INDUSTRY INSIGHTS YOUR PEERS ARE READING
So, what about what our peers, managers, and customers have to say? In business, listening is one of the most important skills that you can have , especially if you take care of a team or have a customer-facing role. Learning organizations have to be more service minded.”. MORE
Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. But today, I want to focus specifically on why product training matters and how to deliver stellar training across the extended enterprise. MORE
Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source? MORE
Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. Improved customer satisfaction. MORE
Conversion percentage: The first step in finding out your store’s conversion percentage is tracking the number of footfalls (customer visits) to the store. If your percentage is low, gather customer feedback to find out where expectations weren’t met and make changes to correct them. Evaluating this number allows you to see what new revenue sources might be affecting your sales or whether your store has seen increased productivity in sales personnel or management. MORE
We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?). MORE
We all love free stuff, especially when it can be put to good use! eLearning Brothers has always given and will continue to give out free assets that are beneficial to eLearning developers and presenters alike. We have added a free eBook by the renowned Bill West to our library! MORE
This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. Five Ways Performance Support Increases Productivity. MORE
EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process? MORE
Here are simple ideas for customer service training that can help you address some of the critical skills and behavioural changes you may be seeking. . This may look straightforward and not worth your time, but consider how many times you have been improperly approached or greeted by customer support staff. Train your customer care staff to deliver a positive and consistent greeting to every client. . View competitor customer service. MORE
Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age. MORE
Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates? MORE
When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok. MORE
According to HubSpot, growing companies are nearly twice as likely as stagnating companies to prioritize customer service training as “very important.” To retain your customers and keep them happy so you can grow, you need to prioritize your employees by implementing effective customer service training ideas so they’re equipped to be as helpful as possible. Customer Service Training Games and Activities. Customer Role Play. MORE
Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. MORE
Here at TechSmith we pride ourselves in our Customer Service. Here are the questions that we most commonly hear in Customer Service and where to find the answers… I lost my software key! How to reach Customer Service, Tech Support, or Sales. MORE
In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions. MORE
Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started. Organized, ongoing training will maintain your customer service reps’ skill levels and motivate them to improve and grow professionally. MORE
Now that you’ve zeroed down on using Moodle for your training needs, next step would be to hire the right Moodle service provider. And we know it’s a daunting task, given the proliferation of Moodle service providers. Be aware of such service providers! MORE
Customer training is an important part of your business activities because you get an opportunity to teach the customer about your product. The training provides great benefit as it helps the customers fully comprehend your product and not only use it for once-off purposes. MORE
Creating a holiday-themed scenario customer service scenario? Ben’s pose and expression, above left, perfectly portray a customer wondering why his package hasn’t arrived yet. Free Characters. We always go the extra mile for you here at eLearning Brothers. MORE
Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. Product Education. How to Bootstrap Product Education. MORE
Communication with your customers is key to building good relations. A good customer service often takes a company to scaling heights. Focus on providing instant customer service to your customers when they have urgent questions or any other technical queries. MORE
For one, in most cases, you aren’t able to customize them to your company branding guidelines. Last week, I showed you how to take one of the scenarios in our Conflict Resolution course and customize it using Storyline 2. MORE
How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. MORE
Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. Builds Service Skills On The Spot. MORE
Most learning management systems can offer custom LMS solutions that could include features like changing the logo or the colors of your LMS. You’ll need to decide if including branding elements like a logo, company colors and custom URL is enough. Why you need a Custom LMS solution? MORE
Providing an outstanding customer experience is always a top goal at any company. But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Technical skills & product knowledge. MORE
This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. This means marketers must focus on understanding how people interact with their brand, their products and their organization, across all touch points. MORE
Even in this era of rapid digitization, it is the customer experience that defines success for a business. The Microsoft 2017 Global Customer Service Report revealed that 54% of customers say that they have higher expectations regarding customer services today than they did a year ago. MORE
Learning and development take the backseat due to the attention being on drawing-in customers, as well as developing your service or product. It consists of the usage of audio/visual content, custom-made for each employee to work at his/her own pace, which is quite different from the old-fashioned employee training programs. You can also try EdApp’s Mobile LMS and authoring tool for free by signing up here. EdApp customer service training MORE
Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience. MORE
When it comes to customer service, competence is just the minimum viable product. You need more than just the technical capabilities to serve and solve the customer’s problems. That “more” is the personal connection between customer and customer service. MORE
Illustrator files can be exported out and then imported into PowerPoint, giving you the ability to create enhanced custom graphics. OpenOffice is basically a free version of office productivity suite, so it will come as no cost to you. MORE
How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin? MORE
If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be. MORE
Continuing our exploration of pre-made custom eLearning courses for the Bridge LMS , today we’re taking a look at “Goal Setting and Achieving,” a crash course in effective goals, personal organization, and time management. MORE
Custom Free Productivity Services Absorb LMS
SEPTEMBER 24, 2019
Providing an outstanding customer experience is always a top goal at any company. But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Technical skills & product knowledge.
Continu
SEPTEMBER 24, 2019
Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.
eLearning Brothers
MAY 26, 2017
We all love free stuff, especially when it can be put to good use! eLearning Brothers has always given and will continue to give out free assets that are beneficial to eLearning developers and presenters alike. We have added a free eBook by the renowned Bill West to our library!
Talented Learning
SEPTEMBER 25, 2019
Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. Product Education. How to Bootstrap Product Education.
