How to Train Your Customers Using an Extended Enterprise LMS Training System

TOPYX LMS

Customers are the heartbeat of your company. They keep organizations afloat by purchasing products and services, as well as by referring new customers. But customers only continue purchasing from a company and referring new customers if they’re satisfied with their experience.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?

Custom 103

Extended Enterprise Learning Systems: Shifting Into High Gear

Talented Learning

For more than five years, I’ve been talking and writing nonstop about the business value of extended enterprise learning. In fact, today I’m doubling down on my advice about investing in extended enterprise learning solutions. For instance, think about customer education.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

E DITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom.

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation.

Extended Enterprise LMS Buyers Companion – 2019 Edition

Talented Learning

If you’re familiar with Talented Learning, you know we’re fiercely independent consultants focused on one goal – to help you choose the best extended enterprise LMS for your needs. The “Extended Enterprise” Worldview. EXTENDED ENTERPRISE LMS AUDIENCES.

Extended Enterprise Learning Takes Center Stage

Talented Learning

We also considered business models, target customers, documented use cases and product differentiators in multiple categories: functionality, technology, system setup, ongoing support and pricing/license models. Corporate extended enterprise learning is no longer just a nice-to-have.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Customer Experience Key to Product Design

Origin Learning

And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off.

Custom 158

Extended Enterprise and Your Learning Management System

Absorb LMS

Extended Enterprise is an example of a concept that has developed from these new possibilities of what an LMS can be. Extended Enterprise learning is often defined as training, development, certification or support provided to your external non-employees.

Get to know the world of possibilities that you will have adopting Extended Enterprise Learning in your company

Paradiso

With the purpose of adding extra value to your training initiatives, Paradiso LMS offers you its Extended Enterprise Learning feature. Reports in Extended Enterprise Learning. Extended enterprise learning is helpful to create advanced reports.

The Benefits of Opening Your LMS to Your Extended Enterprise

Absorb LMS

Many companies utilize an Extended Enterprise LMS in order to reach their user audiences by offering them specialized training that is based upon their interactions with a company’s products. Want to learn more about the Extended Enterprise model?

Managing your Extended Enterprise Learning Needs and Drive your Business

Origin Learning

The term extended enterprise learning assumes significant value in the current business scenario. The past decade has seen the rise of SaaS-based companies and innovative product-driven startups that seek to gain new customers through sales and channel partners.

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. But today, I want to focus specifically on why product training matters and how to deliver stellar training across the extended enterprise.

SAP 52

How a CRM+LMS Integration = Excellence in Extended Enterprise

Docebo

The days of standalone extended enterprise management systems are nearing an end. Extended enterprise organizations have the most to gain from a CRM+LMS integration, as it will streamline the data entry process and improve training tracking. Excellence in Extended Enterprise.

Who would use an Extended Enterprise LMS?

Absorb LMS

In 2 of our previous blog posts, we defined the meaning of Extended Enterprise (training, development, certification or support provided to your external non-employees) and reviewed its measurable benefits. Whatever your Extended Enterprise needs are, Absorb has a solution for you.

Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be.

Tips: What to look for in a Top Extended Enterprise LMS

Paradiso

If your LMS is destined to be used by different departments, branches, channel partners or vendors then an extended enterprise LMS may be of interest. A multi tenant or extended enterprise LMS effectively gives you a number of different LMS platforms, for the price of one.

What is an Extended Enterprise/Customer LMS?

KMI Learning

A much newer form of online learning is offered through an Extended Enterprise, or Customer LMS. Extended enterprise learning is learning offered to those that are outside of the organization. Also, they are less likely to write bad reviews, or call customer service.

How Is Digital Transformation Shaping Customer Experience?

Talented Learning

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.

Extended Enterprise Learning: Can You Get There From Here?

Talented Learning

Are you an HR or L&D professional trying to figure out how to expand your training programs to customers, channel partners or others outside of your organization’s walls? ” As a specialist in extended enterprise learning technologies, I get it.

Attraction Marketing Tips For Extended Enterprise Learning Success

Talented Learning

Are you responsible for marketing educational content to customers, channels partners or other audiences that operate outside of your organization? As an analyst and consultant who focuses exclusively on extended enterprise learning, I hear these concerns all the time.

Extended Enterprise and Your Learning Management System

Absorb LMS

Extended Enterprise is an example of a concept that has developed from these new possibilities of what an LMS can be. Extended Enterprise learning is often defined as training, development, certification or support provided to your external non-employees.

Increasing Scope Of Enterprise Learning Management System For Modern Learners

G-Cube

To ensure maximum learning efficiency and workplace productivity for extended workforce, training courses are designed in a way to deliver completely engaging learning experience aligned to the needs of individuals. Exploring the Ways to Deploy an Extended Enterprise LMS at Workplace.

Learning Audiences Are Not Created Equal: Employees vs. Extended Enterprise

Talented Learning

Everything changed with the dawn of modern learning technology and other digital enterprise innovation. This includes customers, channel partners, contract workers and others who need product knowledge and skills. Extended Enterprise Learning at the Crossroads.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Extended Enterprise Compliance: Mapping the Ecosystem

Talented Learning

Extended enterprise compliance isn’t a one-way street. It can help make the extended enterprise compliance process much easier to navigate. Extended Enterprise Compliance Use Case. However, content providers have moved online to help customers save time and money.

The Benefits of Opening Your LMS to Your Extended Enterprise

Absorb LMS

Many companies utilize an Extended Enterprise LMS in order to reach their user audiences by offering them specialized training that is based upon their interactions with a company’s products. Want to learn more about the Extended Enterprise model?

How to Choose the best LMS for Large Enterprises

Hurix Digital

Fortunately, a learning management system (LMS) helps organizations of all sizes – small businesses, mid-sized companies and large enterprises to achieve this goal. The requirements of a small or mid-sized organization would be different from that of a large enterprise.

Chalk up a Win-Win with Customer Training

Litmos

The gap between what customers expect and what actually gets delivered is real. 80% of CEOs think they’re delivering a superior experience, but only 8% of customers agree ( Bain & Company ).". Providing training for customers can help to bridge that gap.

Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?

The Importance of Extended Enterprise Learning for Business Development

Continu

You know the benefits of training your employees, but what value do you place on training stakeholders, suppliers, and even your customers? If you don’t focus on extended enterprise learning, now is the time to do so. So what exactly is extended enterprise learning?

What’s Learning’s Role in Customer Satisfaction

Litmos

How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything.

See Learning Content From a New Perspective

Docebo

As learning administrators are spending an increasing amount of time compiling course content to engage their learners, more and more organizations are turning to external content providers to source at least a portion of their learning materials.

Customer Training: Are You Ahead of the Curve?

Litmos

In recent years, the Experience Economy has been reshaping the business world, as companies everywhere pursue new methods to enhance customer experience. Yet, when organizations forge stronger customer relationships, they’re choosing a proven path to competitive advantage.

Learning to Face Customers

Litmos

Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. How can you systematically develop and deliver great customer experience skills? Facing customers is complex. What goes into good customer relations?

The Year in Productivity

Vitalyst

And that’s the point: Organizations are becoming increasingly customer- and employee-centric, and it began to show in 2017. Collaboration’s productivity-boosting potential grew in 2017—not just in theory, but also in practice.