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5 Tips to Create a Customer-Centric Consulting Organization

Infopro Learning

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Get Everyone Involved.

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3 Key Aspects to Deliver Effective Product Knowledge Training

Infopro Learning

In today’s world, several organizations are running neck-and-neck with a similar product range. It is crucial for businesses to have enough knowledge and expertise to make customer interaction more effective and wholesome. Here comes the significance of product knowledge training which ensures organizational growth and success.

Knowledge 419
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5 Benefits of Using Learning Analytics for Custom eLearning Development

Infopro Learning

Learning leaders need reliable data to evaluate the success and shortcomings of the custom eLearning program and design effective strategies for optimizing their impact. Learning Analytics facilitates the gathering, analyzing, and reporting data or information generated when learners interact with eLearning content.

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Custom eLearning courses on product knowledge for a large insurance company in the US

Tesseract Learning

Custom eLearning courses on product knowledge for a large insurance company in the US. The company needs to train agents periodically on its various products including the homeowners insurance. Proposed Customization. The proposed customization was very detailed. Our Solution. Result/Impact.

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Agile Microlearning Explained

Learner engagement and retention doesn’t have to be a mystery. Cognitive science theories already supply the answers. Learn how OttoLearn packages them into a single platform you can use to deliver microlearning based reinforcement training, and go beyond completions to focus on outcomes.

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Changing the Selling Behavior of Your Customer Success Team?

Infopro Learning

If you’ve ever interacted with a customer success team , you know just how crucial they are in ensuring your satisfaction and loyalty. Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team.

Behavior 221
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4 Ways to Improve Your Product Knowledge Training Programs

Infopro Learning

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. Product training programs have long been an effective tool to help employees learn about new products and features. Develop Role-Based Learning Journeys. Provide Support Materials.

Knowledge 410