Interview with an Expert Series: Associate Executive Director, Myke Kudlas

Blue Sky eLearn

Myke Kudlas is the Associate Executive Director of the American Society of Radiologic Technologists and has been a champion of eLearning for over 15 years. I first took an interest in eLearning in 2001, but became more involved in 2003, when I was the Program Director for the Mayo Clinic Jacksonville Radiography Program. Probably the biggest question I hear from our members focuses on customizing the online learning experience.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?

Custom 101

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. This means marketers must focus on understanding how people interact with their brand, their products and their organization, across all touch points.

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).

Free Webinar: How to Price Education Products

Association eLearning

Pricing for education products is all over the map. Celisa Steele and Jeff Cobb, co-founders of Tagoras, and Jack McGrath, president and creative director at Digitec Interactive, will present this session devoted to demystifying pricing.

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself!

What’s Learning’s Role in Customer Satisfaction

Litmos

How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything.

What’s next with the French publishing house Dunod? Interview of Éric Pommat, Digital and Business Development Director

Coorpacademy

At the beginning of 2018, when we started our collaboration with the French publishing house Éditions Dunod, we had the chance to meet Éric Pommat , Digital and Business Development Director of the famous French publishing house to celebrate the beginning of our content partnership ( to read this interview, it’s here ). Do you sometimes feel non-productive at work? In order to advise them and to support them in their communication, custom edition and digital learning projects.

The Link Between BYOD and Increased Productivity

TOPYX LMS

A BYOD policy also makes it easy for employees to access corporate data and online training materials, which can increase productivity. Of all the benefits listed here, increased productivity usually pleases company leaders most.

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions.

Training Video Production, Humanized

Unboxed

Today, as the Director of Content Strategy at Unboxed, I’ve had the honor of being part of a team that’s produced hundreds of microlearning videos for our clients. However, over the years I’ve observed how corporate training video production intimidates most people in the market for it.

Kineo Insights Webinar: The Truth About Open Source – a conversation with Sakai’s Executive Director

Learning Visions

The following are my notes from Part 1 of the webinar: The Truth About Open Source: A conversation with Michael Korcuska, Executive Director of Sakai. Cost (55%) Avoiding vendor lock-in (40%) Ability to customize (70%) License flexibility (35%) Other (20%)? No support/Accountability (58%) Sustainability risk -- how long will that product be there? (37%) Or that you can’t keep running it or that you have to upgrade or customize with this fee.

How to Price Education Products

Association eLearning

In this recorded webinar, Digitec Interactive’s President and Creative Director, Jack McGrath, and association eLearning experts, Jeff Cobb and Celisa Steele from Tagoras come together to share the secret to properly pricing membership education at your association.

The Blended Learning Approach to Customer Training (Free Webinar)

Bottom-Line Performance

What makes customer training effective? And how do you design solutions that help customers not only use your product, but master it? This past June, we shared a case study on customer training in partnership with one of our clients, Roche Diagnostics.

Interview with Misha McPherson, Director of Worldwide Sales Enablement, Marketing Software company

Mindflash

Misha McPherson is director of worldwide sales enablement with a San Francisco-based provider of cloud-based digital marketing software. MM: We help orchestrate marketers across multiple channels and help companies maintain individual relationships with their customers.

DiscoverLink Welcomes Three New Employees to Tackle Higher Customer Demands

discoverlink

Recent efforts to scale implementation capacity due to customer demands has provided the opportunity to grow the DiscoverLink family. Kothari’s is primarily responsible for overseeing, developing, and executing automated test plans for new product and content releases.

Personalizing Customer Support

TechSmith Camtasia

PipelineDeals is a customer relationship management tool designed to help businesses track interactions, sales, and more. As a company that emphasizes customer care, PipelineDeals wanted to be sure they provided their customers with a fantastic level of support. Customer Storie

Product Review: Saba Social

eLearning 24-7

Saba Social is a very solid product, that despite a few hiccups and “huh&# moments, achieves what it sets out to do, provide a user friendly social experience. Would a customer want to share that information with another customer of yours?

