Remove Custom Remove Education Remove PDF Remove Productivity

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

Serious Games for Customer Success

Enable Education

Ever thought of including online games as a part of your customer education materials? However, as many product and services companies are finding, games are not only a useful tool in training internally, but are also an effective way to reach consumers. Generally speaking, treating customers as learners can build a large amount of trust, and can also maximize their usage of your products, and encourage repeat business. Does your customer training need a revamp?

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Educating Your Customers the Mobile Way

CommLab India

Unless we’re in touch with our customers, our model of the world can diverge from reality. Customer engagement plays a key role in enhancing the profitability of a company. According to Gallup, B2B organizations with high levels of customer engagement achieve 50% more sales compared to others. These firms also achieve 34% higher profitability and 55% higher share of the customer’s wallet compared to other companies. But, how can corporate customers be engaged?

Digital Rights Management for Education Content Providers

MagicBox

Education sector, in particular, has seen a significant shift from the traditional models of working to digital practices. Customers authorized with customizable ID options, and publishers can make content available for specific windows of time.

Agile Microlearning Explained

transformations lead to new solutions, advanced ideas, and increased productivity and profit. ADAPTIVE TRAINING In the 1960s, when behavior scientists and educators first started. OttoLearn allows the trainer to provide custom. COGNITIVE SCIENCE BEHIND OTTOLEARN v1.1

Top 15 Continuing Education eLearning Platform Components

Academy of Mine

Continuing education (CE) has become increasingly more relevant in today’s professional world as jobs become more competitive and government licensure requirements remain stringent. 5 Platform Customizations . 6 Custom Platform Integrations.

Digital Rights Management for Education Content Providers

MagicBox

Education sector, in particular, has seen a significant shift from the traditional models of working to digital practices. Adobe DRM: Adobe DRM solutions protect EPUB and PDF files from unauthorized viewing and allows readers to manage their digital rights-protected eBooks on the Macintosh and PC platforms, as well as on supported mobile reading devices. Customers authorized with customizable ID options, and publishers can make content available for specific windows of time.

Intellectual Property Protection for Online Courses & Training [Unique Anti-Piracy Features]

learnWorlds

Are you worried that your educational content might get copied, pirated or stolen? In fact, LearnWorlds is the only course platform offering such built-in copyright protection functionality , meaning you don’t have to spend time and money on third-party products to get a similar result. Watermark & Stamping – Include your name, brand, and logo in your content, like a video watermark or a unique stamp on your PDF files. PDF File Downloads. PDF File Copy (e.g.

How to Develop Product Knowledge Training for your Business

LearnUpon

Every business wants one thing – happy customers. This happens when you have the perfect combination of a great product and, importantly, a team that has the product knowledge needed to support and satisfy customers. We’re sure you have the product side down, but for your business, in-depth product knowledge is an essential skill that every customer-facing team member should have. The answer: product knowledge training.

XML Workflow: The New Content Process Publishers Need

Magic EdTech

XML also allows publishers to easily repurpose content for other products such as collections of articles or custom products. A typical XML-first workflow follows this path or similar: authoring in Word; manuscript converted to XML; online editing in XML; XML assembly or typesetting; proofreading in PDF, on paper, or in XML files; XML corrections; XML files published for print, eBooks, websites, apps, and so on.

Make Reading Accessible To All With Our Ebook Conversion Services

Magic EdTech

Magic has a great tool aptly named SmarTouch that allows authors, production engineers and publishing house to easily convert and export their content. . The interactive eBook creator (EPUB3 Converter) enables the customization of eBooks to suit their reading and learning style. . The ultimate goal of technology is to provide information and education to everyone without discrimination. Digital Accessibility E-Book Convesion eBook ePub3 ebook conversion PDF to ebooks

MagicBoxTM is Exhibiting at ISTE 2019

MagicBox

Event : International Society for Technology in Education (ISTE) 2019. Attendees : Ang’john Ferreri , AVP, Product Sales, Hemant Gautam , Senior Consultant for Digital Strategy. Educators are on a continuous quest to find the best tech tools, strategies and current trends to inspire learners to achieve their highest potential. For the past 40 years, the International Society for Technology in Education (ISTE) has worked to help educators in this journey.

Case Study: CE provider moves from fragmented network of software applications to fully integrated AOM eLearning Platform custom built to their needs

Academy of Mine

ABAC is a continuing education and professional development educator who provides live-webinar classes to professionals in a wide variety of disciplines including behavior analysts, social workers, psychologists, counselors, occupational therapists, speech and language pathologists, teachers, nurses and parents. ABAC delivers live continuing education webinar series to working professionals. . . About the Client .

