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eLearning Brothers Revamps the Free eLearning Library

eLearning Brothers

We all love free stuff, especially when it can be put to good use! eLearning Brothers has always given and will continue to give out free assets that are beneficial to eLearning developers and presenters alike. Over the past few days, we at eLearning Brothers have completely refreshed our Free Library with over 95 new templates, stock assets, custom resources, and even a course from our new Customizable Courseware offering. Create Free Account.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education.

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Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. Once considered a nice-to-have option for product and service providers, customer training is now considered a strategic necessity for businesses in every industry – and with good reason. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. In fact, most learning-related solutions are tucked into the gold column under “Customer Experience, Service and Success.” 25 Must-Read Customer Education Blogs.

Why And How You Should Educate Customers On Your Products

TalentLMS

Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is despite companies (especially software vendors) releasing more technologically sophisticated and innovative products that can sometimes leave customers scratching their heads.

Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be. As a successful customer, you’re likely to buy more and encourage others to do the same. This means customer education is more than just a nice idea. Free Content: Pros and Cons. 4) Free Tool.

Free L&D webinars for October 2020

Limestone Learning

If you’re worried about keeping up, why not check out a free webinar? October’s crop of events is full of information and tips to stay productive, even in uncertain times. They’ll explore use cases in areas of contracting, vendor onboarding, bill payment and ordering.

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LMS Vendors: How to Select the Right Vendor for your Goals

Hurix Digital

Organizations generally prefer to outsource their LMS requirements to vendors or service providers, mainly because it saves them time and money and also because they do not have an in-house IT team to design, build and maintain a custom solution. This being said, how to choose the right LMS vendor for your organizational goals? As a thumb rule, start-ups that wish to sell custom content often need branding or white-labeling.

Choosing an E-learning Vendor? Review this Checklist First

CommLab India

If you have decided to buy your e-learning course or outsource it to a customized e-learning solutions provider, the next step is to choose a reliable e-learning vendor. The best way to do this is to focus on some key areas of e-learning development and ask the right questions from a potential e-learning vendor. Before choosing an outsourcing partner, it is important to check whether the vendor has a qualified team in place.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process? And what does effective customer education actually look like? Dave is also committed to empowering customer education professionals everywhere. It’s the same with customer education.

Y R Some Vendors confused about e-learning?

eLearning 24-7

Are there vendors in the e-learning space who lack basic understanding around e-learning? Lastly, if the vendors, organizations and firms whose whole background, expertise and existence is tied to e-learning and they themselves are not fully understanding it, does this bode well for the industry as a whole? (I’ll You can read the post here , then feel free to respond, but the whole takeaway is that when e-mail was first identified it was for online mail.

Covid-19 Aid: Free Tools and Resources for Virtual Learning and Remote Work

Talented Learning

So we’ve compiled a list of free tools and resources in 7 categories: 1) Learning Technology Offers. So feel free to bookmark this page, so you can return periodically for updates. NOTE: Although we don’t receive compensation from any of the sources mentioned below, feel free to tell them I sent you. Free Tools and Resources for Virtual Learning and Remote Work Solutions. That’s because the always-free entry-level version provides significant value.

Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. As Forrester Research confirms, reliable customer intelligence creates value in multiple ways. These goals have fueled widespread popularity of systems that provide customer insights , marketing automation and sales enablement. How Well Do Your Customers Know You ?

Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

EPISODE 32 – TOPIC SUMMARY AND GUEST: If you’re a fan of Talented Learning, you know I’m obsessed with customer education. And if you share my enthusiasm for customer education, you’ll want to listen to every word of advice from today’s guest, Bill Cushard , General Manager of Learndot by ServiceRocket. Bill is one of the few people in the world who truly has a finger on the pulse of customer education. Are they buying more product?

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. But today, I want to focus specifically on why product training matters and how to deliver stellar training across the extended enterprise. KEY TAKEAWAYS: Product training can be a source of strategic advantage. For example, when product training is an employee imperative, everyone in the organization becomes aligned with the customer experience.

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From the Vendor: Degreed on the Evolution of E-learning

CLO Magazine

E-learning has come a long way, according to Todd Tauber, vice president of product marketing for Degreed, an education technology company. CLO: What problem do CLOs come to vendors like Degreed to solve? To deliver all of that, over the last 15 to 20 years CLOs have invested in: LMSs, LCMSs, course and media libraries, custom portals, enterprise social networks, video platforms. Tags: Degreed , e-learning , learning delivery , technology , vendors.

Product Review: BlueVolt

eLearning 24-7

Ability to offer ads for products or ads to specific sections for folks to visit – for each child (sub-portal) - yes – every child can be skinned to look a different way then the parent. Ability to e-mail a group of people or an individual within the product – ideal for classroom, webinars or even admin to send specific notifications without having to sent it to everyone. While it offers some customizations, in general it typically lists.

Product Review: Litmos LMS

eLearning 24-7

Segment as a whole is growing in terms of vendors. LMSs Segment Breakout (By the percentage of total number of vendors in each segment). Vendor: Litmos. Can create custom themes within the system, all the way down to the color of the mouse click “hover&#. Let’s say you wanted to start charging a price for a course you currently provide for free. So what makes a Lite LMS different from a Standard LMS?

5 Critical Questions To Ask Potential LMS Vendors

KnowledgeAnywhere

There are the basic question of pricing and features that you will, of course, be asking potential vendors. However, there are some deeper questions that you should take the time to ask potential LMS vendors to help determine if they will be a good fit for a long term partnership with your business. Here is a list of 5 critical questions you and your team should ask when talking to LMS vendors. Extended Enterprise for training external stakeholders (customers or contractors).

The Real Cost of a Free (Open Source) LMS!

Upside Learning

Add to it the fact that its open source which makes it free to use, has made it very popular. But is Moodle or any other open source LMS (there are a few good ones like the ones mentioned here ) really free? Though they may be free at a tangible expense level, they do carry a cost which the organization implementing the LMS should be aware and careful of. So what is a real cost of a free (open source) LMS? That’s the only thing that’s free. Well this seems free.

2015 Talented Learning LMS Vendor Award Recipients

Talented Learning

Every LMS tried to be all things to all types of customers in all industries. A steady flurry of acquisitions disrupted customers’ lives but never the market as a whole. Innovation was stagnant and most vendor effort was invested in stealing customers from one another. LMS innovation was stifled yet again and innumerable customers became lost in the bureaucracy of behemoth software companies. The 2015 Talented Learning LMS Vendor Award Winners .

Is Your RFP Response On Point? Tips for Learning Systems Vendors

Talented Learning

You know your product is a contender and you deserve a shot at closing the deal. Your answers seem like boilerplate product copy.” But vendors have more control over RFP outcomes than you may think. Sounds obvious – but you’d be surprised how many vendors ignore requested input. As a vendor, you can demonstrate leadership by seeking clarification. LMS buyers don’t evaluate software vendors on product features and functionality, alone.

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Top 50 LMS Report for 2016 – What you need to know (criteria, approach, and yeah some vendors)

eLearning 24-7

And yeah there are vendors who will taut that they are in X list or Y rankings and thus should be included. This isn’t a beauty contest, nor a pay for play (I NEVER accept that, nor play that game, nor do I accept any referral fees or whatever some vendors offer for recommending them). These are vendors who have been around a long time, build share of the market and generally speaking had early name recognition which has helped them in build business.

Wikis for Improving Productivity

Experiencing eLearning

Significant increases in productivity with a wiki. The productivity increases are really what interests me in this webinar. They used to keep contact info for vendors in Outlook, but had problems keeping consistent across multiple contact cards. Productivity. Improves customer service b/c people have the right information–you aren’t working on a mortgage and discover halfway through that the rules have changed. Q: Why PBwiki and not a free wiki?

