Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?

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Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?

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Webinar: “Yes, And:” An Improviser’s View on Custom eLearning

eLearning Brothers

We had a hilarious and informative webinar this week with Ivan Bigney from our Custom Solutions team. In addition to being a top-notch Custom Solutions Consultant, Ivan is a regular in the local improvisational comedy scene. Custom Solutions.

Custom or Pre-Packaged ELearning?

LearnDash

If you are implementing an elearning program at your organization, you will ultimately be faced with the decision to custom create your courses, or to purchase some pre-packaged solution. These relatively universal topics don’t need to be customized that much, if at all.

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Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

EPISODE 32 – TOPIC SUMMARY AND GUEST: If you’re a fan of Talented Learning, you know I’m obsessed with customer education. Bill is one of the few people in the world who truly has a finger on the pulse of customer education. What led you to customer education, specifically?

Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?

Immersing Learners in Engaging eLearning Assessments

eLearning Brothers

For many workplaces, the educational argument for integrating authentic assessments into their eLearning experiences is powerful. Provides appropriate opportunities for learners to rehearse, practice, consult resources, get feedback on, and refine performances and products.

Show me the problem! From instructional designer to performance consultant

Elucidat

In this guest blog, Jean Marrapodi explores this common issue and challenges instructional designers to start thinking of themselves more as performance consultants. Production is backed up because their turnaround time is just too slow. Elearning Inspiration

People, Process and Product. P3 in eLearning

TalentLMS

Are you looking into enterprise level eLearning solutions? Are you trying to find an eLearning consultant who would help develop learning and knowledge management solutions for your organization? Remember, eLearning is all about people, process and product management.

Training Video Production, Humanized

Unboxed

However, over the years I’ve observed how corporate training video production intimidates most people in the market for it. They have justifiable concerns about production costs, timelines, actors, branding, and quality. Training Video Production: Things to Know Up Front.

CRM-LMS Integration: A Smarter Choice for Customer Education

Talented Learning

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Customer Education: Where’s the Value?

How to launch impactful elearning faster [On-Demand Webinar]

Elucidat

Recently we ran a customer exclusive webinar to present the new update and explore how it can support you during these challenging times. Join Elucidat’s Learning Consultant, Georgina Cooke, and see it in action. Customer training Elearning Product Product Updates Uncategorised

People, Process and Product. P3 in eLearning

TalentLMS

Are you looking into enterprise level eLearning solutions? Are you trying to find an eLearning consultant who would help develop learning and knowledge management solutions for your organization? Take charge of your organization’s learning needs before you appoint an external consultant. The best learning solutions developed for any company are the ones with intimate involvement of trainers and managers with the eLearning consultants. Tips eLearning

Podcast 15: Tying Training to Customer Success – With Barry Kelly of Thought Industries

Talented Learning

EPISODE 15 – TOPIC SUMMARY AND GUEST: I’m excited for today’s discussion because it focuses on one of my favorite topics – customer learning strategies and technologies. Customer training directly influences product adoption and ultimately, customer success.

Custom Learning Experiences: Next Commercial Training Trend?

Talented Learning

Customer-focused organizations everywhere are making “ learning experience ” a top priority and for commercial training companies, and it has become a mission-critical requirement. Want to learn more about Custom Learning Experiences? Trending: Open Source/Custom Models.

Why our Customers Love Customer Success

LearnUpon

Customer success is a relatively new trend in the software industry. But we’ve had a customer success team since Carrie Weitzel, our amazing head of customer success, joined LearnUpon in 2015. Most LMS vendors haven’t invested in customer success.

Customer story: Mentor Graphics

eFront

We recently had the pleasure of speaking with Epignosis eFront customer Mentor Graphics. Located in Oregon, Mentor Graphics Corporation is a world leader in electronic hardware and software design solutions, providing products, consulting services and award-winning support for the world’s most successful electronic, semiconductor and systems companies. ” Read the customer case study here: Mentor Graphics Customer Story from eFrontLearning.

Why our customers love customer success

LearnUpon

Customer success is a relatively new trend in the software industry. Carrie Weitzel, our amazing customer success manager, joined a little over one year ago. In that year, Carrie has built a growing team that’s at the heart of customer experience at LearnUpon.

Are You Overlooking Today’s Hottest Corporate Learning Trend?

