Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it BT Consumer , a division of British Telecommunications Group, which is responsible for consumer fixed-voice and broadband services, was determined to move ahead of a highly competitive pack of telecom competitors by offering a customer service experience that was second to none. As a first step, BT decided to conduct a survey to find out what its customers wanted.

Customer Service 135

Customer Service Services Custom Coaching 135

OpenSesame

AUGUST 12, 2016

With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. Thankfully, elearning can be done at a self-paced rate, adjusting to most learning styles.

Customer Service 41

Customer Service eLearning Tools Services Custom 41

Learnnovators

DECEMBER 16, 2015

What’s your learning style? It’s a hard choice, especially since according to one comprehensive study there are over 71 learning styles from a range of different models. The good news is that there is a powerful secret behind your learning style. It’s so powerful that it could transform how you approach learning. The secret is… that learning styles don’t matter. For learning professionals it presents even more opportunities.

Learning Styles 122

Learning Styles Blended Learning Cognitive Brain 122

eLearning 24-7

SEPTEMBER 5, 2017

A learning experience. I’ve been hearing it quite a bit in the e-learning world. “We are learning experience platform”, “learning experiences system”, “I want a learning experiences platform” – which perhaps I should let them know, that this one vendor says theirs is one, so perfect match. A learning experience. Didn’t need a generator, place had back-up, that was a learning experience.

Learning Styles 55

Learning Styles vendor Micro-Learning Customer Service 55

Origin Fractal LXP

JUNE 3, 2020

Will existing customer revenue ever outstrip cancellations? You read negative reviews wondering if you’ll ever be able to convert new customers. You obsess over new upgrades for existing customers. Customers end up confused. Customer Education can be the answer to these problems. With a Learning Experience Platform (LXP), you’ll educate your customers proactively. No more waiting for the dreaded customer service calls.

Adoption 54

Adoption Adopt Custom Education 54

CLO Magazine

NOVEMBER 9, 2018

A new study shows that frontline employees in the financial services industry need more in-depth and ongoing training to provide a more positive impact on customers. Results revealed that only 13 percent of financial services frontline employees feel equipped to answer questions from clients and 60 percent indicated they were not completely satisfied with the employee training they receive. Customer Satisfaction. Leaman said this poses a problem for customers.

Services 43

Services Diversity Training Survey Compliance Training 43

Dashe & Thomson

MARCH 27, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Accelerated Learning: Where Does It Fit In? by Barbara on March 28, 2011 in Instructional Design , performance support Accelerated Learning Mind Map While I was taking classes in curriculum design, we discussed, at great length, different learning styles: visual, auditory and kinesthetic. But now I wanted to find out more about Accelerated Learning.

Blogging 126

Blogging Social Learning Social Blended Learning 126

Inkling

FEBRUARY 18, 2016

We’ve come to expect customization and personalization from all of our media, and work media is no exception. Use customization as a means of transferring knowledge more effectively. Find out what information your team needs to access regularly by conducting dialogues, surveys, or checking out analytics, and provide customized content to meet their needs. Learn from your smart content. Netflix knows your name and what episode of The Good Wife you’re on.

Knowledge 100

Knowledge Custom Content Analytics 100

Infopro Learning

OCTOBER 28, 2020

As opportunities for career development continue to become a high priority for today’s top talent and as organizations work towards closing skills gaps microlearning is quickly becoming a popular learning solution. Microlearning can also help employees learn the skills they need faster.

Corporate eLearning 282

Corporate eLearning Solution microlearning Blended Learning 282

TechSmith Camtasia

JUNE 30, 2015

Incorporating blended learning technology throughout an entire college campus can be difficult if you don’t have the right tools, resources, and buy-in to help along the way. One college in Texas sought out a lecture capture solution that not only recorded class lessons, but also gave faculty the ability to create an engaging, blended learning environment. They needed a tool that was easy to use, cost efficient, and one that provided high-quality customer support.

TechSmith 84

TechSmith Blackboard Lecture Classes 84

CLO Magazine

AUGUST 17, 2017

Imagine if companies could customize their training so that it met the exact needs of every learner, giving them only the lessons they need and making sure they learned those skills before moving on. This is the premise of adaptive learning and it is going to change the way learning leaders think about training and the content they provide to their people. It uses intelligent educational technology to predict what the learners know, and what they need to learn next.”.

