Tony Karrer

SEPTEMBER 29, 2009

Interesting post by Dan Pontefract where he provides definitions of some different "2.0" It's worth taking a look at some of these: Enterprise 2.0 is the use of Web 2.0 concepts in an organization; thus, failure to drive its introduction may result in redundant platforms/processes & confused employees Learning 2.0

Enterprise 2.0 105

Enterprise 2.0 Long Tail LearnTrends Firewalls 105

Skilful Minds

JUNE 24, 2010

Consequently, we now see social media monitoring companies merging with text analytics companies to bundle their service offerings to fine tune their ability to monitor a customer's activity and online influence, tracking that information to the workflows of marketing, sales, customer support, or operations in near real time.

Analytics 69

Analytics Enterprise 2.0 Social Media Enterprise 69

E-Learning Provocateur

SEPTEMBER 3, 2009

But of course, tweet scanning also falls into the Customer Service portfolio. Organisations shouldn’t be scared by this; in fact, it presents you with an opportunity: Why not respond to the customer, remedy their issue and turn their loyalty back around? What an opportunity to win new customers! Active tweeting.

Twitter 198

Twitter Scanning Social Networks Business 198

Skilful Minds

JULY 15, 2009

Customer Experience Enterprise 2.0 Tags: Brands Change Management Collaboration Innovation Social Networks Web 2.0 The fact of the matter, as Todd Defren tells us, is that we need to begin seriously discussing "how Social Media Thinking will impact the greater whole of the company.".

Social Networks 80

Social Networks Enterprise 2.0 Social Social Media 80

Tony Karrer

DECEMBER 14, 2010

I was also struggling for clients who needed very simple learning tracking but with some customizations. Social Learning Tools Should Not be Separate from Enterprise 2.0 For example my search for an LMS Solution for Simple Partner Compliance Training didn’t really arrive at just the right solution. Top eLearning Sites?

Text-to-Speech 200

Text-to-Speech Compliance Training Diversity Training SharePoint 200

Learning Visions

MARCH 30, 2011

Enterprise 2.0 Measure it – employee engagement, customer satisfaction, etc. “The future of the training department” (article by Harold and Jay) L&D people should be focused on removing barriers – helping people work smarter or better. Also changes in management. You have to marinate in this stuff to understand it.”

eLearning Guild 208

eLearning Guild Social Learning Social Metrics 208

Learning Visions

NOVEMBER 11, 2009

Brent in his usual enthusiastic tone welcomes us and runs through the business… Andrew McAfee New book out: Enterprise 2.0: Where we are with enterprise 2.0? Definition: “Enterprise 2.0 Impact Results of a McKinsey study about web 2.0 30 on the list of most influentital list of folks in IT. #1

DevLearn 100

DevLearn Enterprise 2.0 Toolkit Web 100

Jane Hart

SEPTEMBER 21, 2011

Both your customers and your employees have started marching in this burgeoning social media multitude, and you’d better get out of their way—or learn to embrace them.” But another article about the use of social media in corporates, this one from Deb Lavoy, Social Business doesn’t mean what you think it does, neither does Enterprise 2.0,

Social Learning 200

Social Learning Social Resources Social Media 200

E-Learning Provocateur

JULY 6, 2009

What if your customers advertised for you? This approach differs from traditional product flog marketing because it focuses on creating “fans&# , not customers. Tags: conference social networking AMP e-learning enterprise 2.0 It’s up to the corporate sector to either ignore this phenomenon, or harness it.

Social Networks 100

Social Networks Social Network Network Social 100

Jay Cross

JANUARY 11, 2012

Customer Spring, Shareholder Spring, and Worker Spring may break out any day. Customers are fed up with mediocre service. Social business , Enterprise 2.0 , Radical Management , the Connected Company , Living Networks , Management 3.0, .” — Vito Corleone, The Godfather. Everyone’s mad as hell. How bad is it?

Business 68

Business Social Networks Enterprise 2.0 Compliance Training 68

Clark Quinn

MAY 17, 2010

The convener had heard me speak on the performance ecosystem (via Enterprise 2.0, The flow from marketing to engineering has to stop forking as the same content gets re-purposed for documentation, customer training, sales training, and customer service, but instead have a coherent path that populates each systematically.

Performance Support 161

Performance Support Integrate Performance Enterprise 2.0 161

E-Learning Provocateur

JULY 7, 2008

Consider the following possibilities for customers : A virtual island where visitors can come to learn about your products and services. Tags: enterprise 2.0 So what does Second Life offer legally incorporated, government-regulated financial services organisations in terms of e-learning? Second Life e-learning virtual worlds.

