7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

Handling customer complaints can be a drag. More than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you.

Saving/loading custom effects

Adobe Captivate

I am applying 3 animation effects to multiple objects, so naturally the save feature should save me a lot of time. The problem is, when I save a custom effect I can’t find it anywhere. I imagine it has something to do with the directory path I’m using, but I’ve tried saving under both the “effects” folder and the “basic” folder. The post Saving/loading custom effects appeared first on eLearning. Hi everyone.

Captivate 8 Custom Motion Effect Example

Experiencing eLearning

I created a Captivate activity with a custom effect using motion and scaling to animate two cars driving away to the horizon. The movement is saved as a custom effect (drive_away) so I can reuse it, as explained by Lieve Weymeis on her blog. Apply the custom effect.

Custom 259

Custom Effects in Advanced/Shared Actions

Adobe Captivate

Almost 8 years ago I posted this article on my personal blog: Editing Motion Paths and Using Custom Effects. . Since that time Effects have been improved a lot, advanced and shared actions can make life much easier. When do you need a custom effect? Intro.

State of the Front-Line Manager

customer service group, shift managers in your retail. effective manager. IMPACT OF HAVING AN EFFECTIVE. be effective? manager, talent developer, motivator, customer. Habits of Highly Effective Managers.”ii. effective front-line manager, in order of.

Customs Effects Cancelling One Another Out

Adobe Captivate

The problem is that one effect seems to be cancelling out the other. Here is the preview of the action: Note that LefttoRight and RighttoLeft are both “custom” actions because I needed them to move specific distances.

LMS: External Customer Service

Your Training Edge

A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes?

4 Best Practices for Successful Custom eLearning Development

Swift eLearning Services

Do you want to implement custom eLearning in your organization? This blog will provide you the best practices for custom eLearning development that fits your organization’s culture and context! Elearning is really impactful when it sticks! It lets the learners apply the knowledge in the real world environment. But, when does it actually stick?

Moving Away from Traditional Learning: Custom Features Supported by Modern LMS to Deliver Effective Sales Training

G-Cube

Today, enterprises prefer to deploy enterprise Learning Management Systems (LMSs) to impact impactful sales training, boost organizational performance and improve customer satisfaction.

Leveraging Mobility Effectively – Webinar

Upside Learning

If your customers expect your employees to perform anytime and anywhere, mobility is the practical solution for performance support, as well as a lot of other needs like peer and expert knowledge sharing, live coaching and learning on the go. eLearning Development Leveraging Mobility Effectively Mobile Learning MobilityMobility done ‘right’ can achieve incredible results.

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

customers”--that is, our organization’s leadership. programs as “somewhat effective” or better. multimodal campaigns that lead customers. that it simply provides a scalable and cost- effective way to drive outcomes similar.

7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

Handling customer complaints is a drag. But there’s good news: more than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you.

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers.

Custom 101

Organizing Effective E-Learning Programs for Improved Airline Operations & Customer Services

G-Cube

For successful business operations, effective collaboration among airport authority and equipment manufacturers also needs to be managed. With digitization, the aviation industry is leading at the forefronts in transforming their training landscape.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Customer satisfaction scores?

Move Beyond Learning to Applying: A Modern Management Development Program

customers”--that is, our organization’s leadership. programs as “somewhat effective” or better. multimodal campaigns that lead customers. that it simply provides a scalable and cost- effective way to drive outcomes similar.

7 QUESTIONS TO ASK TO CREATE EFFECTIVE E-LEARNING

Learnnovators

The post 7 QUESTIONS TO ASK TO CREATE EFFECTIVE E-LEARNING appeared first on Learnnovators.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

7 Best Practices for Effective Custom eLearning Content Development

Obsidian Learning

In this post we’ll let you in on what we’ve discovered to be some best practices in navigating your way through custom eLearning content development. Create a Design Document for your Custom eLearning. Click here to see a sample custom eLearning design document.

Chalk up a Win-Win with Customer Training

Litmos

The gap between what customers expect and what actually gets delivered is real. 80% of CEOs think they’re delivering a superior experience, but only 8% of customers agree ( Bain & Company ).". Providing training for customers can help to bridge that gap.

The Secret to Getting Learning Results May Not Be What You Think

effective learning. solutions 1 The challenge of developing effective training solutions. 40% 40% 20% To architect effective solutions that achieve. the correct process in order to execute a customer’s. programs are effective at measurably improving performance.

How to Improve Customer Relations

KnowledgeCity

While customer relations are at the core of any business, it’s a responsibility often left to the most inexperienced members of a team. It will make no difference how state-of-the-art your product is, if your customer service is lackluster.

Improve Customer Success Training with Custom Elearning

Learnkit

In the SaaS industry, Customer Success has gone from being another Silicon Valley buzzword, to a weapon of choice for companies looking to increase their customer satisfaction. Here are 3 ways, Custom Elearning can Improve Customer Success Training: 1.

Custom 146

How Training the Customer-Facing Workforce is Different

Enyota Learning

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.

Effective Training Inspires Customer Loyalty

Content Raven

And we know that clients that are educated and engaged are more loyal customers. Customer training is important because loyal customers are highly valuable. customer success Enterprise YouTube elearning learning paths online training

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

Board, “Shifting an effective manager to an effective. So how effective are your managers at leading and. effective training and support. companies to build their own custom solutions”. the Corporate Executive Board, “Shifting an effective manager to.

Customer Connect, Social Media, and Animals!

Origin Learning

It isn’t just man and machines anymore…even an animal can fit in a customer-connect strategy. An effective social media strategy and engagement can result in delightful business outcomes. Time to switch the gear in the sphere of learning !

What’s Learning’s Role in Customer Satisfaction

Litmos

How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything.

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).

Creativity within Constraints: When Cost, Resource Scarcity, or Deadlines Make Effective Elearning Seem Out of Reach

The Learning Dispatch

They don’t have to mean sacrificing creativity, engagement, or effectiveness. An interaction catalog can help you develop effective elearning under constraints. Developing Effective Custom Training While Respecting Resource Limitations. Budget limits. Deadlines.

Agile Microlearning Explained

Personalized training is a powerful and effective approach that assesses an individual’s. organizations—even though it was much more effective than. techniques, deliver an extremely effective adaptive microlearning solution. described by the spacing effect).

9 Tips to Measure the Effectiveness of Your Custom eLearning Content – Enhancing Corporate Training Success

Obsidian Learning

Measuring effectiveness requires action before, during, and after taking a custom eLearning piece. If a vendor is helping you develop your custom eLearning, they should have this information before beginning design. Photo by Anton Sukhinov on Unsplash.

Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be. 3) Network Effect.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

5 Ways to Improve Effectiveness at Work

KnowledgeCity

If the shrinking workweek is any indication, today’s professionals seem to be getting a better handle on how to improve effectiveness, using the adage “work smarter, not harder.” So, what’s the secret to making your work and your time more effective? Define effective.

Learning to Face Customers

Litmos

Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. How can you systematically develop and deliver great customer experience skills? Facing customers is complex. What goes into good customer relations?

Franchise Custom Elearning Development

Learnkit

Franchises, with their diverse populations and geographically spread locations, can greatly benefit from custom elearning solutions. Custom elearning improves the scalability of your training and is effective for operationalizing a playbook to set new franchise partners up for success.