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eLearning Brothers Revamps the Free eLearning Library

eLearning Brothers

We all love free stuff, especially when it can be put to good use! eLearning Brothers has always given and will continue to give out free assets that are beneficial to eLearning developers and presenters alike. We have added a free eBook by the renowned Bill West to our library!

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?

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Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?

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Why And How You Should Educate Customers On Your Products

TalentLMS

Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. Improved customer satisfaction.

LMS Vendors: How to Select the Right Vendor for your Goals

Hurix Digital

Organizations generally prefer to outsource their LMS requirements to vendors or service providers, mainly because it saves them time and money and also because they do not have an in-house IT team to design, build and maintain a custom solution.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. But today, I want to focus specifically on why product training matters and how to deliver stellar training across the extended enterprise.

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Choosing an E-learning Vendor? Review this Checklist First

CommLab India

If you have decided to buy your e-learning course or outsource it to a customized e-learning solutions provider, the next step is to choose a reliable e-learning vendor. Before choosing an outsourcing partner, it is important to check whether the vendor has a qualified team in place.

Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?

From the Vendor: Degreed on the Evolution of E-learning

CLO Magazine

E-learning has come a long way, according to Todd Tauber, vice president of product marketing for Degreed, an education technology company. CLO: What problem do CLOs come to vendors like Degreed to solve? Tags: Degreed , e-learning , learning delivery , technology , vendors.

Is Your RFP Response On Point? Tips for Learning Systems Vendors

Talented Learning

You know your product is a contender and you deserve a shot at closing the deal. Your answers seem like boilerplate product copy.” But vendors have more control over RFP outcomes than you may think. As a vendor, you can demonstrate leadership by seeking clarification.

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5 Critical Questions To Ask Potential LMS Vendors

KnowledgeAnywhere

There are the basic question of pricing and features that you will, of course, be asking potential vendors. Here is a list of 5 critical questions you and your team should ask when talking to LMS vendors. Extended Enterprise for training external stakeholders (customers or contractors).

The Ultimate Guide to Product Walkthroughs

Lemonade

You’ve got a new digital banking product ready to go. Neither your customers or your staff know how to use it. Customer support requests come pouring in, and your staff have no idea how to help. And that (should) mean investing in product walkthroughs.

Product Review: BlueVolt

eLearning 24-7

Ability to offer ads for products or ads to specific sections for folks to visit – for each child (sub-portal) - yes – every child can be skinned to look a different way then the parent. While it offers some customizations, in general it typically lists.

Product Review: Litmos LMS

eLearning 24-7

Segment as a whole is growing in terms of vendors. LMSs Segment Breakout (By the percentage of total number of vendors in each segment). Vendor: Litmos. Can create custom themes within the system, all the way down to the color of the mouse click “hover&#.

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

CRM-LMS Integration: A Smarter Choice for Customer Education

Talented Learning

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Customer Education: Where’s the Value?

2015 Talented Learning LMS Vendor Award Recipients

Talented Learning

Every LMS tried to be all things to all types of customers in all industries. A steady flurry of acquisitions disrupted customers’ lives but never the market as a whole. Innovation was stagnant and most vendor effort was invested in stealing customers from one another.

The LMS Customization Trap: Why eThink Recommends Configuration Instead

eThink Education

It is an age-old question in the software industry… Do you need a heavily customized Learning Management System (LMS) that reflects your ideal business process flow, or are you better off adapting to an out-of-the-box product that meets most of your needs?

Y R Some Vendors confused about e-learning?

eLearning 24-7

Are there vendors in the e-learning space who lack basic understanding around e-learning? Lastly, if the vendors, organizations and firms whose whole background, expertise and existence is tied to e-learning and they themselves are not fully understanding it, does this bode well for the industry as a whole? (I’ll You can read the post here , then feel free to respond, but the whole takeaway is that when e-mail was first identified it was for online mail.

The Real Cost of a Free (Open Source) LMS!

Upside Learning

Add to it the fact that its open source which makes it free to use, has made it very popular. But is Moodle or any other open source LMS (there are a few good ones like the ones mentioned here ) really free? So what is a real cost of a free (open source) LMS?

Podcast 30: Learning From Customer Conferences – With Tristan Jordan and Tara Pawlak of Community Brands

Talented Learning

Tara and Tristan are joining us fresh on the heels of their annual customer conference, Xperience. Community conferences are a powerful way to build a brand – strengthening relationships while you celebrate customer successes and explore common challenges.

