Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

Customer Service 160

Customer Service Services Custom microlearning 160

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Ed App

JANUARY 28, 2019

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started.

Customer Service 40

Customer Service Services Custom Tips 40

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

Customer Service 40

Customer Service Services Blended Learning Custom 40

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Time Management.

Customer Service 49

Customer Service Compliance Training Services Custom 49

Epilogue Systems

FEBRUARY 27, 2024

Today’s customer journey unfolds on a digital tapestry, vibrant threads weaving through websites, apps, and social media squares. It’s a labyrinth of possibilities, but navigating it successfully requires a new kind of compass: a digitized customer experience (DCX). Digitizing Customer Experience (DCX): What is DCX?

Digital 52

Digital Custom Customer Service Metrics 52

Learning Pool

FEBRUARY 7, 2022

Customer retention. Customer reviews. Major electrical retailer, AO World is one such customer who has implemented a number of Learning Pool’s off-the-shelf collections to enhance their content offering to employees. Company’s economic growth potential. Company’s social responsibility. Employee turnover.

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Score Leadership Providers Brandon Hall 88

Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 40

Customer Service Compliance Training Services Custom 40

The Performance Improvement Blog

DECEMBER 10, 2013

When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Rather than trying to improve the customer experience, they are trying to improve their scores.

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Custom Games System Customer Service 185

SkyPrep

MAY 18, 2021

Providing your employees with product knowledge training for sales and customer support is detrimental in today’s consumer revolving world. When your employees have access to online training based on all your business’s products and services, they are able to provide a best-in-class customer experience.

Sales 40

Sales Knowledge Productivity Product 40

learnWorlds

JULY 8, 2022

Are you putting enough focus on customer satisfaction in your business? Besides, you already know this – it’s all about the customer. Customer satisfaction should be a top priority of every business because happy customers are more likely to stick around and recommend your business to others.

Custom 52

Custom Metrics Business Score 52

CLO Magazine

OCTOBER 11, 2013

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers. How did the firm turn it around? Did They Like It?

Customer Service 61

Customer Service Services Culture Custom 61

Brilliant Teams

OCTOBER 4, 2023

Interactive and Immersive: Gamification in our Custom eLearning Solutions In the digital age, education and training have evolved significantly, with eLearning becoming an indispensable tool for imparting knowledge and skills. This is where gamification steps in as a transformative approach to custom eLearning solutions.

Custom eLearning Development 98

Custom eLearning Development Gamification Compliance Training Interactive 98

The Performance Improvement Blog

FEBRUARY 26, 2013

In 2009, at a time of declining revenue and store closings, Domino’s changed its product entirely. Doyle became CEO in 2010 and it was up to him to launch the new product. If customers didn’t like the new product, that could have been the end of his career with Domino’s. Help desks and customer surveys are ubiquitous.

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Custom Customer Service Services Survey 182

Paradiso

OCTOBER 24, 2023

Agents often serve as customers’ first point of contact, making their training essential to meet customer expectations. It ensures that agents are well-prepared to deliver the service your customers expect. Effective training for call center agents is a vital investment for any call center.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

Learning Rebels

NOVEMBER 8, 2023

Enhancing Customer Service Skills: A customer service excellence community solves the ongoing challenge of delivering top-tier customer support. This peer-supported learning environment ensures that customer service standards evolve to meet changing customer needs and expectations.

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Community Diversity Training Customer Service Learning 130

Epilogue Systems

MARCH 23, 2023

Customer success (CS) is a component of the SaaS industry that is taking on more and more significance. Yet, customer success in SaaS is still a relatively young area, and entering something you don’t fully understand might be challenging. Customer success in SaaS definition What is customer success?

Custom 52

Custom Metrics Adoption Adopt 52

Appsembler

SEPTEMBER 30, 2021

One of the pain points we hear over and over again from our customers (predominantly software companies) is that their training program isn’t scalable and it provides a plain, non-interactive learning environment that doesn’t work for customers. Involve Your Customers in the Process. Choose a Customer Training Platform.

Custom 52

Custom Program Metrics Develop 52

Talented Learning

JANUARY 22, 2019

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program?

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Custom Education Program Metrics 100

learnWorlds

AUGUST 2, 2023

Recent research by Deloitte indicates that client-centric companies are 60% more profitable compared to companies not focused on the customer. A client-centric philosophy manifests in several ways – starting with a deep understanding of customer needs and desires , combined with a proactive rather than reactive approach to those.

Custom 52

Custom Education Business Metrics 52

Learning Pool

MARCH 30, 2022

Learning Pool has been named a Leader in the Learning Experience Platform category based on receiving a high customer satisfaction score and having a large market presence. Learning Pool has also been named a High Performer in the Learning Management Systems category based on having high customer satisfaction scores.

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Report Social Networks Brandon Hall Case Study 83

Brilliant Teams

SEPTEMBER 29, 2023

Interactive and Immersive Gamification in Custom eLearning Solutions: Transforming Education and Engagement - Introduction In the digital age, education and training have evolved significantly, with eLearning becoming an indispensable tool for imparting knowledge and skills. Custom eLearning Solutions 6.1 Real-World Applications 7.1

Custom eLearning Development 59

Custom eLearning Development Gamification Compliance Training Interactive 59

LearnDash

AUGUST 10, 2021

Reviewers don’t get a lot back from the time and effort they take to leave a write-up—maybe some good feelings if they liked our product, or maybe some dark satisfaction if they’re frustrated and wanted to blow off steam. Seamless integration also with Elementor, I customized my entire site easily. Perfect integration.

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Emergent Hosting Write Blog Quiz 261

Epilogue Systems

FEBRUARY 19, 2024

Example of the Reaction level in practice: Consider a scenario where a company has recently implemented a new customer service training program for its support team. The results showed a significant improvement in participants’ scores, with a notable increase in correct answers and a deeper understanding of key concepts.

Kirkpatrick 40

Kirkpatrick Evalution Metrics Training 40

eFront

JULY 21, 2015

The reason is simple: If you have an eLearning program that includes scenario-based interactions akin to serious games (never mind with the scoring), then this is the tool for you. Consider a training scenario for improved customer service through the use of the latest CRM software installed within the organization infrastructure.

Evalution 40

Evalution Simulations Corporate eLearning eLearning 40

Schoox

MARCH 19, 2024

Businesses often point to assessment scores and completion rates as measures of success for workplace learning, but L&D experts know this doesn’t tell the whole story. It considers whether or not the training results in behavioral changes like faster and more efficient operations, increased production, or improved accuracy.

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Kirkpatrick Business Effectiveness Help 64

TalentLMS

DECEMBER 23, 2020

Among 634 learning management systems, TalentLMS got a 99% score on a user satisfaction score and an overall score of 9.8/10. The ratings were based on features, implementation, customer service, integrations, and mobile support. 2020 Training Magazine Choice Award. Leader in the Corporate LMS category by G2.

Compliance Training 98

Compliance Training LMS Score Learning Management System 98

Learning Pool

MAY 22, 2020

If you were at Learning Technologies 2020 then you’ll have seen that we launched a new product called Waves. Because he has scored 100% and has the job role ‘Zen Master of Customer Service’ we won’t send him the basic customer service training, he will be sent the advanced customer service assessment to take straight away.

Customer Service 98

Customer Service Score Micro-Learning Internet 98

Acorn Labs

FEBRUARY 27, 2024

Let’s say your business’s goals include improving its customer service scores like its Net Promoter Score (NPS). A relevant performance goal for a member of your customer service team might be to increase the number of customer support tickets they solve by 25%, or reduce the response time on tickets by 50%.

Performance Support 52

Performance Support Performance Metrics Management 52

Acorn Labs

FEBRUARY 27, 2024

Let’s say your business’s goals include improving its customer service scores like its Net Promoter Score (NPS). A relevant performance goal for a member of your customer service team might be to increase the number of customer support tickets they solve by 25%, or reduce the response time on tickets by 50%.

Performance Support 52

Performance Support Performance Metrics Management 52

The Training by Nelle Blog | Corporate Training and Consulting

MARCH 15, 2022

Call Center Service Statistics Your call center agents are the first point of contact with the company, and their performance truly drives customer retention. HubSpot Research ) 58% of American consumers will switch companies because of poor customer service. Ideally, any score over 50% is pretty decent for a call center.

Code of Conduct 52

Code of Conduct Score Customer Service Training 52

Hurix Digital

DECEMBER 15, 2023

With 71% of buyers expecting customer services, meeting their unique needs is essential. It allows you to analyze user data, find patterns, and create custom solutions. Leverage AI to Segment Customers B2B e-commerce is a vast and growing field. Enable AI-powered lead scoring models to focus on potential customers.

Personal 40

Personal Personalization Solution Games 40

eLearningMind

FEBRUARY 29, 2024

Imagine you’re working for a company, and you need to train your employees on a new product. When you reduce financial burdens and enrich the learning experience, you pave the way for improved performance, making eLearning a powerhouse of productivity. More customization Every person is unique, right?

Compliance Training 52

Compliance Training Diversity Training eLearning Strategy Benefits 52

TechSmith Camtasia

NOVEMBER 28, 2017

Your target consumer is product aware and browsing your product page and seemingly moments away from clicking “Buy Now”! That is, the product or service that’s going to be the solution they’ve been searching for. That is, the product or service that’s going to be the solution they’ve been searching for.

Productivity 75

Productivity Product Video Case Study 75

ProProfs

MAY 3, 2023

Users can add custom images, interactive videos, and audio files to their quizzes to make learning engaging. Not only this, Quiz Maker supports 100+ customization options for privacy, notifications, language, themes, and more to let you deploy quizzes, your way. TestGorilla TestGorilla can be a good choice for hiring managers.

Alternatives 52

Alternatives Authoring Tools Quiz Diversity Training 52