8 ways to use grouping exercises


The grouping exercise is one of our versatile activities, thanks to its drag & drop feature. In this exercise, you ask users to decide if the sentences shown are true or false. Whenever you have two opposing concepts (yes/no, good/bad, important/unimportant, urgent/important), you can use the grouping exercise to get the user to decide between them for a given situation. As you can see, there are lots of different ways to use grouping exercises.

Product Training vs Soft Skills Training

Your Training Edge

can be taken as “good to have” instead of vital component, and product training like quality control skills are usually viewed as a box ticking exercise, not always monitored at the workplace to assess value. That’s why, there is a Training Budget, which needs to be split as per the classes of skills, considered as mandatory, for the employees to work effectively and productively. Differentiating Between Soft Skills & Product Skills. Product Training.

Skills 109

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Use Customer Service Training to Prepare for Problem Solving

Absorb LMS

Providing an outstanding customer experience is always a top goal at any company. But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Whatever the cause of frustration, customer-facing personnel must remain calm and polite as they resolve the customer’s problem. Targeted customer service training can build the skills needed to do so with finesse.

Go Outside! 5 Benefits of Exercise in the Workplace


Healthy individuals are supposed to be getting at least 150 minutes of aerobic exercise in a week, and sometimes that’s often hard to do for full-time employees. So why not make some time during the workday to get some physical exercise in? Here are 5 benefits of exercise in the workplace! Especially if you don’t have some sort of outlet or hobby to relieve your stress, exercising daily at the workplace will turn your life around. Increase productivity.

Agile Microlearning Explained

transformations lead to new solutions, advanced ideas, and increased productivity and profit. these adaptive practice exercises outperformed their peers. through interactivity › Exercising content at the edge of learner's knowledge › Allowing the learner to engage with any device—mobile, tablet, or desktop 5THE COGNITIVE SCIENCE BEHIND OTTOLEARN OTTOLEARN COPYRIGHT © 2018 NEOVATION CORPORATION LEARNING MECHANICS We define learning mechanics as the.

Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

EPISODE 32 – TOPIC SUMMARY AND GUEST: If you’re a fan of Talented Learning, you know I’m obsessed with customer education. And if you share my enthusiasm for customer education, you’ll want to listen to every word of advice from today’s guest, Bill Cushard , General Manager of Learndot by ServiceRocket. Bill is one of the few people in the world who truly has a finger on the pulse of customer education. Are they buying more product?

How To Make An Effective Customer Testimonial Video

Your Training Edge

A customer testimonial video is a wonderful piece of social media that converts audiences who see it. Remember that it is different from a commercial video that advertises products and services in one important aspect. In commercial videos, they show you all the positive aspects of the product. In this video testimonial, you are showing the user of the product that you want to advertise. Do not Promote the Product too much. Identify the Potential Customer.

Video 100

The complete guide to effective customer service training


All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020.

8 tips for creating a successful customer service training plan


Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore?

8 tips for creating a successful customer service training plan


Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore?

The value of your customer training programs


The value of your training programs lies in providing your customers with clear information on how to use the products or acquire the information, then use it to meet the needs of your company. Training your clients with the help of an LMS is the best way to improve your customer experience and acquire the necessary knowledge to fulfill the training needs of the product they’re getting. Also, a customer training platform must allow online and offline training.

Workplace Productivity

Tony Karrer

One of the favorite quotes I used to use during presentations was Drucker - The most important contribution of management in the 21st century will be to increase knowledge-worker productivity. Complexity of Productivity for Knowledge Work Productivity is defined as: the ratio of the quantity and quality of units produced to the labor per unit of time For some knowledge workers, we can reasonably define things this way.

Business Process, customer experience, IoT!

Origin Learning

Therefore, finding specific customers and specific customer problems becomes even more critical,” entrepreneur, adventurer, and occasional geek Alec Saunders has said. In such a scenario, “It’s important that leaders in more organizations investigate this incredible technology revolution and the impact it can have on their businesses,” opines Nicholas Butler, Senior Group Manager, Embedded Systems Product Marketing, National Instruments.

7 Best Practices for Effective Custom eLearning Content Development

Obsidian Learning

In this post we’ll let you in on what we’ve discovered to be some best practices in navigating your way through custom eLearning content development. Create a Design Document for your Custom eLearning. Click here to see a sample custom eLearning design document. Determine Competency Level for your Custom eLearning. Determine Delivery Methods for your Custom eLearning. This type of custom navigation can be helpful for quick reference needs.

