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Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” AMS- An Association Management System or AMS is the association membership equivalent to a company’s Customer Relationship Management System (CRM).

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Surprising Benefits And Pitfalls Of Using Artificial Intelligence In Training Courses

Spark Your Interest

Wikipedia defines as Generative AI as “artificial intelligence capable of generating text, images, videos, or other data using generative models, often in response to prompts” and is the most readily applicable AI in training. You can also customize the video to include personal avatars and your voice.

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The $2 Whiteboard Shows Power of Peer-to-Peer Learning | Social.

Dashe & Thomson

Blog, including “Collaborative Learning Lessons from Wikipedia (and Small Insects)” and “The $2 Whiteboard Shows Power of Peer-to-Peer Learning”, while a core curriculum of base training material is essential to spark the learning process [.] This is without a doubt the first time I’ve ever heard anyone say they hate reading. Properly d.

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Online Video: the Perfect Social Learning Tool? | Social Learning Blog

Dashe & Thomson

But why is video so much more effective at accelerating innovation than, say, print – or even eLearning? Because video is, apparently, a perfect manifestation of social learning theory. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d.

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Facebook or Kanye West: Which Pop Icon Has a Future in Enterprise.

Dashe & Thomson

Wikipedia recently reported that there are now over 500 million users on this social networking giant, 175 million people log into Facebook every day and Facebook Mobile exceeded 100 million users early last year. Personally, I enjoy looking at pictures that friends post and that’s the extent of my love for Facebook. And that’s fine.