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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” AMS- An Association Management System or AMS is the association membership equivalent to a company’s Customer Relationship Management System (CRM).

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Choosing the Right eLearning Content Development Service Provider

Hurix Digital

It is no longer looked at as an alternative or a supplementary tool to support learning objectives but a go-to choice to deliver customized and pointed content modules. Here is all you need to know about choosing one whose services and capabilities align perfectly with your training objectives. . Quality Checker. Project Manager.

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Conversational AI for customer service: a complete guide

Play.ht

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. It’s fascinating to see how these tools are not just changing, but significantly improving the customer experience across various sectors.

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How to Easily Create Powerful Customer Education

Spark Your Interest

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.

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How Service Design Can Help Your Team to Build Accessible and Inclusive Digital Products?

Hurix Digital

In the ever-evolving landscape of digital products, accessibility is not just a checkbox—it’s a fundamental aspect of creating inclusive and user-friendly experiences. As teams strive to build products that cater to diverse user needs, service design emerges as a powerful approach to ensure digital accessibility and inclusivity.

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How to Train Your Employees and Customers About Your Product Through Product Training

Paradiso Solutions

What is Product Knowledge Training? Product training is a learning program where all your employees fully understand and improve their skills to communicate with customers about the organization’s products or services. Why Is Product Knowledge Important?

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5 Types of Product Launch Videos

fewStones

If you have new products on your shelves and are unsure about the best way to promote them, you’ve come to the right solution! In this article, I’ll present some options for promoting your products through videos. Here are 5 types of product launch videos you can choose from: 1. A teaser video is the perfect choice!