Remove Custom Remove Enterprise Remove Productivity Remove SAP

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. But today, I want to focus specifically on why product training matters and how to deliver stellar training across the extended enterprise. KEY TAKEAWAYS: Product training can be a source of strategic advantage. This is why smart software companies are investing in creative new extended enterprise initiatives.

SAP 44

Is Open Source Ready for Extended Enterprise Learning?

Talented Learning

But corporations found it difficult to shoehorn open source into their infrastructure – especially for extended enterprise learning. Now, there are multiple reasons to seriously consider open source for corporate extended enterprise needs. 5 Defining Extended Enterprise Attributes.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

E DITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. Truth is, most of these new users will take one first look at your product. Product Education.

2020 LMS Trends: An Analyst’s Extended Enterprise Learning Predictions

Talented Learning

Based on my work as an independent advisor to learning tech buyers and sellers , I’ve outlined 16 key extended enterprise learning trends and related predictions. Besomebody Acquires Pixelbug to Add AI, AR and VR to Its Skills Training Products. Customer relationship management.

Using the LMS to Stay Connected to Customers (and Beyond)

Litmos

Organizations live and die by their customer experience (CX). In the Brandon Hall Group (BHG) 2020 HCM Outlook Study, improving the customer experience was the number-two business priority, almost neck and neck with driving innovation. It’s not just customers, either.

Why Non-Customer Facing Teams Need Customer Experience Training

Litmos

from teams who don’t see themselves as dealing with customers. So customer experience issues don’t really apply to me and my work.”. First, what is this customer experience thing? How does your customer feel about those individual experiences?

Learning Audiences Are Not Created Equal: Employees vs. Extended Enterprise

Talented Learning

Everything changed with the dawn of modern learning technology and other digital enterprise innovation. This includes customers, channel partners, contract workers and others who need product knowledge and skills. In the corporate world, this is called extended enterprise learning. Some HR and learning organizations are eager to move this extended enterprise agenda forward, but it’s not easy for those who have always operated inside the employee training “box.”

What’s Learning’s Role in Customer Satisfaction

Litmos

How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything. Brandon Hall Group research says that the number one business priority for organizations through 2020 is customer satisfaction. But how do we improve customer satisfaction?

Chalk up a Win-Win with Customer Training

Litmos

The gap between what customers expect and what actually gets delivered is real. 80% of CEOs think they’re delivering a superior experience, but only 8% of customers agree ( Bain & Company ).". Meeting, exceeding and anticipating customer expectations means understanding and taking control of how customers are using products. Across industries, fully 81% of all customers attempt to take care of matters themselves before reaching out to a live representative.

Moving to Enterprise Sales {Part 2}: 5 Go-to-Market Prerequisites You Need to Succeed

Sales Hacker

Transitioning from mid-market selling to enterprise selling isn’t easy. In our first post we focused on how to be product- and market-ready, but that’s still only part of the solution. Customer and channel partnerships. Specifically speaks to the needs of the enterprise.

Sales 79

Custom or Pre-Packaged ELearning?

LearnDash

If you are implementing an elearning program at your organization, you will ultimately be faced with the decision to custom create your courses, or to purchase some pre-packaged solution. These relatively universal topics don’t need to be customized that much, if at all. When To Go With Custom ELearning. In my opinion, custom elearning solutions are the best way forward when the training has to do with something specific to your organizational processes or culture.

Customer Training: Are You Ahead of the Curve?

Litmos

In recent years, the Experience Economy has been reshaping the business world, as companies everywhere pursue new methods to enhance customer experience. Yet, when organizations forge stronger customer relationships, they’re choosing a proven path to competitive advantage. It’s even more powerful than price or product differentiation. Surprisingly however, some companies (still) overlook customer education as a pillar in their customer experience strategy.

SAP 40

Top Learning Systems Trends – A 2019 Extended Enterprise Market Guide

Talented Learning

Well, a lot is happening in extended enterprise learning and we want to touch on all the high points. Every day, we interview vendors to understand their product strategy, features and roadmap. SAP acquired Callidus Cloud. 19 Five Use Cases Propel Extended Enterprise Learning. Over the past five years, we’ve talked with countless expert practitioners and vendors about use cases and applications that drive extended enterprise learning.

