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Product Review – Instilled LXP

eLearning 24-7

Writing a product review on a product that I use, well, I am about to use. Tie a PPT or a PDF to the video as it runs – matching section or clip by clip. Yes, you can have the match of a PDF, PPT, etc. Custom Attributes Values. This is a first for me.

Linkedin Learning Product Review

eLearning 24-7

Administration back-end – Navigation is good, some of the features such as Best Practices from LinkedIn Learning is illogical (especially since in my test, because only one best practice had anything of use for the administrator (from the product or value add standpoint).

How to Develop Product Knowledge Training for your Business

LearnUpon

Every business wants one thing – happy customers. This happens when you have the perfect combination of a great product and, importantly, a team that has the product knowledge needed to support and satisfy customers. The answer: product knowledge training.

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

E-Learning Q&A November Issue

eLearning 24-7

In this riveting issue we will be covering the international e-learning scene, my State of the Industry LMS Report – specifically the Top 50, LMS ROI, e-learning costs and web conferencing. As training/L&D professionals we can point to all the benefits of training our employees, customers, etc., and tie it often to increased productivity, greater sales and other, but when it comes to showing the numbers to back it as such, it really doesn’t exist. .

Issue 63

Yo Quiero Learning! Taco Bell Spices Up Training

CLO Magazine

We wanted to make it easier for employees to get training materials and easier to understand why we launch the products that we do and how it relates to our customer insights,” she said. “It’s

User Onboarding with an LMS: The Complete Guide

LearnUpon

Winning more customers helps your business grow. All that time, money and resources put into acquisition goes to waste if new users don’t turn into long-term, engaged customers. This educates them on your product/service and leads them to success. Blog Customer Training

Guide 83

Using Video in Training: Should You or Shouldn’t You?

The Learning Dispatch

In 2017, video platform company Kaltura issued its fourth annual survey-based report on the state of video in education. Fortunately, high production values seems to have little impact on video watching or learning engagement. High production values might be worth the extra cost.

Video 56

When your LMS BFF is no longer

eLearning 24-7

Capterra’s LMS study, found 26% of folks were unhappy with their LMS (based on a survey of over 100 LMS customers). Hate is a strong word, and many consumers (clients) rarely say it out loud, but if your system isn’t doing what you were promised and the calls from your learners are coming in OR worse they aren’t using it because of these issues – you are mad. Or they send the RFP after a discussion, but before seeing the product.

RFP 60

Knowledge Guru Fall ’14 Release Adds New Game Type, Expanded Reporting and More

Knowledge Guru

Most importantly, we’ve listened to our growing customer base to find out what features and functionality they need to make serious games a success in their organizations. If the Knowledge Base is not enough, the new support ticketing system will get any issues resolved quickly.

Report 191

Innovative LMS Features: Real or Hype?

Talented Learning

And because most learning platforms accept and manage content of any length, size is not an issue. As a result, many organizations limit their microlearning scope to the classification of discrete digital assets, such as video clips, Microsoft Office documents and PDF files.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

Elearning can include: PDF files that are available to be downloaded and read on a device such as a tablet or computer. And some, like Lectora and SoftChalk (PDF, 2.7 PDF documents can be checked using tools such as PAC3. Note that an audit doesn’t fix accessibility issues.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

Elearning can include: PDF files that are available to be downloaded and read on a device such as a tablet or computer. And some, like Lectora and SoftChalk (PDF, 2.7 PDF documents can be checked using tools such as PAC3. Note that an audit doesn’t fix accessibility issues.

Breaking Down Language Barriers with Visual Communication

TechSmith Camtasia

Genevieve began using Snagit when BrightBytes CTO and co-founder Hisham Anwar offered it as a visual communication solution to an issue Genevieve faced: the developers helping BrightBytes to create their platform spoke limited English.

5 keys for Section 508 Compliance and Web Accessibility

Web Courseworks

If web accessibility issues for disabled users aren’t accounted for and addressed at the outset of the design process, the back end of a project can morph into an imposing labyrinth of alt-text, tabbing, transcript, and template color contrast nightmares. The Word, PDF, PowerPoint,mp3,wmv.,

Web 247

Learnnovators Wins GOLD @ Brandon Hall Excellence Awards

Learnnovators

MPSS (or Mobile Performance Support System) is a mobile app-based performance support solution made up of byte-sized video tutorials and PDF-based Quick Reference Guides. Here’s an overview of how this solution came into existence: Customer Pain Points. A Few Words from the Customer.

How to Make Online Courses Engaging

LearnUpon

From PDF docs to video tutorials to webinars, you’ve got lots of options. Specific: A customer will be able to create an account and be able to demonstrate how to use our software’s interface. . For customers using software, a friendly, supportive video could do the trick. .

Your Ideal LMS. Have Your Cake And Eat It Too.