Second Life 100

Second Life Linden Virtual World Enterprise 2.0 100

CLO Magazine

NOVEMBER 30, 2012

He knows it’s inevitable that businesses will construct networks that connect everyone in their ecosystems to co-create and deliver services that delight customers and share collective intelligence. You’ve been doing your own research on Enterprise 2.0 You’re a learning leader. and learning networks.

Social Networks 80

Social Networks Social SocialText Social Network 80

Mindflash

JULY 23, 2012

An example would be a video screen capture about how to update a screen on an customer account in your customer relationship management (CRM) system. Provide ability for people to commune around the resources: With enterprise 2.0 Another way to provide resources is to create short, tutorial type videos.

Performance Support 75

Performance Support Support Social Networks Wiki 75

Tony Karrer

MARCH 16, 2009

In this world, you can't really distinguish the mandate of Management Consulting from the mandate of: Enterprise 2.0 redeploying training staff as mentors, coaches, and facilitators who work on improving core business processes, strengthening relationships with customers, and cutting costs.

eLearning Consultant 103

eLearning Consultant Consulting Job Management 103

eLearning Learning Posts

JANUARY 3, 2011

The Org Structure of Enterprise 2.0 - trainingwreck , April 18, 2010. Culture Change or Enterprise 2.0 Lesson I: Making your own Custom Articulate Player | LearnNuggets - LearnNuggets , May 20, 2010. Course Content Authoring Tools – Open Source (Free) - eLearning 24-7 , June 7, 2010. What’s Needed First?

Blended Learning 105

Blended Learning Instructional Design Corporate eLearning eLearning Strategy 105

Jay Cross

APRIL 10, 2010

Another firm claims to have added a “social learning platform layer that enables customers to securely empower their employees to find, create and share knowledge assets and expertise with their colleagues as they leverage an extensive&# online book collection. Read the comments to get the full flavor of the argument.

Confluence 65

Confluence Jive Enterprise 2.0 Xyleme 65

Clive on Learning

DECEMBER 22, 2010

When YouTube really does have to be offline Abstracts and Enterprise 2.0 Selling myself the masterclass The Big Question: how can we leverage open content in workplace learning? review) So what actually is learning content?

Case Study 65

Case Study Big Question iPad Enterprise 2.0 65

Tony Karrer

JULY 12, 2006

Thousands of customers have already started using these applications simply by adding them to their existing salesforce.com implementations. Every market segment, geography, and customer will use these services with all of the rich customization and integration they demand- and much, much more. The Business Web.

Web 100

Web Mash-up Mashups Business 100

eLearning Learning Posts

NOVEMBER 2, 2010

Waiting For SuperExecutive: Why Executives Should Get on the Enterprise 2.0 That stated, the following thoughts entitled “Waiting for Superexecutive” is a call to action for executives to get on the Enterprise 2.0 It opens the doors to thousands of quick customizations. Your Enterprise 2.0 Kaplan (8).

Compliance Training 111

Compliance Training eLearning Strategy Custom eLearning Development Corporate eLearning 111

CLO Magazine

DECEMBER 21, 2010

There’s even a name for this new kind of organization: Enterprise 2.0. Marketing and sales will only take charge of it to the degree it connects them with external customers. Will learning departments take hold of the reins and lead enterprise collaboration to the future? The IT department won’t step up.

Enterprise 2.0 54

Enterprise 2.0 iTunes Collaboration Enterprise 54

Jay Cross

NOVEMBER 15, 2012

It’s inevitable that businesses will construct networks that connect everyone in their ecosystems to co-create and deliver services that delight customers and share collective intelligence. You’ve been doing your own research on “Enterprise 2.0” Social business is the flavor of the day in the C-suites of the Fortune 500.

Social Networks 55

Social Networks Social Social Network SocialText 55

Jay Cross

FEBRUARY 8, 2012

But in the long run, people are eager to express themselves and enterprise collegiality is the path to “knowing what HP knows.” ” Yesterday IBM presented a compelling case for social business excellence at the Enterprise 2.0 Hamel has said that the future model of management looks a lot like web 2.0.

Social Networks 68

Social Networks Network Social Network Wiki 68

Jay Cross

NOVEMBER 15, 2009

Andrew McAfee , Principal Research Scientist , Center for Digital Business – MIT Sloan School of Management and Author, Enterprise 2.0. Today, Enterprise 2.0 Want to see the best in Enterprise 2.0 How different are these KM World talks from the topics we covered at DevLearn ? is more than a buzzword.

