Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?

Custom 105

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Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. This means marketers must focus on understanding how people interact with their brand, their products and their organization, across all touch points.

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself!

The Better Way to Onboard Customers

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

Talented Learning

EPISODE 34 – TOPIC SUMMARY AND GUEST: As I’ve noted previously , customer training continues to be the hottest segment of the extended enterprise learning landscape. Companies everywhere are looking for guidance to establish or expand their customer training programs.

Linkedin Learning Product Review

eLearning 24-7

Administration back-end – Navigation is good, some of the features such as Best Practices from LinkedIn Learning is illogical (especially since in my test, because only one best practice had anything of use for the administrator (from the product or value add standpoint).

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Free Webinar: How to Price Education Products

Association eLearning

Pricing for education products is all over the map. Celisa Steele and Jeff Cobb, co-founders of Tagoras, and Jack McGrath, president and creative director at Digitec Interactive, will present this session devoted to demystifying pricing.

The Blended Learning Approach to Customer Training (Free Webinar)

Bottom-Line Performance

What makes customer training effective? And how do you design solutions that help customers not only use your product, but master it? This past June, we shared a case study on customer training in partnership with one of our clients, Roche Diagnostics.

What’s Learning’s Role in Customer Satisfaction

Litmos

How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything.

The Link Between BYOD and Increased Productivity

TOPYX LMS

A BYOD policy also makes it easy for employees to access corporate data and online training materials, which can increase productivity. Of all the benefits listed here, increased productivity usually pleases company leaders most.

Training Video Production, Humanized

Unboxed

Today, as the Director of Content Strategy at Unboxed, I’ve had the honor of being part of a team that’s produced hundreds of microlearning videos for our clients. However, over the years I’ve observed how corporate training video production intimidates most people in the market for it.

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions.

What’s next with the French publishing house Dunod? Interview of Éric Pommat, Digital and Business Development Director

Coorpacademy

At the beginning of 2018, when we started our collaboration with the French publishing house Éditions Dunod, we had the chance to meet Éric Pommat , Digital and Business Development Director of the famous French publishing house to celebrate the beginning of our content partnership ( to read this interview, it’s here ). Do you sometimes feel non-productive at work? In order to advise them and to support them in their communication, custom edition and digital learning projects.

Interview with Misha McPherson, Director of Worldwide Sales Enablement, Marketing Software company

Mindflash

Misha McPherson is director of worldwide sales enablement with a San Francisco-based provider of cloud-based digital marketing software. MM: We help orchestrate marketers across multiple channels and help companies maintain individual relationships with their customers.

Global eTraining Named SIIA Business Technology Product CODiE Award Finalist

Global eTraining

Global eTraining Named SIIA Business Technology Product CODiE Award Finalist for Best Corporate / Enterprise Learning Solution The Global eTraining Knowledge Management Platform earns prestigious industry recognition. – William Myers, Director of Operations, Global eTraining.

Personalizing Customer Support

TechSmith Camtasia

PipelineDeals is a customer relationship management tool designed to help businesses track interactions, sales, and more. As a company that emphasizes customer care, PipelineDeals wanted to be sure they provided their customers with a fantastic level of support. Customer Storie

Kineo Insights Webinar: The Truth About Open Source – a conversation with Sakai’s Executive Director

Learning Visions

The following are my notes from Part 1 of the webinar: The Truth About Open Source: A conversation with Michael Korcuska, Executive Director of Sakai. Cost (55%) Avoiding vendor lock-in (40%) Ability to customize (70%) License flexibility (35%) Other (20%)? No support/Accountability (58%) Sustainability risk -- how long will that product be there? (37%) Or that you can’t keep running it or that you have to upgrade or customize with this fee.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Back in 2011, Carl Knerr was the Services Director at Avaya. Customer StoriesAt a glance.

How to Price Education Products

Association eLearning

In this recorded webinar, Digitec Interactive’s President and Creative Director, Jack McGrath, and association eLearning experts, Jeff Cobb and Celisa Steele from Tagoras come together to share the secret to properly pricing membership education at your association.

Product Review: Saba Social

eLearning 24-7

Saba Social is a very solid product, that despite a few hiccups and “huh&# moments, achieves what it sets out to do, provide a user friendly social experience. Would a customer want to share that information with another customer of yours?

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How does customizing of learning help to improve competencies?

Origin Learning

What do conglomerates with highly complex product lines do to keep people charged on gaining skills? They came with different understanding and expertise of the range of products.

Podcast 30: Learning From Customer Conferences – With Tristan Jordan and Tara Pawlak of Community Brands

Talented Learning

EPISODE 30 – TOPIC SUMMARY AND GUESTS: Today I’m thrilled to welcome two executives from Community Brands – EVP and General Manager, Tristan Jordan , and Director of Marketing, Tara Pawlak. It’s a broad scope – more than we expect any individual customer to digest.

3 Ways Former Google CEO Is Reengaging Workers To Be More Productive – Forbes

Coorpacademy

To be discovered in Forbes , 3 ways Jean-Marc Tassetto, co-founder of Coorpacademy, is reengaging workers to be more productive. 3 Ways Former Google CEO Is Reengaging Workers To Be More Productive […] The World Economic Organization recently announced by 2022, 75 million jobs will be destroyed and 133 million will be created as a result of new technologies.

IBM 40

5 Ways to Increase the Value of Your Customer Base

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base.

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Skills Series: A Beginner’s Guide to Product Vision

General Assembly

Every groundbreaking product starts with a clear, strategic vision. It’s not a bolt of lightning, but consistent practice that allows truly visionary leaders to constantly push the boundaries of what products can enable a better world. Want to dive into product management?

The Learner, 70:20:10 and Customer Experience

Wonderful Brain

And not to hold you in suspense, I am advocating we begin to think of learners as customers and every aspect of the learning experience as a customer experience. In the customer experience (Cx), world companies look at their service by way of touchpoints.

DiscoverLink Welcomes Three New Employees to Tackle Higher Customer Demands

discoverlink

Recent efforts to scale implementation capacity due to customer demands has provided the opportunity to grow the DiscoverLink family. Kothari’s is primarily responsible for overseeing, developing, and executing automated test plans for new product and content releases.

Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Are people still just people, customers still customers, and social media simply tools we can all add to our ever-growing belt? Your customers deserve to be considered seriously, so does your business.”

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eLearning Lesson: Custom Reports Made Easy

Trivantis

For this webinar , John Laws, Director of Learning Management Systems at Trivantis, showed how to access reports from the perspective of a manager, or “reporter” in CourseMill. The post eLearning Lesson: Custom Reports Made Easy appeared first on Trivantis e-Learning.

5 Ways to Increase the Value of Your Customer Base | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base.

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Why ‘Workforce Success’ is the new Customer Success

Edume

A brief history of Customer Success By now you are probably familiar with the term ‘Customer Success’. They put two and two together to realise that bringing new customers in couldn’t be where the story ended. The customer has long been acknowledged as an important party.

How To Create A Product Demo Video Strategy That Drives Results

TechSmith Camtasia

Compelling product demo videos are powerful sales tools. They’ll usually take care of almost all the work, from creative concepting to scripting and production. You’ll get a high-quality final product that you can host wherever you like and share with customers.

Webinar: Future of eLearning – The Millennial Apocalypse and Modern Learning Solutions

eLearning Brothers

Custom Solutions Developer Resources eLearning Featured Instructional Design Resources Learning Management System Resources Products/Services Professional Development Resources Webinar