Diversity Training 55

Diversity Training Compliance Training Module Score 55

G-Cube

OCTOBER 14, 2018

Online courses as per the pertinent learning needs are provided through modern Learning Management Systems (LMSs) to boost workforce engagement and knowledge retention. The transformation from a traditional classroom instruction to modern e-learning experience helps to enhance the quality and efficiency of services from aircraft operations down to customer services. LMS Aviation Industry Learning Management Systems LMS for Aviation

Management 122

Management Compliance Training Diversity Training Compliance 122

Your Training Edge

AUGUST 8, 2019

The age of Artificial Intelligence has arrived and while most of the businesses are focused on how it will affect their operations like R&D and manufacturing, only a few are wondering about the other crucial business areas such as learning & development (L&D). Gartner, a leading research and advisory company, predicts that AI bots are going to power 85 percent of the customer service interactions by 2020 and lead up to $33 trillion annual economic growth [2].

Global 122

Global Education Business Pattern 122

eLamb

AUGUST 7, 2017

Staff training experiences should be as well planned as customer experience – are your team given the right information and support to do a good job? They will be happier working for a business they like, deliver better service to customers and colleagues, and you will keep them for longer. You can let staff choose the learning styles they prefer (such as videos, text, quizzes and face to face training).

eLearning Tools 50

eLearning Tools Brain Expert LMS 50

Your Training Edge

JANUARY 3, 2018

In our next ten-part series, we will look at each phase of the University project, beginning with across the board assessment of learning needs. Before any solid plans are made for the Corporate University, you have to know the scope of the learning that will be required. With this in mind, you must embark on a very thorough assessment of learning needs. Next, determine the delivery methods that could be used for all of the learning you’ve assessed.

Assessment 109

Assessment Methods Sales Customer Service 109

Your Training Edge

MAY 22, 2017

Adults tend to learn when they have an experience to “pair” with the knowledge. Although it’s difficult to do this with abstract topics or for subjects with which the participants have little experience, it’s still possible to make learning relevant. For example, if customer service training dives into a technical or “behind the scenes” explanation of a product or service, it’s easier for them to tune out the knowledge.

Simulations 109

Simulations Customer Service Audio Tutorial 109

KnowledgeAnywhere

NOVEMBER 16, 2020

Failure to do so could potentially lead to legal issues, penalties, or loss of reputation with your customer base. But if they don’t have the customer service and communication skills to effectively work with your employees, they’ll be ineffective at their job.

Knowing Doing Gap 60

Knowing Doing Gap Skills Cloud Computing Calendar 60

CLO Magazine

JUNE 12, 2020

Overall, engaged employees contribute to better customer service, quality, profits, productivity and reduced employee turnover. Not engaged employees tend to be neutral, do just enough work to get by, and have little concern for the organization, customers or profits. Therefore, learning and development plays a critical role in increasing employee engagement. In a learning environment, learners’ input must be valued, and individual feedback should be solicited.

Bea 67

Bea CLO Methods Learning Styles 67

Global eTraining

APRIL 23, 2019

Now it’s even easier to build and publish custom courses, capture and transfer knowledge, and collaborate across departments, companies, and even countries! The Generator is a collaborative knowledge management platform that allows organizations to capture and transfer knowledge by building custom eTraining courses. Customer Service Training. Build custom, on-demand workflows. Publish content to any Learning Management System (LMS).

Write Blog 55

Write Blog Courseware Global Course 55

TOPYX LMS

JULY 24, 2017

One industry that is constantly changing is online learning, also referred to as eLearning. New online learning trends consistently rear their heads. Corporate Online Learning Trends Can Boost Employee Productivity . Each year brings a colorful array of online learning trends, especially in the corporate realm. Various eLearning trends have marked 2017 as one of the most influential and evolutionary years in the history of online learning. 1) Learning paths.

Productivity 155

Productivity Product Trends Online Learning 155

Unboxed

NOVEMBER 9, 2020

It’s time to implement effective learning and development programs’ best practices and invest in top training programs for employees. Keep reading to learn all about the benefits and features of employee training. Program Customization.

Program 52

Program Reputation Effectiveness Quality 52

Roundtable Learning

JULY 14, 2020

One-way stores can outperform online shopping is through customer service. As a learning and development professional, how can you help your retail employees give unparalleled customer service? Customer Service – from navigating difficult conversations to service with a smile. Sales – from customer assistance to closing the sale, even upselling and cross-selling. Increase monthly sales by 10% through service upselling.

Blended Learning 43

Blended Learning Augmented Reality Lecture Customer Service 43

SkyPrep

MAY 27, 2020

Also, your customers will be able to use your product or service more efficiently. Learning styles and training resources can vary from group to group. It is important that you determine who your audience is and research each group to assess their learning requirements. If you are going to train your customers, for example, it is best to speak with a customer service representative. Determine Learning Stakeholders.

