Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

The Learning Dispatch

SEPTEMBER 2, 2020

Based on our experience in developing accessible elearning, here are eight lessons learned to help get you started. For example, if you have a 30-minute training course that 100 customer service agents traditionally had to take in a classroom session, you can now leverage an elearning platform to stagger delivering training.

Convert 52

Convert Lesson Personal Personalization 52

Dashe & Thomson

FEBRUARY 10, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

Social Networks 124

Social Networks Social Social Learning Blended Learning 124

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

Customer Service 40

Customer Service Services Blended Learning Custom 40

Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

Knowledge 52

Knowledge Productivity Product Program 52

learnWorlds

JANUARY 22, 2024

Creative entrepreneurs and business owners have affluent opportunities to sell their unique digital creations and products today. Etsy – one of the most renowned online marketplaces has emerged as a vibrant hub where artists, designers, and creators can showcase their products and connect with a global audience. Why Sell on Etsy?

Digital 59

Digital Productivity Product Policies 59

Fly Plugins

MARCH 26, 2024

It not only helps improve productivity but also ensures compliance, enhances customer satisfaction, and fosters a culture of continuous learning. Retail Industry Effective training is crucial in the retail sector to ensure consistent customer experiences, increase sales, and enhance employee engagement.

LMS 178

LMS Learning Management System Enterprise Compliance Training 178

Paradiso

OCTOBER 24, 2023

Agents often serve as customers’ first point of contact, making their training essential to meet customer expectations. It ensures that agents are well-prepared to deliver the service your customers expect. Effective training for call center agents is a vital investment for any call center.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

Ed App

FEBRUARY 12, 2020

Within the library, authors are free to simply select, personalise, rebrand, and deploy lessons within minutes. . Amongst other top courses that we think you’ll find the most useful, discover new courseware that covers the essentials of call center training titled: Call Center Customer Service. Helping Difficult Customers.

Courseware 52

Courseware Library Lesson microlearning 52

CD2 Learning

JUNE 25, 2021

The demand for support and service has been greater than before, and along with it - the opportunity to differentiate your organization by providing great customer service and support. Creating Online Customer Communities for knowledge sharing to reduce customer phone calls and inquiries.

Lesson 52

Lesson Support Examples Sample 52

LearnDash

FEBRUARY 2, 2021

Are we products of our experiences or our environments? During the twentieth century, four major learning theories emerged, and each has lessons that online educators can learn from to design better courses. Behaviorism: Learning is a product of stimulus and reinforcement. Customer service: Managing stress, practicing responses.

Learning Theory 335

Learning Theory Theory Education Online 335

learnWorlds

JULY 7, 2023

Let’s face it: engaging customers is no easy feat. But here’s the thing: if you want to achieve your business goals and set sail towards success , you can’t settle for customers just skimming through your carefully crafted content. Increased customer satisfaction Engaged customers are more satisfied customers.

Custom 52

Custom Case Study Education Create 52

KnowledgeCity

SEPTEMBER 30, 2022

How Practicing Mindfulness in the Workplace Can Ease Stress and Improve Productivity. The reverse is also true – an Oxford study from 2019 reported that happy workers were 13% more productive for their organizations. . A leader’s stress levels have a direct impact on how productive their employees are.

Productivity 98

Productivity Product Multitasking Diversity Training 98

Xyleme

NOVEMBER 14, 2023

From training employees on customer service and sales techniques to hiring and managing seasonal workers, Black Friday can have a significant impact on the learning and development departments of retail companies. With the surge in customer demand, it becomes crucial for companies to onboard new employees quickly and efficiently.

Skills 52

Skills Xyleme Customer Service Training 52

Xyleme

NOVEMBER 14, 2023

From training employees on customer service and sales techniques to hiring and managing seasonal workers, Black Friday can have a significant impact on the learning and development departments of retail companies. With the surge in customer demand, it becomes crucial for companies to onboard new employees quickly and efficiently.

Skills 52

Skills Xyleme Customer Service Training 52

Edume

FEBRUARY 7, 2022

Our platform is designed for businesses with a remote, deskless workforce that require continuous learning and ongoing skills training of all kinds (Health & Safety, customer service, compliance and onboarding), and immediate access to role-related information. What do existing customers say about eduMe? Daniel L.,

Custom 52

Custom Compliance Training Metrics Lesson 52

Wahoo Learning

MAY 25, 2023

But what is the secret to ensuring your distributors are well-equipped to represent your brand and products? The process of distributor training is educating and empowering your distributors to ensure they have the necessary skills, knowledge and resources to represent your brand and products effectively in the market.

Compliance Training 80

Compliance Training Diversity Training Blended Learning Metrics 80

OpenSesame

AUGUST 3, 2010

It is important for businesses to be able to handle the queries, concerns, and requests of their customers. As the company grows, the need to train your customer support staff becomes even more urgent. Investing in customer service training courses allows your company to establish a competitive edge in the marketplace.

Customer Service 52

Customer Service Services Custom Organization 52

Spark Your Interest

APRIL 11, 2024

Rephrase.ai – Rephrase Studio is a text-to-video generation platform that eliminates the complexity of video production, enabling you to create professional-looking videos with a digital avatar in minutes. Using data and algorithms, it can create learner profiles, segment audiences, and customize learning paths for each.

Benefits 147

Benefits Course Training Train 147

BigTinCan

FEBRUARY 24, 2020

Elevating the customer experience. When it comes to enhancing customer experience in retail , not just any organization has the creativity — as well as the skills, strategy, and tools — to create a unique culture and establish an emotional connection that extends beyond its products. Lessons from Apple.

