Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it BT Consumer , a division of British Telecommunications Group, which is responsible for consumer fixed-voice and broadband services, was determined to move ahead of a highly competitive pack of telecom competitors by offering a customer service experience that was second to none. As a first step, BT decided to conduct a survey to find out what its customers wanted.

Customer Service 140

Customer Service Services Custom Coaching 140

OpenSesame

AUGUST 12, 2016

With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. Thankfully, elearning can be done at a self-paced rate, adjusting to most learning styles.

Customer Service 43

Customer Service eLearning Tools Services Custom 43

Learnnovators

DECEMBER 16, 2015

What’s your learning style? It’s a hard choice, especially since according to one comprehensive study there are over 71 learning styles from a range of different models. The good news is that there is a powerful secret behind your learning style.

Learning Styles 158

Learning Styles Blended Learning Cognitive Brain 158

eLearning 24-7

SEPTEMBER 5, 2017

A learning experience. I’ve been hearing it quite a bit in the e-learning world. In all seriousness though, every LMS, learning platform and various subsets since the days of them going online, include learning experiences. A learning experience.

Learning Styles 79

Learning Styles vendor Micro-Learning Customer Service 79

CLO Magazine

NOVEMBER 9, 2018

A new study shows that frontline employees in the financial services industry need more in-depth and ongoing training to provide a more positive impact on customers. They deal with regulations and compliance and often learn the material as part of the onboarding process.

Services 66

Services Diversity Training Compliance Training Survey 66

TalentLMS

DECEMBER 6, 2017

When we think of who benefits from a Learning Management System, the first people who come to mind are employees. Because there is a second group that stands to benefit from your team’s use of an LMS — your customers. Improve customer onboarding to get started on the right foot.

Custom 70

Custom Gamification Privacy Pattern 70

Inkling

FEBRUARY 18, 2016

We’ve come to expect customization and personalization from all of our media, and work media is no exception. Use customization as a means of transferring knowledge more effectively. Find out what information your team needs to access regularly by conducting dialogues, surveys, or checking out analytics, and provide customized content to meet their needs. Learn from your smart content. Netflix knows your name and what episode of The Good Wife you’re on.

Knowledge 100

Knowledge Custom Content Analytics 100

TechSmith Camtasia

JUNE 30, 2015

Incorporating blended learning technology throughout an entire college campus can be difficult if you don’t have the right tools, resources, and buy-in to help along the way. They needed a tool that was easy to use, cost efficient, and one that provided high-quality customer support.

TechSmith 109

TechSmith Blackboard Lecture Classes 109

CLO Magazine

AUGUST 17, 2017

Imagine if companies could customize their training so that it met the exact needs of every learner, giving them only the lessons they need and making sure they learned those skills before moving on. He sees adaptive learning as a proxy for one-to-one coaching. “It

Diversity Training 73

Diversity Training Compliance Training Module Score 73

Your Training Edge

AUGUST 8, 2019

The age of Artificial Intelligence has arrived and while most of the businesses are focused on how it will affect their operations like R&D and manufacturing, only a few are wondering about the other crucial business areas such as learning & development (L&D). Learning Styles.

Global 151

Global Education Business Cost 151

G-Cube

OCTOBER 14, 2018

Online courses as per the pertinent learning needs are provided through modern Learning Management Systems (LMSs) to boost workforce engagement and knowledge retention. In today’s digital era, the airline industry faces various challenges when it comes to meeting diverse learning needs.

Management 147

Management LMS Compliance Training Diversity Training 147

eLamb

AUGUST 7, 2017

Staff training experiences should be as well planned as customer experience – are your team given the right information and support to do a good job? You can let staff choose the learning styles they prefer (such as videos, text, quizzes and face to face training).

eLearning Tools 66

eLearning Tools Brain Expert Train 66

Your Training Edge

JANUARY 3, 2018

In our next ten-part series, we will look at each phase of the University project, beginning with across the board assessment of learning needs. Before any solid plans are made for the Corporate University, you have to know the scope of the learning that will be required.

Assessment 141

Assessment Methods Sales Customer Service 141

Your Training Edge

MAY 22, 2017

Adults tend to learn when they have an experience to “pair” with the knowledge. Although it’s difficult to do this with abstract topics or for subjects with which the participants have little experience, it’s still possible to make learning relevant.

Simulations 141

Simulations Customer Service Audio Tutorial 141

eFront

JULY 21, 2015

Similarly, research in game studies has generally focused upon approaches based upon playing leisure games, and therefore do not take enough account of factors including the context, learning theory and practice and the attributes of the learner and learner group.” (de

Evalution 67

Evalution eLearning Tools Corporate eLearning Simulations 67

TOPYX LMS

JULY 24, 2017

One industry that is constantly changing is online learning, also referred to as eLearning. New online learning trends consistently rear their heads. Corporate Online Learning Trends Can Boost Employee Productivity . Each year brings a colorful array of online learning trends, especially in the corporate realm. Various eLearning trends have marked 2017 as one of the most influential and evolutionary years in the history of online learning. 1) Learning paths.

Product 155

Product Productivity Trends Online Learning 155

Unboxed

SEPTEMBER 20, 2019

Simplifying the training experience is pinnacle to both effective learning and knowledge retention. . Gamification is a buzzword these days as one of the most popular learning styles for both learners and educators. Follow Follow Follow.

Pinnacle 56

Pinnacle Brandon Hall Player Quiz 56

Global eTraining

APRIL 23, 2019

Now it’s even easier to build and publish custom courses, capture and transfer knowledge, and collaborate across departments, companies, and even countries! The Generator is a collaborative knowledge management platform that allows organizations to capture and transfer knowledge by building custom eTraining courses. Customer Service Training. Build custom, on-demand workflows. Publish content to any Learning Management System (LMS).