How training sets the stage for your customer experience

Litmos

It’s also a way to lead by example to show what sort of experience you want your customers to have. Our learning experiences provide a roadmap of the experience our organization is promising to deliver for our customers, whether we plan it that way or not. But the EXPERIENCE of training should reflect the experience we want our customers to have. Customer-focused training starts with onboarding. How does your learner journey reflect your customer experience?

Best of the Best – Extended Enterprise or multi-tenant LMSs

eLearning 24-7

You may heard the term, “extended enterprise” and immediately thought to yourself that it does not apply to you. Or you may see an extended enterprise which focuses on the B2B, B2C or both. One channel partner/customer (which might be a company – often seen with TP) is a child. B2C – Business to Customer. The system works at all levels: across the global enterprise, B2B, B2C, Channel Partners, mid size, mid to large and definitely large.

8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Your customer service staff deals with any number of challenges every day, ranging from customer complaints to product returns.

For the Love of Learning: Love Your LMS

Litmos

Sound familiar, SAP Litmos lovers? It enables companies to add value to what they already sell by deepening customer knowledge and interest in their products. In the Experience Economy, customers have unprecedented expectations for immediacy and personalization.

SAP 52

Life in the Fast Lane: Training for the Automotive Industry

Litmos

As a result of these ongoing changes, the global Automotive workforce has developed an unprecedented need for training, just to stay on top of interacting with a digitally transformed production line, while maintaining compliance with a highly regulated industry. And, that’s just in regard to non-customer-facing teams. Sales are made or lost on customer experience – how did the customer feel on the showroom floor?

Next-gen Retail Training: Can Salespeople Really Change Lives?

Litmos

Today, customer experience is more powerful even than the quality and/or cost of your products, as proven by study after study. Online commerce has overtaken in-store shopping for its convenience and comprehensive comparative capabilities — in a few clicks, you can compare products, prices, reviews, and more — a luxury that your in-store clerk is likely unable or unwilling to provide. appeared first on SAP Litmos.

SAP 52

Enterprise mLearning Predictions for 2012

mLearning Trends

Here on the last day of the year, I offer my predications for the big and shaping trends we’ll see in the enterprise mobile learning space for 2012. Whatever it is, this one is music to my ears after many years of toiling away to make mLearning a reality for the enterprise. Is enterprise mobile learning best delivered via native mobile apps or using mobile web apps?

2019 Talented Learning Awards: Corporate Extended Enterprise Systems

Talented Learning

Today is a banner day for extended enterprise education , because today we’re unveiling the new face of learning systems excellence – The 2019 Talented Learning Awards! As outlined last month , we’re simplifying the way we honor the best learning systems by focusing on two key extended enterprise categories: CORPORATE EXTENDED ENTERPRISE: Business-oriented solutions targeting external audiences such as customers, channel partners, suppliers and contractors.

Your Culture Needs More CX Training

Litmos

Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted by The Conference Board, CEOs globally expressed concern over the idea that customer experience will be more important than products. From The C-Suite Challenge, 2019 : “Worldwide, CEOs agree they need to address the shifting customer landscape. Customer Experience Requires Everyone IN.

What's L&D's Role in Supporting the Brand Promise?

Litmos

Another important promoted issue, particularly in the area of customer experience and success is ‘brand promise’. Here, it’s about an offer to the customer that’s enticing and delivered upon. Can we leverage this to the success of the customer and the organization? Ultimately, it’s what the organization offers to customers. Brand promise is the expectation customers have about the offer they’re accepting. appeared first on SAP Litmos.

Enterprise Mobile Learning 2011 - Year in Review

mLearning Trends

It’s time once again to take stock of what happened in enterprise mobile learning and see if any of my 2011 predictions hit their intended targets. I think case studies from enterprise organizations on the leading edge will abound by year’s end for successful mobile learning initiatives by thus providing the “I want to do what they did!” 2011 proved to be another year more focused on the pilot project rather than the production deployment for enterprise mobile learning solutions.

My 2012 Enterprise mLearning Predictions Recap

mLearning Trends

As 2012 draws to a close, its time to evaluate how in focus my lens on the future of enterprise mobile learning proved to be this past year and how many of my year ago predictions hit their targets. Whatever it is, this one is music to my ears after many years of toiling away to make mLearning a reality for the enterprise. The first part of this prediction was “spot on” – enterprise workers are better equipped on the mobile front at the end of 2012 than they’ve ever been.

LMS Trends: 2018 Mid-Year Learning Systems Market Update

Talented Learning

Finally, I reordered the list to reflect the priorities of today’s extended enterprise market. This new “specialist” technology landscape benefits LMS customers and vendors, alike. 4) Customer-Focused Learning Systems Are on Fire.

