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Customer Competencies, Co-Creation, and Brand Communities

Skilful Minds

Word of mouth communities and networks using social software are increasingly spread over regional, national, and international borders, making them much more important to those who market branded products and services, online and off. empathy empathy with customers engagement Innovation.

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Firewalls and Security in Software as a Service

Tony Karrer

One of the interesting outcomes of my recent course - Collaborative Learning Using Web 2.0 Thus, there is real attraction in being able to sign up for hosted services that provide these tools without Corporate IT being involved. Thus, while we are excited about wikis, blogs, discussion groups, etc., We had no trouble with our PBWiki.

Firewalls 100
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5 User Experience Research Techniques To Borrow For Learning Design

The eLearning Coach

Whereas the focus of UX design is on how customers respond to and interact with a product or service, LX design in the workplace is concerned […]. Both fields are interested in the perceptions, mental models, motivations, needs and behaviors of people.

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The Business Web

Tony Karrer

This is something I've pointed to before: Promise of Web 2.0 and eLearning 2.0 - Comparison to Macros, IDEs, and Visual Basic. Simultaneously, companies like Google and Yahoo have announced their intention to compete against Microsoft Exchange by offering a version of their consumer email services repurposed for business.

Web 100
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Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

Grows - But Creating "eLearning 2.0 Grows - But Creating "eLearning 2.0 10 Predictions for 2011: Trends that Will Reshape the Training Industry Total spending for training services will increase by an estimated 7-9%. The Future is Mobile 3. Open Educational Resources Matures 4. More Multimedia 5.

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Looking Back at 2007

Tony Karrer

I've been doing a lot of work on custom content delivery and even more on the implications of Web 2.0 More complex solutions look like marriage matching (eHarmony), action planning solutions (large retailer), marketing support tools (large financial services). Find Lots of Examples of eLearning 2.0

Wiki 100
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[from gminks] Social Learning Measurement : eLearning Technology

Tony Karrer

eLearning Technology Tony Karrers eLearning Blog on e-Learning Trends eLearning 2.0 eLearning Solutions Enterprise 2.0 A lot of them are for environments that face the customer, but some are for internal. As an example, we might be focusing on Customer Loyalty.