Expert insights. Personalized for you.
Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers. MORE
Customer success is a relatively new trend in the software industry. But we’ve had a customer success team since Carrie Weitzel, our amazing head of customer success, joined LearnUpon in 2015. Most LMS vendors haven’t invested in customer success. MORE
But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is why “customer education” is also thought of as “customer empowerment”. MORE
EPISODE 32 – TOPIC SUMMARY AND GUEST: If you’re a fan of Talented Learning, you know I’m obsessed with customer education. Bill is one of the few people in the world who truly has a finger on the pulse of customer education. What led you to customer education, specifically? MORE
Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Customer Education: Where’s the Value? MORE
In this article, I’ll share 6 ways to evaluate the LMS customer experience during your next free trial or demo. Learning Management Systems Best Learning Management System LMS Customer Experience LMS Selection LMS Vendors User ExperienceHow well will an LMS stand up in your company’s environment? Will it meet your goals and get people excited about L&D? This post was first published on eLearning Industry. MORE
If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. I’ve experienced the free route and the paid route. MORE
But vendors have more control over RFP outcomes than you may think. Sounds obvious – but you’d be surprised how many vendors ignore requested input. As a vendor, you can demonstrate leadership by seeking clarification. A response that isn’t customized looks half-hearted. MORE
With almost 700 LMS vendors in the world, competition for every sales opportunity is fierce. Along the way, I have seen more than 100 salespeople from multiple vendors compete to win legitimate business opportunities. LMS Vendor Sales Tips. MORE
We all love free stuff, especially when it can be put to good use! eLearning Brothers has always given and will continue to give out free assets that are beneficial to eLearning developers and presenters alike. We have added a free eBook by the renowned Bill West to our library! MORE
If you are looking to outsource custom eLearning development on a stringent budget, there’s good news! There are 6 simple steps you can take—along with your vendor—to ensure the project stays within your budget and timelines. MORE
Mobile Learning Compliance Training Free eBooks LMS Vendors Mobile Learning DesignMobile solutions are a good choice for your compliance requirements. But with so many providers in the market, how do you pick the right one? This post was first published on eLearning Industry. MORE
by Megan Torrance In my previous xAPI article I pointed to the emergence of "geek-free tools and platforms" as the hallmark that xAPI is beginning to achieve main-stream status. MORE
EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process? MORE
CLO: What problem do CLOs come to vendors like Degreed to solve? To deliver all of that, over the last 15 to 20 years CLOs have invested in: LMSs, LCMSs, course and media libraries, custom portals, enterprise social networks, video platforms. MORE
Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Customer satisfaction scores? MORE
Are there vendors in the e-learning space who lack basic understanding around e-learning? Lastly, if the vendors, organizations and firms whose whole background, expertise and existence is tied to e-learning and they themselves are not fully understanding it, does this bode well for the industry as a whole? (I’ll You can read the post here , then feel free to respond, but the whole takeaway is that when e-mail was first identified it was for online mail. MORE
Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. MORE
If you have decided to buy your e-learning course or outsource it to a customized e-learning solutions provider, the next step is to choose a reliable e-learning vendor. Before choosing an outsourcing partner, it is important to check whether the vendor has a qualified team in place. MORE
And yeah there are vendors who will taut that they are in X list or Y rankings and thus should be included. This isn’t a beauty contest, nor a pay for play (I NEVER accept that, nor play that game, nor do I accept any referral fees or whatever some vendors offer for recommending them). These are vendors who have been around a long time, build share of the market and generally speaking had early name recognition which has helped them in build business. MORE
Read how they help keep eLearning design and development within budget, and timelines, their components, the inputs you should share with your vendor, and more. eLearning Design and Development Corporate Training Custom eLearning Free eLearning eBooks Learning Objectives MORE
You somehow would’ve digested the term and come to a conclusion that it’s just another word for a Free LMS. Free LMS… Praise the Lord for the ‘ Open Source LMS ’. An open source LMS is free because you don’t have to pay a fee to own its code. MORE
Customer-focused organizations everywhere are making “ learning experience ” a top priority and for commercial training companies, and it has become a mission-critical requirement. Want to learn more about Custom Learning Experiences? Trending: Open Source/Custom Models. MORE
These software applications allow you to host, manage, and track training programs in a hassle-free manner. You need to follow a proven process to zero-in on the right vendor, who can meet your needs well. Step 3: Ask Vendors to Demonstrate Their LMSs. MORE
LMS vendors, I owe you a post. Then we recommend 4 highly qualified, matching vendors to evaluate in a formal RFP process. Learning systems buyers are always more successful when they invest time upfront qualifying vendors for their specific business situation). MORE
