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Good vs Great Customer Service

Unboxed

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? Why Does Customer Service Matter?

LMS: External Customer Service

Your Training Edge

A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? All of these questions can help you determine who your external customers are-and how you can employ your LMS to help them. You can use your LMS to link customers directly to your training via notifications.

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9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age. We’ve created this guide to customer service training to help you nail your customer service education. What Is Customer Service Training?

Next-Level CX: Product Knowledge Training Strategies For Customer Service Teams

Dan Keckan

Product Knowledge Training Customer Service Training eLearning eBooks Employee Training Sales EnablementThe clock is ticking and CX scores are slipping.

How Sales and Service Teams Can Drive Customer Retention During a Crisis

TOPYX LMS

As the COVID-19 crisis continues to play out, companies must take necessary steps to retain their customers and preserve their bottom line. Customer Service COVID-19 remote training

8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore?

The Cost of Misinformation in Customer Service

Inkling

Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. 53% of customers who ask a question on Twitter expect a response within one hour, regardless of when they tweeted. Weak customer relationships. They include: More spending per customer. Better customer retention.

How to Build Better Customer Service in Retail

GoConqr

When DougMcMillon became CEO of Wal-Mart in 2014, he faced a serious problem: the retail chain -which has more than 11,000 stores in 27 countries- was seeing a continual drop in sales in stores. “We are moving beyond just selling products to being the brand customers rely on to make their lives simpler and more meaningful as they save money”, explains McMillon. “We’ve The mantra “Customer is King” is a glaring truth.

Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. Whilst a variety of elements go into creating a successful business, customer service is center-stage and every interaction the company has with a customer can affect its bottom line.

In the world of contact centers—customer services rules all

Axonify

Customer service is important to most businesses but when you work for a telecom company?—?it BT Consumer , a division of British Telecommunications Group, which is responsible for consumer fixed-voice and broadband services, was determined to move ahead of a highly competitive pack of telecom competitors by offering a customer service experience that was second to none. As a first step, BT decided to conduct a survey to find out what its customers wanted.

The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020.

8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore?

7 Steps To Develop A Soft Skills Training Course For Sales And Customer Service

Dan Keckan

However, your sales and customer staffers require advanced talents to keep your brand image intact. How do you develop a winning soft skills online training course for your front-end team? Everyone needs soft skills in the workplace to tackle tasks and avoid potential risks.

5 Technologies That Disrupt Customer Service Training?

Dan Keckan

The employees joining customer service and sales teams need thorough training that usually requires a trainer and multiple role plays. Virtual Reality, speech analysis, Artificial Intelligence, chatbots and Big Data could provide the much-needed disruption in customer service and sales training. Educational Technology Customer Training Educational Technology Trends eLearning Trends

Learning Pool Scoop Gold for Exemplar Customer Service at the 2020 Stevie® Awards

Learning Pool

Today, Learning Pool is delighted to announce a Gold win for Customer Service Success in the Sales and Customer Services program at the 2020 Stevie® Awards for “customer centricity to be proud of.”

Customer Experiences that Bridge the gap Between Sales and Growth

Infopro Learning

Providing quality customer experiences is a huge competitive advantage in today’s market. In fact, the quality of service you provide has a direct impact on your organization’s growth and revenue. Retaining customers is also less expensive than acquiring new ones.

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Customer Service Training Software: Why Every Company Needs It

ProProfs

“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. Seventy percent of customers’ buying experiences is influenced by how they feel they are being treated. Delightful customer service is the name of the game.

Customer service success for Learning Pool with double Gold Stevie Awards win

Learning Pool

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. With a 98% customer recommendation rate, Learning Pool’s customer service efforts have been recognized with a Gold award win in the Customer Service Department of the Year – All Other Industries and Customer Service Success – Business Service Industries categories.

8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Your customer service staff deals with any number of challenges every day, ranging from customer complaints to product returns.

8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Your customer service staff deals with any number of challenges every day, ranging from customer complaints to product returns.

What Is Sales Enablement Training? 7 Sales Enablement Plan Essentials

Dan Keckan

How does sales enablement differ from straightforward sales training? What do you need to support the team and foster relevant skills? This article explores the essentials you should incorporate into your sales enablement plan.

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7 Tips To Launch Sales Enablement Training For External Partners

Dan Keckan

This article features 7 tips and tricks to launch a sales enablement training strategy that’s easily accessible and targeted to their needs. Sales Training Customer Service Training Distributed Teams eLearning eBooks Sales Enablement Sales Team

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8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. We often think of customer service employees sitting at a support center fielding calls or tackling returns, exchanges, and general complaints from behind the counter. However, there is a variety of service roles that require remote access to online training materials.

