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Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

10 Ways to Unleash the Power of M-learning for Sales Training – Part 2

CommLab India

EBooks can be used as process and product manuals, user guides, and so on. They go a long way in imparting comprehensive information on products. Use interactive FAQs. Interactive FAQs can be used to brush up the knowledge of your salespeople.

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How to Build the Best User Documentation

TechSmith Camtasia

Chances are if your products are more complex than a roll of paper towels, you create some kind of user documentation to help people learn how to use them. A great user manual or guide can mean the difference between a fantastic customer experience and a terrible one. Know your product.

2016 eLearning Hype Curve Predictions

Web Courseworks

We think this one has a relatively clear path to the Plateau of Productivity. Defense Department is supporting it, so xAPI will probably eventually make it through the swiftly approaching Trough of Disillusionment and make it to the Plateau of Productivity….eventually.

FastTrack for iPad - Learn Camtasia Studio 7 on the Go

TechSmith Camtasia

We're hoping to learn the answers to questions like: Is this the kind of thing customers find useful? Add tutorials for other products? FastTrack FAQ. Have an iPad and Camtasia Studio?

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2016 eLearning Hype Curve Predictions

Web Courseworks

We think this one has a relatively clear path to the Plateau of Productivity. Defense Department is supporting it, so xAPI will probably eventually make it through the swiftly approaching Trough of Disillusionment and reach the Plateau of Productivity….eventually.

Web 2.0 Applications in Learning

Tony Karrer

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. I also left out many external audiences, e.g., customers, grantees, partners, members, etc.

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