Add to it the fact that its open source which makes it free to use, has made it very popular. But is Moodle or any other open source LMS (there are a few good ones like the ones mentioned here ) really free? So what is a real cost of a free (open source) LMS? MORE
Sometimes they choose a vendor without proper evaluation only to end up having a bad experience – missed deadlines, shoddy output & unprofessional teams. So, how to select a vendor for elearning outsourcing? Speak with some of their long-term customers. MORE
Organizations generally prefer to outsource their LMS requirements to vendors or service providers, mainly because it saves them time and money and also because they do not have an in-house IT team to design, build and maintain a custom solution. MORE
Every LMS tried to be all things to all types of customers in all industries. A steady flurry of acquisitions disrupted customers’ lives but never the market as a whole. Innovation was stagnant and most vendor effort was invested in stealing customers from one another. MORE
But the industry’s unbridled expansion started to lose steam a couple of years ago, when vendors began seeking growth through acquisition. And as vendors focus more heavily on gaining market share dominance, buyers should prepare for further M&A confusion, uncertainty and disruption. MORE
There are the basic question of pricing and features that you will, of course, be asking potential vendors. Here is a list of 5 critical questions you and your team should ask when talking to LMS vendors. Extended Enterprise for training external stakeholders (customers or contractors). MORE
Before you outsource custom eLearning development to overseas eLearning vendors, there are certain measures to be taken to ensure a smooth process. This article discusses 4 essential steps to follow before you start outsourcing your custom eLearning development. MORE
How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin? MORE
If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be. 4) Free Tool. MORE
There has never been an accurate number of how many learning system vendors actually have a training department, let alone trainers who provide said training, or customer education. Every vendor will state to you, if asked, how great is their support. However, behind the scenes, some of those vendors who say we are above 90%, are well, lying ( I can find no easy way to say this). Not every vendor has bad or average support. It asks for metrics from the vendor. MORE
Gyrus
APRIL 29, 2019
LMS vendors provide a consistent experience year after year. Gyrus offers free software upgrades to their customers many times to ensure the best latest versions
Upside Learning
MARCH 4, 2010
Sometimes they choose a vendor without proper evaluation only to end up having a bad experience – missed deadlines, shoddy output & unprofessional teams. So, how to select a vendor for elearning outsourcing? Speak with some of their long-term customers.
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eLearning Brothers
MAY 26, 2017
We all love free stuff, especially when it can be put to good use! eLearning Brothers has always given and will continue to give out free assets that are beneficial to eLearning developers and presenters alike. We have added a free eBook by the renowned Bill West to our library!
Hurix Digital
MARCH 13, 2019
Organizations generally prefer to outsource their LMS requirements to vendors or service providers, mainly because it saves them time and money and also because they do not have an in-house IT team to design, build and maintain a custom solution.
Talented Learning
JANUARY 15, 2020
EPISODE 32 – TOPIC SUMMARY AND GUEST: If you’re a fan of Talented Learning, you know I’m obsessed with customer education. Bill is one of the few people in the world who truly has a finger on the pulse of customer education. What led you to customer education, specifically?
Talented Learning
JANUARY 22, 2019
Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Customer satisfaction scores?
|
eLearning Industry
SEPTEMBER 20, 2019
Before you outsource custom eLearning development to overseas eLearning vendors, there are certain measures to be taken to ensure a smooth process. This article discusses 4 essential steps to follow before you start outsourcing your custom eLearning development.
eLearning Industry
SEPTEMBER 23, 2019
If you are looking to outsource custom eLearning development on a stringent budget, there’s good news! There are 6 simple steps you can take—along with your vendor—to ensure the project stays within your budget and timelines.
Talented Learning
JUNE 26, 2018
Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers.
Talented Learning
SEPTEMBER 25, 2018
Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.
eLearning Industry
SEPTEMBER 13, 2019
Read how they help keep eLearning design and development within budget, and timelines, their components, the inputs you should share with your vendor, and more. eLearning Design and Development Corporate Training Custom eLearning Free eLearning eBooks Learning Objectives
|
CommLab India
OCTOBER 11, 2016
If you have decided to buy your e-learning course or outsource it to a customized e-learning solutions provider, the next step is to choose a reliable e-learning vendor. Before choosing an outsourcing partner, it is important to check whether the vendor has a qualified team in place.
eLearning Industry
MAY 16, 2019
Mobile Learning Compliance Training Free eBooks LMS Vendors Mobile Learning DesignMobile solutions are a good choice for your compliance requirements. But with so many providers in the market, how do you pick the right one? This post was first published on eLearning Industry.
Paradiso
APRIL 11, 2017
You somehow would’ve digested the term and come to a conclusion that it’s just another word for a Free LMS. Free LMS… Praise the Lord for the ‘ Open Source LMS ’. An open source LMS is free because you don’t have to pay a fee to own its code.
