PDG

APRIL 15, 2024

Essentially, they know what to do because you’ve trained them. The question is, are they doing it? This is the knowing/doing gap. The knowing/doing gap refers to the disconnect between what we know we should do and what we actually do in practice.

Sales 52

Sales Assessment Performance Metrics 52

PDG

SEPTEMBER 26, 2023

The Knowing/Doing Gap: Tackle the Challenge Like a Boss Before we dive into the nitty-gritty of the Performance Matrix, let’s first talk about a universal challenge known as the Knowing/Doing Gap. As a sales leader, it’s your job to bridge that gap for your team.

Performance Support 52

Performance Support Case Study Performance Attitudes 52

PDG

NOVEMBER 7, 2023

Identifying Knowledge Gaps Work with your team to identify any knowing/doing gaps hindering execution in the upcoming year. These gaps might relate to product knowledge, market trends, elevating HCP engagement, optimizing omnichannel, or improving sales techniques.

Sales 59

Sales Strategy Metrics Behavior 59

Jay Cross

JULY 12, 2011

Barriers that wall off customers from suppliers would come tumbling down. What’s required today is a wholesale shift to a new way of doing things. The knowing/doing gap surrounding the advent of the network era is humongous. building customer relationships. developing new products and services.

Leadership 63

Leadership Social Networks Network Knowing Doing Gap 63

eLearning Learning Posts

JULY 21, 2009

Ultimately it’s line managers that determine the success of learning and development - Clive on Learning , July 14, 2009. Do-It-Yourself Image Mapping - part 1 of 2 - Blogger in Middle-earth , July 17, 2009. eLearning Development: Instructional Design Lessons from a Sales Trainer - Upside Learning Blog , July 11, 2009.

Performance Support 40

Performance Support Support Performance eLearning Strategy 40

Limestone Learning

JUNE 28, 2019

Tuesday, July 2, 2019, 8AM – 9AM PT: Customer Service Training Discussion with Lisa Crockett and Host Kristen Hayden Safdie Join EngageTHEM.org Founder, Lisa Crockett and Host Kristen Hayden Safide, as they discuss customer service training—with a bonus discussion about developing a portfolio.

Free 60

Free Authoring Tools Adobe Captivate Blended Learning 60

Limestone Learning

AUGUST 31, 2018

Open-source learning platforms like Moodle and Totara make it incredibly easy to integrate innovative eLearning tools and strategies—including gamified content, badges, certificates, and best-of-breed content—that enhance the learning experience while providing learners with incentives to continuously develop their skillset.

Free 52

Free Webcast Brandon Hall Compliance Training 52