Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

How to Make a YouTube Video: The Definitive Guide

TechSmith Camtasia

They don’t want to just be told, buy my product. And if you’re a business or entrepreneur, there’s no better place to start than a product demo video or explainer video. Customize your settings. And for a beginner, it can definitely be the most overwhelming.

eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” The post eLearning Glossary: Definitions for the Most Commonly Used Terms appeared first on Knowledge Direct.

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).

Agile Microlearning Explained

transformations lead to new solutions, advanced ideas, and increased productivity and profit. understands basic definitions, then integrate that knowledge. OttoLearn allows the trainer to provide custom. COGNITIVE SCIENCE BEHIND OTTOLEARN v1.1

Empower your company trainings with Custom LMS by Paradiso Solutions

Paradiso

Most learning management systems can offer custom LMS solutions that could include features like changing the logo or the colors of your LMS. You’ll need to decide if including branding elements like a logo, company colors and custom URL is enough. Why you need a Custom LMS solution?

Custom 112

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Linkedin Learning Product Review

eLearning 24-7

Administration back-end – Navigation is good, some of the features such as Best Practices from LinkedIn Learning is illogical (especially since in my test, because only one best practice had anything of use for the administrator (from the product or value add standpoint).

What Is a Product Launch Curriculum?

Bottom-Line Performance

This is an excerpt from Nancy Harkness’ new white paper, Learning Solutions and Your Product Launch: The Secret to Success. Keep in mind that a curriculum is, by definition, a set of learning solutions. Help learners remember key information about the new product.

The Best eLearning Course to Fit Custom Requirements

Hurix Digital

A popular trend is companies hiring skilled professionals to build their own custom eLearning courses and contnet. Let us take a look at what makes custom eLearning courses stand out when compared to their off-the-shelf counterparts. Custom eLearning Courses vs Off-the-shelf Courses.

How happy employees create happy customers

Rustici Software

Last month, I presented to the Nashville Network of Customer Experience Professionals Association (CXPA) and shared how we’ve built a remarkable place to work at Rustici Software and how that leads to providing exceptional service to our customers. Culture Customers Office

Podcast 30: Learning From Customer Conferences – With Tristan Jordan and Tara Pawlak of Community Brands

Talented Learning

Tara and Tristan are joining us fresh on the heels of their annual customer conference, Xperience. Community conferences are a powerful way to build a brand – strengthening relationships while you celebrate customer successes and explore common challenges.

The Link Between BYOD and Increased Productivity

TOPYX LMS

IBM MobileFirst gives an excellent definition of BYOD: “ Bring your own device (BYOD) is an IT policy where employees are allowed or encouraged to use their personal mobile devices—and, increasingly, notebook PCs—to access enterprise data and systems.

Improving Employee Productivity and Business Outcomes with Corporate Training Apps

Kitaboo

These are definitely mind-boggling numbers, aren’t they? Customized corporate training solutions are designed with several nifty features such as video sessions, engaging sound effects, and interactive assessments to make learning simple and interesting for employees.

Elevating customer experience and employees confidence

STRIVR

We try to automate as many things as we can so associates can focus more on serving the customer. We want to be able to give them what they want, when they want it, how they want it, so we can better ensure they serve the customers the way we need them to.

Sales Training: Product Knowledge, Soft Skills, or Both?

Litmos

Their job is to really delve into what their prospects want and need, so they can connect them with a product that solves their problems. They need to know your products and they also need to be well trained in soft skills, or rather, people skills. What is product knowledge?

Sales 52

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. He was tasked with creating and implementing a library of training videos for Avaya products and services. Customer Stories

‘Mobile learning, just for the sake of it, is definitely not a good idea!’ – Some insights on Mobile Learning

G-Cube

There are of course, many technological challenges to be overcome, but mobile learning is definitely a reality today and especially so for the corporate learner. Product training for the sales force is one kind that truly benefits from the ‘Just-In-Time’ training that mobile learning delivers.

Ideas 226

Why We Need To Expand The Definition of Workplace Diversity

eLearningMind

It’s not just about warm fuzzy feelings, either, since diversity can have a direct impact on engagement and productivity, particularly among the millennial set. Diversity training needs to catch up and highlight the benefits of embracing differences, to be sure, but it’s the very definition of diversity that may have the biggest impact. The post Why We Need To Expand The Definition of Workplace Diversity appeared first on eLearning Mind | Custom eLearning Solutions.

Why our Customers Love Customer Success

LearnUpon

Customer success is a relatively new trend in the software industry. But we’ve had a customer success team since Carrie Weitzel, our amazing head of customer success, joined LearnUpon in 2015. Most LMS vendors haven’t invested in customer success.

