Project Management: Documentation Maintenance

The Logical Blog by IconLogic

  Documentation projects are usually time limited, but the products they create need regular, ongoing attention to work correctly without becoming obsolete. In many organizations, the project team, which has seen the project through to completion, may continue to have responsibility for the final product post delivery. What is the impact of such maintenance projects on planning documentation activities? reconfiguring the whole product for a particular customer.

How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

DFCU Financial employees needed to capture their screens as part of a company-wide push for process documentation. DFCU Financial employees needed to capture their screens as part of a company-wide push for process documentation. So, they began to document procedures with Snagit.

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Tips For Creating Training Documentation For Your Software Rollout

Epilogue Systems

This is why training documentation is so essential. You will find that creating documentation becomes much easier when you can create and edit in-application documentation for your users and have a way to automate the creation of step-by-step guidance.

Tips For Creating Training Documentation For Your Software Rollout

Epilogue Systems

This is why training documentation is so essential. You will find that creating documentation becomes much easier when you can create and edit in-application documentation for your users and have a way to automate the creation of step-by-step guidance.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?

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Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. Product Education. How to Bootstrap Product Education.

5 Trends for Productive Human Resources Management

Your Training Edge

Productivity is a focal point for human resources; they both must model it themselves and encourage employees to do the same. . Here are five trends for productive human resources management. One of these challenges is that the team may not be in one location to share documents.

Storyboard Workbook for Elearning: Documenting the Workflow

NuggetHead

Efficient: achieving maximum productivity with minimum wasted effort or expense. Documenting those processes along the way helps isolate inconsistencies and/or good practices eventually working toward efficient processes that shorten the lifecycle of a project. At a minimum the main storyboard document seems appropriate, but there are more document types we can add and there’s no exact type or number of documents as each project will dictate.

Stunning Free Update to Adobe Captivate 2019 Raises the Bar with Quick Start Projects & Productivity Enhancements

Adobe Captivate

This nifty little productivity enhancement allows you to copy/paste the visual formatting of text and shape elements, INCLUDING all of the states of those objects. If you aren’t a Captivate customer yet, you can download the free trial here. This summer just got a lot hotter!

How Is Digital Transformation Shaping Customer Experience?

Talented Learning

Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Linkedin Learning Product Review

eLearning 24-7

Administration back-end – Navigation is good, some of the features such as Best Practices from LinkedIn Learning is illogical (especially since in my test, because only one best practice had anything of use for the administrator (from the product or value add standpoint).

The Year in Productivity

Vitalyst

And that’s the point: Organizations are becoming increasingly customer- and employee-centric, and it began to show in 2017. Collaboration’s productivity-boosting potential grew in 2017—not just in theory, but also in practice.

The Year in Productivity

Vitalyst

And that’s the point: Organizations are becoming increasingly customer- and employee-centric, and it began to show in 2017. Collaboration’s productivity-boosting potential grew in 2017—not just in theory, but also in practice.

Learning to Face Customers

Litmos

Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. How can you systematically develop and deliver great customer experience skills? Facing customers is complex. What goes into good customer relations?

A Brilliant PowerPoint Tip for Enhanced Custom Graphics

eLearning Brothers

Illustrator files can be exported out and then imported into PowerPoint, giving you the ability to create enhanced custom graphics. OpenOffice is basically a free version of office productivity suite, so it will come as no cost to you.

Microlearning – Bite-sized Custom Content Delivery to Transform Learning Experience

G-Cube

The effective delivery of short chunks of custom content drives overall levels of learner engagement and knowledge retention. The short bursts of custom e-learning content may include short infographics, mini-games, podcasts, video nuggets, animations, and more.

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2019 year in review: Our products

Rustici Software

As we’ve watched the eLearning industry shift, we’ve noticed a few things: our customers’ eLearning programs are growing beyond standards, their eLearning technology stacks are becoming more complex, and they’re expanding their content distribution methods.

Improving Customer Experience With Online Training

Coassemble

What is Customer Experience and why is it important? At its core, Customer Experience is the lasting perception that customers have of your organization, as a result of every interaction they have had with your business. He could also have procedures outlined in word documents.