Docebo
MAY 13, 2016
How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates.
|
Ed App
SEPTEMBER 15, 2019
Learning and development take the backseat due to the attention being on drawing-in customers, as well as developing your service or product. It consists of the usage of audio/visual content, custom-made for each employee to work at his/her own pace, which is quite different from the old-fashioned employee training programs. You can also try EdApp’s Mobile LMS and authoring tool for free by signing up here. EdApp customer service training
Docebo
NOVEMBER 11, 2019
So, what about what our peers, managers, and customers have to say? In business, listening is one of the most important skills that you can have , especially if you take care of a team or have a customer-facing role. Learning organizations have to be more service minded.”.
The Performance Improvement Blog
DECEMBER 10, 2013
When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok.
eLearning Brothers
DECEMBER 21, 2017
Creating a holiday-themed scenario customer service scenario? Ben’s pose and expression, above left, perfectly portray a customer wondering why his package hasn’t arrived yet. Free Characters. We always go the extra mile for you here at eLearning Brothers.
Talented Learning
JUNE 29, 2019
This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. This means marketers must focus on understanding how people interact with their brand, their products and their organization, across all touch points.
|
Talented Learning
JUNE 26, 2018
Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?
Talented Learning
SEPTEMBER 25, 2018
Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.
Ed App
JANUARY 28, 2019
Here are simple ideas for customer service training that can help you address some of the critical skills and behavioural changes you may be seeking. . This may look straightforward and not worth your time, but consider how many times you have been improperly approached or greeted by customer support staff. Train your customer care staff to deliver a positive and consistent greeting to every client. . View competitor customer service.
Talented Learning
SEPTEMBER 5, 2018
If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be.
Ed App
JANUARY 28, 2019
Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started. Organized, ongoing training will maintain your customer service reps’ skill levels and motivate them to improve and grow professionally.
TalentLMS
MARCH 28, 2018
Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. Improved customer satisfaction.
Docebo
OCTOBER 2, 2018
This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. Five Ways Performance Support Increases Productivity.
Litmos
SEPTEMBER 4, 2018
Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. Builds Service Skills On The Spot.
Unboxed
OCTOBER 18, 2018
According to HubSpot, growing companies are nearly twice as likely as stagnating companies to prioritize customer service training as “very important.” To retain your customers and keep them happy so you can grow, you need to prioritize your employees by implementing effective customer service training ideas so they’re equipped to be as helpful as possible. Customer Service Training Games and Activities. Customer Role Play.
Talented Learning
FEBRUARY 12, 2018
We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).
Your Training Edge
OCTOBER 2, 2019
Communication with your customers is key to building good relations. A good customer service often takes a company to scaling heights. Focus on providing instant customer service to your customers when they have urgent questions or any other technical queries.
Yarno
JUNE 19, 2019
When it comes to customer service, competence is just the minimum viable product. You need more than just the technical capabilities to serve and solve the customer’s problems. That “more” is the personal connection between customer and customer service.
Inkling
MAY 23, 2016
Conversion percentage: The first step in finding out your store’s conversion percentage is tracking the number of footfalls (customer visits) to the store. If your percentage is low, gather customer feedback to find out where expectations weren’t met and make changes to correct them. Evaluating this number allows you to see what new revenue sources might be affecting your sales or whether your store has seen increased productivity in sales personnel or management.
Paradiso
APRIL 7, 2017
Now that you’ve zeroed down on using Moodle for your training needs, next step would be to hire the right Moodle service provider. And we know it’s a daunting task, given the proliferation of Moodle service providers. Be aware of such service providers!
eLearning Brothers
OCTOBER 16, 2017
For one, in most cases, you aren’t able to customize them to your company branding guidelines. Last week, I showed you how to take one of the scenarios in our Conflict Resolution course and customize it using Storyline 2.
eLearning Brothers
MARCH 8, 2017
Illustrator files can be exported out and then imported into PowerPoint, giving you the ability to create enhanced custom graphics. OpenOffice is basically a free version of office productivity suite, so it will come as no cost to you.
eLearning Brothers
FEBRUARY 2, 2017
Continuing our exploration of pre-made custom eLearning courses for the Bridge LMS , today we’re taking a look at “Goal Setting and Achieving,” a crash course in effective goals, personal organization, and time management.
Paradiso
MAY 10, 2019
Most learning management systems can offer custom LMS solutions that could include features like changing the logo or the colors of your LMS. You’ll need to decide if including branding elements like a logo, company colors and custom URL is enough. Why you need a Custom LMS solution?
Talented Learning
JUNE 11, 2019
Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.
Talented Learning
NOVEMBER 20, 2018
In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions.
TechSmith Camtasia
AUGUST 29, 2012
Here at TechSmith we pride ourselves in our Customer Service. Here are the questions that we most commonly hear in Customer Service and where to find the answers… I lost my software key! How to reach Customer Service, Tech Support, or Sales.
Your Training Edge
AUGUST 21, 2019
Customer training is an important part of your business activities because you get an opportunity to teach the customer about your product. The training provides great benefit as it helps the customers fully comprehend your product and not only use it for once-off purposes.
Talented Learning
FEBRUARY 27, 2019
EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?
Talented Learning
OCTOBER 15, 2019
Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. But today, I want to focus specifically on why product training matters and how to deliver stellar training across the extended enterprise.
Kea
NOVEMBER 25, 2019
Even in this era of rapid digitization, it is the customer experience that defines success for a business. The Microsoft 2017 Global Customer Service Report revealed that 54% of customers say that they have higher expectations regarding customer services today than they did a year ago.
Talented Learning
OCTOBER 10, 2017
How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?
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