How Important Is Customer Support to Enterprise-Level LMS Licensors?

AbaraLMS

The SaaS world for long has ignored customer services. Basic after sales services are part and parcel of every product. But, SaaS product users consider it a luxury service. This article discusses the importance of LMS customer support in the books of enterprise-level LMS licensors (vendors) and how that affects the user! How important [ ] The post How Important Is Customer Support to Enterprise-Level LMS Licensors?

DoceboInspire Award Winners: Rookie of the Year and Best Achievement in Extended Enterprise Training

Docebo

While gathered in Atlanta with 400 of our customers, we were able to uncover the ways in which our customers champion learning. Today, we’re spotlighting the winners of two categories – Rookie of the Year and Best Achievement in Extended Enterprise Training – Rogers Electric and UiPath, and how they used the Docebo Learning Platform to reach their goals. UiPath – Best Achievement in Extended Enterprise Training.

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How to Train Your Customers Using an Extended Enterprise LMS Training System

TOPYX LMS

Customers are the heartbeat of your company. They keep organizations afloat by purchasing products and services, as well as by referring new customers. But customers only continue purchasing from a company and referring new customers if they’re satisfied with their experience. For businesses with complicated products, such as technology companies with SaaS products, it can be difficult to ensure a positive experience.

Extended enterprise training 101

eFront

But as the competition grows more fierce, companies offering high-tech solutions or nuanced products should consider training people who aren’t part of their workforce. This type of training is known as extended enterprise. What do we mean by extended enterprise training?

What is Customer Training? (And how an LMS can help)

Docebo

However, there are benefits to expanding your learning programs to non-employees, otherwise known as the extended enterprise. One of the audiences for whom training will provide massive returns is your customers – not only will they appreciate having a centralized space to refer to when they have questions, but it will help them see results quicker. Let’s take a deep-dive into the importance of a customer training program and how you can make it work for your business.

Custom 122

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

E DITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. Truth is, most of these new users will take one first look at your product. Product Education.

Extended Enterprise Learning Systems: Shifting Into High Gear

Talented Learning

For more than five years, I’ve been talking and writing nonstop about the business value of extended enterprise learning. In fact, today I’m doubling down on my advice about investing in extended enterprise learning solutions. Because the marketplace is finally starting to see the upside of educating customers , channel partners , franchisees , contractors and others outside traditional organizational boundaries. For instance, think about customer education.

3 Tips for Creating the Right Enterprise Learning Environment

Docebo

Enterprises can employ thousands, work with an equal number of partners, and serve customers across the globe. Whether you’re onboarding new staff, bringing a cybersecurity team up-to-speed on the latest threat or showing partners the newest product version, the ability to effectively educate internal and external audiences is critical. Extended Enterprise – Seamless Integration Between Software Platforms at Scale. Schedule A Custom Demo.

Role of Enterprise LMS for Effective Sales Enablement

G-Cube

Thus, sales training needs to be effective enough that employees can onboard quickly, boost customer retention, and win deals. Several organizations are turning towards enterprise LMS to deliver effective sales enablement solutions for their remote personnel. Corporate training platforms enable remote salesforce to learn more effectively, hone their skills, and boost overall business productivity. LMS Enterprise LMS Learning Management System learning management system lms

3 Levels of Extended Enterprise LMS eCommerce

Talented Learning

One of the most important differences between an employee LMS and an extended enterprise LMS are the ecommerce capabilities. An extended enterprise LMS is designed from the ground up to sell content to individuals, organizations and even through reseller networks. Examples of strong extended enterprise LMS vendors that focus on ecommerce include Absorb , BenchPrep , Docebo , LearnDot and Thought Industries.

Customer Experience Key to Product Design

Origin Learning

And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Can the daily experience of millions of customers be captured in a virtual delightful format? Apart from the ability to foresee, it is an innovativeness that is required to resolve the dynamic challenges of the customer.

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Extended Enterprise Learning Takes Center Stage

Talented Learning

We also considered business models, target customers, documented use cases and product differentiators in multiple categories: functionality, technology, system setup, ongoing support and pricing/license models. We thought LMS vendors were focusing more heavily on extended enterprise applications. Corporate extended enterprise learning is no longer just a nice-to-have. Anatomy of an Extended Enterprise Learning Platform.

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. Once considered a nice-to-have option for product and service providers, customer training is now considered a strategic necessity for businesses in every industry – and with good reason. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?

Is Open Source Ready for Extended Enterprise Learning?

Talented Learning

But corporations found it difficult to shoehorn open source into their infrastructure – especially for extended enterprise learning. Now, there are multiple reasons to seriously consider open source for corporate extended enterprise needs. To learn more, let’s dig deeper… What is Corporate Extended Enterprise Learning, Anyway? That can include any combination of: Customers and prospects. 5 Defining Extended Enterprise Attributes. Custom Needs.

