technology, except when it is about the technology.

Ideas 107

Training Program Design: Keys to Success

Continu

Whether you have a learning program in place or are switching to a new system, there are a few key questions to ask yourself before you begin the design process. By focusing on key goals, you can tailor a learning program to match. What do you want your employees to learn?

Using an LMS to Drive Talent Management

eThink Education

That’s where a learning management system (LMS) comes into play. A blended learning approach supported by an LMS allows you to: Conduct training across all shifts and departments simultaneously. Interested in learning more? .

Using an LMS to Drive Talent Management

eThink Education

That’s where a learning management system (LMS) comes into play. A blended learning approach supported by an LMS allows you to: Conduct training across all shifts and departments simultaneously. Interested in learning more? .

The Corporate Learner’s Holiday Wish List: 3 Things People Want from Training Programs

Mindflash

Ideas for learning professionals to make training relevant: Link training to workplace performance, make it non-punitive, and ensure that training is the right answer for the business problem you aim to address. Make learning stick by extending training to the job site.

Online Video: the Perfect Social Learning Tool? | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Online Video: the Perfect Social Learning Tool? Because video is, apparently, a perfect manifestation of social learning theory.

Technology That is Changing The Future of Education

InWhatLanguage

81% of teachers believe that using upcoming technology enriches classroom learning and increases student engagement. E-Learning , for example, uses multimedia , dynamic and engaged storytelling, and even VR to engage and increase retention of educational material. . E-learning