Gyrus

Will there be issues to integrate divergent systems or different types of systems? In modern business, we are afforded the ability to check and double check before selecting a product or service. Take a closer look at our product.

How will new digital accessibility regulations impact the eLearning sector?

Learning Pool

eLearning professionals who understand the benefits of creating products and services which are accessible for everyone, including people with permanent, temporary or situational impairments, have long been disappointed by the lack of engagement with digital accessibility in the eLearning sector.

One Simple Trick for Troubleshooting Technical Problems with E-Learning Courses

E-learning Uncovered

It’s bound to happen sooner or later: you get “that” call from a customer. You need to gather some information about the customer’s computer before you can start troubleshooting. Results may also be exported as a CSV or PDF.

How to Implement an LMS Successfully?

LearnUpon

Implementations will vary from customer to customer and whether your LMS choice is an installed solution which will take a longer time to configure in comparison to a cloud-based LMS such as LearnUpon which has zero deployment time.

WebEx 62

The Ultimate Guide to Creating an Online Course in 2018

learnWorlds

Services & Customer Support Centers. Customer Education (Marketing & Sales). A mini-course is a bit-sized alternative to offer as a lead-capture mechanism for your business, educating your customers or presenting your skills to nurture leads into customers.

Guide 107

Learning Should Include all Stakeholders

Adobe Captivate

The three-day training was a combination of 90% watching PowerPoint slides and 10% of actual product handling. However, that lead to a quick fifteen-minute update of the new products and little else. 5 Star Customer Service. Sales of Product Warranties have increased by 70%.

Digital Learning Platforms In, LXP out

eLearning 24-7

If after a few years, nobody can recall your name, or remember your name or even associate your name with the type of product you are, then you need to change your name. Thus, the segment of the learning system space has a branding issue, but within the LXP moniker, some people can recall a couple of systems, by name, not by type of solution. I have found that when it comes to customer training, it is quite common to have the title of “Training” somewhere in there.

New Authoring tool rankings #11 to #20

eLearning 24-7

Of course it can still look lame – the course that is – but that isn’t because of the product, rather umm (well you know who). 19 Zenler Studio - I liked this product last year (2012) and I still find it quite favorable. and customized player. Custom branding.

Companies report interactive content drives marketing success

Aptara

While preference has traditionally been given to static PDF downloads and other non-interactive offerings, the progress of technology has some users singing the praises of content that users can click and engage with on a more visceral level.

What to look for in an authoring tool

Ed App

Ever tried to get a salesman that spends the majority of their day trying to get in front of as many customers as possible to sit down and read a thirty page PDF on a new product range? Not only do they not have the time to do this but sitting in front of a laptop isn’t the most productive way for them to spend the limited time that they do have. One of the core issues with learning content for employees is keeping the content up to date.

What is an LMS?

LearnUpon

And also extended enterprise training – training partners, resellers, and even their customers. Companies that have a product use an LMS to train their customers on the product. The answer is that every one of our customers has their own unique approach.

Blended Learning For Better Results

Adobe Captivate

Using blended has proven to bring better results to the trainees as they get to us a wide variety of tools to complete their learning, from pretests, videos, text, interactions, PDF’s evaluation quizzes, practicals and face-to-face mentors. Using Blended Learning.

Social Business by the Numbers

Marcia Conner

Although face-to-face will remain the most prevalent form of customer interaction, CEOs expect a step-change in the use of social media. Over 1/2 expect social channels to be a primary way of engaging customers within five years. customers within the next five years.

Double Your eLearning Return on Investment

eLearning Architect

Treat eLearning as a business One of the most useful tips I was given as I began implementing my first eLearning solution into a corporate environment was to ‘treat eLearning as a business and treat your learners like customers’. Increase sales of a particular product?

To make your banking company and employees grow you need an LMS for financial services

Paradiso

They are the face of your organization, the thread that ties the organizations to the customers, the bearers of the organization’s brand. Build a more effective customer relationship training. This helps in giving the customers exactly what they want and how they want.

AICC 22

LMS Proposals – It is more than saying “I do”

eLearning 24-7

Viewable screen shots of your product – while not really relevant to me, it might be of use, if I have to show the proposal to someone else, who hasn’t see the product. However, in many cases, potential customers receive the latter and here’s why: They are excessively long. They have a Table of Contents, but it is not clickable – thus you are forced to go through the document using your forward button on your PDF viewer.

mLearning Feature Sets: Possibilities Wide & Deep

mLearning Trends

It has certainly been a "month of Sundays" since I last posted to this blog and I offer apologies for not sharing more throughout what has proved to be a very busy and productive summer and fall season.

B2B content exists to spread valuable information

Aptara

In both cases, there is a product, a buyer and a seller. This means there's more room for information exchange in B2B fields, and that's what content production in these industries should focus on. There is also value in letting customers know they aren't alone.