Talented Learning
SEPTEMBER 5, 2018
If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be. 4) Free Tool.
Talented Learning
OCTOBER 10, 2017
How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?
eLearning Industry
AUGUST 30, 2018
In this article, I’ll share 6 ways to evaluate the LMS customer experience during your next free trial or demo. Learning Management Systems Best Learning Management System LMS Customer Experience LMS Selection LMS Vendors User ExperienceHow well will an LMS stand up in your company’s environment? Will it meet your goals and get people excited about L&D? This post was first published on eLearning Industry.
Talented Learning
JUNE 19, 2019
But vendors have more control over RFP outcomes than you may think. Sounds obvious – but you’d be surprised how many vendors ignore requested input. As a vendor, you can demonstrate leadership by seeking clarification. A response that isn’t customized looks half-hearted.
Talented Learning
FEBRUARY 27, 2019
EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?
CLO Magazine
MAY 31, 2017
CLO: What problem do CLOs come to vendors like Degreed to solve? To deliver all of that, over the last 15 to 20 years CLOs have invested in: LMSs, LCMSs, course and media libraries, custom portals, enterprise social networks, video platforms.
KnowledgeAnywhere
OCTOBER 18, 2018
There are the basic question of pricing and features that you will, of course, be asking potential vendors. Here is a list of 5 critical questions you and your team should ask when talking to LMS vendors. Extended Enterprise for training external stakeholders (customers or contractors).
eLearning 24-7
MAY 31, 2018
If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. I’ve experienced the free route and the paid route.
Talented Learning
NOVEMBER 18, 2015
Every LMS tried to be all things to all types of customers in all industries. A steady flurry of acquisitions disrupted customers’ lives but never the market as a whole. Innovation was stagnant and most vendor effort was invested in stealing customers from one another.
Talented Learning
FEBRUARY 20, 2018
Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Customer Education: Where’s the Value?
eLearning 24-7
MAY 19, 2014
Are there vendors in the e-learning space who lack basic understanding around e-learning? Lastly, if the vendors, organizations and firms whose whole background, expertise and existence is tied to e-learning and they themselves are not fully understanding it, does this bode well for the industry as a whole? (I’ll You can read the post here , then feel free to respond, but the whole takeaway is that when e-mail was first identified it was for online mail.
Upside Learning
APRIL 29, 2010
Add to it the fact that its open source which makes it free to use, has made it very popular. But is Moodle or any other open source LMS (there are a few good ones like the ones mentioned here ) really free? So what is a real cost of a free (open source) LMS?
Talented Learning
JULY 11, 2016
With almost 700 LMS vendors in the world, competition for every sales opportunity is fierce. Along the way, I have seen more than 100 salespeople from multiple vendors compete to win legitimate business opportunities. LMS Vendor Sales Tips.
TalentLMS
MARCH 28, 2018
But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is why “customer education” is also thought of as “customer empowerment”.
The Logical Blog by IconLogic
SEPTEMBER 21, 2016
by Megan Torrance In my previous xAPI article I pointed to the emergence of "geek-free tools and platforms" as the hallmark that xAPI is beginning to achieve main-stream status.
Talented Learning
JULY 24, 2017
Customer-focused organizations everywhere are making “ learning experience ” a top priority and for commercial training companies, and it has become a mission-critical requirement. Want to learn more about Custom Learning Experiences? Trending: Open Source/Custom Models.
Talented Learning
JANUARY 8, 2020
But the industry’s unbridled expansion started to lose steam a couple of years ago, when vendors began seeking growth through acquisition. And as vendors focus more heavily on gaining market share dominance, buyers should prepare for further M&A confusion, uncertainty and disruption.
Talented Learning
MAY 29, 2018
LMS vendors, I owe you a post. Then we recommend 4 highly qualified, matching vendors to evaluate in a formal RFP process. Learning systems buyers are always more successful when they invest time upfront qualifying vendors for their specific business situation).
LearnUpon
APRIL 30, 2018
Customer success is a relatively new trend in the software industry. But we’ve had a customer success team since Carrie Weitzel, our amazing head of customer success, joined LearnUpon in 2015. Most LMS vendors haven’t invested in customer success.
CommLab India
MARCH 7, 2017
These software applications allow you to host, manage, and track training programs in a hassle-free manner. You need to follow a proven process to zero-in on the right vendor, who can meet your needs well. Step 3: Ask Vendors to Demonstrate Their LMSs.
eLearning 24-7
NOVEMBER 3, 2015
And yeah there are vendors who will taut that they are in X list or Y rankings and thus should be included. This isn’t a beauty contest, nor a pay for play (I NEVER accept that, nor play that game, nor do I accept any referral fees or whatever some vendors offer for recommending them). These are vendors who have been around a long time, build share of the market and generally speaking had early name recognition which has helped them in build business.
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