THE BEST LMS SOLUTIONS TO TRAIN YOUR CUSTOMERS IN 2020

Paradiso

Online learning is a very effective tool when you’re offering customer training , because it allows your customers to learn on their own schedules, return to the topics as many times as necessary until they’re fully understood, they can also check quickly on the exact concepts they need to know and they can study at their own speed. Thereby, you ensure your customers gain the knowledge they need to succeed about your products and best practices.

Top 10 Quiz Makers for Teachers and Educators

DigitalChalk eLearning

Export to Word or PDF to print. Class Marker is a secure site for business and education which helps you develop online assessments for users to take using a link sent to them. Create exams, educational games and assessments for online use. Quite a few options for customization and branding. This online quiz maker is not specifically aimed at education and can also be used by employers to create tests for their workers.

Quiz 70

Odessa College Builds Student Success with TechSmith Relay

TechSmith Camtasia

They needed a tool that was easy to use, cost efficient, and one that provided high-quality customer support. If you enjoyed this customer story and would like a hard copy, feel free to download this polished PDF version to take with you. The people at TechSmith Relay stand strongly behind their product and have supported us in every aspect of our adoption. Customer Stories Customer Story Education educational technology odessa college

7 Questions To Ask Before You Hit Record: A Pre-Production Checklist

TechSmith Camtasia

That means having a good pre-production checklist that sets you up for success. Download the free PDF. Download PDF. These questions are an ideal pre-production checklist. Whether it’s instructional, informational, explanatory, or meant to sell a product or service, you likely have in mind some group of people who are interested in what you have to say. Or, if you provide a product or service, now is the time to mention it.

Learnnovators Wins GOLD @ Brandon Hall Excellence Awards

Learnnovators

MPSS (or Mobile Performance Support System) is a mobile app-based performance support solution made up of byte-sized video tutorials and PDF-based Quick Reference Guides. Here’s an overview of how this solution came into existence: Customer Pain Points. MTAB’s customer, though technically qualified, would get stuck at some stage of the commissioning process, and then invariably, an engineer from MTAB ended up traveling to the customer’s location to help them commission the machine.

eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

eLearning -Also referred to as internet-based learning, web-based learning, and online learning is any training or education delivered via computer. For many, their first experience with eLearning was educational computer games delivered via CD Rom. If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” In short, Andragogy is another way to say adult education.

KARL KAPP – CRYSTAL BALLING WITH LEARNNOVATORS (PART 1)

Learnnovators

He received his Doctorate of Education in Instructional Design at the University of Pittsburgh. It comprises stimulating discussions with industry experts and product evangelists on emerging trends in the learning landscape. Educating people about tradeoffs is one common skill that is being taught increasingly with games, and that is at the management and executive levels. These four elements are information-age, and not industrial-age, educational elements.

Using Video in Training: Should You or Shouldn’t You?

The Learning Dispatch

In 2017, video platform company Kaltura issued its fourth annual survey-based report on the state of video in education. Fortunately, high production values seems to have little impact on video watching or learning engagement. High production values might be worth the extra cost. It’s a lot easier to avoid recording audio hiss than it is to clean it up in post-production. You’ve likely taken training with a video component.

Video 43

LEARNNOVATORS PRESENTS SUCCESS STORY AT FOCUSON LEARNING 2016

Learnnovators

It is made up of byte-sized video tutorials and PDF-based Quick Reference Guides, and leverages the power of QR codes to provide support to learners in their moment of need. – A 56% improvement in productivity of the MTAB Service Center. Learnnovators helps clients address skill and performance gaps in their workforce by creating customized learning solutions that are aligned with their business goals. Chennai (India).

LMS Review: Litmos

Talented Learning

An advanced Training Ops product for organizations that run training as a business. Productized integrations, with about 20 third-party applications, including Webex, GotoWebinar, Salesforce, Shopify, Dropbox, ADP and MailChimp. Many features are not available in the free trial — including custom fields, video assessments and ability to set recommended courses. Product: Litmos LMS. Product Type: Learning Management System. Customer learning.

WebEx 53

Breaking Down Language Barriers with Visual Communication

TechSmith Camtasia

Genevieve Hartman is the vice president of educational content at BrightBytes , an educational analytics company. Then, they send the information in a simple, easy-to-read PDF. With the annotations, fewer questions arise and more understanding occurs resulting in productive action. Customer Stories Customer Story educational technology Snagit technology visual communication

Podcast 22: Launching a Learning Portal – With DirectEmployers Association

Talented Learning

EPISODE 22 – TOPIC SUMMARY AND GUESTS: How can membership organizations strengthen their market position and drive additional revenue streams by offering professional education ? So what is the final product? Also, we offer punch lists in PDF format. But our goal is to scale as we grow and expand our product base to accommodate various needs. But selling that same content in bulk through corporate customers or partners can be even more demanding.

