16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two


For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. As these have a heavy customer service component to them, this metric can help measure the success of these programs and whether improvement needs to be made in the training of front-line personnel.

An Extensive Portfolio Revealed At The Learning Technologies Summer Forum

eLearning Industry

Over 100 eLearning courses on Health and Safety, Compliance, Leadership and Management, IT and Project Management, Business Skills and Customer Services are on show on Engage in Learning's stand at this year’s Learning Technologies Summer Forum.

The Golden Age of Customer Feedback


Engaging customers from the beginning to the end of the product development cycle is critical for the acceptance of products, both with current and future clients. Not engaging customers results in a “failure-to-launch” scenario, which benefits nobody.

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Highlights from the Spring Client Forum

Unicorn Training

We're not quite sure where the time goes, but this week we were back with the first of our biannual Client Forum events for 2018. a brand new feature at this forum, we were also delighted to be joined by a number of our partners - including Video Arts, The Chartered Insurance Institute (CII), MicroLearn and FSTP. As the day progressed, sessions moved on to look at a number of customer-led stories around achieving better learner engagement with Unicorn LMS.

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Unicorn Summer Client Forum Announced

Unicorn Training

Although it still feels like 2017 has only just arrived, we’re very nearly into May, which means it’s time for our next Client Forum!Thanks

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How can we help you? Customer Service at TechSmith

TechSmith Camtasia

Here at TechSmith we pride ourselves in our Customer Service. Here are the questions that we most commonly hear in Customer Service and where to find the answers… I lost my software key! How to reach Customer Service, Tech Support, or Sales.

11 Custom Learning Trends in 2018

Enyota Learning

In this blog, we will talk about the top custom learning trends to look out for in 2018. However, what has changed is the way organizations are utilizing webinars to train their employees for an in-depth understanding of their products and services.

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Live from Learning Technologies Summer Forum

Unicorn Training

It’s that time of year again – we’re back at Learning Technologies Summer Forum today at Kensington Olympia!With Equally, it’s possible that rapid change could be customer-led. With a presence from our LMS, Digital, and Apps/Games divisions, we’re excited to be showcasing the full complement of what we have to offer.

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Mobile Learning Provides a Lot of Advantage for the Banking and Financial Services Industry: An Insight


The Banking, Financial Services and Insurance (BFSI) industry is a highly dynamic sector where updated knowledge provides an extra edge over others in the competitive scenario. A mobile LMS has to be suitably customized for mobile delivery platform.

Custom Tech Trends in 2018


In 2018, LMSes will empower social learning through forum discussions related to courses and general discussions on learning platforms with features like Comment, Like, and Share. These are more like precision tools and solutions built for customers to combat well-defined roadblocks.

Why And How You Should Educate Customers On Your Products


But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is why “customer education” is also thought of as “customer empowerment”.

4 Reasons to Invest in Training Gig Workers


Most companies in the sharing economy rely on independent contractors to provide their services — these workers sign up to do a job without becoming employees. Learning is important for your brand, your customer experience, and — most importantly — your contractors are hungry for it.

5 Things to Consider Before Implementing Customer Training


Whether your company sells software applications or water pumps, a formal customer training program helps you reach all customers with the specific learning they need to successfully use your products. Who is your customer training intended for?

3 Steps for Finding the Best E-Learning Service Provider


Choosing a service provider can be daunting. With many services, you can turn to Yelp or Angie’s List, and peruse a few dozen reviews. When choosing an e-Learning service provider, however, it’s not quite as easy.

The Skills Gap And What It Means For The 21st Century Financial Services Worker – an article from Jean-Marc Tassetto, co-founder of Coorpacademy, in Finance Derivative


Coorpacademy’s Jean-Marc Tassetto discusses the importance of cultivating soft skills and how financial services firms like BNP Paribas are leading the way in upskilling and reskilling their employees. The World Economic Forum’s recent Future of Jobs study says creativity is one of the top three skills workers will need and while robots may help us get to where we want faster, they cannot as yet be as creative as homo sapiens.” One customer of ours has achieved this.

Unicorn User Forums Help Buck Industry LMS Trend

Unicorn Training

On Thursday (25 April) more than 80 learning and development professionals from across the financial services industry will gather in London for the latest Unicorn Client Forum – ‘SkillsServe - Maximising Your Time and Investment’.

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SaaS vs custom eLearning solution: How to Start an Online Tutoring Business?


Before you enter into the pipeline and manage the flow, you have to decide how to choose a tutoring business service, and look for its pros and cons. The instructor and learner can also access the forums for interacting, sharing advice, and asking questions, etc.

Educate everyone

E-Learning Provocateur

To me, Hyundai stands out from the myriad other car makers as a leader – not only in innovation, but also in customer service. In contrast, marketing is outward focused; its specialists are charged with attracting more customers.

2012 LUC Exhibitor Showcase: LinguaLinx Translation Services


Forum. Community Forum. Content Creation Services. Custom Development Services. Custom Content Creation. Community Forum. Customer Support. 2012 LUC Exhibitor Showcase: LinguaLinx Translation Services. Community Forum. Logins.