Podcast 30: Learning From Customer Conferences – With Tristan Jordan and Tara Pawlak of Community Brands

Talented Learning

Tara and Tristan are joining us fresh on the heels of their annual customer conference, Xperience. We cover it all… KEY TAKEAWAYS: For rapidly growing companies, strong customer communication is vital – not just to help users gain value from your products, but also to keep them onboard with your evolving roadmap. . Community conferences are a powerful way to build a brand – strengthening relationships while you celebrate customer successes and explore common challenges.

Creating Great Custom eLearning Courses Using Varied Interactivities

Adobe Captivate

So, by asking learners to choose between a myth and fact will help them exercise their grey cells and think for a while. In the digital learning situation, asking such questions will help learners exercise their mental faculty better. Another strategy is to have short or mini-cases to tell a story of a product or a success/failure. The customer wanted their inductees to understand and appreciate the process of drug discovery. Banking Products.

The Learner, 70:20:10 and Customer Experience

Wonderful Brain

Neither dynamic media, nor learner engagement exercises, even all the bells and whistles designers build on can always keep the learner riveted. And not to hold you in suspense, I am advocating we begin to think of learners as customers and every aspect of the learning experience as a customer experience. In the customer experience (Cx), world companies look at their service by way of touchpoints.

A Beginner’s Guide to Minimum Viable Products (MVPs)

General Assembly

Find out what an MVP really is and why it’s critical to the success of most startups and product managers. So how do we know what the customer wants, and how we can delight them with the perfect cake for their perfect occasion? It’s small, easy, covers all the necessary bases, and confirms what the customer wants before we fire up the bakery and decoration team to create the final product. Want to dive into product management?

10 Reasons to Invest in Custom Scenario-based eLearning

Hurix Digital

Critical thinking, problem-solving, and decision making are the most sought-after skills, which will help the employees become more competitive and productive at their workplace.Now, the question is how to adapt and develop these competencies in today’s workforce? Organizations should adopt a custom scenario-based eLearning program to train their employees. Custom scenario-based eLearning applies interactive elements to promote active learning.

Marisa Murgatroyd Teaches How to Build a Mission Focused Experience Product Instead of a Low Engagement Information Product


Marisa Murgatroyd teaches how to build a mission focused experience product instead of a low engagement information product in this episode of the LMScast podcast hosted by Chris Badgett of LifterLMS. It also helps you cultivate a positive experience for your students to create life-long customers. Call Me – Usually get customers by getting them on the phone and talking with maybe six to twenty people at a time. They’re actually doing an exercise as well.

Moving Away from Traditional Learning: Custom Features Supported by Modern LMS to Deliver Effective Sales Training


However, putting learners within a confined classroom for extended hours leads to several drawbacks including high training costs and less workforce productivity, which impact the overall business sales. Today, enterprises prefer to deploy enterprise Learning Management Systems (LMSs) to impact impactful sales training, boost organizational performance and improve customer satisfaction.

Product Review: Microsoft Office Mix add-in for PowerPoint 2013

eLearning 24-7

Some products including Articulate Studio and Storyline use the Microsoft SDK PowerPoint ribbon as their main ribbon. Use products such as Adobe Presenter or iSpring Presenter and in just a few short seconds you will be in PowerPoint and you can start building courses. If I was Microsoft, I would say to myself, “Why let these products be the only ones who can do this, when it is our product” And lo and behold, Microsoft jumped into the fray. The product?

6 Design Tips for Building Effective Learning Games


They can be crossword puzzles, branching training scenarios , music exercises, or trivia quizzes. If you’re trying to teach customers service skills, for instance, it may not be the right time to include tips on how to upsell products. Your employees might end up learning the wrong lessons and start inappropriately selling to customers who are frustrated and looking for help. But most learners will appreciate—and hopefully enjoy—a little thoughtful customization.

Why Does My Custom Menu Lose Track of My Progress?

Yukon Learning

Let me set it up for you… In our advanced class, we teach the students how to build a custom menu and control the navigation of that menu using True/False Variables (aka, Boolean–for the nerds out there). Since this is a custom state, we have more control over when we want that state to change. You will notice that we added a custom “Menu” button to the player that jumps to this slide, so the user can always go back and explore a different topic.

