Remove Custom Remove Customer Service Remove Photo Remove Productivity

4 Keys to Successful Branding


Sixty-four percent of customers say they choose brands based on shared values. Successful branding incorporates your company’s values into every aspect of your customer-facing copy, service and operations. Study the customers you want to attract.

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Customer training your clients will love


If you've ever been to the Apple store, you know that it's kind of an experience: you can buy products there; you can get your devices fixed there; and there are scheduled Today at Apple programs — like a music lab, a photo walk, or kids' programs. . And customers love these programs.

Wikis for Improving Productivity

Experiencing eLearning

Significant increases in productivity with a wiki. The productivity increases are really what interests me in this webinar. Productivity. Improves customer service b/c people have the right information–you aren’t working on a mortgage and discover halfway through that the rules have changed. It has already paid for itself in increased productivity in less than a year. They customized and saved their own templates. A: They do photos.

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The Transfer of Knowledge: Customization of Content Counts


Facebook shows you the photos that your friends have taken at the restaurant you’re dining at right now. We’ve come to expect customization and personalization from all of our media, and work media is no exception. Use customization as a means of transferring knowledge more effectively. Find out what information your team needs to access regularly by conducting dialogues, surveys, or checking out analytics, and provide customized content to meet their needs.

What's L&D's Role in Supporting the Brand Promise?


Another important promoted issue, particularly in the area of customer experience and success is ‘brand promise’. Here, it’s about an offer to the customer that’s enticing and delivered upon. Can we leverage this to the success of the customer and the organization?

Deck the Halls with Free Holiday Cutout Characters

eLearning Brothers

If that means risking life and limb to get a photo of a cat in a Christmas sweater for your holiday cutout character needs…we’ll do it! Don’t worry—our photo studio hasn’t entirely been taken over by the animal kingdom. Creating a holiday-themed scenario customer service scenario?

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What is Big Data?


People upload millions of photos and videos daily, post millions of tweets, exchange billions of messages & comments and create billions of documents daily. These insights can be used in marketing campaigns and customer services.

Extended Enterprise Learning: Can You Get There From Here?

Talented Learning

Are you an HR or L&D professional trying to figure out how to expand your training programs to customers, channel partners or others outside of your organization’s walls? Do sponsors want to onboard customers faster or more successfully?

DIY Tools to Help Boost Your Business


Let’s examine a handful of the DIY tools available today: Project Management: Trello Trello is a great productivity tool that will keep everyone in your team up to date. Canva can also help you to enhance social media posts with innovative ideas for photos, infographics or other visuals.

eLearning Project Management Tip #10: Contributors and Their Role


Here are some different types of contributors you might want to consider: NOTE: If you work for a multi-national corporation, in addition to local product managers, equally important are national, regional and geographic field managers who can be helpful to bringing a “bigger picture perspective”.

How to Energize Your eLearning with Cutout People Images

eLearning Brothers

Customer Service. eLearning stock photos, cartoons, PowerPoint scenarios and sample sounds) will be available all at once! Guest Blog Post by Mikhail Kokarev from iSpring. In this post, I would like to share with you a joint effort of eLearning Brothers and iSpring.

4 Corporate LMS Flavors: Which Do You Choose?

Talented Learning

Some vendors have full system-integrator type professional service teams, while many others are based on a self-service implementation model. Customer and Prospect LMS – Solutions designed around ecommerce and integration with CRM solutions.

NRF 2018: It’s About the Brand, not the Channel


The Single Customer Experience. While those terms are still used, more retailers now recognize that customers see brands, not channels, and your customer relationship spans all touch points simultaneously. It’s the norm to check a price while in a store, post an Instagram photo of a new outfit from the dressing room, or locate an item in a warehouse store by following a mobile map. But these employees now define a large piece of the customer experience.

Training An Employee- Truths and Fallacies

Your Training Edge

It can be quite expensive to use virtual reality-type games and software training, but it is easier do an online role-play with photos and videos. After that, we evaluated the whole process and smoothened out any discrepancies in our customer service standards”.

8 Game-Changing Social Media Tips to Grow Your Business


With more than 2 billion users worldwide, your target customers are already there. So, do invest time in creating and posting relevant content, product images, and profile photos on social platforms. In order to succeed, you have to convert that traffic into paying customers.

Top Tech-Based Ways to Train a Distributed Workforce

The Learning Dispatch

A good example of a web-based, peer-to-peer video conference product would be Skype (although there are other tools out there). I cannot wait to begin applying them for our customers. Image credit: Good Free Photos.

How to create effective online training courses on a budget

Your Training Edge

Thus, it becomes very crucial for any online training service provider to develop strategies to develop appealing eLearning courses quickly and cost effectively. As an eLearning service provider, you might have a lot of valuable assets which may seem to be obsolete or irrelevant.