Brandon Hall & Meridian Host Webinar on Training the Extended Enterprise

Meridian

Reston, VA – January 11, 2020 – Award-winning learning technology provider Meridian Knowledge Solutions will host a live webinar with leading research and analyst firm Brandon Hall Group for companies who need strategies to better manage the challenges associated with extended enterprise learning. This webinar will explore challenges with extended enterprise learning, alternative approaches, and steps to take in the right direction.

Connecting with Customers during Coronavirus

Litmos

Apple isn’t the only company that’s changed its customer training. The pandemic has changed the way we connect with each other, and that extends to your customers as well. Why train your customers? They’re also 92% more likely to return as paying customers.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. In fact, most learning-related solutions are tucked into the gold column under “Customer Experience, Service and Success.” 25 Must-Read Customer Education Blogs.

Extended Enterprise and Your Learning Management System

Absorb LMS

Learning and development continues to evolve at a rapid pace, the adoption of cloud computing where not just the LMS’ hosting but the introduction of true multi-tenant environments, where every last customer is on the same version of the same system has dramatically reduced the resources that learning companies must invest in support, development, and implementation. Extended Enterprise is an example of a concept that has developed from these new possibilities of what an LMS can be.

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. The premise is simple: To develop valuable relationships , organizations must involve customers in personalized experiences that are meaningful, genuine and useful. 2) Customer Stickiness.

How to Measure Customer Value (And Why It Matters)

Talented Learning

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. And how can you reflect this in customer-focused metrics? ” Why Value Creators Put Customers First. And it’s not just about reducing costs or increasing productivity.

What Is Extended Enterprise Learning?

Wizcabin

However, if you’re yet to start utilizing it, the extended enterprise learning is the best time for you to implement it as you’re already behind. By the way, what is extended enterprise learning? It could be training targeted at channel distribution partners, resellers, suppliers, and customers. Also, it ensures that your extended enterprise has more knowledge of your company’s ethics, vision, products, and services.

2020 LMS Trends: An Analyst’s Extended Enterprise Learning Predictions

Talented Learning

Based on my work as an independent advisor to learning tech buyers and sellers , I’ve outlined 16 key extended enterprise learning trends and related predictions. Certainly, other factors are shaping the extended enterprise landscape – and we’ll dig into those as the year unfolds. But now, let’s start with the issues and opportubities at the top of my watch list… 2020 Extended Enterprise LMS Predictions. 4) Customer Education Remains a Golden Ticket.

How a CRM+LMS Integration = Excellence in Extended Enterprise

Docebo

The days of standalone extended enterprise management systems are nearing an end. Extended enterprise organizations have the most to gain from a CRM+LMS integration, as it will streamline the data entry process and improve training tracking. With a CRM+LMS integration, you have the ability to train your employees and channel partners to meet your customers’ needs by using Salesforce. Excellence in Extended Enterprise.

The Benefits of Opening Your LMS to Your Extended Enterprise

Absorb LMS

Many companies utilize an Extended Enterprise LMS in order to reach their user audiences by offering them specialized training that is based upon their interactions with a company’s products. Extended Enterprise learning is key to targeting your business’s non-employees; this would include end users, sales representatives, franchisees, and distributors. Training your channel partners, resellers, and customers grows knowledge, thus reducing the cost of support.

Managing your Extended Enterprise Learning Needs and Drive your Business

Origin Learning

The term extended enterprise learning assumes significant value in the current business scenario. The past decade has seen the rise of SaaS-based companies and innovative product-driven startups that seek to gain new customers through sales and channel partners. In this blog post, we focus on why organizations need to invest in extended enterprise learning and how it can help them boost profitability. What is Extended Enterprise Learning?

Getting Handy With Interactive Enterprise Software Training

Your Training Edge

Enterprise software training has changed. Not surprisingly, enterprises and independent software vendors (ISV) now gravitate towards training programs that revolve around interactive virtual labs. Regardless of scale, virtual training labs should perfectly mimic a production environment, yet be sandboxed to prevent anyone from doing any damage to actual resources or infrastructure. Custom Fit. Author: By Michal Frenkel, VP of product, CloudShare.

How to Use Customer Training to Inspire Your Clients

Spark Your Interest

Where does your customer training journey begin ? After a customer has purchased your product? And what customer resources do you include in your program? And produce a few high-quality customer training resources to inspire your user? These and many other questions are answered as we compare training programs from 5 of the best customer training companies. What is Customer Training? It may start even before you have purchased your product.