7 Sales Enablement Training Mistakes That Hurt Your Bottom Line

Dan Keckan

Sales enablement training is designed to equip employees with the knowledge they need to give customers the experience they expect. Sales Training Customer Service Training eLearning eBooks Employee Training Sales Enablement Sales Team

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8 Profitable Perks Of Implementing Sales Enablement Training

Dan Keckan

Is sales enablement training worth the resources or is there a more cost-effective way to broaden your profit margin? In this article, I highlight 8 notable reasons to implement a sales enablement plan for your SMB.

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8 JIT Training Sales Enablement Tools That Enhance CX

Dan Keckan

Employees must tackle challenges head-on to provide the best service and meet consumers’ expectations. This article highlights the top 8 JIT training sales enablement tools that enhance CX.

Sales 79

8 Steps To Develop A Winning Sales Enablement Strategy For SMBs

Dan Keckan

SMBs and startups shouldn’t have to forego sales training due to tight budgets. In this article, I highlight 8 cost-effective steps to develop a winning sales enablement strategy with limited resources.

Sales 82

7 Sales Enablement Training Activities For Performance Management Support

Dan Keckan

How can sales enablement training provide your team with Performance Management support to address personal areas for improvement? Sales Training Customer Service Training eLearning eBooks Performance Management Sales Enablement Sales Team

Sales 74

8 Crucial Skills To Enhance In Your Sales Online Training Programs

Dan Keckan

What do product promotion, customer service, and on-the-job collaboration have in common? Strong sales skills that allow employees to build a rapport with clients and become a valued member of the team.

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Can an LMS Improve Onboarding for Sales and Customer Service Reps?

TOPYX LMS

Effective onboarding results in a high-performing sales and customer service team with a low rate of attrition, according to Upwork. 1 But for years, the sales industry has struggled to improve performance and retention. Customer Service Sales Training Employee Onboarding Online LearningOnboarding and even ongoing training was time and labor intensive, not to mention difficult to measure.

6 Simple Tips To Personalize Sales Online Training Programs For External Partners

Dan Keckan

Remote sales teams, vendors, and call center staff require just as much L&D support as your in-house employees. This article features simple tips to personalize extended enterprise sales online training.

The 6 Must-Have LMS Features For Effective Sales Training

Dan Keckan

Learning Management Systems Customer Service Training eLearning eBooks Learning Management System Benefits LMS Features Sales TeamDiscover the 6 must-have Learning Management System (LMS) features to effectively train salespeople.

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Why An LMS Is Critical To Creating Impactful Online Sales Training

Dan Keckan

Given the pace of business today, it’s never been more critical for salespeople to continuously learn in order to stay ahead of customer needs and expectations. Learning Management Systems Customer Service Training eLearning Course Sales eLearning eBooks Sales Team

Sales 93

Benefits Of Speech Analytics For Customer Support Call Centers

Dan Keckan

It offers many benefits, like customer satisfaction, operational efficiency, cost reduction, and more. Sales Strategies Customer Service Training Customer Training Solution Sales Enablement Sales Team

8 Top Sales Online Training Topics To Cover In Your Onboarding Program

Dan Keckan

Are your new hires ready to pitch products and provide the best customer experience? In this article, I share 8 top sales online training topics to cover in your onboarding program. Corporate eLearning Customer Service Training eLearning eBooks Employee Onboarding Sales Team

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5 Tips For Designing A Sales Training Strategy To Boost Your Revenue

Dan Keckan

A good sales training strategy can mean more deals closed and more revenue for your company. Here are 5 tips for designing a sales training program that will boost sales. Training ROI Customer Service Training eLearning eBooks eLearning ROI Employee Training Sales Team

Sales 88

7 Elements That Are Probably Missing From Your Current Sales Online Training Strategy

Dan Keckan

You think you’ve covered all your bases when it comes to prepping your sales staff and building vital skills. But there may be some elements missing from your current sales online training strategy.

Sales 85

7 Profit-Boosting Perks Of Launching A Sales Online Training Course

Dan Keckan

Is a new sales online training course worth the investment? In this article, I highlight 7 profit-boosting perks of launching sales services online training in your organization. Can it really contribute to your bottom line?

Sales 90

6 Super-Charged Sales Online Training Techniques To Widen Your Profit Margin

Dan Keckan

Sales online training should help you widen your profit margin, not force you to spend more than you have to keep employees in-the-know. In this article, I share 6 techniques to help you skyrocket sales on a tight online training budget.

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5 Ways Top L&D Managers Can Benefit From A Corporate Sales Training LMS

Dan Keckan

Training a sales team can be a challenge for L&D managers. Here’s how a corporate sales training LMS can help. Corporate eLearning Corporate Learning And Development Corporate LMS Customer Service Training eLearning eBooks Sales Team

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