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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

That’s where my brain goes when I hear “eLearning,” and I have fond memories of it. If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” If you’d like to learn more, check out this article from eLearning Industry.

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The $2 Whiteboard Shows Power of Peer-to-Peer Learning | Social.

Dashe & Thomson

Blog, including “Collaborative Learning Lessons from Wikipedia (and Small Insects)” and “The $2 Whiteboard Shows Power of Peer-to-Peer Learning”, while a core curriculum of base training material is essential to spark the learning process [.] Download the whitepaper » Blog this! Liam McCoy: Thanks for this. Ive been looking for some ammo t.

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Online Video: the Perfect Social Learning Tool? | Social Learning Blog

Dashe & Thomson

But why is video so much more effective at accelerating innovation than, say, print – or even eLearning? Instructional designers would be wise to become versed in basic video production, since its utility and ubiquity as a learning tool will only continue to grow. Download the whitepaper » Blog this! Liam McCoy: Thanks for this.

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Collaborative Learning Lessons from Wikipedia (and Small Insects.

Dashe & Thomson

A remarkable example of this phenomenon can be found in Wikipedia, a completely user-driven Collaborative Knowledge Support System (my own term) that has become not only the most all-encompassing compendium of knowledge in world history, but increasingly the resource of choice for information on current events. Liam McCoy: Thanks for this.

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Facebook or Kanye West: Which Pop Icon Has a Future in Enterprise.

Dashe & Thomson

Wikipedia recently reported that there are now over 500 million users on this social networking giant, 175 million people log into Facebook every day and Facebook Mobile exceeded 100 million users early last year. Personally, I enjoy looking at pictures that friends post and that’s the extent of my love for Facebook. And that’s fine.

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Facebook or Kanye West: Which Pop Icon Has a Future in Enterprise.

Dashe & Thomson

Wikipedia recently reported that there are now over 500 million users on this social networking giant, 175 million people log into Facebook every day and Facebook Mobile exceeded 100 million users early last year. Personally, I enjoy looking at pictures that friends post and that’s the extent of my love for Facebook. And that’s fine.