Free Webinar: How to Price Education Products

Association eLearning

Pricing for education products is all over the map. But pricing is too essential to leave to guesswork. In this session, we look at why you should eschew “downside pricing” (e.g., cost-based approaches) and embrace “upside pricing” that looks at the value you deliver to the buyers.

eLearning Brothers Revamps the Free eLearning Library

eLearning Brothers

We all love free stuff, especially when it can be put to good use! eLearning Brothers has always given and will continue to give out free assets that are beneficial to eLearning developers and presenters alike. We have added a free eBook by the renowned Bill West to our library!

The Importance of Listening to Your Customers (+How It Will Benefit Your Business)

Docebo

So, what about what our peers, managers, and customers have to say? In business, listening is one of the most important skills that you can have , especially if you take care of a team or have a customer-facing role. Why you Should Listen to Your Customers.

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Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?

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4 Ways to Close the Learning-Doing Gap for Front-Line Managers

companies to build their own custom solutions”. She finds some great articles and even some free elearning to help her gain a deeper understanding of SMART and get exposure to a number of cases and examples. retention, productivity, and employee engagement.

The Blended Learning Approach to Customer Training (Free Webinar)

Bottom-Line Performance

What makes customer training effective? And how do you design solutions that help customers not only use your product, but master it? This past June, we shared a case study on customer training in partnership with one of our clients, Roche Diagnostics.

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. This means marketers must focus on understanding how people interact with their brand, their products and their organization, across all touch points.

Use Customer Service Training to Prepare for Problem Solving

Absorb LMS

Providing an outstanding customer experience is always a top goal at any company. But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Technical skills & product knowledge.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?

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Free eBook: Developing Custom eLearning That Results In Efficient Corporate Training Delivery

eLearning Industry

It goes without saying, that if the company you work for believes and invests in learning, then they most likely hold an edge over their competitors, who might be focused solely on productivity. Employee Engagement Custom eLearning Employee Training Free eLearning eBooks Online Training

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Why And How You Should Educate Customers On Your Products

TalentLMS

Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. Improved customer satisfaction.

5 Ways Performance Support Can Help You Amplify Productivity

Docebo

This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. Five Ways Performance Support Increases Productivity.

Stunning Free Update to Adobe Captivate 2019 Raises the Bar with Quick Start Projects & Productivity Enhancements

Adobe Captivate

The latest update to Adobe Captivate is out now, it is free to Captivate users who either own Adobe Captivate 2019 or are on a subscription plan, and it is chock full of fresh, sensational new features and resources. Getting Started with Adobe Captivate 2019 : The incredible Free Update.

Why Product Managers Should Include Training in Their Launch Plan

Bottom-Line Performance

And then there’s the really bad surprise when you’re a product manager and you find out your company’s sales reps are misrepresenting the product you so carefully developed! So how do you avoid bad surprises when you’re planning your next product launch?

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).

Deck the Halls with Free Holiday Cutout Characters

eLearning Brothers

Creating a holiday-themed scenario customer service scenario? Ben’s pose and expression, above left, perfectly portray a customer wondering why his package hasn’t arrived yet. Free Characters. We always go the extra mile for you here at eLearning Brothers.

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Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be. 4) Free Tool.

Customer Satisfaction: Gaming the System

The Performance Improvement Blog

When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok.

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How to Compete with FREE eLearning

Association eLearning

Everyone loves free. Free coffee, free Wi-Fi, just about anything “free” is good, right? And if your association has plans to sell your next online course or webinar, you might not be too excited to hear your competitor is offering a similar product for free.

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Empower your company trainings with Custom LMS by Paradiso Solutions

Paradiso

Most learning management systems can offer custom LMS solutions that could include features like changing the logo or the colors of your LMS. You’ll need to decide if including branding elements like a logo, company colors and custom URL is enough. Why you need a Custom LMS solution?

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How Is Digital Transformation Shaping Customer Experience?

Talented Learning

Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

All You Need to Know About Measuring Your Customer Training ROI

Your Training Edge

Customer training is an important part of your business activities because you get an opportunity to teach the customer about your product. The training provides great benefit as it helps the customers fully comprehend your product and not only use it for once-off purposes.

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Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. But today, I want to focus specifically on why product training matters and how to deliver stellar training across the extended enterprise.

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Linkedin Learning Product Review

eLearning 24-7

Administration back-end – Navigation is good, some of the features such as Best Practices from LinkedIn Learning is illogical (especially since in my test, because only one best practice had anything of use for the administrator (from the product or value add standpoint).

The Ultimate Guide to Product Walkthroughs

Lemonade

You’ve got a new digital banking product ready to go. Neither your customers or your staff know how to use it. Customer support requests come pouring in, and your staff have no idea how to help. And that (should) mean investing in product walkthroughs.

Building Customer Profiles To Focus Your Online Learning Product Plans

eLearning Industry

How your individual learners behave and what they need along their learning paths can form natural groupings of behavior that can become the basis for building effective customer profiles. eLearning Market eLearning Market Growth eLearning Marketing Free eLearning eBooksThis post was first published on eLearning Industry.

Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?

How And When To Use Custom eLearning Solutions For Employee Training

eLearning Industry

Organizations that believe and invest in learning hold an edge over their competitors, who focus solely on productivity. Corporate eLearning Custom eLearning Employee Engagement Employee Motivation Free eLearning eBooks

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The Year in Productivity

Vitalyst

And that’s the point: Organizations are becoming increasingly customer- and employee-centric, and it began to show in 2017. Collaboration’s productivity-boosting potential grew in 2017—not just in theory, but also in practice.

The Year in Productivity

Vitalyst

And that’s the point: Organizations are becoming increasingly customer- and employee-centric, and it began to show in 2017. Collaboration’s productivity-boosting potential grew in 2017—not just in theory, but also in practice.

Customer Training: Are You Ahead of the Curve?

Litmos

In recent years, the Experience Economy has been reshaping the business world, as companies everywhere pursue new methods to enhance customer experience. Yet, when organizations forge stronger customer relationships, they’re choosing a proven path to competitive advantage.

Webinar: Customizing a Customizable Courseware Scenario in Storyline

eLearning Brothers

For one, in most cases, you aren’t able to customize them to your company branding guidelines. Last week, I showed you how to take one of the scenarios in our Conflict Resolution course and customize it using Storyline 2.

Gooooooooooals! How to Set Them and Keep Them: A Custom eLearning Bridge Course

eLearning Brothers

Continuing our exploration of pre-made custom eLearning courses for the Bridge LMS , today we’re taking a look at “Goal Setting and Achieving,” a crash course in effective goals, personal organization, and time management.

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Limit the Use of Free eLearning — The Best of eLearning is Not Free

Enyota Learning

Why Limit the Use of Free eLearning? Finding the same quality or expertise in the subject is something free eLearning fails at. Custom course creation, that requires pulling in the expertise of industry experts and researchers, is time-consuming and costs money.