Track 40

Sales Funnels, Product Launches, and Paid Ads for Course Creators with Jennifer Tamborski


Learn about sales funnels, product launches, and paid ads for course creators with Jennifer Tamborski in this episode of the LMScast podcast hosted by Chris Badgett of LifterLMS. You can offer a smaller mini-course that may have three days of material on your product, and the fourth day is spent wrapping up and upselling to your full course. Or you can instead go with a one-on-one call approach where you meet with clients live and figure out if your product is a good fit for them.

How To Facilitate Technical Learning For Your Employees And Customers


Whether it is providing corporate technical training to a company’s own employees or training company customers on technical aspects of a specific product or service sold/supported; how the training is structured and delivered plays a key role in how it is received. One, from the point of view of training and equipping in-house staff, on the other from the aspect of training customer staff. Encourage customization. Customize training environments.

Examples Of Microlearning In Action

Tesseract Learning

These modifications can include exercises, cutting down on sugary foods and beverages and generally behaving in a healthy manner. The test group received two text messages a day encouraging them to eat right and exercise. Blog Custom elearning MicrolearningWhat is microlearning?

Looking for Business Ethics Training? Look No Further.

eLearning Brothers

The definition of “ethics” varies dramatically among industries, and rules change when dealing with governmental agencies or international employees or customers. Businesses build a loyal customer base by acting with integrity and high ethical standards. The course starts off with an interactive exercise asking the learner to judge the ethics of different situations. It’s a thought-provoking exercise that sets the tone for the learning to come.

How Allego Helps Reps Nail a New Product Launch


What’s the biggest challenge of selling an innovative new product? The basic problem is that [product development teams] think that once they’ve created a good product, it’ll sell itself,” said Steenburgh in a recent podcast. You’re asking the salesperson to become a change agent … and that’s not a role that the salesperson plays if you’re selling an existing product because it doesn’t upset any of the internal processes at the buying organization.

Sales 11

Slips, Trips, and Falls: Safety Training Is Here to Catch You

eLearning Brothers

That means you can customize it to fit your organization’s exact needs. Change out the colors for your company’s logo and branding, tweak the copy to reflect your site-specific hazardous situations, change the cutout people to better represent your company demographics, the list of possible customizations goes on and on. Interactive drag and drop exercises test learners on material they just covered. All kinds of hazards are addressed in another interactive exercise.

Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries

Talented Learning

EPISODE 18 – TOPIC SUMMARY AND GUEST: Customer success has become an obsession among high-growth companies – especially software-as-a-service (SaaS) vendors. But why is customer success so important? Today, we discuss these questions and more with expert, Samma Hafeez , VP of Customer Success at Thought Industries , a learning platform provider that helps businesses educate their external audiences. A whole new profession has emerged from the need to help customers succeed.


How Cloud Business Management Software helps Growing Organization


Cloud Business Management Software apparatuses help administrators direct a wide range of cloud exercises, for example, asset sending, use following, information mix, and even fiasco recuperation.

Making your Implementation Execution as Successful as Hamilton: An American Musical


Blog #2 Customer Service Excellence during Implementation. In my last article I shared how providing good customer service should never be your goal. Excellent customer service flows naturally from a corporate commitment to excellence in all areas. Over the course of the next few blogs I am going to talk about how excellence shines through in varies customer service settings. Let’s start at the beginning of a customer service relationship, with Implementation.

Music 130

How to Attract a Loyal Learning Audience, Even on a Tight Budget

Talented Learning

But no matter how fantastic your learning products may be, there is no guarantee anyone will even know it exists – let alone buy from you. We also engage in training as consumers, business customers or partners. Of course, knowing that marketing attracts the right learners to your content is like knowing that if you want to lose weight you need to eat less and exercise more. How do you communicate with potential customers and draw them in?

How to solve the three biggest problems with sales enablement


It’s important to reinforce formal training with sufficient post-training field exercises and on-going skills practice, such as sales coaching from frontline sales managers. The security company Rapid7 was struggling with the complexities of managing two unique sets of learning content — one for internal employees and one for customers — so they came up with the solution to deploy two independent Docebo platforms. Docebo Product & News ELEL