See Learning Content From a New Perspective

Docebo

In today’s market, there are generally three types of ready-to-go learning content options: Learning platform integrations with content vendors: When an LMS offers integrations with one or more content vendors without white-labeling those content vendors.

How Technology is Changing the Way We Do Product Training

Lemonade

Customers expect your frontline to be product experts, able to help with whatever question or issue they have. As a result, product training is quickly becoming one of the most important programs you can run for frontline staff. All-in-one product training.

How to implement a successful customer training program

Elucidat

Providing customer training around your products or services is a fantastic way to differentiate yourself from competitors. It also boosts customer engagement and enables them to gain more value from you: win, win. Why invest in customer training? Customer training

Custom Learning Experiences: Next Commercial Training Trend?

Talented Learning

Customer-focused organizations everywhere are making “ learning experience ” a top priority and for commercial training companies, and it has become a mission-critical requirement. Want to learn more about Custom Learning Experiences? Trending: Open Source/Custom Models.

10 Ways to Lose at Selling Learning Systems: For LMS Vendors

Talented Learning

LMS vendors, I owe you a post. Then we recommend 4 highly qualified, matching vendors to evaluate in a formal RFP process. Learning systems buyers are always more successful when they invest time upfront qualifying vendors for their specific business situation).

Seven Simple Steps to Select the Right LMS Vendor

CommLab India

These software applications allow you to host, manage, and track training programs in a hassle-free manner. You need to follow a proven process to zero-in on the right vendor, who can meet your needs well. Step 3: Ask Vendors to Demonstrate Their LMSs.

Why our Customers Love Customer Success

LearnUpon

Customer success is a relatively new trend in the software industry. But we’ve had a customer success team since Carrie Weitzel, our amazing head of customer success, joined LearnUpon in 2015. Most LMS vendors haven’t invested in customer success.

Top 50 LMS Report for 2016 – What you need to know (criteria, approach, and yeah some vendors)

eLearning 24-7

And yeah there are vendors who will taut that they are in X list or Y rankings and thus should be included. This isn’t a beauty contest, nor a pay for play (I NEVER accept that, nor play that game, nor do I accept any referral fees or whatever some vendors offer for recommending them). These are vendors who have been around a long time, build share of the market and generally speaking had early name recognition which has helped them in build business.

Wikis for Improving Productivity

Experiencing eLearning

Significant increases in productivity with a wiki. The productivity increases are really what interests me in this webinar. They used to keep contact info for vendors in Outlook, but had problems keeping consistent across multiple contact cards. Productivity. Improves customer service b/c people have the right information–you aren’t working on a mortgage and discover halfway through that the rules have changed. Q: Why PBwiki and not a free wiki?

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EL247?s Vendors 2 View Guide @ #ASTD2014

eLearning 24-7

” Seriously though, a lot of people ask me what vendors to see or what vendors I look at, etc. If I find the product interesting, I ask for more info, see a demo, ask for a separate meeting, etc. Tweets will be tied to anything – a product that I find interesting that is new or strikes me on the super wow scale, a product or products that I find missed the mark or are underwhelming, feedback from folks wallking the floor and from vendors.

LMS Vendor (what you have) vs. LMS Partner (what you want)

EthosCE

Perhaps you assumed that your LMS vendor knew that you needed less, not more, administrative tasks on your plate and that your LMS platform would have all of the features that you needed from day one. Data Sharing and Customized Reports.

Off-the-Shelf Content or Custom-built: Which Is Better For Your e-Learning Endeavour?

G-Cube

If the content like organizational specific courses on products or processes does not exist at all in the public domain, then the only route is custom content creation. Many vendors also get the OTS content approved by authoritative organisations.

Top Nine Web Conferencing Vendors for 2015 Plus Trends

eLearning 24-7

And it isn’t because their product is outrageously expensive – but yowsa many of them are, when was the economy fully out of a recession yet (globally)? Free – up to a small number of participants, and with limited features. Per Host – My number #1 vendor goes this route, but they and a few others push ultimate options with a minimum number of hosts and I’m not even talking Enterprise yet. I know what you are thinking.

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The Complete Guide to Making Your LMS Free Trial Work For You

LearnUpon

An LMS free trial is a crucial part of your selection process. Most, if not all, vendors worth their salt will offer a free trial. As one of LearnUpon’s account managers, I chat to prospective customers about how to make the most of their LMS free trial every day. How to Make an LMS Free Trial Work for You. Before you even start your LMS trial, many vendors offer a product demo. On to your free trial. Talk to the vendor.

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