INDUSTRY INSIGHTS YOUR PEERS ARE READING
A much newer form of online learning is offered through an Extended Enterprise, or Customer LMS. Extended enterprise learning is learning offered to those that are outside of the organization. Also, they are less likely to write bad reviews, or call customer service. MORE
Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. But today, I want to focus specifically on why product training matters and how to deliver stellar training across the extended enterprise. MORE
If your LMS is destined to be used by different departments, branches, channel partners or vendors then an extended enterprise LMS may be of interest. A multi tenant or extended enterprise LMS effectively gives you a number of different LMS platforms, for the price of one. MORE
And that’s the point: Organizations are becoming increasingly customer- and employee-centric, and it began to show in 2017. Collaboration’s productivity-boosting potential grew in 2017—not just in theory, but also in practice. MORE
Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source? MORE
How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything. MORE
Extended enterprise compliance isn’t a one-way street. It can help make the extended enterprise compliance process much easier to navigate. Extended Enterprise Compliance Use Case. However, content providers have moved online to help customers save time and money. MORE
Extended Enterprise is an example of a concept that has developed from these new possibilities of what an LMS can be. Extended Enterprise learning is often defined as training, development, certification or support provided to your external non-employees. MORE
If you’re familiar with Talented Learning, you know we’re fiercely independent consultants focused on one goal – to help you choose the best extended enterprise LMS for your needs. The “Extended Enterprise” Worldview. EXTENDED ENTERPRISE LMS AUDIENCES. MORE
Customers are the heartbeat of your company. They keep organizations afloat by purchasing products and services, as well as by referring new customers. But customers only continue purchasing from a company and referring new customers if they’re satisfied with their experience. MORE
As learning administrators are spending an increasing amount of time compiling course content to engage their learners, more and more organizations are turning to external content providers to source at least a portion of their learning materials. MORE
You know the benefits of training your employees, but what value do you place on training stakeholders, suppliers, and even your customers? If you don’t focus on extended enterprise learning, now is the time to do so. So what exactly is extended enterprise learning? MORE
The term extended enterprise learning assumes significant value in the current business scenario. The past decade has seen the rise of SaaS-based companies and innovative product-driven startups that seek to gain new customers through sales and channel partners. MORE
Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. How can you systematically develop and deliver great customer experience skills? Facing customers is complex. What goes into good customer relations? MORE
EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process? MORE
Many companies utilize an Extended Enterprise LMS in order to reach their user audiences by offering them specialized training that is based upon their interactions with a company’s products. Want to learn more about the Extended Enterprise model? MORE
Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates? MORE
With the purpose of adding extra value to your training initiatives, Paradiso LMS offers you its Extended Enterprise Learning feature. Reports in Extended Enterprise Learning. Extended enterprise learning is helpful to create advanced reports. MORE
In recent years, the Experience Economy has been reshaping the business world, as companies everywhere pursue new methods to enhance customer experience. Yet, when organizations forge stronger customer relationships, they’re choosing a proven path to competitive advantage. MORE
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off. MORE
The days of standalone extended enterprise management systems are nearing an end. Extended enterprise organizations have the most to gain from a CRM+LMS integration, as it will streamline the data entry process and improve training tracking. Excellence in Extended Enterprise. MORE
Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. MORE
Many companies utilize an Extended Enterprise LMS in order to reach their user audiences by offering them specialized training that is based upon their interactions with a company’s products. Want to learn more about the Extended Enterprise model? MORE
E DITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. MORE
Everything changed with the dawn of modern learning technology and other digital enterprise innovation. This includes customers, channel partners, contract workers and others who need product knowledge and skills. Extended Enterprise Learning at the Crossroads. MORE
We also considered business models, target customers, documented use cases and product differentiators in multiple categories: functionality, technology, system setup, ongoing support and pricing/license models. Corporate extended enterprise learning is no longer just a nice-to-have. MORE
EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. MORE
Are you an HR or L&D professional trying to figure out how to expand your training programs to customers, channel partners or others outside of your organization’s walls? ” As a specialist in extended enterprise learning technologies, I get it. MORE
Are you responsible for marketing educational content to customers, channels partners or other audiences that operate outside of your organization? As an analyst and consultant who focuses exclusively on extended enterprise learning, I hear these concerns all the time. MORE
EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience. MORE
To ensure maximum learning efficiency and workplace productivity for extended workforce, training courses are designed in a way to deliver completely engaging learning experience aligned to the needs of individuals. Exploring the Ways to Deploy an Extended Enterprise LMS at Workplace. MORE
Fortunately, a learning management system (LMS) helps organizations of all sizes – small businesses, mid-sized companies and large enterprises to achieve this goal. The requirements of a small or mid-sized organization would be different from that of a large enterprise. MORE
In 2 of our previous blog posts, we defined the meaning of Extended Enterprise (training, development, certification or support provided to your external non-employees) and reviewed its measurable benefits. Whatever your Extended Enterprise needs are, Absorb has a solution for you. MORE
Extended Enterprise is an example of a concept that has developed from these new possibilities of what an LMS can be. Extended Enterprise learning is often defined as training, development, certification or support provided to your external non-employees. MORE
For more than five years, I’ve been talking and writing nonstop about the business value of extended enterprise learning. In fact, today I’m doubling down on my advice about investing in extended enterprise learning solutions. For instance, think about customer education. MORE
How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin? MORE
If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be. MORE
The gap between what customers expect and what actually gets delivered is real. 80% of CEOs think they’re delivering a superior experience, but only 8% of customers agree ( Bain & Company ).". Providing training for customers can help to bridge that gap. MORE
TOPYX LMS
JULY 16, 2019
Customers are the heartbeat of your company. They keep organizations afloat by purchasing products and services, as well as by referring new customers. But customers only continue purchasing from a company and referring new customers if they’re satisfied with their experience.
Talented Learning
JANUARY 22, 2019
Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?
Talented Learning
APRIL 9, 2019
For more than five years, I’ve been talking and writing nonstop about the business value of extended enterprise learning. In fact, today I’m doubling down on my advice about investing in extended enterprise learning solutions. For instance, think about customer education.
Talented Learning
SEPTEMBER 25, 2019
E DITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom.
Talented Learning
JUNE 29, 2019
EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation.
Talented Learning
OCTOBER 8, 2019
If you’re familiar with Talented Learning, you know we’re fiercely independent consultants focused on one goal – to help you choose the best extended enterprise LMS for your needs. The “Extended Enterprise” Worldview. EXTENDED ENTERPRISE LMS AUDIENCES.
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Talented Learning
JUNE 13, 2017
We also considered business models, target customers, documented use cases and product differentiators in multiple categories: functionality, technology, system setup, ongoing support and pricing/license models. Corporate extended enterprise learning is no longer just a nice-to-have.
Talented Learning
SEPTEMBER 25, 2018
Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.
Origin Learning
MAY 11, 2016
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off.
Absorb LMS
MAY 3, 2017
Extended Enterprise is an example of a concept that has developed from these new possibilities of what an LMS can be. Extended Enterprise learning is often defined as training, development, certification or support provided to your external non-employees.
Paradiso
JUNE 17, 2019
With the purpose of adding extra value to your training initiatives, Paradiso LMS offers you its Extended Enterprise Learning feature. Reports in Extended Enterprise Learning. Extended enterprise learning is helpful to create advanced reports.
|
Absorb LMS
AUGUST 1, 2017
Many companies utilize an Extended Enterprise LMS in order to reach their user audiences by offering them specialized training that is based upon their interactions with a company’s products. Want to learn more about the Extended Enterprise model?
Origin Learning
MAY 4, 2018
The term extended enterprise learning assumes significant value in the current business scenario. The past decade has seen the rise of SaaS-based companies and innovative product-driven startups that seek to gain new customers through sales and channel partners.
Talented Learning
OCTOBER 15, 2019
Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. But today, I want to focus specifically on why product training matters and how to deliver stellar training across the extended enterprise.
Docebo
AUGUST 18, 2016
The days of standalone extended enterprise management systems are nearing an end. Extended enterprise organizations have the most to gain from a CRM+LMS integration, as it will streamline the data entry process and improve training tracking. Excellence in Extended Enterprise.
