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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. But you can’t rely only on that.

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5 Tips for Custom eLearning Content Development Companies

Infopro Learning

The pandemic of 2019 and massive digital disruption made employees continuously update their knowledge and skills. Constant market expansion, the emergence of new technologies, and new skill demands are some other catalysts. A good eLearning program is engaging, visually immersive, and customized to meet the needs of the learners.

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How to Develop an eLearning Program for Human Resources (HR)

learnWorlds

Human resource development is the ongoing process of training, upskilling, and reskilling employees’ skills and knowledge. Employees are not acting to their full potential if their skills are outdated or do not follow company procedures correctly. Tools like storyboards and learning activities can help organize your ideas into a plan.

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Evaluating soft skills

Clark Quinn

As has become a pattern, someone recently asked me how to evaluate soft skills. And without being an expert on soft skill or evaluation, I tried to answer on principle. So here’s an extended riff on evaluating soft skills. I started with wondering what performance outcomes would you expect for soft skills.

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How to Define & Build Customer Support & Service Capability

Acorn Labs

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter? Organisational strategy.

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Growing Need to Upskill & Reskill Remote Employees: Top Reasons

Infopro Learning

Most organizations experience employee skill gaps to some degree. Therefore, the need to deliver custom training on employee upskilling and reskilling is hitting hard these days. During unprecedented times, many remote employees had to hone their skills on the fly. The corporate landscape is also evolving at a rapid pace.

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How to Define & Build Customer Support & Service Capability

Acorn Labs

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter? Organisational strategy.