Is Enterprise 2.0 a crock?

Jay Cross

Yesterday I attended the Enterprise 2.0 But customized Wave looks like a winner and that’s how I think Wave will be deployed. Next up was a panel session entitled “Is Enterprise 2.0 None of them thought Enterprise 2.0 Bullshit Web 2.0

See the wood for the SMEs

E-Learning Provocateur

But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. knowledge management directory enterprise 2.0

A circular argument

E-Learning Provocateur

Few of us are aware you can “customize&# whom you share your updates with, but selecting individuals one by one is hardly user friendly – especially if you want to update 67 people. social media social networking circles enterprise 2.0

Yammer 180

Want People to Learn? Get Them to Collaborate

Mindflash

Of all the sections in my book on critical skills learning professionals need to know now, “enterprise 2.0 That’s where enterprise 2.0 While there’s a lot of overlap between “social learning” and these enterprise 2.0

See the wood for the SMEs

E-Learning Provocateur

But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. knowledge management directory enterprise 2.0

Social media: It’s not about the technology!

E-Learning Provocateur

As an enterprise, Acme Corporation is “dipping its toes&# into social media. This may mean appointing a Social Media Manager to centralise the authority, engage with the right people (eg Customer Service, Legal, Public Affairs, Marketing), and drive real outcomes.

Foching up social media

E-Learning Provocateur

Help them make the mental leap from what social media is currently being used for (at least in their world) to what it could be used for – particularly in terms of customer service, sales, marketing, public relations, communication, engagement, collaboration and innovation.

Foching up social media

E-Learning Provocateur

Help them make the mental leap from what social media is currently being used for (at least in their world) to what it could be used for – particularly in terms of customer service, sales, marketing, public relations, communication, engagement, collaboration and innovation. social media adaptability enterprise 2.0 Aviation is a good sport, but for the army it is useless. So declared General Ferdinand Foch in 1911, merely 3 years before the outbreak of World War I.

Siloed Social Conversations Impede Shared Experience

Skilful Minds

Change Management Collaboration Experience Design Innovation Social Business Design Social Media Social Networks Uncategorized co-creation community Customer Communities Enterprise 2.0 The Altimeter Group’s report from earlier this year, The Evolution of Social Business: Six Stages of Social Business Transformation, offers the above graphic to exemplify the way social networking develops as the social activities of businesses mature.

What are the Organizational Limits to Analytics in SCRM?

Skilful Minds

Consequently, we now see social media monitoring companies merging with text analytics companies to bundle their service offerings to fine tune their ability to monitor a customer's activity and online influence, tracking that information to the workflows of marketing, sales, customer support, or operations in near real time. Tags: Collaboration Customer Experience Social CRM analytics brand customer dialogue empathy Enterprise 2.0

Gossip, Collaboration, and Performance in Distributed Teams

Skilful Minds

Customer Experience Experience Design social networking Enterprise 2.0 elearning 2.0 Tags: Change Management Collaboration Learning Experience Social Business Design Social CRM Social Media Social Networks e-Learning 2.0 What do you think the typical manager might say if you told them their employees don't gossip and engage one another in non-work related tasks enough?

A refreshing perspective of Web 2.0

E-Learning Provocateur

Today I watched this 6-minute video clip from MyRaganTV , in which Jim Davis, Senior Vice President and Chief Marketing Officer of SAS , talks about that company’s approach to Web 2.0. I think Jim maintains a refreshing perspective of Web 2.0 SAS doesn’t just talk about transparency, integrity and collaboration: they breathe life into these principles through their application and approach to internal blogs, customer blogs and external social media. web 2.0

Web 100

Social Business Design: Insights from HP’s WaterCooler

Skilful Minds

Customer Experience Enterprise 2.0 Tags: Brands Change Management Collaboration Innovation Social Networks Web 2.0 So, here social media sits, between fear and faith. Needless to say, the truth about social media's implications for business design lies somewhere in the middle. The fact of the matter, as Todd Defren tells us, is that we need to begin seriously discussing "how Social Media Thinking will impact the greater whole of the company.".