Employee Satisfaction and Engagement Once Again Linked to Financial Success

The Performance Improvement Blog

Still another study , recently published by The Forum at Northwestern University, supports the notion that satisfied and engaged employees are essential to the financial success of companies. Market characteristics included customer satisfaction, retention, and loyalty.

Paper Cuts


Thankfully I stumbled upon this discussion thread in the Google Photos Forum about a different problem, for which Russ Buchmann refers to the Photosphere XMP Tagger app (not a Google app). Ryan Tracey is the E‑Learning Manager at a well‑known financial services organisation in Australia.

Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries

Talented Learning

EPISODE 18 – TOPIC SUMMARY AND GUEST: Customer success has become an obsession among high-growth companies – especially software-as-a-service (SaaS) vendors. But why is customer success so important? A whole new profession has emerged from the need to help customers succeed.

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The Changing Face of Corporate L&D


We, at Learnnovators, believe this (need for change) too, and have been continuously striving to advice and offer performance support solutions as an integral part of our learning development services.

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NEWS: Handle Emotive Issues With Care Warns Financial Services Training Expert

Unicorn Training

It only takes one bad news story to destroy a firm’s reputation; one customer who has been treated unfairly, one ad that is viewed as exploitative, appearing on the news or held to task by the consumer advice media.“The

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Observations from Supporting Performance with Learning – Learning Cafe Workplace Trends Forum

Learning Cafe

28 Learning professionals from a wide cross section of industries participated in the online Workplace Trends Forum on Supporting Performance with Learning. Ian MacLean – National Instructional Design Manager – Australian Red Cross Blood Service.

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How Performance Support Apps Are Faring In Today’s Workplaces


THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ).

6 Ways to Overcome Resistance to Gig Worker Training


Last year, model and cookbook author Chrissy Teigen put in a grocery order with a shopping service. They deliver packages for you, shop for your customers, drive your customers, and even charge up your electric scooters. Companies don’t have to pay benefits, but they also relinquish what the Internal Revenue Service calls “behavioral control” — they can’t make their employees do certain things, like take training.

Virtual Reality in Learning – Has the Time Come ? – Online Discussion

Learning Cafe

He currently provides strategic Digital Learning advisory services to prominent Australian organisations such as Fairfax, Westpac and ARCS. Learning Cafe Webinar content curation Learning Cafe Workplace Trends Forum online forum webinarThursday, May 12th, 2016 12 to 1 PM Sydney.

Customer Learning

Jay Cross

Customer Learning , CLO magazine, December 2008. It’s time to invite customers to join the party. Learning and social networks and customer communications and partner relations and marketing and sales aren’t islands. Some astute companies are exploring how a social learning community can remove barriers separating customer and corporation. Honest conversation builds lasting customer relationships. In this case, it was the customer-facing site of Dr. Stephen R.

Social media: Prevention is better than cure

E-Learning Provocateur

Traditionally this is called marketing, customer service or public relations. From a learning perspective, it might also be called educating your customers. The best service providers around the world make it really easy for customers to lodge complaints.

Virtual Reality in Learning – Has the Time Come ? – Online Discussion

Learning Cafe

He currently provides strategic Digital Learning advisory services to prominent Australian organisations such as Fairfax, Westpac and ARCS. Learning Cafe Webinar content curation Learning Cafe Workplace Trends Forum online forum webinarThursday, May 12th, 2016 12 to 1 PM Sydney.

The 70:20:10 Model – Today, Tomorrow & Beyond


Apart from these skills and capabilities, there are others that every L&D professional should have; such as business skills (how many L&D professionals can read a balance sheet or a P&L account, yet how many of their customers and stakeholders will be focusing on these every day?). Together with my colleagues, we carried out a transformation to align all the training services and aggregate them into an aligned learning and development function.

Legacy Content Modernization Journey – Getting the Right Start

Harbinger Interactive Learning

Some guiding factors that would help you make this decision are: What is more important for your existing internal teams, working on new product development and servicing existing customers or modernizing legacy courses? From Harbinger's Thought Leadership Forum #flashtoHTML5 #modernization elearning‘ The time is always right to do what is right ”. You must be wondering how these words from Martin Luther King Jr. are relevant to our discussion today.

Halloween Edition – Tricks and Treats

eLearning 24-7

Audience Type – Employees, B2B (Customer training/education, association, etc.), The pricing does not include any setup fees, professional services, support services or any additional fee items the vendor may charge. Top Custom Development Shop for VR Content.

10 Benefits of Converting PDF to ePUB

Hurix Digital

In other words, a PDF book is actually an electronic snapshot of the print book and cannot be customized or brought alive with audio-visual features. You will need to sign up with an eLearning content development services provider who will provide you access to the software.

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5 Things You Didn’t Know About Working with States in Storyline

eLearning Brothers

You can create your own custom states. There are so many other things you can do with states that I’d invite you to experiment and explore the forums and blogs as well. State of the Union. Fifty, nifty United States. State troopers. State of grace. Trance-like state.

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I want to facilitate online discussions but how do I choose the right platform?

Joitske Hulsebosch eLearning

A discussion forum functionality is key for this purpose, other things are nice to have but often blur the decision about the forum to choose. services for building your own free social network for your group can make.