Enterprise 40

Enterprise eLearning Strategy Track Customer Service 40

TOPYX LMS

JULY 24, 2017

One industry that is constantly changing is online learning, also referred to as eLearning. New online learning trends consistently rear their heads. Corporate Online Learning Trends Can Boost Employee Productivity . Each year brings a colorful array of online learning trends, especially in the corporate realm. Various eLearning trends have marked 2017 as one of the most influential and evolutionary years in the history of online learning. 1) Learning paths.

Productivity 126

Productivity Product Trends Online Learning 126

eFront

JULY 21, 2015

Similarly, research in game studies has generally focused upon approaches based upon playing leisure games, and therefore do not take enough account of factors including the context, learning theory and practice and the attributes of the learner and learner group.” (de Secondly, it also enables them to find the best way to apply the tool within the learning context. Consider the example of the new CRM training for improved customer service.

Evalution 51

Evalution eLearning Tools Corporate eLearning Simulations 51

Roundtable Learning

JULY 21, 2020

As a learning and development professional, how can you show your management the value of training for your company? Customer Service – from navigating difficult conversations to service with a smile. Customer Satisfaction.

Program 66

Program Sales Metrics Customer Service 66

mLevel

APRIL 18, 2018

The 6 Levels of Adaptive Learning Defined. What is Adaptive Learning? Data and sensors are where AV meets AL (adaptive learning). For Adaptive Learning to move from science fiction to reality, we have to start with the capture and dissemination of a massive amount of learning data. Unfortunately, the industry standard for success usually equates to “course completion” and currently learning and development captures and utilizes very little data.

Analytics 116

Analytics Camera Google Engineering 116

G-Cube

MARCH 20, 2018

The aviation industry has been adopting technological innovations as per the changing learning needs and preferences. It helps improving the scope of using digital content to thrive in today’s modern learning scenario. The demand for efficient airline services along with a robust infrastructure and skilled workforce is dynamically increasing. With advances in technology and learning styles, the delivery of training and development in aviation sector is also changing.

Emergent 76

Emergent Industry Simulations Augmented Reality 76

Unboxed

SEPTEMBER 20, 2019

Simplifying the training experience is pinnacle to both effective learning and knowledge retention. . Gamification is a buzzword these days as one of the most popular learning styles for both learners and educators. Corporate Universities author, Jeanne Meister, notes compelling evidence for incorporating gamification in business today: “interactive learning games can increase long-term retention rates by up to 10 times”. Follow Follow Follow.

Pinnacle 43

Pinnacle Brandon Hall Player Quiz 43

Designing Digitally

APRIL 18, 2017

All types of game-based learning, simulation , and gamification are commonly put under the umbrella of “gamification.” They are more likely to be engaged when they feel that they have ownership over their own learning. It is important to the learning process that a learner is presented with relevant content. What sets them apart from other games is that they have a specific and defined learning objective.

Simulations 67

Simulations Gamification Games Customer Service 67

OpenSesame

JANUARY 6, 2017

For most Americans, the thought of learning evokes memories of never-ending lessons, arduous exams, and the occasional blissful nap in the back of a classroom. Once we receive our elusive diploma, we sprint away from learning and vow never to return. This is a tragedy, because learning is foundational. Actively attempting to learn new things makes us better employees and people; here are three reasons that we should always strive to learn. .

Photography 41

Photography Personal Personalization Microsoft 41

Dashe & Thomson

APRIL 6, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Sound of Silence by Jim on April 7, 2011 in eLearning At what point does narration really add anything to an eLearning module, and at what point is it simply being added because “it’s what’s expected?” The usual rationale given for why eLearning needs both text and audio is that it accommodates multiple learning styles.

Sound 136

Sound Blogging Social Learning Social 136

Ed App

JULY 20, 2020

Did you feel that this training suited your personal learning style? Level 2: So did they learn anything? If there is knowledge to be learned, your test should assess that knowledge via questions and tasks which demonstrate knowledge acquisition.

Evalution 52

Evalution Kirkpatrick Sample ROI 52

Unicorn Training

OCTOBER 30, 2017

There’s a lot going on in the learning and technology space at the moment, every week new technology is launched or new research completed claiming to provide a revolutionary approach to learning, something that will engage your employees like never before and make them retain more information than you could expect. Now we know what it is, how can we ensure we’re delivering the right blend of learning? Have you seen effective results in adopting this style of training

CD-ROM 48

CD-ROM Blended Compliance Training FAQ 48

eLearningMind

NOVEMBER 5, 2020

What is Blended Learning? Blended learning combines the best of two training environments—traditional face-to-face classroom training and high-tech eLearning. Why Blended Learning? Luckily, corporate learning is catching up. Learning Trends and Feedback.

Custom eLearning Development 52

Custom eLearning Development Diversity Training Compliance Training Blended 52