Custom IM Knowledge Management PDF 
Tony Karrer
MARCH 3, 2008
There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. is discoverable.
ICS Learning
AUGUST 26, 2013
Download PDF. For example, your ultimate goal is to increase sales, raise the level of customer service, reduce manufacturing costs due to human error or increase employee moral and their overall wellbeing. Knowledge Management System. Knowledge management within an organization is defined in two parts.
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