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The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What skills do you need for customer service? Don’t take our word for it.

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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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How to Develop Product Training for Remote Learners

Infopro Learning

Businesses have developed new offerings to meet the evolving needs of customers. Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Many industry-leading organizations have introduced new products and services to better meet customers changing needs.

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The Power of Your Network | Social Learning Blog

Dashe & Thomson

Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet. Outside of work I enjoy several hobbies including camping, travel and photography. Properly d.

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Driving Performance Excellence in BFSI: Focus Areas for L&D Initiatives in 2023

Infopro Learning

The banking, financial services, and insurance (BFSI) industry is critical in the global economy. Important BFSI employee metrics for L&D initiatives Customer satisfaction In BFSI, customer satisfaction is the most critical metric for success.

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How to Create a LinkedIn Quiz

ProProfs

LinkedIn quizzes have created a new wave in the era of social networking. That’s because LinkedIn is the go-to place if you’re looking to hire employees, expand your network, or use it as a marketing tool. Over the years, companies have effectively used LinkedIn for hiring professionals , marketing , and lead generation.

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Conducting an L&D diagnostic at American Residential Services

CLO Magazine

In the home services industry, it is essential to perform regular diagnostics on systems to keep them functioning efficiently and extend their useful life. American Residential Services, one of the nation’s largest HVAC, plumbing and electrical companies, conducted a diagnostic on their own learning and development function.