Saba 74

How does customizing of learning help to improve competencies?

Origin Learning

What do conglomerates with highly complex product lines do to keep people charged on gaining skills? They came with different understanding and expertise of the range of products.

5 Ways to Increase the Value of Your Customer Base

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base.

Custom 130

Skills Series: A Beginner’s Guide to Product Vision

General Assembly

Every groundbreaking product starts with a clear, strategic vision. It’s not a bolt of lightning, but consistent practice that allows truly visionary leaders to constantly push the boundaries of what products can enable a better world. Want to dive into product management?

DiscoverLink Honors Loyal Customers with 2018 Client Appreciation Awards

discoverlink

At DiscoverLink’s client conference, LinkUp, co-founders John Poulos and Jeff Tenut recognized two of their longstanding clients with Customer Loyalty Awards. Golden Corral: DiscoverLink’s longest client, Golden Corral has been a loyal customer since January 2003.

The Learner, 70:20:10 and Customer Experience

Wonderful Brain

And not to hold you in suspense, I am advocating we begin to think of learners as customers and every aspect of the learning experience as a customer experience. In the customer experience (Cx), world companies look at their service by way of touchpoints.

Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Are people still just people, customers still customers, and social media simply tools we can all add to our ever-growing belt? Your customers deserve to be considered seriously, so does your business.”

Custom 149

eLearning Lesson: Custom Reports Made Easy

Trivantis

For this webinar , John Laws, Director of Learning Management Systems at Trivantis, showed how to access reports from the perspective of a manager, or “reporter” in CourseMill. The post eLearning Lesson: Custom Reports Made Easy appeared first on Trivantis e-Learning.

How To Create A Product Demo Video Strategy That Drives Results

TechSmith Camtasia

Compelling product demo videos are powerful sales tools. They’ll usually take care of almost all the work, from creative concepting to scripting and production. You’ll get a high-quality final product that you can host wherever you like and share with customers.

How to Be More Productive in the Digital Age

General Assembly

Attendees at General Assembly and Evernote’s productivity panel at GA London. Last week, I had the pleasure of discussing productivity in the digital age on a panel hosted in partnership with Evernote and General Assembly at GA’s London campus.

5 Ways to Increase the Value of Your Customer Base | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base.

Custom 130

Webinar: Future of eLearning – The Millennial Apocalypse and Modern Learning Solutions

eLearning Brothers

Custom Solutions Developer Resources eLearning Featured Instructional Design Resources Learning Management System Resources Products/Services Professional Development Resources Webinar

The Changing Face of Life Science Product Launch, Part 3: The Role of the Learning Team

PDG

In this series, PDG’s Ann Stott, a 20+ year veteran of the Life Science industry, shares her perspective on how to become more strategic in product launch planning. In the previous installment , Ann discussed how a Launch Toolkit can drive success in managing a product launch portfolio.

ADDIE vs AGILE: How to set up a fast and effective eLearning production process

LearnUpon

This guest post is by Steve Penfold, Customer Success Director at Elucidat. The best production process isn’t the one that gets course content before an audience as quickly as possible. Here are two proven production models that you should consider when developing eLearning.

ADDIE 75

Meet Tiffany Wood, Snagit Product Manager Extraordinaire

TechSmith Camtasia

Meet Tiffany Wood - She's the new Snagit Product Manager! He's recently been promoted from Snagit Product Manager to our Director of Web and Enterprise Services and he's still wearing the hat of the Jing Product Manager. TW: Right now, I use Snagit to create presentations about Snagit, capture feedback from customers, create mockups to share ideas, and capture receipts from online transactions. Meet Tiffany Wood - She's the new Snagit Product Manager!

Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers.

How to Train Your Customers

CLO Magazine

Offering external customers development options is an inexpensive way to boost company loyalty, reduce dependence on help desks and generate revenue. The learning and development industry has its hands full educating various levels of the workforce, but customers are often an employer’s largest audience. Companies such as Apple, Werner, Drivefleet and Franklin Templeton have established initiatives to train their customers, and they’re not alone.