KM 38

KM Social Networks Authoring Tools Case Study 38

Jay Cross

NOVEMBER 19, 2009

Next up Deb Schwartz ( Altimeter Group ) and Jerry Michalski ( Sociate ) talked about the challenges and opportunities we confront with enterprise 2.0. Next we brought our customers into the loop. I think it’s like taking notes: you don’t have to re-read the notes to end up with stronger memories.

Internet 38

Internet LearnTrends Web KM 38

E-Learning Provocateur

AUGUST 26, 2012

But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. Consider Martha, the tea lady. Obviously she’s an SME in the dispensation of hot beverages. That’s her job. That’s her job, too. Oh, and she speaks fluent Polish and Russian.

Expertise 175

Expertise iPhone Customer Service Forum 175

Tony Karrer

FEBRUARY 22, 2011

In the Business of Learning , I asked: While training as a publisher of courses and courseware faces an increasingly challenging market, what other things can learning businesses successfully sell to internal or external customers? Rypple gives users the ability to create custom badges and, more importantly, define what they mean.

Predictions 198

Predictions Diversity Training Compliance Training Authoring Tools 198

Jay Cross

JULY 31, 2012

If there is one topic out there in the field of Social Business that has been bugging me for a long while, as perhaps one of my strongest pet peeves ever, way even before we first started using the concepts of Social Business and Enterprise 2.0, that would be the one on Employee Engagement. huge one , actually ! How wrong!!

Google Docs 51

Google Docs Doc Social Networks PKM 51

Tony Karrer

APRIL 15, 2009

eLearning Technology Tony Karrers eLearning Blog on e-Learning Trends eLearning 2.0 eLearning Solutions Enterprise 2.0 A lot of them are for environments that face the customer, but some are for internal. As an example, we might be focusing on Customer Loyalty. Rachel Happe suggested some measurements of ROI.

Blended Learning 105

Blended Learning Social Learning Social Technology 105

Jay Cross

AUGUST 16, 2008

In time, more than half of the hundred largest banks in the US signed on as customers. When he and consultant Lance Dublin became frustrated with customers who had the mechanics of e-leaming but had no clue how to implement it, they wrote Implementing E-Leaming , which is still available on Amazon. I fell in love.

Job 36

Job CD-ROM Enterprise 2.0 Internet 36

eLearning Learning Posts

DECEMBER 1, 2010

How many impactful customer complaints are resolved in training role-plays or simulations?&#. liken Enterprise 2.0 The Fall issue of the Enterprise 2.0. You must customize. Enterprise 2.0 (21). love these vintage visions of the future. DevLearn (74). Xyleme (4). Workshop (57). Leadership (42).

eLearning Strategy 85

eLearning Strategy Simulations Corporate eLearning eLearning Consultant 85

Mark Oehlert

JULY 20, 2007

Ross is the founder of Social Text , "the first wiki company and leading provider of Enterprise 2.0 Weve grown to3,000 customers, 50 people, the leading brand in the space, aninnovative product, solid revenue growth and are targetingprofitability. Today Im invoking themost powerful inflection point I can for Socialtext.

SocialText 32

SocialText Wiki Social Bookmarking Job 32

E-Learning Provocateur

AUGUST 26, 2012

But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. Consider Martha, the tea lady. Obviously she’s an SME in the dispensation of hot beverages. That’s her job. That’s her job, too. Oh, and she speaks fluent Polish and Russian.

Expertise 110

Expertise iPhone Customer Service Forum 110

eLearning Learning Posts

MAY 3, 2010

The Org Structure of Enterprise 2.0 - trainingwreck , April 18, 2010 I’m lucky to be a member of the 2.0 As a member, I have access to a plethora of sharing, information and intellect as it relates to how individuals are driving Enterprise 2.0 Enterprise 2.0 - do the tools really matter?

Google Buzz 85

Google Buzz iPad Blended Learning Google 85

Skilful Minds

MARCH 27, 2013

Pressure from other global players such as suppliers, customers, partners, and competitors who increasingly use English is one. The trade-offs in deciding whether to implement a lingua franca policy are pretty well known.

Global 72

Global Collaboration Teams Player 72

Tony Karrer

MARCH 3, 2008

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. eLearning Trends Enterprise 2.0

Wiki 105

Wiki Web Social Networks Authoring Tools 105

E-Learning Provocateur

MAY 3, 2010

This may mean appointing a Social Media Manager to centralise the authority, engage with the right people (eg Customer Service, Legal, Public Affairs, Marketing), and drive real outcomes. Specifically, someone needs to own it.

Social Media 186

Social Media Media Social Technology 186