Litmos

MAY 24, 2018

They handle customer issues with ease and understand how to juggle many tasks at once. They turn an angry customer into a loyal fan. Think about how many skills anyone who serves customers must possess. She might be the right person for the job when delivering hard news to a customer. Superheroes need many skills.

Customer Service 58

Customer Service Services Custom Training 58

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation, training, and work-life balance.

Performance Support 93

Performance Support Support Teams Custom 93

Atlantic Training

MARCH 23, 2014

Related Customer Service Training Courses. Johnny the Bagger: A True Story of Customer Service. Customer Service Training by NHS. It also discusses certain skills of customer service like “eye contact” and “mood assessment” that will assist in providing the best possible service.

Customer Service 40

Customer Service Sexual Harassment Training PowerPoint Services 40

OpenSesame

JULY 24, 2014

It sounds harsh, but it is the unfortunate reality for those working in customer service. The customer is not in fact always right and the responsibility for breaking that news to them, and ensuring they leave happy and are willing to return, falls to you. Try moving to an empty aisle or to a customer service desk.

Customer Service 52

Customer Service Services Custom Solution 52

TechSmith Camtasia

AUGUST 29, 2012

Here at TechSmith we pride ourselves in our Customer Service. Here are the questions that we most commonly hear in Customer Service and where to find the answers… I lost my software key! If you register your software key then we will email you free updates, information on upgrades, and special customer-only offers.

Customer Service 74

Customer Service TechSmith Services Custom 74

Paradiso

OCTOBER 24, 2023

Agents often serve as customers’ first point of contact, making their training essential to meet customer expectations. The good news is that call center training software offers a solution. It ensures that agents are well-prepared to deliver the service your customers expect.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

OpenSesame

JULY 24, 2014

Due to the bad reputation customer service can receive, many people dread having to call their service providers for fears of such a situation, which can have an adverse affect on your company. There are two ways in which this fear of customer service can be harmful to you and your company. It’s All About Tone.

Customer Service 58

Customer Service Services Custom Companies 58

OpenSesame

JULY 24, 2014

Due to the bad reputation customer service can receive, many people dread having to call their service providers for fears of such a situation, which can have an adverse affect on your company. There are two ways in which this fear of customer service can be harmful to you and your company. It’s All About Tone.

Customer Service 52

Customer Service Services Custom Companies 52

Learning Pool

JUNE 6, 2023

We’re delighted to have been named one of Training Industry’s ‘Top Custom Content Development Companies’ for 2023. Recognition as a ‘Top Custom Content Development Company’ is an improvement on our previous position as a ‘Custom Content Development Company to Watch’ which we have held for the previous two years.

Content Developer 79

Content Developer Blended Learning Companies Industry 79

Thinkdom

OCTOBER 16, 2023

, We’re talking about doom scrolling - the act of spending an excessive amount of time reading large quantities of negative news online. In this blog, we’ll explore the dangers of doom scrolling and how custom e-learning solutions can help you counter them. We might also feel guilty or irresponsible if we don’t follow the news.

Custom 52

Custom Solution Help Compliance Training 52

Spark Your Interest

APRIL 11, 2024

Digital assistants, GPS guidance, autonomous vehicles, and generative AI tools (like Open AI’s Chat GPT) are just a few examples of AI in the daily news and our daily lives.” Using data and algorithms, it can create learner profiles, segment audiences, and customize learning paths for each. by providing the text content.

Benefits 147

Benefits Course Training Train 147

Jigsaw Interactive

JUNE 29, 2022

Did you know that the average person spends about 13 hours a year waiting on hold to resolve a customer issue? This is more than just an annoyance and an inconvenience, it’s a big red flag about the overall state of customer service. But first, let’s consider why mediocre service is so common nowadays.

Quality 40

Quality Custom Customer Service Services 40

Learning Pool

MARCH 17, 2022

Learning Pool, a leading global provider of elearning solutions, has partnered with Capita Government Services, providing its award-winning Stream Learning Suite to facilitate the rollout of digital learning to an audience of 4,500 learners. .