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EL247?s Vendors 2 View Guide @ #ASTD2014

eLearning 24-7

” Seriously though, a lot of people ask me what vendors to see or what vendors I look at, etc. If I find the product interesting, I ask for more info, see a demo, ask for a separate meeting, etc. Tweets will be tied to anything – a product that I find interesting that is new or strikes me on the super wow scale, a product or products that I find missed the mark or are underwhelming, feedback from folks wallking the floor and from vendors.

CRM-LMS Integration: A Smarter Choice for Customer Education

Talented Learning

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Most Salesforce users rely on this powerful software-as-a-service suite for its original purpose – centralized management and tracking of customer and prospect account information. Customer Education: Where’s the Value? Customer satisfaction scores.

The Ultimate Guide to Product Walkthroughs

Lemonade

You’ve got a new digital banking product ready to go. Neither your customers or your staff know how to use it. Customer support requests come pouring in, and your staff have no idea how to help. Before you hit that figurative launch button, you need to develop some onboarding tools for both staff and customers. And that (should) mean investing in product walkthroughs. What is a Product Walkthrough? Plus you don’t need to engage a vendor for every update.

Top Nine Web Conferencing Vendors for 2015 Plus Trends

eLearning 24-7

And it isn’t because their product is outrageously expensive – but yowsa many of them are, when was the economy fully out of a recession yet (globally)? Free – up to a small number of participants, and with limited features. Per Host – My number #1 vendor goes this route, but they and a few others push ultimate options with a minimum number of hosts and I’m not even talking Enterprise yet. I know what you are thinking.

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Top 8 FREE Open Source LMSs

eLearning 24-7

Everyone loves free, especially with software. Free software should be in a class by itself, because it often rumbles into three areas: 100% free with no watermarks, limited features/capabilities. 100% free but with limited features (if you want those gone you pay for it). 100% free but with limitations (and you cannot upgrade – some ATs actually do this – with the goal of you buying another of their products). Feel free to marvel.

LMS vendors: R u hearing us?

eLearning 24-7

LMS Vendors. 30% vendors offer at least one type of social media – from my latest LMS directory. Dozens of LMS vendors, had typos on their web pages, zero screens of the system, links that went nowhere and two kicked up my Firewall warning of possible privacy collection and one had a Trojan Horse (I use a hardcore firewall and A/V). Over 90% of LMS vendors had their sites available only in English; so the potential customer could not view it in any other language.

Using an LXP to Fix Learning Gaps in Customer and Channel Partner Education

Origin Fractal LXP

A skilled user of Quark could command a handsome salary and the product simply stood unopposed and was the backbone of the industry. The makers of Quark refused to create a version of the product compatible with OSX. If you refuse to adapt to changing user requirements, do not price your product sensibly, and do not have adequate product training; be prepared to fail. Limitations of the Traditional LMS in Deploying Customer Education Training.

The Complete Guide to Making Your LMS Free Trial Work For You

LearnUpon

An LMS free trial is a crucial part of your selection process. Most, if not all, vendors worth their salt will offer a free trial. As one of LearnUpon’s account managers, I chat to prospective customers about how to make the most of their LMS free trial every day. How to Make an LMS Free Trial Work for You. Before you even start your LMS trial, many vendors offer a product demo. On to your free trial. Talk to the vendor.

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LMS Vendors: U Can Survive – Innovate, Invigorate and Invent

eLearning 24-7

It was within these comments, that afterwords, I decided to expand a bit plus identify other areas that I see, LMS vendors must explore – which they have not yet done so, to re-energize themselves. Thus, the LMS vendors are creating a Bogeyman – their own bogeyman, and it does not have to be that way. Far too many LMS vendors are stuck in a rut. Oh, excuse me – social networking to most of the vendors who spin it under the guise of social learning.

Custom Learning Experiences: Next Commercial Training Trend?

Talented Learning

Customer-focused organizations everywhere are making “ learning experience ” a top priority and for commercial training companies, and it has become a mission-critical requirement. Technology and vendors are constantly changing, so each new buying cycle involves a steep learning curve. Yet many LMS vendors who serve other market segments say they are also a strong choice for commercial training because they offer a shopping cart and checkout functionality.