Does Your Sales Team Have Bad CX Habits?

Litmos

We all want to deliver for our customers, starting with a sales experience that builds trust between our organization and our buyers. After all, sales sets the stage for the entire customer journey. Those promises may be made with the best of intentions, but if your sales team doesn’t have a full understanding of the entire customer journey, it’s difficult to avoid over-promising. Sales thinks product doesn’t deliver. appeared first on SAP Litmos.

Sales 47

Your Company's Growth Demands CX Training

Litmos

We know their intentions are good, so we don’t make a fuss if there’s a misstep in our customer journey. And as all this growth happens, our CEO becomes more and more disconnected from the actual customer experience. Employees will try to deliver experiences they believe are acceptable, but they're likely not inspiring or connected to the original special moments that made the brand a success, if they have to make it up as they go along, guessing at customer expectations.

Top 3 Reasons Your Salespeople Need Ongoing, Online Training

Litmos

The Sales Manager sends the new Account Executive links to a few online folders loaded up with golden pitch decks from the last few years, their top 50 customer logos, and some presentations on positioning. Each of these is backed by a real-world quotation from one of our customers to prove that the success of your sales training will be exponentially better if you do it with the support of a training platform like SAP Litmos. Picture this scenario.

SAP 46

Winson Group Boosts Learner Engagement and Delivers Award-winning Service Training

Litmos

An established Australian success story, the Winson Group thrives on close, trusted relationships with their team members and customers. In Australia, there are strict Work Health and Safety (WHS) obligations that manufacturers must comply with to prevent injury and risk to their workers during production processes. They also won a Service Training award by pairing their proprietary sales training program with the SAP Litmos Training platform.

SAP 40

Smarter employee evaluation

Litmos

It’s easy to have a simple measure, such as customer rating, and compare employees on this basis. For instance, two different customer service employees might both rate as only average in helping customers. With only a single measure, you might throw a product course or a customer interaction course at them, when each would benefit from one uniquely. We can survey responsible individuals whether customers or supervisors or even peers.

Covid-19 Aid: Free Tools and Resources for Virtual Learning and Remote Work

Talented Learning

Enterprise Mobile Learning App. The enterprise version of this innovative mobile course, coach and cheat-sheet app is available at no cost through June 2020. The enterprise version is available free for 90 days to any business, academic institution or school that requests a trial during the Covid-19 crisis. Shopify is offering new customers access to its online storefront platform for 90 days when you sign-up for a trial during the Covid-19 crisis. via SAP Litmos.

The Augmented LMS: New Life for Talent Management Learning?

Talented Learning

When we started Talented Learning nearly four years ago, our mission was to help clients find and use learning management systems that effectively support extended enterprise education. At that time, interest in training customers, channel partners and others “outside the firewall” was on the rise, but many organizations either could not or would not use their internal employee-focused LMS to support external learning programs. Extended Enterprise Specialists Roll Into Town.

How Can L&D Contribute to Creating Highly Engaged Employees?

Litmos

Disengaged employees slow productivity, make innovation nearly impossible, damage customer experience and as a result, diminish revenue and brand perception in the market. appeared first on SAP Litmos. In L&D circles, employee engagement is always a hot topic.

SAP 52

Knowledge is Hope: Training in Times of Change & Challenge

Litmos

Let me start by articulating the most important point of this post: during these exceptionally challenging times, SAP Litmos is committed to supporting our customers and helping you navigate unprecedented circumstances. Many within our community and beyond have already taken advantage of the Remote Readiness & Productivity Academy , which we built as a free resource to aid organizations in transitioning their workforces from in-office to at-home work.

SAP 53

Why Gamification is a Natural Fit for Sales Training

Litmos

Originally coined in 2002 by programmer Nick Pelling , the term gamification became a buzzword a decade ago when companies began using it for marketing purposes, adding game elements to their products and websites to attract and retain customers. . If a salesperson has taken all the training associated with a new product line, and passed every quiz with flying colors, they might earn a badge. Salespeople are notoriously tough.

Sales 52

Keeping Employees Safe & Satisfied: Keys to Training in the Packaging Industry

Litmos

The packaging industry has faced increasing scrutiny in recent years as it has had to adjust to ever-changing compliance regulations, integrate new technologies, and adapt to pressure from consumers to deliver environmentally friendly products.