Custom 159

Who would use an Extended Enterprise LMS?

Absorb LMS

In 2 of our previous blog posts, we defined the meaning of Extended Enterprise (training, development, certification or support provided to your external non-employees) and reviewed its measurable benefits. In this post, I would like to address what type of client would take advantage of Extended Enterprise and in our experience how these types of clients have applied Absorb LMS to deliver their external training. The post Who would use an Extended Enterprise LMS?

Using the LMS to Stay Connected to Customers (and Beyond)

Litmos

Organizations live and die by their customer experience (CX). In the Brandon Hall Group (BHG) 2020 HCM Outlook Study, improving the customer experience was the number-two business priority, almost neck and neck with driving innovation. It’s not just customers, either.

Extended Enterprise LMS Buyers Companion – 2019 Edition

Talented Learning

If you’re familiar with Talented Learning, you know we’re fiercely independent consultants focused on one goal – to help you choose the best extended enterprise LMS for your needs. The “Extended Enterprise” Worldview. What exactly do we mean by the term “extended enterprise” ? For instance, in the corporate world , that could include customers, prospects, channel partners, franchisees, contractors, suppliers and perhaps employees, too.

Get to know the world of possibilities that you will have adopting Extended Enterprise Learning in your company

Paradiso

With the purpose of adding extra value to your training initiatives, Paradiso LMS offers you its Extended Enterprise Learning feature. Reports in Extended Enterprise Learning. Let’s dig a little deeper into Paradiso LMS for Extended Enterprise Learning’s high capacity to deliver advanced reports. Extended enterprise learning is helpful to create advanced reports. Roles assignment and permissions in Extended Enterprise Learning.

What is an Extended Enterprise/Customer LMS?

KMI Learning

A much newer form of online learning is offered through an Extended Enterprise, or Customer LMS. Extended enterprise learning is learning offered to those that are outside of the organization. In this case, a company has determined it would be beneficial to offer training externally, whether it be to their vendors, franchisees, an external sales force, customers or the general public. Also, they are less likely to write bad reviews, or call customer service.

Extended Enterprise Learning: Can You Get There From Here?

Talented Learning

Are you an HR or L&D professional trying to figure out how to expand your training programs to customers, channel partners or others outside of your organization’s walls? ” As a specialist in extended enterprise learning technologies, I get it. Extended Enterprise Learning: We’re Not In Kansas Anymore. That’s usually how HR and training professionals react when stepping into the realm of extended enterprise learning.

Attraction Marketing Tips For Extended Enterprise Learning Success

Talented Learning

Are you responsible for marketing educational content to customers, channels partners or other audiences that operate outside of your organization? A few months ago, we asked nearly 100 learning professionals to finish the question: “Attracting new or returning external learners to buy or consume content is…” 42% told us that above all, attraction marketing for extended enterprise learning is difficult. In addition, consider empowering existing customers.

Increasing Scope Of Enterprise Learning Management System For Modern Learners

G-Cube

To ensure maximum learning efficiency and workplace productivity for extended workforce, training courses are designed in a way to deliver completely engaging learning experience aligned to the needs of individuals. Exploring the Ways to Deploy an Extended Enterprise LMS at Workplace. With most of the LMSs are designed to cater to the customized needs of learners, scope of online training is increasing.

Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be. As a successful customer, you’re likely to buy more and encourage others to do the same. This means customer education is more than just a nice idea. 2) Alternative Product Strategy.

Braidio and AT&T Partner to Power Next Generation of App Driven Enterprise Productivity Automation

Braidio

We have partnered with AT&T to extend Braidio’s WorkStream platform reach to help businesses better connect and engage with their teams and customers through highly intuitive low code/no code app experiences that optimize productivity and increase revenues inside any market vertical. . Braidio WorkStreams and concierge apps can be used internally by enterprises and organizations or resold to their customer base.

Extended Enterprise and Your Learning Management System

Absorb LMS

Learning and development continues to evolve at a rapid pace, the adoption of cloud computing where not just the LMS’ hosting but the introduction of true multi-tenant environments, where every last customer is on the same version of the same system has dramatically reduced the resources that learning companies must invest in support, development, and implementation. Extended Enterprise is an example of a concept that has developed from these new possibilities of what an LMS can be.

The Secret to Managing Enterprise Accounts

ej4 eLearning

Customers are coming armed with more information, and are constantly on guard against “being sold to.” The winners coming out on top in this new selling landscape are the ones that cultivate enterprise accounts. What Exactly is an Enterprise Account? Most salespeople think, mistakenly, that enterprise accounts are the largest accounts in one’s book of business. Enterprise accounts might not be those huge dollar accounts. How loyal your customer is (i.e.,