Empathy and Collaboration in Social Business Design

Skilful Minds

Advocates of Enterprise 2.0 Tags: Brands Change Management Collaboration Customer Experience Enterprise 2.0 To get to the main point quickly, let's do what few people offering thoughts about collaboration actually do. Let's explicitly discuss what it is. First off, collaboration isn't just about people sharing information to achieve common goals. Collaboration is about people working with other people to achieve common goals.

Collaboration, Empathy, and Language in Global Teams

Skilful Minds

Pressure from other global players such as suppliers, customers, partners, and competitors who increasingly use English is one. Change Management Collaboration Enterprise 2.0 Ethnography Experience Design Innovation Social Business Design Social Networks Web 2.0 The trade-offs in deciding whether to implement a lingua franca policy are pretty well known.

Social networking is king

E-Learning Provocateur

They mean millions of people are connected to millions of other people via Web 2.0 What if your customers advertised for you? This approach differs from traditional product flog marketing because it focuses on creating “fans&# , not customers.

How to Stay on Top of Training Demand? Know the Alternatives

Mindflash

Organizations of all sizes are moving so fast, that as soon as we finish learning something new about products, customers, a change in the competitive landscape, or how to use a new software system, something new comes along to replace it. However, there must be a better way, so we reach for alternatives to training, such as knowledge management, performance support, enterprise 2.0, Enterprise 2.0 : Enterprise 2.0 Enterprise 2.0

A whole new world

E-Learning Provocateur

Consider the following possibilities for customers : A virtual island where visitors can come to learn about your products and services. web 2.0 Tags: enterprise 2.0 The corporate sector is exploring a whole new world. Which world? The virtual world.

Social Business Design and Multichannel Team Collaboration

Skilful Minds

Shared experience with co-workers and customers is a key factor in innovative business practices. Brands Change Management Collaboration Experience Design Social Networks Enterprise 2.0 project management social business social capital social software stack Web 2.0Shared experience, not just shared information, is fundamental to the social networks underlying collaboration and innovation.

e-Clippings (Learning As Art): Wanna new job? How about CEO at SocialText?

Mark Oehlert

Ross is the founder of Social Text , "the first wiki company and leading provider of Enterprise 2.0 Weve grown to3,000 customers, 50 people, the leading brand in the space, aninnovative product, solid revenue growth and are targetingprofitability. books futures Web 2.0

Five Must-Have Skills for Learning Professionals: An Update

Mindflash

Each week for the next five weeks, I will write a blog post on each of the five critical skills: business acumen, rapid instructional design, social/informal learning, enterprise 2.0 She was telling me that she needed her people to be competent and able to help customers.

2.0 and Interesting Times

Tony Karrer

Interesting post by Dan Pontefract where he provides definitions of some different "2.0" It's worth taking a look at some of these: Enterprise 2.0 Definition (via Andrew McAfee ): the use of emergent social software platforms within companies, or between companies and their partners or customers HR & Org Implication: Enterprise 2.0 is the use of Web 2.0 When I described eLearning 2.0

Harvard ManageMentor: Some thoughts in response.

ID Reflections

In working with our customers, we discovered that they were trying to address a number of learning requirements, most notably formal learning, informal learning and performance support. What Enterprise 2.0

Giving up control

Jay Cross's Informal Learning

Many organizations appear scared to death of Enterprise 2.0. They’re worried, in short, about what will happen when they actually do empower their employees with the digital toolkit of Enterprise 2.0.