Streaming 85

Streaming Suite Virtual Classroom Services 85

LearnDash

OCTOBER 8, 2020

Instead, businesses are turning to online courses to help develop employees—both new and old—as they adjust to changing work conditions. The good news is that the vast majority of training programs can be done online without any loss of quality. In fact, offering these courses online is often an advantage.

Compliance Training 281

Compliance Training Diversity Training Online Training 281

Learning Pool

JUNE 28, 2022

Learning Pool, the global elearning solutions provider, is thrilled to have partnered with Money and Pensions Service to develop a blended learning strategy by delivering the online elements of its money guidance training. . About the Money and Pensions Service? . together legacy services ? MoneyHelper, which ?

Blended Learning 78

Blended Learning Streaming Blended Services 78

Litmos

AUGUST 3, 2018

You train your employees and sell to your customers, right? Well, yes, but you should be training your customers, too. . Case in point: there's a lot of information — typically hidden away in FAQs, User Guides, and Terms of Service — that might better serve your clients (and you) in a learning module. Want loyal customers?

Custom 74

Custom Customer Service Training Train 74

eLearningMind

JANUARY 12, 2023

The modern customer has so many good-quality products to choose from these days. But as a result, attracting and retaining customers is more demanding than ever. “Then, how am I going to engage customers? . “Then, how am I going to engage customers?” What is customer engagement? ” you ask.

Custom 52

Custom Strategy Authoring Tools Training 52

Paradiso Solutions

JULY 11, 2021

Product training is a learning program where all your employees fully understand and improve their skills to communicate with customers about the organization’s products or services. Basically, the main goal of this program is to help the customer with basic problems found in the manual. Why Is Product Knowledge Important?

Productivity 98

Productivity Product Custom Virtual Classroom 98

Learning Pool

DECEMBER 19, 2023

March We celebrated four years of ‘Customer Service Success’ at the Stevie ® Awards for Sales and Customer Service with the Silver award. June Training Industry named us as one of the ‘ Top 20 Custom Content Development Companies ’ for 2023.

Brandon Hall 97

Brandon Hall Customer Service Internationalization Learning Management System 97

Learning Pool

JULY 14, 2022

For its efforts in creating custom e-learning content that has compelling instructional design and gamification, Learning Pool is elated to have secured top 3 on the 2022 list for ‘Top Content Providers for Custom eLearning’ by eLearning Industry. You can view the full list by eLearning Industry here. .

Custom eLearning Development 91

Custom eLearning Development Diversity Training Providers Brandon Hall 91

TalentLMS

APRIL 25, 2018

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want. The Must-Teach Customer Support Skills.

Support 69

Support Teach Custom Skills 69

Learning Pool

DECEMBER 15, 2020

Already, Learning Pool has been instrumental in developing and maintaining The ARC Academy ; an online addiction recovery learning platform offered as part of ARC’s service. The online academy has been instrumental in allowing ARC to deliver its services during the current COVID-19 situation. million learners around the world.

Services 92

Services Performance Support Security Customer Service 92

KnowledgeCity

JUNE 1, 2017

Handling customer complaints is a drag. But there’s good news: more than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you. Say You’re Sorry. Deliver a Solution.

Custom 68

Custom Effectiveness Customer Service Pipes 68

TIER1 Performance

SEPTEMBER 19, 2023

Pro-Active is an established expert in the automotive industry serving Learning & Development, Sales, and Customer Service executives to positively impact the retail customer experience and service retention. Pro-Active will be fully integrated into our team to provide broader services to our collective clients. “At

Performance Support 111

Performance Support Activities Performance Agile 111

KnowledgeCity

JANUARY 16, 2019

Handling customer complaints can be a drag. But there’s good news. More than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you. Say You’re Sorry. Deliver a Solution.

Custom 65

Custom Effectiveness Reputation Customer Service 65

Talented Learning

MARCH 4, 2020

Have you heard the news? An acquisition may mean instant access to a massive new customer base or lucrative distribution channels. But here’s the rub: Although an acquisition may be good for companies and investors on both sides of the deal, it’s rarely a treat for customers of the acquired business.

Saba 98

Saba Cornerstone LMS Custom 98

Learning Pool

JULY 23, 2021

As providers of one of the most feature-rich learning suites on the market, Learning Pool, the leading e-learning solutions provider, is elated to have secured a place on the 2021 list for ‘Top Content Providers for Custom eLearning’ by eLearning Industry. . Customer retention. Customer reviews. Employee turnover.

Custom eLearning Development 98

Custom eLearning Development Compliance Training Providers Custom 98

LearnDash

JULY 13, 2021

Their initial training program not only covers drink preparation, but also introduced new hires to the history of Starbucks, their company values, and details about their production and harvesting methods. Certified individuals are also more likely to recommend the product to their own clients, or even sell licenses as part of their services.

Course 299

Course Mash-up Mashups Reputation 299

Paradiso Solutions

DECEMBER 21, 2023

This training covers various aspects, from understanding the brand’s values and how it operates to excelling in customer service and managing finances. Franchise training is crucial, not just a bonus, for a thriving franchise that upholds company standards and meets customer expectations.

Diversity Training 59

Diversity Training Compliance Training Blended Learning Program 59

learnWorlds

AUGUST 2, 2023

Recent research by Deloitte indicates that client-centric companies are 60% more profitable compared to companies not focused on the customer. A client-centric philosophy manifests in several ways – starting with a deep understanding of customer needs and desires , combined with a proactive rather than reactive approach to those.

Custom 52

Custom Education Business Metrics 52

Learning Pool

AUGUST 13, 2020

This means we are now bringing to market a unique suite of cost-effective learning solutions to serve every customer challenge: from a quick piece of custom learning content through to a modern and sophisticated learning ecosystem. This has enabled us to keep our team intact.

Performance Support 98

Performance Support Custom Brandon Hall Compliance Training 98

TechSmith Camtasia

FEBRUARY 24, 2020

Can you build a successful business without successful customers? But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. Customers feel anxiety when they try a new product or service.

Custom 92

Custom Education Content TechSmith 92

Learning Pool

AUGUST 28, 2020

Customers turn to Scooter’s Coffee for convenient drive-thru locations, high-quality drinks, speed of service and relational customer experience. . Following a review of the market, Learning Pool’s services were also deemed the most cost-effective for Scooter’s Coffee’s needs. million learners around the world.

Content Developer 85

Content Developer Classes Custom Content 85

Learning Pool

AUGUST 25, 2022

Each year, it prepares Top 20 reports on critical sectors of the corporate training marketplace to better inform professionals about the best and most innovative providers of training services and technologies. . About Learning Pool .

LMS 92

LMS Industry Companies Brandon Hall 92

Gyrus

DECEMBER 21, 2017

Talented Learning is a news, research and consulting organization dedicated to the advancement of all aspects of extended enterprise learning technology solutions. “We are always focusing on customer needs, product innovation and services." Gamification is a buzzword you have undoubtedly encountered.

Compliance Training 113

Compliance Training Association Learning Management System Compliance LMS 113

Edume

FEBRUARY 7, 2022

Our platform is designed for businesses with a remote, deskless workforce that require continuous learning and ongoing skills training of all kinds (Health & Safety, customer service, compliance and onboarding), and immediate access to role-related information. What do existing customers say about eduMe?

Custom 52

Custom Compliance Training Metrics Lesson 52

Gyrus

SEPTEMBER 24, 2018

These companies offer platforms that are customized to the learner experience and engage the learner across devices and through innovations like gamification. We’re proud that our dedication to learning management technology and customer service has been recognized by the training industry”. About Gyrus.

Learning Portal 140

Learning Portal Portal LMS Industry 140