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Outsourcing Custom E-Learning Development To Maximize ROI

Cognigix

To maintain excellence in customer service and a competitive edge in the current business environment, organizations need to continuously train their workforce. To meet this requirement, the organizations partner with external vendors to provide high-quality, innovative, and customized eLearning solutions.

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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

Conversion percentage: The first step in finding out your store’s conversion percentage is tracking the number of footfalls (customer visits) to the store. If your percentage is low, gather customer feedback to find out where expectations weren’t met and make changes to correct them. Employee Productivity.

Metrics 113
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The 5 Benefits of an Effective Customer Training Program

Appsembler

How much value does a customer training program really add? You might be questioning if it will really make a difference and whether the time and effort spent re-evaluating your customer training program is worth it. Opens New Customer Acquisition Channels. Your customer training program can function in the same way.

Custom 98
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How can we help you? Customer Service at TechSmith

TechSmith Camtasia

Here at TechSmith we pride ourselves in our Customer Service. Here are the questions that we most commonly hear in Customer Service and where to find the answers… I lost my software key! If you register your software key then we will email you free updates, information on upgrades, and special customer-only offers.

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Customer Success in SaaS: Maximizing User Adoption & Achieving Optimal Outcome

Epilogue Systems

Customer success (CS) is a component of the SaaS industry that is taking on more and more significance. Yet, customer success in SaaS is still a relatively young area, and entering something you don’t fully understand might be challenging. Customer success in SaaS definition What is customer success?

Custom 52
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Speeding up Competency with a Business Aligned Onboarding Process for New Employees

Infopro Learning

A recent report by Glassdoor shared that a structured onboarding process can improve productivity by as much as 70% (1). Leadership had changed along with the company’s vision for the customer service centers. They needed to upgrade their employee onboarding process to support this shift.

Business 294
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The importance of training your customers

Litmos

You train your employees and sell to your customers, right? Well, yes, but you should be training your customers, too. . Case in point: there's a lot of information — typically hidden away in FAQs, User Guides, and Terms of Service — that might better serve your clients (and you) in a learning module. Want loyal customers?

Custom 74