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Top Tech-Based Ways to Train a Distributed Workforce

The Learning Dispatch

A good example of a web-based, peer-to-peer video conference product would be Skype (although there are other tools out there). I cannot wait to begin applying them for our customers. Image credit: Good Free Photos.

It’s All About the Brand, ‘Bout the Brand…

Learning Rebels

This is when your customer internally asks: “Why should I buy into this product, concept or idea?” Branding is about communicating to your customer – and do not for one second let your eye leave the prize. The people within your organization are the customer.

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What can you learn from a chatbot?

Joitske Hulsebosch eLearning

I went to the customer service page of to see what I had to do. My question: "I have a defective product which is guaranteed, what should I do" was understood as a warranty question. So he sent me to the page with information about sending a defective product.

Seeing Green: Michigan State, The Rose Bowl and TechSmith

TechSmith Camtasia

Photo credit Fox 17. TechSmith is heavily involved with the career services department at MSU and our employees regularly sit in on panels that discuss recruiting and employee relations. In the spirit of corporate cooperation, an Instagram photo was taken on the Friday before the game.

Learning Should Include all Stakeholders

Adobe Captivate

The three-day training was a combination of 90% watching PowerPoint slides and 10% of actual product handling. However, that lead to a quick fifteen-minute update of the new products and little else. 5 Star Customer Service.

Close the eLearning Completion Gap


Users are only using a fraction of the features of the software products they buy. This is a challenge for software companies because if people do not use more features, the product has less value and it is easier to decide to switch to a new product.

Using Mobile to Capture Informal Learning

Growth Engineering

Take customer service training for example; everybody knows why it’s important to keep the customer satisfied, but some customers can be more difficult than others. Ask for Photos. Ask your learners to take photos of their best displays and post it to your platform.

Instagram Tips for Your Business


Below are several tips on how your business can use Instagram effectively based on the three most common attributes companies wish to convey via social media: Humanity: If your business is customer-service oriented or wants to show a side of humanity, don’t be afraid to use tasteful humor, or post pictures of employees (with their permission of course) to show that your company emphasizes its workers and has a beating heart. Anyone can browse products online at the website.

A Winning Strategy

CLO Magazine

Last year, sales and service representatives from across Hyundai Motor dealerships had the opportunity to participate in a series of competitions to prove they knew more about each car and how to sell it than any of their peers. Photo courtesy of Bridge LT.

Putting People First

CLO Magazine

I got that input that if you try hard, it’s actually more fun,” said Kaplan, who now serves as vice president of training and development for Discover Financial Services in Riverwoods, Illinois. When it comes to learning, Jon Kaplan truly understands the importance of emotional engagement.

Accidental CLO, Intentional Learning

CLO Magazine

Photo by David Lubarsky. A self-proclaimed “accidental CLO,” Jesse Jackson has served in numerous roles at the multinational banking and financial services firm JPMorgan Chase & Co. Photo by David Lubarsky. ” Photo by David Lubarsky.

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What You Can Learn About PR and Social Media from Russia and the Olympics


Because of Twitter and Instagram, photos and stories of the accommodations were online in hours. Here are three things to remember to avoid public relations disasters: Be aware of expectations, then exceed them: Simply put, it is impossible in this day and age to have a bad product or bad customer service and not have it publicized. Media moves so quickly that it is impossible for a company to hide its track record from new or prospective customers.

Top 100 Tools for Learning in 2015


This product combines the power of Google search with a digital file cabinet. Eliminate the clutter by moving these conversations into an internal, customized news feed with Convo. Zoho Docs — Zoho Docs brings together more than 25 business-focused apps into one product.

The Science of Connection

CLO Magazine

Sometime after that, she sent me a letter and a photo of her father.”. This story was told by a Zappos employee and quoted in a June 2017 Forbes article, “Tony Hsieh Reveals the Secret to Zappos’ Customer Service Success in One Word.”

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Stats on Workplace Learning

Marcia Conner

When I lead education at PeopleSoft a gazillion years ago, I shared with the head of all customer-facing services a copy of Training Magazine ‘s annual numbers issue, published each November (now their November/December issue ). More spending on products and services.

Business Rules, Simplified

Marcia Conner

I remember either listening to, or reading from one of Tom Peters’ famous books on Customer Service. ” The customer/prospect analogy at PeopleSoft: “Wow, if they can’t keep the. restrooms clean, how can they possibly develop quality products?”

Are You Qualified to Build E-Learning Courses?

Rapid eLearning

iPad-based performance support like this demo to assist customer service agents (view on the iPad). Sometimes I just need to hang a photo or do some light carpentry. Years ago getting his product to market wouldn’t happen.

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How to Choose the Right Course to Build or Membership Site Topic to Focus on with Ryan Levesque


Ryan’s first venture in online business was a product-based company built around teaching people how to sell orchids. And you started getting into the orchid care information product. So, first product that we ever launched in that business was our book Orchids Made Easy.