How can I start my own e-learning business?

Pinlearn

Because it is not only the business that requires registration but also you should consider getting your courses accredited to the credit educational intuitions. Research your customer’s need and business requirements: You need to evaluate and validate the competition in the market according to your customer’s need. Research the customer’s need, comprehend their pain points and compare the solutions given by your competitors. Branding and positioning of your product.

User Onboarding with an LMS: The Complete Guide

LearnUpon

Winning more customers helps your business grow. All that time, money and resources put into acquisition goes to waste if new users don’t turn into long-term, engaged customers. This educates them on your product/service and leads them to success. User onboarding is all about one key thing – helping your customers reach the “A-ha” moment. Then there is customer training , the topic we’re focusing on today. . Blog Customer Training

Guide 67

eLearning for Client Education

Breakthrough eLearning

These involve creating embedded tutorials that help staff understand how to use both customized and off-the-shelf software applications. Why couldn't these same approaches that are used to support staff training also be used for client (or potential client) education? The link took me to some static web pages and a few downloadable PDF files that were really no different from the printed material they sent me previously in the mail that I threw away.

2016 eLearning Hype Curve Predictions

Web Courseworks

Performance improvement activities have been an officially recognized part of continuing medical education for years. Before that can happen, educators will have to work with technologists to overcome the much-bemoaned lack of interoperability between the various EHRs, some concern about HIPAA, and the immaturity of PI-CME learning technologies. We think this one has a relatively clear path to the Plateau of Productivity. Plateau of Productivity: Blended Learning.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

Private and public organizations, educational and corporate institutions, are all being closely examined to see if they follow the various mandates that require that digital materials be accessible. In a higher education context, elearning is often hosted in a learning management system (LMS).

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

Private and public organizations, educational and corporate institutions, are all being closely examined to see if they follow the various mandates that require that digital materials be accessible. Elearning can include: PDF files that are available to be downloaded and read on a device such as a tablet or computer. In a higher education context, elearning is often hosted in a learning management system (LMS). And some, like Lectora and SoftChalk (PDF, 2.7

2016 eLearning Hype Curve Predictions

Web Courseworks

Performance improvement activities have been an officially recognized part of continuing medical education for years. Before that can happen, educators will have to work with technologists to overcome the much-bemoaned lack of interoperability between the various EHRs, some concern about HIPAA, and the immaturity of PI-CME learning technologies. We think this one has a relatively clear path to the Plateau of Productivity. Plateau of Productivity: Blended Learning.

Getting Handy With Interactive Enterprise Software Training

Your Training Edge

A trainer needs to be able to interact with students and make materials available as quickly as needed, whether it’s a supporting PDF, quiz or survey. Custom Fit. Author: By Michal Frenkel, VP of product, CloudShare. Enterprise software training has changed.

10 free test maker tools

Ed App

While many people dread the word “test,” testing is a critical component of the educational process. . Easy in-app branding and customization. They’ve partnered with UNITAR to support global access to free, high-quality education through the Educate All initiative. Start Improving Customer Service. This program easily integrates with spreadsheets and other Google products, making data collection seamless and straightforward. .

Karl Kapp – Crystal Balling with Learnnovators (Part 1)

Learnnovators

He received his Doctorate of Education in Instructional Design at the University of Pittsburgh. It comprises stimulating discussions with industry experts and product evangelists on emerging trends in the learning landscape. Educating people about tradeoffs is one common skill that is being taught increasingly with games, and that is at the management and executive levels. These four elements are information-age, and not industrial-age, educational elements.

4 Ways Virtual Lab Environments Can Supercharge Your Sales Strategy

Appsembler

Have you ever considered educating your potential customers about your IT software in a virtual lab environment ? LET CUSTOMERS TRY BEFORE THEY BUY. The big value of virtual labs is that they allow customers to try before they buy – education is the new marketing/sales. In today’s age of advanced technology, businesses will rarely buy a product they have no knowledge about. The customer is not able to interact with the product.

5 keys for Section 508 Compliance and Web Accessibility

Web Courseworks

Most private companies still want to make a good-faith effort to deliver courses and products that are as accessible as possible. The 11 online courses we developed and delivered using Articulate Storyline will become the main focus of NASWA-ITSC and DOL’s unemployment compensation education program—which also includes supplementary webinars with experts on unemployment compensation law. Will your course on over-the-phone customer service training be offered to deaf learners?

Web 190