The importance of training your customers

Litmos

You train your employees and sell to your customers, right? Well, yes, but you should be training your customers, too. . How do customers use your product, for example? The most important reason for training your customers, however, isn't the learning itself.

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

What Goes into a Project Scope Document?

CommLab India

What is an e-learning project scope document? A project scope document is the first thing that is drafted after an e-learning project is initiated. A written approval of the scope document by the client is required before starting the project.

How to Develop Product Knowledge Training for your Business

LearnUpon

Every business wants one thing – happy customers. This happens when you have the perfect combination of a great product and, importantly, a team that has the product knowledge needed to support and satisfy customers. The answer: product knowledge training.

Customer training your clients will love

Litmos

If you've ever been to the Apple store, you know that it's kind of an experience: you can buy products there; you can get your devices fixed there; and there are scheduled Today at Apple programs — like a music lab, a photo walk, or kids' programs. . And customers love these programs.

3 Digital Product Training Strategies to Improve Sales

KnowledgeAnywhere

The modern consumer can find most or all of the information they need to buy a product online. When someone engages a salesperson, it is not usually to discuss high-level product information. 3 Digital Product Training Strategies to Improve Sales.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. He was tasked with creating and implementing a library of training videos for Avaya products and services. Customer Stories

Wikis for Improving Productivity

Experiencing eLearning

Significant increases in productivity with a wiki. The productivity increases are really what interests me in this webinar. Document Repository: Use wiki to hold templates and documents. Used color coding to show current/prior versions of documents. Productivity. Improves customer service b/c people have the right information–you aren’t working on a mortgage and discover halfway through that the rules have changed.

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Created a video to document SLOW RESPONSIVENESS of Captivate 2019 for Mac Version 11.0.1.266 …. LINK TO VIDEO INCLUDED

Adobe Captivate

I am a major fan of all of Adobe’s products and I eventually hope to be certified in some of their products. However, for that reason, I find it important to show them what is going on with this product for their customers. The post Created a video to document SLOW RESPONSIVENESS of Captivate 2019 for Mac Version 11.0.1.266 … LINK TO VIDEO INCLUDED appeared first on eLearning.

Customer Education: The Complete Guide For Your Business

LearnUpon

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. How do you help your customers discover you are the solution for them?

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How to Build the Best User Documentation

TechSmith Camtasia

Chances are if your products are more complex than a roll of paper towels, you create some kind of user documentation to help people learn how to use them. A great user manual or guide can mean the difference between a fantastic customer experience and a terrible one.

Customer Spotlight: How Itential Grew Customer Training Attendance by 2x with Virtual Labs

Appsembler

Launched in 2014, they are experiencing rapid growth with 2017 being a record year for new investments, personnel, and key product developments. More often than not, delivering in-person training to your customers is time intensive, cost intensive and budget intensive.

Serious Games for Customer Success

Enable Education

Ever thought of including online games as a part of your customer education materials? However, as many product and services companies are finding, games are not only a useful tool in training internally, but are also an effective way to reach consumers. Generally speaking, treating customers as learners can build a large amount of trust, and can also maximize their usage of your products, and encourage repeat business. So, why create video games to educate customers?

3 Ways to Kickstart Your Product Launch with Quality Content

Inkling

A new product launch is a very exciting time. Between the live presentation, the social campaigns, and the product demos, to name just a few—there is a lot to coordinate to ensure your launch event goes off without a hitch. But the success of the product ultimately hinges on the effectiveness of the sales team. Therefore, one of the most crucial components to any successful launch is ensuring your sales force is prepared to fire on all cylinders after the product is released.

Podcast 30: Learning From Customer Conferences – With Tristan Jordan and Tara Pawlak of Community Brands

Talented Learning

Tara and Tristan are joining us fresh on the heels of their annual customer conference, Xperience. Community conferences are a powerful way to build a brand – strengthening relationships while you celebrate customer successes and explore common challenges.

7 Best Practices for Effective Custom eLearning Content Development

Obsidian Learning

In this post we’ll let you in on what we’ve discovered to be some best practices in navigating your way through custom eLearning content development. Create a Design Document for your Custom eLearning. The main deliverable of a kickoff meeting is a design document.