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The Importance of Listening to Your Customers (+How It Will Benefit Your Business)

Docebo

So, what about what our peers, managers, and customers have to say? In business, listening is one of the most important skills that you can have , especially if you take care of a team or have a customer-facing role. Why you Should Listen to Your Customers.

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Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. Product Education. How to Bootstrap Product Education.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?

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4 Steps to Sales Enablement Success Using Games

Bottom-Line Performance

Sales training professionals play a critical role in their organizations. Whether an organization has highly educated reps selling complex products or sales representatives helping customers in a high turnover retail environment, sales enablement is the key to a healthy sales pipeline.

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Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?

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7 Kinds of Promotions to Boost Your Course Sales

LearnDash

When interest in your online course is lagging, use these course promotion strategies to help boost sales. Even if your online course is top of the class, it is likely that you will need to use a promotion to boost sales from time to time. Flash Sale. Seasonal Sale.

Sales 141

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

Why Product Managers Should Include Training in Their Launch Plan

Bottom-Line Performance

And then there’s the really bad surprise when you’re a product manager and you find out your company’s sales reps are misrepresenting the product you so carefully developed! So how do you avoid bad surprises when you’re planning your next product launch?

How Sales Reps Can Overcome 'Fear of Change' Objections

ej4 eLearning

And to prove that you’re not blowing smoke their way, you need to offer customer testimonials and multiple references to support your, well, support. Unless this is the first client for your company, surely you’ve got customer success stories from using your product. Sales

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Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be. 4) Free Tool.

Customer Satisfaction: Gaming the System

The Performance Improvement Blog

When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok.

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How Docebo and Salesforce Come Together for Optimal Sales and Training Potential

Docebo

How Docebo and Salesforce Come Together for Optimal Sales and Training Potential. Through effective tracking, an integrated system can lead to: Better deal sizes and wins through a better trained sales team equipped with deeper insight. Higher product adoption and renewal rates.

Docebo 208

47 books sales teams should have on their shelves

TalentLMS

And what kind of sales training can you deliver to your team that won’t waste their time? We scoured the internet, followed up on Amazon and Goodreads, and collected the most often mentioned, highly-rated, and most popular books on sales. Sales training books. Sales Management.

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CRM-LMS Integration: A Smarter Choice for Customer Education

Talented Learning

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Customer Education: Where’s the Value?

Why Custom eLearning is “the New Black” for Sales Training

PulseLearning

Traditionally, sales training was a face-to-face affair, delivered in the classroom and incorporating demonstrations from an instructor and role-play activities for participants to learn the practical application of new skills. Today, however, a growing number of businesses are geographically dispersed nationally and even globally, which calls for a smarter solution to sales training. You could even say that custom elearning is “the new black” for sales training.

All You Need to Know About Measuring Your Customer Training ROI

Your Training Edge

Customer training is an important part of your business activities because you get an opportunity to teach the customer about your product. The training provides great benefit as it helps the customers fully comprehend your product and not only use it for once-off purposes.

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How Is Digital Transformation Shaping Customer Experience?

Talented Learning

Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.

9 Product Knowledge M-learning Delivery Formats for Sales Teams

CommLab India

It is a well-known fact that products are the lifeline of companies, and sales reps need to be equipped with good knowledge of products. Salespeople, who are trained well on products, can communicate their value proposition effectively, and needless to say, close deals better.

Report: Integrating your CRM and LMS to Drive Sales and Fuel Performance

Docebo

Salesforce, currently the most popular CRM on the market, boasts over 100,000 customers and five million users worldwide, but it’s still a major investment with a suite of features that many companies don’t take full advantage of. DOWNLOAD THE FREE REPORT.

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Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

4 Sales Demo Tips That All Enterprises Should Be Using in 2020

Cloudshare

Sales. It’s that one area that can make or break even the best products and services. Sales demos are a useful tool that many software companies rely on to showcase what their product can do. Today, the sales process is driven by customer experiences.