Seven Things I Learned This Year

Tony Karrer

I was also struggling for clients who needed very simple learning tracking but with some customizations. What I wrote more about in 2010 than past years: Text-to-Speech (8) OCW (3) SharePoint (8) eLearning Strategy (16) eLearning Tools (34) Corporate eLearning (18) Knowledge Worker (8) Authoring Tools (8) Voice (15) Knowledge Work (4) Captivate (11) Adobe Captivate (6) Enterprise 2.0 (6) Social Learning Tools Should Not be Separate from Enterprise 2.0

No more business as usual

Jay Cross

Customer Spring, Shareholder Spring, and Worker Spring may break out any day. Customers are fed up with mediocre service. Social business , Enterprise 2.0 , Radical Management , the Connected Company , Living Networks , Management 3.0,

Working Smarter in Social Business

Jay Cross

Social media has taken hold in customer relations, marketing communications, limited social networking, and niche silos. The corporate learning function is only now sticking its toe in the enterprise 2.0

Key social learning resources: part 3

Jane Hart

Both your customers and your employees have started marching in this burgeoning social media multitude, and you’d better get out of their way—or learn to embrace them.” But another article about the use of social media in corporates, this one from Deb Lavoy, Social Business doesn’t mean what you think it does, neither does Enterprise 2.0, Finally, this week, a link to one of the winners of the Harvard Business Review Management 2.0

DevLearn ‘09 Keynote: Andrew McAfee #dl09

Learning Visions

Brent in his usual enthusiastic tone welcomes us and runs through the business… Andrew McAfee New book out: Enterprise 2.0: Where we are with enterprise 2.0? Definition: “Enterprise 2.0 But in Web 2.0, With the enterprise, within the firewall, anonymity isn’t there. Benefits of 2.0 The benefit of 2.0 Blogs and other web 2.0 Impact Results of a McKinsey study about web 2.0 Tags: web 2.0 Wednesday morning.

Exploring Social Learning and Smarter Working (eLearning Guild Webinar) #inttime

Learning Visions

Enterprise 2.0 Measure it – employee engagement, customer satisfaction, etc. These are my live blogged notes from today’s eLearning Guild Webinars with members of the Internet Time Alliance (ITA): Harold Jarche, Charles Jennings, Clark Quinn, Jane Hart, Jay Cross Exploring Social Learning and Smarter Working The questions for the session were sourced from the crowd.

Workplace Learning Professionals Next Job - Management Consultant

Tony Karrer

In this world, you can't really distinguish the mandate of Management Consulting from the mandate of: Enterprise 2.0 redeploying training staff as mentors, coaches, and facilitators who work on improving core business processes, strengthening relationships with customers, and cutting costs. This is going to start with interesting new departments that focus on things like community management or enterprise 2.0.

Snake Oil 2.0: Lipstick on a pig

Jay Cross

Another firm claims to have added a “social learning platform layer that enables customers to securely empower their employees to find, create and share knowledge assets and expertise with their colleagues as they leverage an extensive&# online book collection.

Top 113 eLearning Posts and 28 Hottest Topics for 2010

eLearning Learning Posts

Social Learning Strategies Checklist - Social Enterprise Blog , January 11, 2010. The Org Structure of Enterprise 2.0 - trainingwreck , April 18, 2010. A framework for social learning in the enterprise - Learning and Working on the Web , February 24, 2010. A Defense of the LMS (and a case for the future of Social Learning) - Social Enterprise Blog , May 12, 2010. Culture Change or Enterprise 2.0 Web 2.0

Performer-focused Integration

Clark Quinn

The convener had heard me speak on the performance ecosystem (via Enterprise 2.0, The flow from marketing to engineering has to stop forking as the same content gets re-purposed for documentation, customer training, sales training, and customer service, but instead have a coherent path that populates each systematically.

They Might Not Need Training, Just a Little Support

Mindflash

An example would be a video screen capture about how to update a screen on an customer account in your customer relationship management (CRM) system. Provide ability for people to commune around the resources: With enterprise 2.0 One of the biggest challenges that learning professionals face is overcoming the reality that people forget much of what they learn from a training class very quickly after it is over.