Write Blog 43

Write Blog Courseware Global Library 43

G-Cube

MARCH 20, 2018

The aviation industry has been adopting technological innovations as per the changing learning needs and preferences. It helps improving the scope of using digital content to thrive in today’s modern learning scenario. e-Learning Aviation Industry

Emergent 95

Emergent Industry Simulations Augmented Reality 95

TOPYX LMS

JULY 24, 2017

One industry that is constantly changing is online learning, also referred to as eLearning. New online learning trends consistently rear their heads. Corporate Online Learning Trends Can Boost Employee Productivity . Each year brings a colorful array of online learning trends, especially in the corporate realm. Various eLearning trends have marked 2017 as one of the most influential and evolutionary years in the history of online learning. 1) Learning paths.

Product 126

Product Productivity Trends Online Learning 126

Designing Digitally

APRIL 18, 2017

All types of game-based learning, simulation , and gamification are commonly put under the umbrella of “gamification.” They are more likely to be engaged when they feel that they have ownership over their own learning.

Simulations 87

Simulations Gamification Games Customer Service 87

mLevel

APRIL 18, 2018

The 6 Levels of Adaptive Learning Defined. What is Adaptive Learning? Data and sensors are where AV meets AL (adaptive learning). Clearly, we’re in the infancy of Adaptive Learning. But we think we can suggest a roadmap: Level 0 – No Adaptive Learning.

Analytics 151

Analytics Camera Google Engineering 151

Dashe & Thomson

APRIL 6, 2011

The usual rationale given for why eLearning needs both text and audio is that it accommodates multiple learning styles. Oddly enough, however, it’s a rare day when you hear people say “I learn so much better when my brain is trying to do two things at once.”

Sound 175

Sound Social Learning Blogging Social 175

eLearningMind

OCTOBER 12, 2015

Sometimes used as metrics for past learning or a description of learning style, personality tests usually have good intentions, but are ultimately skewed by the learner themselves. That’s why adaptive learning is so superior to other methods.

Personal 75

Personal Personalization Metrics Learner 75

OpenSesame

JANUARY 6, 2017

For most Americans, the thought of learning evokes memories of never-ending lessons, arduous exams, and the occasional blissful nap in the back of a classroom. Once we receive our elusive diploma, we sprint away from learning and vow never to return. This is a tragedy, because learning is foundational. Actively attempting to learn new things makes us better employees and people; here are three reasons that we should always strive to learn. .

Photography 43

Photography Personal Personalization Microsoft 43

InWhatLanguage

FEBRUARY 12, 2018

81% of teachers believe that using upcoming technology enriches classroom learning and increases student engagement. E-Learning , for example, uses multimedia , dynamic and engaged storytelling, and even VR to engage and increase retention of educational material. . E-learning

Change 65

Change Education Technology Press 65

Axonify

JULY 28, 2017

In fact, microlearning fosters 50% more engagement in learning. Employees who are engaged in learning, learn more and they are also more likely to engage with your company. When they’re more informed, they’ll provide better customer service, lower their risk of an accident, and increase their knowledge and expertise so they can perform at their best. High-performing learning organizations are increasingly using approaches like microlearning and it is paying off.

microlearning 133

microlearning Performance Brain Module 133

Unicorn Training

OCTOBER 30, 2017

There’s a lot going on in the learning and technology space at the moment, every week new technology is launched or new research completed claiming to provide a revolutionary approach to learning, something that will engage your employees like never before and make them retain more information than you could expect. Now we know what it is, how can we ensure we’re delivering the right blend of learning? Have you seen effective results in adopting this style of training

CD-ROM 48

CD-ROM Blended Compliance Training FAQ 48

Mindflash

NOVEMBER 6, 2012

In thinking about what advice could be valuable for new LX designers, I decided to turn to my personal learning network. Third, learning design is not about the technology, except when it is about the technology.

Ideas 107

Ideas ADDIE Design Instructional Design 107

Continu

NOVEMBER 26, 2019

Whether you have a learning program in place or are switching to a new system, there are a few key questions to ask yourself before you begin the design process. By focusing on key goals, you can tailor a learning program to match. What do you want your employees to learn?

Program 52

Program Blended Learning Design Blended 52

eThink Education

AUGUST 29, 2019

That’s where a learning management system (LMS) comes into play. A blended learning approach supported by an LMS allows you to: Conduct training across all shifts and departments simultaneously. Interested in learning more? .

Totara 52

Totara Moodle Virtual Classroom Management 52

eThink Education

AUGUST 29, 2019

That’s where a learning management system (LMS) comes into play. A blended learning approach supported by an LMS allows you to: Conduct training across all shifts and departments simultaneously. Interested in learning more? .

Totara 52

Totara Moodle Virtual Classroom Management 52

Mindflash

DECEMBER 22, 2014

Ideas for learning professionals to make training relevant: Link training to workplace performance, make it non-punitive, and ensure that training is the right answer for the business problem you aim to address. Make learning stick by extending training to the job site.

Compliance Training 97

Compliance Training Program Learner LinkedIn 97

Dashe & Thomson

JANUARY 27, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Online Video: the Perfect Social Learning Tool? Because video is, apparently, a perfect manifestation of social learning theory.

Social Learning 164

Social Learning Social eLearning Tools Tools 164

InWhatLanguage

FEBRUARY 12, 2018

81% of teachers believe that using upcoming technology enriches classroom learning and increases student engagement. E-Learning , for example, uses multimedia , dynamic and engaged storytelling, and even VR to engage and increase retention of educational material. . E-learning

Change 52

Change Education Technology Virtual World 52