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The 5 Fundamentals of Great Sales Training Videos

Unboxed

An alarming 66% of sales teams describe their training as irrelevant. Knowing 75% of employees are more likely to watch a video than read text, how do you create sales training videos that wow and make a positive impact on the bottom line? Custom Sales Training Video Content.

Sales 52

How the Rise of AI Changes Sales Training

Unboxed

There are plenty of upsides to automation: many companies have begun to leverage AI to better understand their customer’s behaviors and preferences so they can sell more personalized products, more accurately predict revenue, and even optimize pricing options for customers.

Sales 52

Is your annual kickoff meeting killing your sales enablement program?

Docebo

Still counting on event-based training for sales enablement? We know that a solid sales enablement strategy involves a delicate balance of the knowledge, skills, materials and process expertise necessary to win deals, faster. evolve as your key products or services do.

Sales 208

Amazing Customer Experiences Start with the Right Corporate Training

Kea

Even in this era of rapid digitization, it is the customer experience that defines success for a business. The Microsoft 2017 Global Customer Service Report revealed that 54% of customers say that they have higher expectations regarding customer services today than they did a year ago.

Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?

Sales Funnels, Product Launches, and Paid Ads for Course Creators with Jennifer Tamborski

LifterLMS

Learn about sales funnels, product launches, and paid ads for course creators with Jennifer Tamborski in this episode of the LMScast podcast hosted by Chris Badgett of LifterLMS. There are many tools you can implement as part of your sales funnel for your online course offering.

5 Ways to Elevate Your Sales Training With Learning Technology

Docebo

Sales training in fast-moving business environments is most effective when supported by innovative learning technologies. Doing so requires a number of mechanisms to function like a well-oiled machine – the key component: knowledgeable and effective sales people. START A FREE TRIAL!

Sales Training Best Practices: Providing a 360 Degree View of Your Customer

CommLab India

How can you impart good training to your sales folk? Well, you need to focus adequately on one of the vital elements of product sales training – providing complete information about the prospective customer. Integrate back office and customer facing processes.

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10 Sales Engineering Experts You Should Be Following on Twitter

Cloudshare

The field of sales engineering is a complex and competitive landscape. While you probably won’t meet too many high-profile sales engineers personally, the magic of Twitter enables you to connect with them on a day-to-day level. Feel free to watch it on demand. Sales Enablement

Squeezing More Out of Sales With Three Simple Words

ej4 eLearning

If you’re a salesperson, your customers will always be asking you for “stuff.” Maybe they want a new feature, or better delivery time, or a customized product. After all, aren’t these signals that the customer wants to buy? What you really want to do is guide the sales conversation toward an agreement that’s a win for both parties. For example, imagine a customer that asks “If I put in a two-month order, can I get a bigger discount?”.

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Training – The Key To An Outstanding Customer Experience In Retail

eLearning Industry

Providing quality customer experience in retail involves, at first, a rigorous recruitment process, but above all entails putting an effective training strategy into place to efficiently train sales staff to guarantee their expertise on products that are constantly evolving. Corporate eLearning Corporate Learning Best Practices Corporate Training Free eLearning eBooks Sales Team

Build Your Email List by Offering Free Lessons

LearnDash

If you are selling an online course then one of the best ways to build your email list is by giving away a free lesson. Marketing is the name of the game when it comes to online product sales, and that includes courses. The most common way to do this is by offering free lessons.

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3 Coaching Tips to Help Reps Overcome Sales Objections

Allego

Yet when it comes to preparing sales reps for customer objections, that’s exactly what many managers tacitly say: “I know we didn’t practice responses, so just be confident and get ready to think on your feet. Salespeople dread dealing with tough customer objections.

How to Use Sales Training to Solve Major B2B Pain Points

Docebo

In B2B sales training, there are always pain points, and a lot of them typically come back to information, or a lack thereof. Whether it’s pricing, product information or interactions between departments, the B2B industry always presents challenges.

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Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions.