Remove Custom Remove Customer Service Remove PDF Remove Productivity

Serious Games for Customer Success

Enable Education

Ever thought of including online games as a part of your customer education materials? However, as many product and services companies are finding, games are not only a useful tool in training internally, but are also an effective way to reach consumers. Generally speaking, treating customers as learners can build a large amount of trust, and can also maximize their usage of your products, and encourage repeat business. Does your customer training need a revamp?

Odessa College Builds Student Success with TechSmith Relay

TechSmith Camtasia

They needed a tool that was easy to use, cost efficient, and one that provided high-quality customer support. OC has a service area of 33,000 square miles, so in order to easily train all faculty, the college records trainings on a variety of topics and saves them for future viewing.

How to Make Onboarding Training Fun & Exciting for New Employees

Lemonade

The point of onboarding training is to quickly get new hires up-to-speed so they become productive faster. Game-based training on the other hand transforms that PDF content into a game, so employees learn as they play.

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5 keys for Section 508 Compliance and Web Accessibility

Web Courseworks

Most private companies still want to make a good-faith effort to deliver courses and products that are as accessible as possible. Accessible PDFs: NASWA and DOL provided accessible versions of downloadable PDF with proper tags and readable text (no scanned text or images).

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GOLD Win for PulseLearning and Western Union at LearnX 2018

PulseLearning

Pulse Learning is delighted to announce that our “Introduction to International Payments” program developed for Western Union Business Solutions has won a Gold award in the Best Product & Knowledge Training Project category at LearnX 2018. Increased number of transactions by product.

Micro-learning Tutorial: how to create micro-learning in under 1 hour

eLearningArt

Sales or product: (New product release/update). What’s the #1 problem you’re running into with selling the [PRODUCT]? What’s your best tip for addressing that with customers? What’s the single best thing you’ve been doing when communicating the [PRODUCT] with customers?

Learning Should Include all Stakeholders

Adobe Captivate

The three-day training was a combination of 90% watching PowerPoint slides and 10% of actual product handling. However, that lead to a quick fifteen-minute update of the new products and little else. 5 Star Customer Service.

“Your call is important to us”

Jay Cross

Dell, Intuit, and Salesforce.com participate in the Consortium for Service Innovation. Advance the state of the art in customer interactions by developing innovative strategies, models and standards. Knowledge is the source of value – the by-product of interaction.

Digital Learning Platforms In, LXP out

eLearning 24-7

If after a few years, nobody can recall your name, or remember your name or even associate your name with the type of product you are, then you need to change your name. Types of content includes media – which is either video, audio, or any type of immersive assets – a course that is interactive, a PDF that has mini video pieces, content that is engaging to the learner – in other words, pro-active not reactive. There is an old story about branding.

LearnDash Program with 10,000+ Users

LearnDash

Micah: Yeah, I love WordPress as well, I started building sites custom and tried some other things and when I made it to WordPress I was just like “Are you kidding?” The design itself creates a culture of better customers and better use of program.

Double Your eLearning Return on Investment

eLearning Architect

Treat eLearning as a business One of the most useful tips I was given as I began implementing my first eLearning solution into a corporate environment was to ‘treat eLearning as a business and treat your learners like customers’. Increase sales of a particular product?

Job Aids – What you should know

Adobe Captivate

For example, a customer service executive dealing with product returns or exchanges on an online portal, could use a video tutorial to understand the steps required to fulfill a return request. Supported formats include: PDF. What is a Job Aid? A Job Aid in the Adobe Captivate Prime LMS is any kind of content, such as a document /excel sheet/ video, that helps a user do their job/ complete a task.

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Businesses reporting advantages of mobile content

Aptara

Consequently, many organizations are creating custom mobile content and apps to improve their business practices and empower workers with advanced tools. In addition to mobile applications, many businesses are creating custom mobile content to make their resources more easily accessible. Productivity, customer service and efficiency also improved for many businesses. Businesses reporting advantages of mobile content.

Businesses reporting advantages of mobile content

Aptara

Consequently, many organizations are creating custom mobile content and apps to improve their business practices and empower workers with advanced tools. In addition to mobile applications, many businesses are creating custom mobile content to make their resources more easily accessible. Productivity, customer service and efficiency also improved for many businesses. Businesses reporting advantages of mobile content.

Early Look – Top 50 Learning Systems 4 2018

eLearning 24-7

You will DL it as a PDF. The second version or update if you will, includes a link to Find an LMS too. The mini report will include some info on who I am (in case you are wondering or someone else is wondering) and my services (for consumers and vendors). Service Rocket.

Developing a mobile content strategy for corporate training

Aptara

Yet some are still settling for PDF documents, PowerPoint slides and static files for training and development. Content production can be tedious and complex; distributors need to make sure that it translates across all devices and that it has a strong architecture.

Top 100 Tools for Learning in 2015

OpenSesame

This product combines the power of Google search with a digital file cabinet. Eliminate the clutter by moving these conversations into an internal, customized news feed with Convo. Zoho Docs — Zoho Docs brings together more than 25 business-focused apps into one product.

Create More Income, Impact, and Influence for Your Online Courses and Personal Brand with Professional Self-Made YouTuber Sean Cannell

LifterLMS

There is a process of commitment, and a customer journey you’ll need to take your customers on. How can a course creator leverage YouTube to attract people and ultimately some of them become customers. I no longer do client work, I have just product.

Web 2.0 Applications in Learning

Tony Karrer

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. I also left out many external audiences, e.g., customers, grantees, partners, members, etc.

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The Building Blocks of a Successful e-Training Program

ICS Learning

Download PDF. For example, your ultimate goal is to increase sales, raise the level of customer service, reduce manufacturing costs due to human error or increase employee moral and their overall wellbeing. You have many important decisions that need to be made ranging from issues related to the use of technology to required facilities to instructional design to software development and media production. Phase 3: Content Production.