How to Build Better Customer Service in Retail

GoConqr

“We are moving beyond just selling products to being the brand customers rely on to make their lives simpler and more meaningful as they save money”, explains McMillon. “We’ve The mantra “Customer is King” is a glaring truth. Total Product Knowledge.

Definitions: ABCD Objectives

Kapp Notes

Measures can be expressed as level of productivity, quantity, quality, time, internal or external customer requirements, or other criteria gained from actual or anticipated work practices. Here are two examples: A customer service representative, when receiving an incoming phone order from a customer, will correctly identify the needs of the customer and record the information into the automated order entry system with zero clerical or typographical errors.

Using All the Features: Beating the 80/20 Rule with Customer Training

Litmos

It's an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software they've bought. How many more would you be using if the company that sold you your phone onboarded you with customer training ? Selling your customers on every feature.

The Ultimate Training Methods to Maximize Employee Productivity

TalentLMS

From the restraints of the classroom to the immense expanse of the internet, training methods have definitely adapted to the unique needs of different generations of learners. Role-playing works best for industries or jobs that require a lot of interaction with customers or clients.

Product Sales Training in the Sales Enablement World

CommLab India

What is the place of product sales training in sales enablement? Seeing the definition, we understand Sales Enablement is a comprehensive sales process. In this super set of Sales Enablement, product sales training is a subset. Product Training Prior to SE.

Sales 70

Wanna Build a Better Product? Ask These Questions!

ProProfs

There wouldn’t be much to consider and the sales would definitely drop, and it’d lose a great number of customers. So why would you do the same with your product? So What Should You Do Before Building Your Product? . i.e., your customers.

Quiz 52

Product Review Raptivity

eLearning 24-7

Product: Raptivity. Don’t get me wrong, this is a product that offers some really great features, but it constant pitching within the product to upsell, becomes irritating, so much so, I can easily see someone blasting the product into recycle bin space.

Why our customers love customer success

LearnUpon

Customer success is a relatively new trend in the software industry. Carrie Weitzel, our amazing customer success manager, joined a little over one year ago. In that year, Carrie has built a growing team that’s at the heart of customer experience at LearnUpon.

How to Improve Customer Retention with Training

LearnUpon

All businesses experience losing customers. Customer attrition happens for many reasons. How can you improve customer retention? If your business is focusing on customer retention, we’ll explain in this post how you can find problem points in your customer’s journey.

5 Tips for Improving SaaS Customer Retention Rates

Cloudshare

It’s far easier to retain current customers than to gain new ones – and it’s much more profitable. In fact, acquiring a new customer can cost as much as five times more than keeping an existing customer, and that’s only the beginning. How often does a less trained customer?

How Better Customer Service Training Turns Angry Customers into Brand Ambassadors

eLearningMind

Any customer-facing organization understands that it’s fairly impossible to keep everyone happy, all the time. But second (and most importantly), it’s the ideal opportunity to become the best in customer service and limit irate customers in the future.

Off-the-Shelf Content or Custom-built: Which Is Better For Your e-Learning Endeavour?

G-Cube

If the content like organizational specific courses on products or processes does not exist at all in the public domain, then the only route is custom content creation. For quick and effective e-learning implementation, OTS courses are definitely the best answer.

Ideas for customer services training

Ed App

Here are simple ideas for customer service training that can help you address some of the critical skills and behavioural changes you may be seeking. . This may look straightforward and not worth your time, but consider how many times you have been improperly approached or greeted by customer support staff. Train your customer care staff to deliver a positive and consistent greeting to every client. . View competitor customer service.

6 Takeaways From Over 6000 Hours Of Custom eLearning Development

Adobe Captivate

This recognition coincides with completion of over 6000 hours of custom eLearning development by us and I take this opportunity to reflect on what has worked and what should be our focus areas in the future. Custom eLearning Development: 6 Takeaways From Our Experience.

Product Review – Adobe Captivate Prime LMS

eLearning 24-7

What is worse is that clients/customers who see high course completion actually believe that the learner is truly comprehending the information. That was cool and could definitely speed up the process, but you would have to make sure everything is set to go, before you just zip forward.

5 Steps to Creating a Customer Story Video

TechSmith Camtasia

The best person to sell your product or service is not you. You best generator of new sales is likely an existing customer who has been wowed with a great customer experience and an outstanding product. . They want to hear or read good reviews from existing customers.

Sales Funnels, Product Launches, and Paid Ads for Course Creators with Jennifer Tamborski

LifterLMS

Learn about sales funnels, product launches, and paid ads for course creators with Jennifer Tamborski in this episode of the LMScast podcast hosted by Chris Badgett of LifterLMS. Let’s talk about product launches: First of all, how’s a product launch different from a sales funnel?