Custom 52

Custom Apple Sales Association 52

Edume

DECEMBER 12, 2019

Our current lesson format uses short pieces of information delivered in a conversational way. We have always recommended the use of question and answer quizzes in our lesson flow because when used right these are great for retrieval practice. Which basically means helping your team members retain information for longer. at EduMe HQ?

Quiz 52

Quiz Authoring Productivity Product 52

Learning Pool

AUGUST 12, 2022

The Stevie® Awards for Great Employers are an international business awards competition recognizing the world’s best companies to work for, and the HR teams, professionals, achievements, new products, and suppliers that help to create and drive great places to work.

Brandon Hall 88

Brandon Hall Diversity Training eLearning Strategy Suite 88

BrainCert

JULY 24, 2023

For retail companies looking to optimize employee training and development, an effective LMS can offer a range of benefits that can improve employee productivity, knowledge retention, customer service levels, and more. It is crucial for retailers to have their staff up-to-date on product knowledge and customer service skills.

Association Learning Management System 52

Association Learning Management System LMS Association LMS Compliance Training 52

Unboxed

JULY 13, 2020

Customized Corporate Training: What It Is & Why You Need It. Customized corporate training is essential to any company that wants its employees to stand out from the competition. A customized corporate training program can help employees better retain knowledge, improve productivity, and boost your bottom line. .

Corporate eLearning 52

Corporate eLearning Custom Training Train 52

Coassemble

JULY 30, 2019

What is Customer Experience and why is it important? At its core, Customer Experience is the lasting perception that customers have of your organization, as a result of every interaction they have had with your business. Tom could create a quiz to ensure that everything in his lessons had been retained by his team.

Custom 40

Custom Online Training Train 40

Litmos

OCTOBER 11, 2018

If you've ever been to the Apple store, you know that it's kind of an experience: you can buy products there; you can get your devices fixed there; and there are scheduled Today at Apple programs — like a music lab, a photo walk, or kids' programs. . And customers love these programs. Customer training that customers want.

Custom 40

Custom Apple FAQ Training 40

LearnDash

JUNE 25, 2020

If you’re trying to teach customers service skills, for instance, it may not be the right time to include tips on how to upsell products. Your employees might end up learning the wrong lessons and start inappropriately selling to customers who are frustrated and looking for help.

Games 205

Games Effectiveness Tips Design 205

WhatFix

MAY 11, 2023

Different types of employee training methods focus on enhancing different skills for employees to improve their performance and rate of productivity, as well as upskilling and reskilling them to prepare for what the future will require of them. Increased productivity Training acts as a productivity booster for your employees.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

KnowledgeCity

MARCH 30, 2022

From an employer perspective, training produces employees who are more qualified, productive, and engaged. Advanced : Once employees have successfully completed this series of video lessons, they’ll have gained the advanced skills needed to leverage Microsoft Excel 365 for virtually any business or personal objective.

Diversity Training 52

Diversity Training Compliance Training Benefits Authoring Tools 52

IT Training Department Blog

MAY 25, 2023

When we create custom software training , we never overlook ways to also integrate important soft skills that matter to the success of using a system. They can help people become more efficient and productive in their work. Soft skills can live without technical skills but technical skills cannot live without soft skills.

Blended Learning 92

Blended Learning Skills Training Train 92

Edume

DECEMBER 4, 2018

With over 27 million customers in 60+ countries, it’s a truly global enterprise. Greenlight Planet’s sales agents provide a direct link to its customers. They’re responsible for selling its wide range of products, providing excellent customer service, and gaining an in-depth understanding of user needs.

Case Study 40

Case Study Productivity Product Study 40

LearnDash

AUGUST 10, 2021

Reviewers don’t get a lot back from the time and effort they take to leave a write-up—maybe some good feelings if they liked our product, or maybe some dark satisfaction if they’re frustrated and wanted to blow off steam. Seamless integration also with Elementor, I customized my entire site easily. Perfect integration.

Emergent 261

Emergent Hosting Write Blog Quiz 261

Gyrus

DECEMBER 21, 2017

." “It’s a an honor to be recognized again by Talented Learning in providing market driven solutions for our customers,” said Viren Kapadia, President and CEO of Gyrus Systems. “We are always focusing on customer needs, product innovation and services."

Compliance Training 113

Compliance Training Association Learning Management System Compliance LMS 113

Absorb LMS

MAY 31, 2019

Better customer service, sales wins and compliance with health and safety regulations: What do all of these have in common? If employees are slow to open and complete lessons, evaluate your LMS’s usability and the lessons themselves. Productivity. This should result in more immediate boosts to productivity.

Metrics 127

Metrics Track Compliance Training Effectiveness 127

STRIVR

OCTOBER 17, 2023

While customized or self-authored VR learning experiences are the right approach for many enterprise organizations, off-the-shelf VR has its place, too. Off-the-shelf VR vs. custom VR training Self-authored and custom VR training options offer a world of possibility. But not every valuable lesson is so specific to your business.

Compliance Training 52

Compliance Training Metrics Learning Objects Cognitive 52

eLearningMind

JANUARY 13, 2024

These remarkable leaders serve as beacons of insight, offering valuable lessons on how to navigate the complex terrain of leadership with finesse and vision. He created a culture of humor, camaraderie, and respect among employees that translated into exceptional customer service and a loyal customer base.

Leadership 100

Leadership Organization Effectiveness Blended Learning 100