Talented Learning

After all, learning practitioners are widely known for saying they want to consult more deeply with business leaders, align with strategic objectives and even earn a seat at the executive table. For example, some of the most dynamic LMS market growth is happening in customer education.

Workplace Learning Professionals Next Job - Management Consultant

Tony Karrer

Well not quite, but it is pretty dang close to the definition of Management Consulting in Wikipedia: Management consulting refers to both the industry of, and the practice of, helping organizations improve their performance, primarily through the analysis of existing business problems and development of plans for improvement. In this world, you can't really distinguish the mandate of Management Consulting from the mandate of: Enterprise 2.0 Browse eLearning Content

5 Ways to Increase the Value of Your Customer Base

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base.

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7 Reasons the Death of the Custom LMS Will Never Happen

KMI Learning

It was that we should drop the ‘custom thing’. Didn’t we know that custom software development, in general, was dead? Custom-developed applications are high cost, slow to get to market and have ROI challenges that don’t hold up to “out-of-the-box” solutions. custom LMS.

Workplace Productivity

Tony Karrer

One of the favorite quotes I used to use during presentations was Drucker - The most important contribution of management in the 21st century will be to increase knowledge-worker productivity. Complexity of Productivity for Knowledge Work Productivity is defined as: the ratio of the quantity and quality of units produced to the labor per unit of time For some knowledge workers, we can reasonably define things this way. eLearning Technology. Browse eLearning Content

What Factors Are Shaping the LMS Market? 2018 Learning Systems FAQ

Talented Learning

As an independent learning systems consultant , I’m often asked to share my opinion about what’s happening in the LMS market. Mobile Apps: Not long ago, custom mobile learning apps seemed like a passing fad, but now they’re making a comeback.

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Cammy Beans Learning Visions: Instructional Designer as Consultant?

Learning Visions

Cammy Beans Learning Visions Musings on eLearning, instructional design and other training stuff. Friday, February 08, 2008 Instructional Designer as Consultant? — Patti Shank , President, Learning Peaks LLC, USA Instructional Designer as Consultant Are we seeing this happen?

Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Are people still just people, customers still customers, and social media simply tools we can all add to our ever-growing belt? Thierry de Baillon , cofounder of Socialearning Consulting, takes this stance in a recent blog post.

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Custom Courses: When to Build Instead of Buy

KnowledgeAnywhere

They have the option to, create their own course, purchase an off-the-shelf course, or pay for a custom course. That’s why it may make sense to look into building a custom course for your online training program. This article will outline: The advantages of building a custom course.

eLearning Predictions 2015

Web Courseworks

The arrival of a new year means we have new eLearning predictions to reveal! Before we unpack all five of our latest industry predictions, I want to take a moment to recap our past eLearning predictions from 2013 and 2014. What all that said, here are our eLearning predictions for 2015.

Do People Need to Learn, or Can They Look It All Up?

Experiencing eLearning

She said she takes all the elearning in their organization, regardless of quality, but doesn’t bother to remember much because she knows she can always look it up later. appeared first on Experiencing eLearning.

Developing Millennials: Why Skimping on Soft Skills Training is Risky

eLearning Brothers

No matter the size of your organization, we at eLearning Brothers are working on exciting new ways to help you close your soft skills training gaps. Tell us about your professional development challenges, and we’ll match you with a learning solution consultant who can help.

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5 Ways to Increase the Value of Your Customer Base | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base.

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Do People Need to Learn, or Can They Look It All Up?

Experiencing eLearning

She said she takes all the elearning in their organization, regardless of quality, but doesn’t bother to remember much because she knows she can always look it up later.

How to Assemble the Perfect eLearning Team

ThinkingKap Solutions

For anyone who has not worked on a significant sized eLearning project, all the moving pieces can make it feel like a Rube Goldberg machine. With this much going on, it shouldn’t be a surprise that there are a lot of roles needed to complete the end product. eLearning Developer.

Is Building eLearning Internally the Right Strategy?

ThinkingKap Solutions

As you’re probably aware, all the cool kids are using eLearning for their training needs these days. While ILT is still viable for certain situations (and will be for the foreseeable future), eLearning has too many benefits to be ignored. How much eLearning will be needed?

You Just Selected a Shiny New LMS. Great! Now What?

Talented Learning

As learning systems consultants , we’ve seen our share of organizations abandon LMS platforms that once seemed like ideal solutions. Even if you haven’t relied on a consultant for LMS selection , it’s critical to put an independent advisor on your side now.