Absorb LMS
SEPTEMBER 18, 2017
In 2 of our previous blog posts, we defined the meaning of Extended Enterprise (training, development, certification or support provided to your external non-employees) and reviewed its measurable benefits. Whatever your Extended Enterprise needs are, Absorb has a solution for you.
Talented Learning
SEPTEMBER 5, 2018
If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be.
Paradiso
JUNE 12, 2019
If your LMS is destined to be used by different departments, branches, channel partners or vendors then an extended enterprise LMS may be of interest. A multi tenant or extended enterprise LMS effectively gives you a number of different LMS platforms, for the price of one.
KMI Learning
JANUARY 3, 2017
A much newer form of online learning is offered through an Extended Enterprise, or Customer LMS. Extended enterprise learning is learning offered to those that are outside of the organization. Also, they are less likely to write bad reviews, or call customer service.
Talented Learning
JUNE 11, 2019
EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.
Talented Learning
JUNE 28, 2017
Are you an HR or L&D professional trying to figure out how to expand your training programs to customers, channel partners or others outside of your organization’s walls? ” As a specialist in extended enterprise learning technologies, I get it.
Talented Learning
JUNE 12, 2018
Are you responsible for marketing educational content to customers, channels partners or other audiences that operate outside of your organization? As an analyst and consultant who focuses exclusively on extended enterprise learning, I hear these concerns all the time.
Absorb LMS
MAY 3, 2017
Extended Enterprise is an example of a concept that has developed from these new possibilities of what an LMS can be. Extended Enterprise learning is often defined as training, development, certification or support provided to your external non-employees.
G-Cube
FEBRUARY 18, 2018
To ensure maximum learning efficiency and workplace productivity for extended workforce, training courses are designed in a way to deliver completely engaging learning experience aligned to the needs of individuals. Exploring the Ways to Deploy an Extended Enterprise LMS at Workplace.
Talented Learning
JULY 5, 2017
Everything changed with the dawn of modern learning technology and other digital enterprise innovation. This includes customers, channel partners, contract workers and others who need product knowledge and skills. Extended Enterprise Learning at the Crossroads.
Talented Learning
FEBRUARY 27, 2019
EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?
Talented Learning
JULY 17, 2018
Extended enterprise compliance isn’t a one-way street. It can help make the extended enterprise compliance process much easier to navigate. Extended Enterprise Compliance Use Case. However, content providers have moved online to help customers save time and money.
Absorb LMS
AUGUST 1, 2017
Many companies utilize an Extended Enterprise LMS in order to reach their user audiences by offering them specialized training that is based upon their interactions with a company’s products. Want to learn more about the Extended Enterprise model?
Hurix Digital
OCTOBER 4, 2019
Fortunately, a learning management system (LMS) helps organizations of all sizes – small businesses, mid-sized companies and large enterprises to achieve this goal. The requirements of a small or mid-sized organization would be different from that of a large enterprise.
Litmos
JUNE 11, 2019
The gap between what customers expect and what actually gets delivered is real. 80% of CEOs think they’re delivering a superior experience, but only 8% of customers agree ( Bain & Company ).". Providing training for customers can help to bridge that gap.
Talented Learning
OCTOBER 10, 2017
How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?
Continu
JUNE 26, 2019
You know the benefits of training your employees, but what value do you place on training stakeholders, suppliers, and even your customers? If you don’t focus on extended enterprise learning, now is the time to do so. So what exactly is extended enterprise learning?
Litmos
MARCH 29, 2019
How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything.
Docebo
SEPTEMBER 26, 2019
As learning administrators are spending an increasing amount of time compiling course content to engage their learners, more and more organizations are turning to external content providers to source at least a portion of their learning materials.
Litmos
OCTOBER 23, 2019
In recent years, the Experience Economy has been reshaping the business world, as companies everywhere pursue new methods to enhance customer experience. Yet, when organizations forge stronger customer relationships, they’re choosing a proven path to competitive advantage.
Litmos
OCTOBER 3, 2018
Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. How can you systematically develop and deliver great customer experience skills? Facing customers is complex. What goes into good customer relations?
Vitalyst
DECEMBER 13, 2017
And that’s the point: Organizations are becoming increasingly customer- and employee-centric, and it began to show in 2017. Collaboration’s productivity-boosting potential grew in 2017—not just in theory, but also in practice.
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